Harvey Norman Furniture Physical Store (page 2 of 37)

Bought outside fridge with the bench back in September 2022. Promised will arrive in 4 weeks time. Called on 17th of November that has arrived finally?!?!?!?
I asked to get some sort of reimbursement like free delivery because of the long wait. Delivery promised and organised for 21st of Nov.
Called in the morning that delivery is on the way in next few minutes I asked for 10-15 wait because of the traffic got abused over the phone told not to be smart and so on. There was a change to be given back $26.00 not a word mentioned from delivery guy that he is going to give it or not. Put the money in his pocket and left without saying anything.
Wow it looks like tip these days are non negotiable its a must
Never again HARVEY NORMAN CARINGBAH

Horrible customer service and relation and definitely poor in communication. Very poor training of the staffs. They do not even bother to reply to written complaints.Never again Harvey Norman. Do not take customers for granted.

I bought a matters on 3th of November in Harvey Norman located at Supacenta Kensington NSW, and the seller said they should deliver on next Saturday on 9th. So I didnt work on Saturday waiting for the deliver and until now I havent got any contact from them. My husband called them on Sunday asking about, and they said they would call us on Monday to book the delivery. I havent heard from them until now. Im very disappointed and frustrated with Harvey Norman service. I would not recommend.

My husband and I went to Marion Harvey Norman's to look at mattresses etc. We were looked after by a lovely young man by the name of Steve. He was so well informed on all details of mattresses and bases etc. Steve went out of his way to help us with answers to questions we had regarding the beds etc. We would thoroughly recommend Steve to anyone else looking for advice and fabulous service he provided. Thank you again Steve.

Fantastic store, fantastic service and would recommend everyone to get to this store. Very professional sales staff. Should especially mention the Sales Consultant (Rohan) at Harvey Norman Furniture section, and the Furniture Franchise Owner (Marcus), were true professionals who supported us in getting what we need and the financing as well.

It was very easy to get around the store and find what we wanted as everything in the same category was close by together. Happy with the selection.

And very professional delivery staff too.

We ordered lounge and dining table and chairs. One of the chairs arrived damaged. There was a fair bit of ring around until it was sorted out and they eventually replaced the chair. it took a while, so I assume they had to order another themselves. It just took too long for a simple replacement piece

We bought Bed, TV, washing machine, fridge from Harvey Norman. They are little pricy than other shops but comes with wide range of variety and wonderful service. All are good

My bed is know so comfortable after purchasing a matress topper from Harvey Norman. I thought I would need to buy a new matress, but this matress topper makes my matress feel like it's brand new

Great thank to Tilak from MARIBYRNONG Store he sold us a dining set on a great deal he knows how to talk to buyer and work his magic. Keep up the good work mate

Leather sofa has started to fall apart after 6 months. Stitching on arm rest fraying, reclining mechanism is broken. Found a better sofa for $600 cheaper to replace it. HN staff did not care - poor service.

I bought sofa, took 5 months for delivery. Customer service is not professional. Lengthy process and now waiting for a warranty claim resolution for furniture used only for 5 months
Raised concern to head office, but literally, no one cares

Purchase the Fraser 5 piece setting from Harvey Norman.
Looked great in store and great price! So we thought :( Boxes arrived for assembly after being sent to wrong address! Screws too short to assemble the item. Assembly not for the faint hearted. Had to use our own longer bolts. Will need to purchase longer bolts yourself to assemble. PVC wicker coming apart before even assembled. PVC is held with tiny cheap pins..cheap and nasty item :( Buyer beware do not purchase.

I ordered a pricey Leather Lounge with 14 weeks ETA delivery which commenced mid of July 2022. Now it's 3rd of Sep and I have no clue where my lounge is. Every time I am close to ETA they ask 2 more weeks for delivery. I paid full price upfront at store in advance and had no idea where I am falling. Lost the charm of putting new lounge in my new house which is not that new anymore.