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Reviews

2.8

5 reviews
5
(2)
4
(0)
3
(0)
2
(1)
1
(2)
  • Job Satisfaction
    2.7 (3)
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John G...

John G...Sydney, NSW

Excellent product...

published

The new living room floor not only appears beautiful, but looks like being durable enough to stay that way.
The supply and installation was faultless and went smoothly from first query to final completion.
We are extremely pleased with the final result, and will certainly use the same people if we need to extend to other rooms...

Mark

MarkPerth, WA

Terrible Customer Service - Osborne Park Store

published

We were assured they could meet our tight time frame for installation so we paid the deposit. Once deposit was paid all communication ceased in terms of updating us.
Install of laminate floor was cancelled the morning of booked date and we had to call store owner to get a resolution.
Carpet wasn't even ordered and then went out of stock, had to source carpet elsewhere.
Very poor experience that left us out of pocket.



Ben

Ben

  • 2 reviews

Great product but appalling installation job!

published

We couldn’t fault Harvey Norman sales team at Moorabbin for our laminate floors . However the contractors they use left our home in an unbelievable mess . We have had floors done in several other properties and it’s always part of the contract of sale to tidy up . Our home was covered in saw dust from cutting the boards . Piles of off cut pieces were strewn throughout our home . The balcony where they used the electric saw to cut the product was inches high in dust ! When we were finally finished after many hours of unexpected cleaning, the finished product actually transformed our home . We simply wouldn’t use Harvey Norman again unless they change contractors !!

Job Satisfaction
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disapointed

disapointedGreater Melbourne (Metropolitan), VIC

Extremely disappointed

published

On VIP night I was quoted $3600 for 2 rooms and the hallway. This went up by $1000 when the guy came out to measure. After I complained about the colour of the beading I was told if I wanted it to match I should have asked and was told it could be fixed for another $550. There was never any mention of beading prior to installation and I refuse to pay anymore money. I went to Harvey Norman as it's an Australian company and I expected quality service and installation. Extremely disappointed.

  • +3
Job Satisfaction
Margaret M.

Margaret M.Sydney, NSW

laminate flooring through Harvey Norman OSBORNE PARK STORE

published

What a fantastic team that was sent out to my place to lay about 90 odd metres of flooring!
They did a sensational and thorough job. My place looks absolutely wonderful! A huge effort in 1 day!
Huge thanks to Damien & Angeline in Perth (National Insurance Division) for making all this happen so effortlessly and smoothly - great job guys and you were at all times so lovely, kind & very considerate.
I'm going to miss hearing your voices on the phone! JUST BRILLIANT!!!

Job Satisfaction
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