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Reviews

2.5

3,159 reviews
5
(823)
4
(285)
3
(124)
2
(259)
1
(1,668)
  • Product Quality
    3.3 (375)
  • Return Claim MadeYes (85) · No (320)
  • Warranty Claim MadeYes (33) · No (201)
  • Product Appearance As advertised (63%) · Not as advertised (37%)
  • Customer Service
    2.9 (404)
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Umit

UmitGreater Melbourne (Inner), VIC

  • 2 reviews

Aircon

published

Have bought 3 air cons which were great price and service was fantastic.
They are always helpful to find the suitable product and find someone to install it.
Service at its best.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTaylor’s lakes
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Great deal on a Sony bluray/media player.

published

Receveied a great buy for a Sony Blu Ray and media player that was cheaper than JB's. The salesmen was also honest and fair. The happiest I've been with a purchase ever.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOsborne Park
Oddie

Oddie

  • 6 reviews

Sasha always comes out with the best CS as we have always shopped with him.

published

Cannot say enough good abt Sasha and his relaxed cool calm friendly approach with odd dad's joke or 2 thrown in for good measure.
His technical knowledge astounds me, I needed an air purifier and he managed to steer me in the right direction.
This is not the 1st time I have purchased from him, he has assisted me many a time, for good or bad he has always handed it professionally without making you feel like you're just a number.
Much appreciated Sasha, you're a legend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFrankston
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Kalani.f

Kalani.fSydney, NSW

  • 4 reviews

Love my new Modular

published

Went to Harvey Norman on a Saturday, ordered my lounge and it was delivered on the monday. Its Huge, Comfy and great quality.. So happy with the service at Rutherford and would recommend the Manhattan modular to any one. Paid $1999 on sale

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRutherford NSW
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Sandra P.

Sandra P.Perth, WA

Very good service

published

We needed to replace our old split air conditioner and went to Harvey Norman in Joondalup. We received great advice and service from our sales person Alan. Would highly recommend him. The installation of new air conditioner was also very good. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup
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Emma

EmmaSouth East Queensland, QLD

  • 2 reviews

Understaffed and appalling price gouging

published

I bought a fitbit from Harvey Norman and it took nearly an hour. There weren't sufficient staff working - to answer my question, and then remove the product from a locked cabinet. The staff were flat out. This is during the COVID lockdown, and I'd have thought Gerry Harvey could provide a few more jobs for people who really need them.

When I paid for my fitbit at the Cashier, there was a 'sale' bin with 50ml (let me tell you that's very small) hand sanitizers for sale for.... $8!!! Talk about taking advantage of a bad situation! The shop assistant said not many people were buying them. I hope not.

I will definitely shop elsewhere for electrical and other products now.

Return Claim MadeNo
Store LocationFortitude Valley QLD
Gail G.

Gail G.Perth, WA

Excellent service

published

Midland Store - I had to return a kettle that I bought 18 months ago and it was still covered under warranty. The sales assistant from that section Kate was very professional and obliging, in no time I had a brand new kettle. Her customer service was excellent.
Thank you

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMidland WA
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Maria E

Maria E

  • 3 reviews

Vacuuming Joy

published

Having just put down new carpet with a dog with long hair I was struggling to find a vacuum that could pick up the dog fur effortlessly.
Anna from Malaga, suggested I get a sample of the carpet, leave it out for a few days and then take it in to try out a couple of the vacuums they had available.
I did then and I was able to try out the different makes and models.

I have returned home with my new Miele and am extremely happy with the results. It was effortless and did an amazing job.

Thanks Anna

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMalaga
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Consumer05

Consumer05SYDNEY

  • 5 reviews

Try to Return Something

published

I purchased an electronics item and later found that it wasn't compatible with my device and tried to return it. The item was unopened and I had the receipt from the previous day. I was bounced from one person to another who had their own processes until I had enough. I ended up giving it away to a friend.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBondi
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The reviewer stated that an incentive was offered for this review

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Honest Assistance

published

I purchased a Bluetooth boom box and the person who served me was knowledgeable and honest about the items I chose to purchase. Assistance was prompt and friendly as well

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoonah
Product PurchasedJBL Balboa 30
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The reviewer stated that an incentive was offered for this review

Manu.N

Manu.NGreater Melbourne (Outer), VIC

  • 2 reviews

Great deal

published

Bought a fridge in harvey norman on Gafffney Street coburg.
Mohamad was very helpful and offered the best deal after consulting his superior.

Will go again in the future. Highly recommended.

Customer Service
Product Quality
Store Location3058 coburg
Gary JONES

Gary JONES

  • 6 reviews

Very Helpful

published

Well set out easy to find what I wanted. Helpful staff as explained the different printers have written more than my usual 2 words.

Neil V.

Neil V.Victoria

  • 5 reviews

Dont buy product care

published

Sent off computer to be repaired under product care. 6 weeks now and told will be 4-6 more. After regular follow ups item has been forgotten, approvals not passed on and parts not available. With Harvey Norman selling this product i would expect a genuine repair procedure but they have had it 6 weeks now and still cant repair it. I bought a brand name computer form Harvey Norman and expected them to back it up. Product care don't care, Harvey norman dont care and seem to think that its all ok to wait this long. They dont know how to fix it so keep pushing this around to different people. Anyway off to consumer affairs now to report them.

Customer Service
Product Quality
Warranty Claim MadeYes
Sandie

SandieSouth East Queensland, QLD

  • 4 reviews

Excellent Customer Service and After Sales Help

published

I bought a mobile phone on 3/4 from Harvey Norman, Cleveland. Stephen helped me so much, transferring the data from my old phone to the new one and offering advice as I am not technical at all. Since then he has helped me twice when the phone wanted to do big updates. Hopefully I won't have to bother him again but he was so nice and patient. I would also like to commend Glen from the same shop as he was very knowledgeable and helpful when I bought a new TV, also on 3/4.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCleveland Qld
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Gusto79

Gusto79South East Queensland, QLD

  • 12 reviews

Good Prices and staff

published

People love to hate on Harvey Norman but last couple years when I price check they are always quite good and staff are always helpful.

Anyway, adding this as always try to add a good review when I leave a bad (for another company) so thanks HN, is deserved.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMorayfield
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trompfy

trompfyGreater Melbourne (Outer), VIC

  • 164 reviews
  • 3 likes

Disgusting

published

The staff are rude and abusive to their customers and their staff so I would recommend going to JB Hi-Fi because they always treat their customers and their staff with respect.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Lisa A

Lisa ASouth East Queensland, QLD

  • 4 reviews

Great products!

published

I visited Harvey Norman Aspley and I bought everything I needed in one shop. Hi sense Upside Down Fridge, Hisense Front Loading Washer, Dyson Stick Vaccum, Popcorn maker and Milk Shake maker. I did want a TV and I waited for a while but it was so busy I gave up but was very happy with what I had purchased. The products were exactly what I was looking for. Got to love the Aspley store always has what I need without waiting.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAspley Qld
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Nate B.

Nate B.Greater Melbourne (Metropolitan), VIC

  • 6 reviews

Service and product knowledge was excellent!

published

I went into the Chadstone store and was assisted in purchasing a new fridge, washing & dryer and TV. The team were knowledgeable and friendly, leaving me confident I had made the right decision in purchases.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone
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Vishi

VishiMetropolitan Adelaide, SA

Very poor customer care

published

I bought labtop for my daughter and she uses Microsoft teams. The camera doesn't work for the program. Very unhelpful customer service representative told me use Skype for the program!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross SA
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Daryl Ian

Daryl IanGreater Melbourne (Inner), VIC

  • 3 reviews

Appliances shopping

published

While renovating our home, we decided to shop at HN QV. Their customer service was fantastic, they price matched and gave us extended warranty, and organised delivery despite us living on the second floor. Later we had to use the warranty, and just as excellent service.

Customer Service
Product Quality
Store LocationQVHMelbourne
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Questions & Answers

Michelle K.

Michelle K.asked

Retail Stores - Furniture

Can you return a lounge suite if it is to big

3 answers
Michelle K.
Michelle K.

Is that no or yes

Fired Up
Fired Up

Why would the public know ?

george
george

I dont why you would be asking here for. the logical thing to do would be to ask the store

Ken S

Ken Sasked

Retail Stores - Furniture

Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack

2 answers
ben dover
ben dover

Ask the store if you want the correct answer

Fired Up
Fired Up

Why ask here when you could ask HN directly

nitika a.

nitika a.asked

Retail Stores - Furniture

My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?

5 answers
Katriona
Katriona

You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution

nitika a.
nitika a.

Will I get my deposit back? Or they are entitled to deduct 20%

john smith
john smith

The logical thing to do would be to contact the store asking here wont give you the answer

Get an answer from our members and Harvey Norman representatives

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