Thank you Harvey Norman for the portable radio/CD we purchased from your Joondalup store today. This is the second one we've purchased in the last few months, one for our holiday apartment in Cairns & one for our Mindarie wa home. It’s the perfect size for our needs in both places. We tried several other outlets for a similar product with no luck. The radio/CD player is. Lenoxx CD 813 Portable CD Player. The prices were very competitive which made us very happy.once again thank you Harvey Norman.

over exurberant sales person..couldn't get away fast enough..Just wanted to buy what we came in the store for but the sales person confused the situation with continual unnecessary chatter. then forgot to organise delivery for weeks until we had to contact the manager and complain.

Purchased a lot of stuff including camping table, took table back 2 days after as it didn't fit where needed. Totally refused refund although table unused in original state. No mention anywhere in store about this and staff unwilling to help. Poor poor customer service - won't be back! To add insult to injury - found same table for $20 less a week after at Bunnings. Then stores wonder why people rather buy over the net......

Sent out wrong colour item (pink/red) then they resent the same colour item cause they didn't have the item i ordered in black or blue.. Go figure?? Now i have no birthday present for my son! there's no way he will ride a pink scooter! Hopeless!

Terrible customer service. My Mum and I went to a harvey norman store because they said they'd refund the item because it didn't fit the keyboard stand and they said that they won't take it because the box was open even though they said they'd take it back. Still to this day, I never got my refund. Never shopping their again!

Looking for a high chair at Big Buys, and the price listed is $147 and I asked the staff whether it is the best deal and he told me that is the best deal and no more discount, but it is actually $129 after checking its website. Buyers should carefully before buying the goods from them, make sure you check its website and find the correct price first at least.

Great Xmas shopping, lots of variety different age groups shopping done for the whole family friends work colleagues school teacher

the very helpful and patient for someone who is not up with the technology, the chap was very calm and especially didnt push to get the purchase

The actual big buys staff are great. The problem I had with an online order was due to the courier - I am in the country and I needed something delivered. 4 weeks later no cigar . I found a really helpful girl in the store and asked her name. From that point things started to happen. I ended up driving 3 hours to pick up the order. Happy ending though - I have the order

No one returns my calls, or emails. Nobody knows procedures for returns/exchanges. I'm really disappointed in this large company, I expected better service.

Wonder bigbuys ever train their staffs and what's the company policy. Are they even exist at all? Large company with don't care staff using poor reputation courier company esp courier please.
My first time ever heard that sender request recall a parcel.
narrabri courier company blamed Harvey norman(bigbuys) sent an email request to withdrew the parcel, bigbuys staff blames courier company saying I request to return. Am I missing something here?
Who is the liar here?

I had been a regular customer of Bigbuys. Recently they've closed the showroom for Bigbuys and I had to switch to online order and pay more for postage. Since then I realized, you never try to purchase online. It's a waste of time. Customer care hotline is never answered for me and someone said it takes hours before they listen. The voice message left in customer care hotline is never acted on. The 'Notes' section of the order is pretty much ignored. You can't leave any useful instructions on it. I would recommend buying directly from bigbuys, but not online.

Placed an order for 25 packets of dog dental chews and paid for online. Two weeks later received only 8 with no tax invoice or communication saying what happened to the others. I have gone to online chat and told i would get an email explaining what had happened - no this didn't happen. Sent a customer query which says someone will reply in 24 hours - 4 days later still no response. Waited 20 mins on the phone to customer service and was told i would be contacted that day - no this didn't happen either. Now i will try Consumer Protection unfortunately there is no service with this company. Don't buy from them as it is not worth the hassle. There are better companies out there that value your business and respond to your queries.

Found a great deal, then nearly 24 hours after purchaseI received an email saying that they'd 'run out' of the product. In the modern era of online shopping I'm pretty sure that a computer can ensure that if a product is out of stock, it doesn't get sold! My guess is that the price was an error but if Harvey Norman acknowledged this they would have to honor it, so they are saying it's sold out instead. Disapointed either way.