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Harvey Norman Online Questions & Answers
24 questions from our users
duncan menziesasked
Glenn Jacksonasked
Why oh why didn't I read the reviews first. Like all before me I've had the same poor service from this dodgy company. Very slow service, no number to call, no one will reply to their online message service, blaming covid for their delays. Never again.
2 answers
Hi Glenn, call (02) 92016111 - it HN reception. They'll put you through.
I'm with you! I feel the same way.
David B.asked
I am still waiting for delivery Microwave order 2102565772 to David Brent, Maroubra 2035 Tel:93440145
Ricasked
Why do you allow people to purchase items that are out of stock ?
Are you not embarrassed by the number of bad reviews?
2 answers
This is how Harvey Norman works, their online portal is so bad that they don't know how much stock they have or any of their store have? I decide to never shop again with HN again, after a hopeless and painful online shopping experience.
Its a well known fact gerry harvey has never been a fan of on line shopping just making as hard as they can. No they are not embarrassed by the bad reviews because they dont read them
Kay N Barry Casked
lmdeklerkasked
Travis M.asked
I ordered a $1000 gift card and then separately a $1995 TV. Both orders got cancelled with a stupid security email. But guess what you have taken $3k out my account. Tried to talk to the reps via chat and they are useless. Just gonna go to the ACCC and make a formal complaint!
Barbara Pasked
Diana Bazzanoasked
Diana Bazzanoasked
I have ordered 2 laptop computers from you, My number is #2102496240.
A you cannot give me a date for delivery on the $799 computer so can I change my order to take 2 of the $999.
I believe Penrith has already shipped on of these computers to me .
I have a 2 grandaughteers that need these computers for their high school work.
If I can change this order for the above I will be very happy Nanny
Many thanks
Diana Bazzano
2 answers
Why would you ask this review site rather than ask HN directly?
I did try but this is the link that came up. This issue has been solved thank you.
Diana Bazzanoasked
I have ordered 2 laptop computers from you, My number is #2102496240.
A you cannot give me a date for delivery on the $799 computer so can I change my order to take 2 of the $999.
I believe Penrith has already shipped on of these computers to me .
I have a 2 grandaughteers that need these computers for their high school work.
If I can change this order for the above I will be very happy Nanny
Many thanks
Diana Bazzano
Leeanneasked
I purchased Bose headphones online a couple of weeks ago never opened, I want to swap them for Sony WH1000XM3 due to better codec for bluetooth connectivity. Is this possible. If so can I exchange in store
Ideyasked
Am I able to purchase an air conditioner with installation included from Harvey Norman though I am a pensioner.
I can pay a deposit on the day.
jmichael d'angeloasked
why do you continue to support the despicable alan jones with your advt $$$$? will never step foot in a HN store again so long as you support him.
3 answers
Who knows Why dont you contact Harvey Norman & ask them
believe me i have on several occasions. actually even to my local store.
But you said you would “never step foot in a HN store again” !?
As you posted as ONLINE that means you will still buy online. Wow.
As you know it is pointless whinging here as HN don’t respond.
Good on you for writing to HN :)
ingridasked
Redemption? I purchased a smeg coffee machine, a milk jug & a matt. Received coffee machine only. Enquired & advised I have to redeem the product from smeg! Harvey, I have paid you for it? Why do I need to redeem it? First customer service mistake. 2nd mistake, I redeem products & advised 6-8 weeks eta. Harvey. You have rorted & hoodwinked me. Mothers day is well & truly done & dusted in 6-8 weeks time .. How bout being upfront about this eta. Not after your purchase? Looking forward to your reply
3 answers
As you know HN don’t reply here. Please share their official response
contact harvey norman direct or ask in store
No point in doing that. The store says they can't help. The online phone line just rings out after an hour I gave up. The online chat is only helpful if it's in their job description otherwise they give you someone else to contact who dosent have a phone only an email. Last time I shop online at HN
Thomas J.asked
Re Order # 2101842395.
Order placed 09/03/2019, and paid for, no delivery after 15 days!!!
Placed phone call to 0297636891, after holding 15 minutes pressed 0ne, as requested for callback, inserted phone number and have been waiting over 24 hours for callback. I certainly didn't expect this lack of service from Harvey Norman. Where is the order, and how much longer before delivery???
stanwasked
hello. Imade order on line received confirmation number 2101686793. got on line chat was told it is in store at aspley in qld, but still not in transit, i have sent emails got no replies, dont expect much from this either. Please help?
No answers
Scotty Basked
john homerasked
I received message on mobile, 0405601039, -"you have (1) package from Harvey Norman! Ref:7836903W Last chance to pick it up ..http://bit.ly/2FbMH8p". I have just got out of hospital after account but my last contact with H N was several months ago when bought & took small TV. Please let me know what this about? email address -[email address removed]
1 answer
Hi John
It's a scam I received the same thing and also one saying I had a parcel from DHL as well.
I contacted dhl and they told me they were aware of this scam which was in circulation.
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