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Interest Only Refinance
- 2 reviews
Unconscionable Behavior Extremely Poor Service. Avoid at all costs
Harvey Norman advertised an exercise bike for immediate delivery that met our requirements, On the basis of HNs reputation and the fit to my needs I purchased the ex bike. 9 days after taking the order and payment they sent me a standard email saying the order has been delayed - no revised deliver date given. Checked my order online and that the items was on back order. Taking an order for an exercise bike that you cannot deliver during COVID-19 lock down is unconscionable and un Australian.
HN Online an intermediary - they take an order then...Read more
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juliaGreater Melbourne (Metropolitan), VIC
- 2 reviews
worst online shopping experience i’ve ever had
My order was made on the 2nd of april, on the 9th of april i was emailed by harvey norman saying that the item is no longer in stock and that i have to wait until the company they retrieve the item from restocks the item. i was told that they will contact the company and email me within 3 days regarding when the manufactures will be stocked and they further said they will refund me if it’s a while away. it’s been 2 weeks since this altercation and i’ve been contacting harvey norman through messanger, messages and online nearly everyday and i’ve...Read more
heard no response. i’ve spent $400 of my hard earned money on a purchase i will never receive. this is the most atrocious customer service i’ve ever experienced. i’ve made a dispute with my bank to get the money back as harvey norman haven’t contacted me back. i have just checked and the item says it’s still in stock on the website?????Similar opinion? Write a review on ieatwords.com.au!
John GEORGIOUVictoria
- 2 reviews
Fast, efficient service and delivery
The store in Wonthaggi was marvellous, easy to deal with, the store in Dandenong rang me back quickly and was very informative about the product i was interested in. The product was JBL 5.1 surround system and the customer service Tech guy was knowledgeable and convinced me to buy the product all because he knew what he was talking about and took the time ti ring back and talk to me....BANG ....SOLD...great job. Will deal with them again
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MeaganGreater Melbourne (Metropolitan), VIC
Was sent the wrong item and then was refused a refund or replacement!
I ordered a blender online and received this box of plastic instead of my product. Mistakes happen and perhaps you are over working your staff. So I jump online and wait in a queue (which initially tells me is a 7 minute wait) 3.5 hours its finally my turn and after some back and forth I was told my blender would be sent. Great, no harm done.
But nothing happened, no confirmation that we had had a discussion about a replacement via email. Another week goes on an I receive an email saying you would send a blender and would send me a tracking num...Read more
ber once you had actually shipped it. I said not to bother and to process a refund as I had ordered and received a blender from someone else who shipped and delivered inbetween me waiting for a confirmation that you were re sending a replacement blender. I never got a response about a refund and followed up ANOTHER week later only for you to say you're holding my refund hostage until I physically went in to a post office and returned the plastic food saver bags first and print off a return label....During COVID-19 where we are not supposed to go out here in Victoria other than for groceries or medical. I can guarantee you that your ocean destroying plastic bags will not be used by me but they certainly aren't worth risking my family's life over to return to you for my refund. PATHETIC. I have since waited online again (because you are unable to talk to anyone on the phone) where someone came online and responded to my question every 50 minutes! Not even responding correctly to the question that i had asked. It was like [name removed] was chatting to 65 other people at the same time and responded to the wrong person. Still no refund Still no empathy.
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Eric IGreater Melbourne (Metropolitan), VIC
- 9 reviews
- Online
- Verified customer
Harvey Norman...Very UnAustralian!!!
Where do I start? For an Australian business, Harvey Norman has been the worst company I've dealt with. On the 18/03/2020 I saw them advertise 10x hand sanitisers for pre-ordering online. They said the delivery timeframe will be between 9 and 14 business days. So I ordered them and paid via Paypal.
After the initial order confirmation email and sms, I received no further correspondence from Harvey Norman in regards to the sanitisers being shipped. After 2 weeks of not hearing anything, on 02/04/2020 I tried looking for their customer support n...Read more
umber and wouldn't you know it, they don;t have one or just not advertising it. Only way to contact them is by online chat, Messenger or WhatsApp. So I tried online chat and after 40 minutes got chatting to someone. After giving them all my details they said they can't see any shipment info as it's a dropshipper that will be shipping it out. So first time I've learned that Harvey Norman is using a dropshipper for these products. I was advised that they will leave notes for the dropshipper to get back to me with ETA within 48 hours. After not hearing from them by end of 48 hours, I then messaged Harvey Norman via Messenger. Their chatbot told me a rep will contact me soon. Heard nothing! So I went into Paypal and opened an :Item not received" case. At the same time I emailed Harvey Norman with the same concerns. After not hearing back by 07/04/2020, I escalated the Paypal claim to get Paypal involved. Funny enough the next day on 08/04/2020 I got an email from Harvey Norman stating that the distributor is having unavoidable delays and it will now take an extra 4 weeks for the products to be shipped. I could either wait or have the order cancelled and get a full refund. So I replied back that I have waited long enough and I want to cancel the order and get a full refund. Several hours later I got an email confirming they have started the cancellation process and I will soon receive a credit memo and then the funds will go into my account within 3 to 5 business days thereafter. I then got a response to my Messenger message I had sent them stating the same facts. Since then I haven't heard anything back about what's happening with my refund. It's now 22/04/2020 it's been exactly 2 weeks since those last correspondence from Harvey Norman. How long does it take to cancel an order and get a refund when they can take your money asap after you buy something? Paypal has a refund button for sellers and it's not hard to use. For an Australian business I am utterly disappointed by the way I have been treated. Jerry Harvey whinges Australians aren't buying from Australian retailers and here I am trying to support an Australian business and get thrown to the side of the road. This has been such a long and exhausting experience there is no way I will ever deal with Harvey Norman again. Trying to get a refund when they are at fault for not providing a product I've paid for is like trying get blood from a stone. I get better customer support from a seller on Ebay that's in China! Stay away from Harvey Norman, especially their online store. Today is the day Paypal said they'll review the claim and decide on a refund if a resolution hasn't been reached yet! Let's see what Paypal doesSimilar opinion? Write a review on ieatwords.com.au!
Ann-Maree Rilwy
- 3 reviews
Honest Assistance
I purchased a Bluetooth boom box and the person who served me was knowledgeable and honest about the items I chose to purchase. Assistance was prompt and friendly as well
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Andrew MGreater Melbourne (Metropolitan), VIC
Worst online retailer. Simply will not respond to any queries.
Ordered an item on 8/4/20. Received nothing other than the confirmation email. Charged the next day.
Followed up via messenger on 15/4/20, on 16/4/20 they responded and said someone would be in contact as soon as possible. I've since had to follow on 17/4/20, 21/4 and again 22/4 and not getting any responses. Tried using their chatbot and same thing - an initial response asking to confirm order details and once I confirmed there has been no response after multiple follow ups. Tried SMS and the same thing. No contact number listed to talk to som...Read more
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Maurice DonovanSouth East Queensland, QLD
Shame Shame Shame on you Harvey Norman
As consumers we have become accustom to a certain level of service when we deal with reputable business names. So, I never expected I would see the likes of Harvey Norman treat their customers with such appallingly, callous, and insensitive manner when wanting to return a purchased item.
SHAME! Shame! shame on you Harvey Norman you are a disgrace to the retail industry, you should be ashamed of yourselves.
My daughter and son in-law walks in to the Aspley store on Sunday and after having to wait for over 30 minutes by which time their 7-mon...Read more
th-old baby was inconsolably crying and my daughter and son in-law were very stressed to say the least. Under these circumstances and spending around $3000, they bought extras that they felt they were pushed into buying things and then realised afterwards they did not need these extras, and when returning back to the store they were told sorry there is no refunds for a change of mind. COVID 19 has bought hardships to my daughter and they cannot afford unnecessary items and they were lied to about buying a phone that had an Optus plan. Due to my daughter who is moving to a new job in remote WA she needs to have a Telstra plan not an Optus. They were told by the sales person just buy this plan and then you can hand back the sim card to Optus and cancel the card and switch to Telstra. This way you get the cheap phone. This was a lie and to cancel the Optus contract you had to pay out to Optus the full price of the phone.Similar opinion? Write a review on ieatwords.com.au!
Sacha J.Sydney, NSW
Seems to sell nothing for money
I ordered 2 x computer monitors (approx. $500) on 17 March. It is now April 21 and I have not even heard whether they have shipped or not. I've chatted to their robot 4 times now and every time someone human gets involved they cannot tell me jack crap about where my order is. And that stupid moron [name removed] wonders why people buy crap online for OS retailers.
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FelipeSydney, NSW
- 10 reviews
- Online
- Verified customer
Worst online customer service
I was after a price match from an item bought from them, but I am over 2 weeks trying to get response from them, now I am out of the 7 days price match time frame. Tried online chat, whatsapp and messenger, no response....
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Barb
- 2 reviews
Will NEVER use Harvey Norman online again!
Placed and order online for an item costing approx $3000. Did not receive any contact regarding my item not even an invoice, although Harvey Norman charged me instantly. When I tried to make contact I was told by an automated service over 48 hrs for replies and still didn't receive anything. There are no contact phone numbers and the "chat now" feature left me on hold for days before giving me a short, rude and abrupt answer that didn't satisfy the questions I had. The chat operator didn't bother to reply, even after I asked again about my item...Read more
and invoice. Will never use Harvey Norman online again. Totally unprofessional and terrible customer service. Still waiting to find out if I even have an invoice for my item let alone whether I will receive it at any stage in the coming year? Terrible terrible service Harvey Norman! -5 stars.Similar opinion? Write a review on ieatwords.com.au!
John C.Sydney, NSW
- 3 reviews
Worst Customer Service EVER
Simply wont answer emails, waited 3 days, wont answer live chat wont answer message, I ordered baby items for a baby being delivered next week and although the listing states shipping in 3 days its been over a week and no one will communicate with me, just appauling
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Ordered hard disk received wifi adapter instead
Wow, this have been quite a ride. Ordered hard disk, but delivery guy brought wifi adapter instead. Didn't except it, he said that he'll return it (no signing of a package btw). This was on 30th March.
Numerous messages sent about wrong delivery, on only two of them got response with "someone will contact you".
Last message about refund send to them 16th April, bot said 24h response time,... still no reply.
Shopping experience with Harvey Norman have been quite terrible.
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Sally
- 2 reviews
Putting Customers at Risk of Catching COVID-19
Unlike the rest of the world who manage to do contactless delivery, Harvey Norman is insisting on signature on delivery and delivery drivers do not wear masks. Very unprofessional. This puts both the customers and drivers at risk.
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- Online
- Verified customer
Worst service and inability to deliver on their goods.
Absolutely the worst online experience I've had. After my purchase, literally 5 mins afterwards, I sat and waited to speak with their LiveChat team for almost 1 hour to ask them to assist me in the refund given the item would not have shipped yet. They said this would be possible as long as the item hasn't shipped. This was on 31 March. No-one ever contacted me about this despite following up on 6th April and 11th April. I then receive an auto-generated email on 13 April advising the order has shipped. Yes I am annoyed that there has been zero ...Read more
correspondence about my refund query - not even a single response to acknowledge my request. But I am even more disgusted that I actually paid $49 for delivery, and I still do not have my order and it's been 3 weeks, with expected delivery not until later this week. Clearly I should have checked the reviews before buying from here with a clear pattern of dishonesty and poor service. Never again.Similar opinion? Write a review on ieatwords.com.au!
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Manu.NGreater Melbourne (Outer), VIC
- 2 reviews
- Retail Stores - Appliances
- Verified customer
Great deal
Bought a fridge in harvey norman on Gafffney Street coburg.
Mohamad was very helpful and offered the best deal after consulting his superior.
Will go again in the future. Highly recommended.
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We ordered a treadmill when it was in stock. Never came in.
We ordered a treadmill when it was in stock. a few weeks later...never came in. no phone number to call, no response via email or whatsapp. Approx two weeks after ordering it they sent in what appeared to be an automated email that it's on backorder with no estimated time of arrival. There has been zero customer service and they have taken money without providing a product yet. Very disappointed with their online service and will never use this again! A covid-19 outbreak or high volume of purchases is no excuse for zero customer service. Expected much better from Harvey!!!!
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Wrong tracking number and slow response to online chats and email
They provided a wrong tracking number saying “delivered”. But this tracking number is actually a purchase I made from another store. I think it’s Australian post to blame to mix up these two orders of mine and provide Harvey Norman a wrong tracking number . However, I can’t get my delivery from Australian Post without a proper tracking number. Meanwhile, it’s hopeless to contact a human working in Harvey Norman since you can’t call them and they are not responding your email and online chats. Frustrating!! 90 dollars Wasted!! Lesson learnt. I am not going to buy their products online.
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DawnGreater Melbourne (Outer), VIC
- 2 reviews
iPad 7th edition
It’s for my birthday present and I love it ! I’ve always wanted one and it was on special so I got one and I’m using it right now and loving it!
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Gary JONES
- 6 reviews
Very Helpful
Well set out easy to find what I wanted. Helpful staff as explained the different printers have written more than my usual 2 words.
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Questions & Answers
duncan menziesasked
Glenn Jacksonasked
Why oh why didn't I read the reviews first. Like all before me I've had the same poor service from this dodgy company. Very slow service, no number to call, no one will reply to their online message service, blaming covid for their delays. Never again.
2 answers
Hi Glenn, call (02) 92016111 - it HN reception. They'll put you through.
I'm with you! I feel the same way.
David B.asked
I am still waiting for delivery Microwave order 2102565772 to David Brent, Maroubra 2035 Tel:93440145
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