15 questions from our users
Do you do pick up now pay later for tv's for how long?
We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson
Can i ask a reprint of my receipt when I purchase my laptop last october 2018?
Do you do layby?
Does Harvey at Munno Parra SA do paybyes on Nintendo switch?
Brought a large tv in December set it up on the stand and everything and today it fell off the stand and cracked one side of the screen, can it be repaired?
I recently ordered a fitbit, but the colour I wanted was out of stock in my store, so was told to order it online and pick it up from the store, how long will it take?
About 9 months ago I purchased almost 2k in monster speakers etc and paid cash. We had one faulty one and I am so far yet to find the receipt. Technically it should be on the computer system as I had to give my name and address for the purchase. After visiting the store, the lady proceeds to tell me that none of my purchases are on file! It seems a bit fishy to me that when I paid 2k cash and my receipt was printed off, what's to stop the staff member going in and canecelling the transaction and pockets 2k? What are your thoughts on this?? Cheers Seona
It's possible. I think that if you went back without too much time passing then they certainly should have it in their transaction history. The guy who owns it isn't a customer focused person which isn't the best thing considering he needs customers to survive so it's possible that money suddenly went missing, wouldn't put it past him. Just my opinion though. Probably needs to recoupe the cost of the other half spending money on her mayor campaign, oh wait! That's right...used tax payers money instead!
1) Find your bank statement, I hope you used a card (VISA/MasterCard) proof of transaction. Then 2) go back to them knowing you d have proof. 3) Read this two links
https://www.accc.gov.au/business/treating-customers-fairly/offering-warranties/warranties-against-defects AND https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. 4) I would also notify the card issuing body/bank et al. and also consider a claim against your Visa/Mastercard they usually have complimentary protection.
Least that's what I woudl do! Good luck.
Seona, from my experience, not all Harvey Norman stores are connected. They are simply all individually franchised. Are you sure you went to the original store to look for your transaction? If this wasn't the store you purchased from, they will not be able to see you transaction history. The best thing to do, would be contact all Harvey Norman stores and give them your details, they will be able to find your proof of purchase.
We bought a smart Samsung tv 2 years ago. The other day my daughter threw my phone and it landed on the screen and its cracked. The tv was expensive and wondered can we bring it to be repaired.? Are they worth repairing? i am devastated as i love my tv and would be a shame to throw out. We didnt get extended warranty on it unfortunately .Can you advise me please what to do. Thankyou.
Can I get refund on the product care plan I bought for a computer last week? Can I do it online? I think I do not need it anymore.
You actually never needed it. Extended warranties are a scam and should have been outlawed long ago. As are 12 month warranties.
Australian Consumer Law stipulates that you should expect a reasonable service life from a product (warranty periods aside). Just because your $2500 computer has a 12 month warranty doesn't mean you need an extended warranty to cover anything beyond that. If it breaks down 18 months in, the law is on your side.
Hi. Im interested in buying a dyson vacume cleaner. Its just under $1,000. Would i be able to layby it? Thanks lisa
Harvey N.Harvey Norman
We do not accept Layby as a payment option. The only payment methods that we accept are:
In-store: Credit Card, Interest Free, Cash, Flexi-Rent & Gift Card
Online: Credit Card, Interest Free, Gift Card & PayPal.
Brendon - HN Customer Service
My Toshiba L-50 laptop fan seems to not run and the computer shuts off, I was wondering how long it would take to fix the laptop with the manufactures warranty. I am a student who needs the computer most of the time and I need it as soon as possible
Harvey N.Harvey Norman
Very sorry to hear this, will. Please visit this link here , and leave your best contact number and email address, and we will look into this further. Kind Regards, Rami -- HN Customer Service
Does Harvey Norman fix blue screen of death?
Blue screen of death is a software fault, and is generally easily remedied by either factory reformatting the computer, or installing a backup that didn't have the issue.
As software faults are easily remedied, HN will likely charge for the service if you bring it in to be reimaged. Manufacturer would do it for you if it's within warranty, but it will take a few weeks.
My best recommendation is head to a tech forum such as toms hardware, post an error report to the forums and some of the members will guide you through the steps of undoing the damage without reformatting the computer.
There are a few avenues. In short, yes they can fix it. You will be charged. It would take about 2-5 hours to fix properly without losing you data.
(The views I have expressed do not represent those of Harvey Norman, seek guidance from store of purchase)
can i cancel my 4 years extended warranty?
before that staff never tell me that need to pay for extra extended warranty
after that when i sigh up
they only ask me to choose year of warranty
i think it is costly because i am still a students
It depends when the extended warranty was purchased. If it was in a reasonable amount of time, and you feel you were mislead by the Sales staff, call in to enquire and you will generally get a prompt response. Depending whether the price was a package deal, you may not be able to get separate pricing and a refund.
When you stop selling a product like HP Pavilion 27-N107 27" All-in-One Desktop do you ever start selling it again?
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