Read also:
navman move70lm gps navigator review how to reset euromaid washing machine super sleeper mattress topper review kogan agora 32 smart tv review victa 16" ultralite cut and catch lawn mower brunnings weed and feed instructions sunshine blade instant heater priceHarvey Norman Retail Stores Questions & Answers
Electronics, Appliances, Furniture, Bathroom & Tiles39 questions from our users
Michelle K.asked
Can you return a lounge suite if it is to big
3 answers
Is that no or yes
Why would the public know ?
I dont why you would be asking here for. the logical thing to do would be to ask the store
Ken Sasked
Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack
nitika a.asked
My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?
5 answers
You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution
Will I get my deposit back? Or they are entitled to deduct 20%
The logical thing to do would be to contact the store asking here wont give you the answer
Mary Hasked
I bought a lovely sofa from EOFY sale in Cannington. Was delivered last week. No problem there. However it is just too big in the small living space I have. I have not used it at all. Can I return for a refund.
Noor A.asked
last 6 months, I bought bathroom vanity from Harvey Norman Liverpool.
Sale person told me this vanity is in warranty for one year.
and then I peace of mind and bought vanity with tap around 700 $
unfortunately but have some defect on material and after using all chick board pop it out,
Then when I claim warranty, to fix that issue, Harvey Norman guys said its water damage. It's not come out in the warranty. but on buy time Harvey Norman sale person said its come on waterproof warranty.
because vanity used in bathroom and water used on the bathroom. that's why I satisfied and bought, now they totally disagree.
Now sale person said you bought this vanity from FROME COMPANY, not for Harvey Norman, go and asked them not for us because the product belongs to FROME COMPANY, not for us.
but I gave money to Harvey Norman counter and I have the receipt. then what should i do???
2 answers
Harvey Norman advised you to ask the FROME COMPANY ( whoever they are) so ask them
I assume you mean ‘chip board’.
Extract from ACCC website.
“The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer”.
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#repair-replacement-or-refund
Show HN this and if they still refuse then contact ACCC for correct guidance.
Also record the times, dates and employees names who you spoke to and their advice for subsequent legal action.
Jewelsasked
My partner purchased a bedroom suite (tallboy/sidetables etc) two years ago and it still smells awful. He thought the smell would go away but it hasnt. His clothes smell. The room even smells if the balcony door needs to be closed due to bad weather or we go away. we’ve tried everything from scented liners, furniture wax, airing them outside for a week. Nothing has worked. Has anyone else experienced this?
No answers
Johnasked
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
1 answer
you'll need to contact the store where you purchased your fridge and explain your new circumstances..
Troyasked
Do you do pick up now pay later for tv's for how long?
Johanna Robertsonasked
We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson
jakasked
Bought dining table from Harvey Norman ALICE Springs less than 2 weeks ago. There was a tiny bit of polish gone from one of those corners. mishandling during transport. I didn’t bother that at all. Now table started to crack.little bit. Can you return this table to HN?
No answers
Vivasked
Hi, how can i get a copy of the manual for my electric recliner? Need to find out how to lower it when the power has gone off...it is a coral bay kalama lou...works beautifully when the electricity is on.(grin) very hard to get out of during storms etc. barcode+115349; still have the tag from when i purchased it. Not sure which numbers on it will help you.
1 answer
Sounds like you should be contacting HN directly.
Also you have a serious problem with your keyboard.
alejaasked
Can i ask a reprint of my receipt when I purchase my laptop last october 2018?
No answers
Sue Rasked
My husband and I have purchased a Synargy Reclining 3 seater Lounge suite. (The middle section folds down nto convert to a two seater, and has a power board installed. The power board has two normal power outlets and two USB ports. Neither of the USB ports are working. Also the control that makes the reclining function work, has to be double pushed to function. This didn't happen when first installed. Can this part be replaced without having to return the complete recliner couch to the local store? (There is a 2 year warranty on the electrical componants.
No answers
Tracy Rasked
Do you do layby?
No answers
bidolasked
Does Harvey Norman charge extra for a special order?
Jenasked
Does Harvey at Munno Parra SA do paybyes on Nintendo switch?
No answers
Angelaasked
Brought a large tv in December set it up on the stand and everything and today it fell off the stand and cracked one side of the screen, can it be repaired?
1 answer
It will probably be more expensive to fix than to buy a new one, unfortunately straight in the bin.
My good advice to you or anyone if you purchase a new thin digital TV.
Always buy a (WALL BRACKET) as well as your TV and install it, so it will never fall over.
(These thin OLED tv's are very fragile).
Kazasked
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
No answers
Sheila Hasked
Belling induction/ convection range available for sale?
No answers
Kylz Hasked
I recently ordered a fitbit, but the colour I wanted was out of stock in my store, so was told to order it online and pick it up from the store, how long will it take?
No answers
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.