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Reviews

(138)
(51)
(31)
(70)
(433)
  • Product Quality
    3.0 (74)
  • Return Claim MadeYes (13) · No (68)
  • Warranty Claim MadeYes (11) · No (62)
  • Product Appearance As advertised (60%) · Not as advertised (40%)
  • Customer Service
    2.5 (79)

Reviewer Photos & Videos

  • More

Rubbish quality

published

Bought an office desk, easy purchase and ok selection. However this is what they deemed acceptable for wood finishings.
Wood filler all over the legs and support beams. The largest one being12x4 cm on a piece that will be seen daily.
So now we have to wait while they investigate the quality and determine if we can return it for an exchange. Cheers Harvey Norman furniture I now have this taking up room until you sort it out (7 working days at least). Here's a solution, let me take it back and give me a new one.

Product Quality
Customer Service
Warranty Claim MadeYes

Nino N.

Nino N.

  • 2 reviews

Unbelievable delay boximg day purchase

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale store
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John

John

  • 3 reviews

Cheap but dangerous product

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWaurn Ponds
See all answers
Kuldeep S.

Kuldeep S.South East Queensland, QLD

Very rude service

published

The sales person was so rude. When we advised that Tony, you are arguing with us and we feel it rude. Then he said that we can complain who ever we like. I know my complain won't make any difference on his job, but Harvey Norman lost $9,200.00 business from my family on that day because of his rude behaviour.
Good luck for future Harvey Norman
Thanks
Regards,



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Peanuts

PeanutsWestern Australia

  • 9 reviews

Outstanding service and product.

published

The salesman has no idea

published

The salesman said the product will need no construction. The box arrived and we opened it- only to find a number of parts and screws for us to put together.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers

costly mistake

costly mistakeMelbourne

  • 12 reviews
  • 2 likes
  • Verified customer

Don’t believe the sales pitch

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHarvey Norman in Bundall
See all answers

Ripped us off!

published
Product Quality
Customer Service
Store LocationAuburn
Adam Currell

Adam CurrellHunter Region, NSW

Sleepmaker - 4.5years old - slumping middle - HN useless

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationHarvey Norman Rutherford
See all answers
Julie

JulieRichmond-Tweed, NSW

Have not got it yet, has been 11 weeks

published
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBallina

Deejee

DeejeeSouth East Queensland, QLD

  • 2 reviews

PU leather sold as genuine leather

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRothwell
See all answers

  • Verified customer

Defective Furniture and TERRIBLE QC process

published
Product Quality
Customer Service
Product Appearance Not as advertised
Store LocationHarvey Norman Fyshwick
See all answers

Joey

Joey

  • 4 reviews
  • Verified customer

Good Quality Furnitures

published

Very organized displays. Sales reps are very helpful everytime i go there to check on products. They can give suggestions and can work out best price for you. Promotions are always there and most of the time is very tempting to buy.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationFountain gate
See all answers

The reviewer stated that an incentive was offered for this review


storm102chaser

storm102chaserGreater Melbourne (Inner), VIC

  • Verified customer

Terrible delivery service and damaged my wall

published

I ordered a modular sofa over $2,000 and paid for delivery + installation. The delivery guys were rude and careless and damaged the staircase wall while bringing the boxes in. Also did a very bad job in installation and the sofa wasnt fixed properly, now the connections hanging on one bolt instead of two.
I rang the store I purchased, and they gave me an email address, when I wrote to that email no one replied over a month now. Really disappointed about the customer service and care of Harvey Norman.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers

Synargy.com.nz lounge Axel Lou at Harvey Norman

published
Product Quality
Warranty Claim MadeYes
Store LocationHarvey Norman Orange Grove Rd, Liverpool
Shipar

ShiparSydney, NSW

  • Verified customer

Terrible Customer Service- rude and unprofessional Store Manager

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCASTLE HILL, NSW 2154
See all answers

Naomi

NaomiHunter Region, NSW

  • 4 reviews

Happy to sell you an expensive lounge from a dodgy manufacturer and no customer service

published

We bought an expensive leather lounge 18 weeks ago from Harvey, from the moment it arrived it was wrong, no real customer service, 8 weeks later the manufacturer comes out and says its our carpet, even though a spurt level shows our carpet is level, they want to send us some blocks of wood to sort out this expensive lounge, when we got upset, they are now sending another guy out with more bs! Shame on you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBennett’s Green
See all answers

Shame on you Harvey Norman!!!

published

This was the worst shopping experience ever. Total lacking of customer service, they just dont care once you have ordered and paid. Late delivery, no communication, no information, no one gives a damn. Never again Harvey Norman. You have just lost another customer.

Customer Service
Store LocationHarvey Norman Osborne Park

Miles

MilesSydney, NSW

Shame on you Harvey Norman Caringbah

published

Bought outside fridge with the bench back in September 2022. Promised will arrive in 4 weeks time. Called on 17th of November that has arrived finally?!?!?!?
I asked to get some sort of reimbursement like free delivery because of the long wait. Delivery promised and organised for 21st of Nov.
Called in the morning that delivery is on the way in next few minutes I asked for 10-15 wait because of the traffic got abused over the phone told not to be smart and so on. There was a change to be given back $26.00 not a word mentioned from delivery guy that he is going to give it or not. Put the money in his pocket and left without saying anything.
Wow it looks like tip these days are non negotiable its a must
Never again HARVEY NORMAN CARINGBAH

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

CPR

CPRPerth, WA

Horrible customer service

published

Horrible customer service and relation and definitely poor in communication. Very poor training of the staffs. They do not even bother to reply to written complaints.Never again Harvey Norman. Do not take customers for granted.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Page 1 of 37

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Questions & Answers

Ken S

Ken Sasked

Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack

2 answers
ben dover
ben dover

Ask the store if you want the correct answer

Fired Up
Fired Up

Why ask here when you could ask HN directly


nitika a.

nitika a.asked

My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?

5 answers
Katriona
Katriona

You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution

nitika a.
nitika a.

Will I get my deposit back? Or they are entitled to deduct 20%

john smith
john smith

The logical thing to do would be to contact the store asking here wont give you the answer


Mary H

Mary Hasked

I bought a lovely sofa from EOFY sale in Cannington. Was delivered last week. No problem there. However it is just too big in the small living space I have. I have not used it at all. Can I return for a refund.

1 answer
The Answer
The Answer

ask the store


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