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39 questions from our users

Michelle K.

Michelle K.asked

Retail Stores - Furniture

Can you return a lounge suite if it is to big



3 answers
Michelle K.
Michelle K.

Is that no or yes

Fired Up
Fired Up

Why would the public know ?

george
george

I dont why you would be asking here for. the logical thing to do would be to ask the store

Ken S

Ken Sasked

Retail Stores - Furniture

Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack



2 answers
ben dover
ben dover

Ask the store if you want the correct answer

Fired Up
Fired Up

Why ask here when you could ask HN directly

nitika a.

nitika a.asked

Retail Stores - Furniture

My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?

5 answers
Katriona
Katriona

You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution



nitika a.
nitika a.

Will I get my deposit back? Or they are entitled to deduct 20%

john smith
john smith

The logical thing to do would be to contact the store asking here wont give you the answer

Mary H

Mary Hasked

Retail Stores - Furniture

I bought a lovely sofa from EOFY sale in Cannington. Was delivered last week. No problem there. However it is just too big in the small living space I have. I have not used it at all. Can I return for a refund.

1 answer
minni
minni

ask the store

Noor A.

Noor A.asked

Retail Stores - Furniture

last 6 months, I bought bathroom vanity from Harvey Norman Liverpool.
Sale person told me this vanity is in warranty for one year.
and then I peace of mind and bought vanity with tap around 700 $
unfortunately but have some defect on material and after using all chick board pop it out,
Then when I claim warranty, to fix that issue, Harvey Norman guys said its water damage. It's not come out in the warranty. but on buy time Harvey Norman sale person said its come on waterproof warranty.
because vanity used in bathroom and water used on the bathroom. that's why I satisfied and bought, now they totally disagree.
Now sale person said you bought this vanity from FROME COMPANY, not for Harvey Norman, go and asked them not for us because the product belongs to FROME COMPANY, not for us.
but I gave money to Harvey Norman counter and I have the receipt. then what should i do???

2 answers
micheal
micheal

Harvey Norman advised you to ask the FROME COMPANY ( whoever they are) so ask them

Fired Up
Fired Up

I assume you mean ‘chip board’.

Extract from ACCC website.
“The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer”.
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#repair-replacement-or-refund

Show HN this and if they still refuse then contact ACCC for correct guidance.
Also record the times, dates and employees names who you spoke to and their advice for subsequent legal action.

Jewels

Jewelsasked

Retail Stores - Furniture

My partner purchased a bedroom suite (tallboy/sidetables etc) two years ago and it still smells awful. He thought the smell would go away but it hasnt. His clothes smell. The room even smells if the balcony door needs to be closed due to bad weather or we go away. we’ve tried everything from scented liners, furniture wax, airing them outside for a week. Nothing has worked. Has anyone else experienced this?

No answers
John

Johnasked

Retail Stores - Appliances

Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks

1 answer
winah
winah

you'll need to contact the store where you purchased your fridge and explain your new circumstances..

Troy

Troyasked

Retail Stores - Electronics

Do you do pick up now pay later for tv's for how long?

1 answer
Fired Up
Fired Up

This is not the HN website.
Suggest you contact them directly.

Johanna Robertson

Johanna Robertsonasked

Retail Stores - Electronics

We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson

1 answer
Fired Up
Fired Up

This is NOT the HN website.
Suggest you contact them directly.

jak

jakasked

Retail Stores - Furniture

Bought dining table from Harvey Norman ALICE Springs less than 2 weeks ago. There was a tiny bit of polish gone from one of those corners. mishandling during transport. I didn’t bother that at all. Now table started to crack.little bit. Can you return this table to HN?

No answers
Viv

Vivasked

Retail Stores - Furniture

Hi, how can i get a copy of the manual for my electric recliner? Need to find out how to lower it when the power has gone off...it is a coral bay kalama lou...works beautifully when the electricity is on.(grin) very hard to get out of during storms etc. barcode+115349; still have the tag from when i purchased it. Not sure which numbers on it will help you.

1 answer
Fired Up
Fired Up

Sounds like you should be contacting HN directly.

Also you have a serious problem with your keyboard.

aleja

alejaasked

Retail Stores - Electronics

Can i ask a reprint of my receipt when I purchase my laptop last october 2018?

No answers
Sue R

Sue Rasked

Retail Stores - Furniture

My husband and I have purchased a Synargy Reclining 3 seater Lounge suite. (The middle section folds down nto convert to a two seater, and has a power board installed. The power board has two normal power outlets and two USB ports. Neither of the USB ports are working. Also the control that makes the reclining function work, has to be double pushed to function. This didn't happen when first installed. Can this part be replaced without having to return the complete recliner couch to the local store? (There is a 2 year warranty on the electrical componants.

No answers
Tracy R

Tracy Rasked

Retail Stores - Electronics

Do you do layby?

No answers
bidol

bidolasked

Retail Stores - Appliances

Does Harvey Norman charge extra for a special order?

2 answers
Fired Up
Fired Up

What did they say when you contacted them?

bidol
bidol

Yes they do charge extra for a special order,I asked them about a fridge that they didn’t have in stock and was told they would do a special order and it was an extra $300,I ended up going to the good guys.

Jen

Jenasked

Retail Stores - Electronics

Does Harvey at Munno Parra SA do paybyes on Nintendo switch?

No answers
Angela

Angelaasked

Retail Stores - Electronics

Brought a large tv in December set it up on the stand and everything and today it fell off the stand and cracked one side of the screen, can it be repaired?

1 answer
Rainbow Rule
Rainbow Rule

It will probably be more expensive to fix than to buy a new one, unfortunately straight in the bin.
My good advice to you or anyone if you purchase a new thin digital TV.
Always buy a (WALL BRACKET) as well as your TV and install it, so it will never fall over.
(These thin OLED tv's are very fragile).

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
Sheila H

Sheila Hasked

Retail Stores - Appliances

Belling induction/ convection range available for sale?

No answers
Kylz H

Kylz Hasked

Retail Stores - Electronics

I recently ordered a fitbit, but the colour I wanted was out of stock in my store, so was told to order it online and pick it up from the store, how long will it take?

No answers
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