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Harvey Norman Questions & Answers
Online, Retail Stores92 questions from our users
duncan menziesasked
how do I make a claim against a double charge accounting error ?
No answers
Glenn Jacksonasked
Why oh why didn't I read the reviews first. Like all before me I've had the same poor service from this dodgy company. Very slow service, no number to call, no one will reply to their online message service, blaming covid for their delays. Never again.
1 answer
Hi Glenn, call (02) 92016111 - it HN reception. They'll put you through.
David B.asked
Ricasked
Why do you allow people to purchase items that are out of stock ?
Are you not embarrassed by the number of bad reviews?
2 answers
This is how Harvey Norman works, their online portal is so bad that they don't know how much stock they have or any of their store have? I decide to never shop again with HN again, after a hopeless and painful online shopping experience.
Its a well known fact gerry harvey has never been a fan of on line shopping just making as hard as they can. No they are not embarrassed by the bad reviews because they dont read them
Kay N Barry Casked
lmdeklerkasked
Travis M.asked
I ordered a $1000 gift card and then separately a $1995 TV. Both orders got cancelled with a stupid security email. But guess what you have taken $3k out my account. Tried to talk to the reps via chat and they are useless. Just gonna go to the ACCC and make a formal complaint!
Barbara Pasked
Diana Bazzanoasked
Diana Bazzanoasked
I have ordered 2 laptop computers from you, My number is #2102496240.
A you cannot give me a date for delivery on the $799 computer so can I change my order to take 2 of the $999.
I believe Penrith has already shipped on of these computers to me .
I have a 2 grandaughteers that need these computers for their high school work.
If I can change this order for the above I will be very happy Nanny
Many thanks
Diana Bazzano
2 answers
Why would you ask this review site rather than ask HN directly?
I did try but this is the link that came up. This issue has been solved thank you.
Diana Bazzanoasked
I have ordered 2 laptop computers from you, My number is #2102496240.
A you cannot give me a date for delivery on the $799 computer so can I change my order to take 2 of the $999.
I believe Penrith has already shipped on of these computers to me .
I have a 2 grandaughteers that need these computers for their high school work.
If I can change this order for the above I will be very happy Nanny
Many thanks
Diana Bazzano
Michelle K.asked
Can you return a lounge suite if it is to big
3 answers
Is that no or yes
Why would the public know ?
I dont why you would be asking here for. the logical thing to do would be to ask the store
Leeanneasked
I purchased Bose headphones online a couple of weeks ago never opened, I want to swap them for Sony WH1000XM3 due to better codec for bluetooth connectivity. Is this possible. If so can I exchange in store
Laura S.asked
I received a fridge 2 days ago works well though my water bottle in door does not get cold Ive tried different settings everything else in fridge cold but the lower shelf on fridge door does not get cold ?
4 answers
Hi. I had a minor issue with my new fridge which was quickly resolved using the LG Help Portal online. Not sure if your fridge is LG Brand but all the major companies have an online Help Centre where you can either ring them; chat live with them or email them. Hope this helps.
Is your fridge new from Harvey Norman? If yes there is the warranty. Should your fridge be second hand I had a similar issue and the service man replaced a part so now all good.
Have you contacted the store & told them the problem
Peteasked
can i buy products and installations
Mala M.asked
How can I check my purchase?
Ideyasked
Am I able to purchase an air conditioner with installation included from Harvey Norman though I am a pensioner.
I can pay a deposit on the day.
jmichael d'angeloasked
why do you continue to support the despicable alan jones with your advt $$$$? will never step foot in a HN store again so long as you support him.
3 answers
Who knows Why dont you contact Harvey Norman & ask them
believe me i have on several occasions. actually even to my local store.
But you said you would “never step foot in a HN store again” !?
As you posted as ONLINE that means you will still buy online. Wow.
As you know it is pointless whinging here as HN don’t respond.
Good on you for writing to HN :)
Lisa K.asked
It's bad enough you sell overpriced poor quality furniture, but why advertise with Allan Jones - women are you main customers and you are encouraging violence against women
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