??!
1 photo
Harvey Norman

Harvey Norman Questions & Answers

Online, Retail Stores
2.3 from 3,791 reviews

92 questions from our users

duncan menzies

duncan menziesasked

Online

how do I make a claim against a double charge accounting error ?

No answers
Glenn Jackson

Glenn Jacksonasked

Online

Why oh why didn't I read the reviews first. Like all before me I've had the same poor service from this dodgy company. Very slow service, no number to call, no one will reply to their online message service, blaming covid for their delays. Never again.

1 answer

Hi Glenn, call (02) 92016111 - it HN reception. They'll put you through.

David B.

David B.asked

Online

I am still waiting for delivery Microwave order 2102565772 to David Brent, Maroubra 2035 Tel:93440145

1 answer
micheal
micheal

Harvey Norman will not respond here By the way this is a public site i suggest you dont publish your phone number

Ric

Ricasked

Online

Why do you allow people to purchase items that are out of stock ?
Are you not embarrassed by the number of bad reviews?

2 answers
Jag
Jag

This is how Harvey Norman works, their online portal is so bad that they don't know how much stock they have or any of their store have? I decide to never shop again with HN again, after a hopeless and painful online shopping experience.

micheal
micheal

Its a well known fact gerry harvey has never been a fan of on line shopping just making as hard as they can. No they are not embarrassed by the bad reviews because they dont read them

Kay N Barry C

Kay N Barry Casked

Online

Can I get refund of goods on back order to enable me to purchase alternative product

2 answers
thomas p
thomas p

ask the store

Tom M.
Tom M.

No

lmdeklerk

lmdeklerkasked

Online

I would like a phone no to speak to a customer service person please

1 answer
Gusto79
Gusto79

1300 880 459

merle15

merle15asked

Online

Is Harvey Norman laying vinyl flooring quotes now?

1 answer
george murray
george murray

ask them

Travis M.

Travis M.asked

Online

I ordered a $1000 gift card and then separately a $1995 TV. Both orders got cancelled with a stupid security email. But guess what you have taken $3k out my account. Tried to talk to the reps via chat and they are useless. Just gonna go to the ACCC and make a formal complaint!

1 answer
micheal
micheal

good idea

Barbara P

Barbara Pasked

Online

I have place a order for micro wave 1 hour ago, model MS2336DB, maker LG .
My name, Barbara Pelle I paid by card, did not get any confirmation

1 answer
Barbara P
Barbara P

Thanks for your prompt replay, barbara

Diana Bazzano

Diana Bazzanoasked

Online

I would like to update my order #2102496240. Please contact me for further payment

1 answer
Fired Up
Fired Up

Spammer

Diana Bazzano

Diana Bazzanoasked

Online

I have ordered 2 laptop computers from you, My number is #2102496240.
A you cannot give me a date for delivery on the $799 computer so can I change my order to take 2 of the $999.
I believe Penrith has already shipped on of these computers to me .
I have a 2 grandaughteers that need these computers for their high school work.
If I can change this order for the above I will be very happy Nanny
Many thanks
Diana Bazzano

2 answers
Fired Up
Fired Up

Why would you ask this review site rather than ask HN directly?

Diana Bazzano
Diana Bazzano

I did try but this is the link that came up. This issue has been solved thank you.

Diana Bazzano

Diana Bazzanoasked

Online

I have ordered 2 laptop computers from you, My number is #2102496240.
A you cannot give me a date for delivery on the $799 computer so can I change my order to take 2 of the $999.
I believe Penrith has already shipped on of these computers to me .
I have a 2 grandaughteers that need these computers for their high school work.
If I can change this order for the above I will be very happy Nanny
Many thanks
Diana Bazzano

1 answer
Fired Up
Fired Up

Spammer

Michelle K.

Michelle K.asked

Retail Stores - Furniture

Can you return a lounge suite if it is to big

3 answers
Michelle K.
Michelle K.

Is that no or yes

Fired Up
Fired Up

Why would the public know ?

george
george

I dont why you would be asking here for. the logical thing to do would be to ask the store

Leeanne

Leeanneasked

Online

I purchased Bose headphones online a couple of weeks ago never opened, I want to swap them for Sony WH1000XM3 due to better codec for bluetooth connectivity. Is this possible. If so can I exchange in store

3 answers
sjh
sjh

i dont work for hn just had a bad 2 visits with them,
BUT i would just take them back as majority of retailers do accept returns etc.,

george
george

the only way you are going to find out is to go into the store & ask HN wont answer you here

Fired Up
Fired Up

Not for change of mind

Laura S.

Laura S.asked

Harvey Norman

I received a fridge 2 days ago works well though my water bottle in door does not get cold Ive tried different settings everything else in fridge cold but the lower shelf on fridge door does not get cold ?

4 answers
Paul
Paul

Hi. I had a minor issue with my new fridge which was quickly resolved using the LG Help Portal online. Not sure if your fridge is LG Brand but all the major companies have an online Help Centre where you can either ring them; chat live with them or email them. Hope this helps.

Suzanne Newman
Suzanne Newman

Is your fridge new from Harvey Norman? If yes there is the warranty. Should your fridge be second hand I had a similar issue and the service man replaced a part so now all good.

minni
minni

Have you contacted the store & told them the problem

Pete

Peteasked

Harvey Norman

can i buy products and installations

2 answers
ben dover
ben dover

ask the store

Fired Up
Fired Up

Just ask the store

Mala M.

Mala M.asked

Harvey Norman

How can I check my purchase?

1 answer
ben dover
ben dover

the answer is on harvey normans web site

Idey

Ideyasked

Online

Am I able to purchase an air conditioner with installation included from Harvey Norman though I am a pensioner.
I can pay a deposit on the day.

1 answer
man from mars
man from mars

ask the store

jmichael d'angelo

jmichael d'angeloasked

Online

why do you continue to support the despicable alan jones with your advt $$$$? will never step foot in a HN store again so long as you support him.

3 answers
george
george

Who knows Why dont you contact Harvey Norman & ask them

jmichael d'angelo
jmichael d'angelo

believe me i have on several occasions. actually even to my local store.

Fired Up
Fired Up

But you said you would “never step foot in a HN store again” !?
As you posted as ONLINE that means you will still buy online. Wow.
As you know it is pointless whinging here as HN don’t respond.
Good on you for writing to HN :)

Lisa K.

Lisa K.asked

Harvey Norman

It's bad enough you sell overpriced poor quality furniture, but why advertise with Allan Jones - women are you main customers and you are encouraging violence against women

2 answers
Fired Up
Fired Up

Hi Liisa, So not a question but a Complaint that should have been directed to HN.

george
george

Ask Harvey norman

Page 1 of 5

Get an answer from our members and Harvey Norman representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.