Ordered a vacuum 5 April, now the 19 and still waiting, first they couldn’t find my, then they wanted to give me something else, now my ordere in intransit somewhere .Pathetic service

I ordered a puzzle online, their website said they have stock of multiple types. They took my money, 24hrs later I get an email saying the puzzle is on backorder but shouldn't be long. A week later I haven't heard a thing. I have tried to contact them to find out how long the back order would be or could we swap for a puzzle that is in stock but I can't even get onto anyone (sat on their chat for over 3hrs and no one replied). Now reading all these reviews it seems I will be flat out getting a refund. BAD BAD processes HN! The same thing happened with Kmart for part of an order, they notified me and processed the refund automatically - I didn't have to do a thing. NEVER using HN online again!

Order online a dryer. Payment went though and I never heard from them again. They make it impossible get in touch with them. Dryer never showed up and now demanding refund! not even number to call and talk to someone! This is meant to be Harvey Norman!

They don't give you any information other than it's shipped! We placed the order on Easter Monday- it arrived at Australia Post handling centre on Thursday, 3 days to move it from the store to the depot and we paid $14 for the privilege.

We received a tracking number from Australia post on Friday, that’s how we found out that it arrived at their depot on the Thursday, saying it’s way!!!

No tracking in 2020, come on Hervey get with it or Amazon will annihilate you in the same way as you did to all the provincial electrical stores in the 1990’s.

Ordered fitness equipment then was notified a few days later that they were not able to get stock for a few months. Requested a refund and have now waited 4 weeks without a refund for hundreds of dollars. Keep blaming Covid-19 but suspect this has more to do with poor processes. Not a legitimate online shopping location. Stick with competitors that actually know how to run an online business.

Ordered the $30 playstation network digital gift card through Harvey Norman, got an email saying they declined the purchase but they still had taken my money. Tried to contact through live chat, the phone number provided and email with no response.

On 4 April I ordered a microphone from HN online- in stock. I need this item for working from home. 13 days later I am .. waiting. There has been no notification as to the status of my order. Allowing for Easter, it has now been 8 days. I tried to "chat" but there is no response. They could at least notify me of a delay and come clean.

Sent off computer to be repaired under product care. 6 weeks now and told will be 4-6 more. After regular follow ups item has been forgotten, approvals not passed on and parts not available. With Harvey Norman selling this product i would expect a genuine repair procedure but they have had it 6 weeks now and still cant repair it. I bought a brand name computer form Harvey Norman and expected them to back it up. Product care don't care, Harvey norman dont care and seem to think that its all ok to wait this long. They dont know how to fix it so keep pushing this around to different people. Anyway off to consumer affairs now to report them.

Purchased item online to find out it wasn't in stock, and no time frame on when the order will be fulfilled. They are now not replying to my refund request.

Do not buy anything online!! 3 weeks ago I made a purchase online for something that was “In stock”.
I then received an email a week later to say there is a delay with my purchase as the item is on “back order” and can take anywhere from 4 weeks onwards to get in stock and then add additional time for delivery.
I have tried contacting them and you do not get an answer.
Harvey Norman should not show stock available online if they do not have it!!!
Who knows when or if I will get my order. I will never purchase from them again.

I bought a mobile phone on 3/4 from Harvey Norman, Cleveland. Stephen helped me so much, transferring the data from my old phone to the new one and offering advice as I am not technical at all. Since then he has helped me twice when the phone wanted to do big updates. Hopefully I won't have to bother him again but he was so nice and patient. I would also like to commend Glen from the same shop as he was very knowledgeable and helpful when I bought a new TV, also on 3/4.

Contacted by accounts less than 24 hours after installation of carpet and told I was 48 hours overdue for payment. Explained I had been in telephone contact with staff during the 24 hours and nobody had asked me to make any payment as outstanding matters needed to be resolved. Was told legal action would be taken if I didn’t pay immediately. I paid to avoid having any more drama with the liars who work at Harvey Norman. They had no right to threaten legal action. Don’t give this organisation your money. Staff were rude, abusive and lied repeatedly. I’m about to renovate a kitchen and furnish a beach house, that’s $40K I’ll be spending elsewhere.

I was going to order a product online with HN but after reading such negative feedback in review panel from unhappy customers I will be looking elsewhere!!
I also notice not even a reply or apology from HN to these upset customers, very poor!!

People love to hate on Harvey Norman but last couple years when I price check they are always quite good and staff are always helpful.

Anyway, adding this as always try to add a good review when I leave a bad (for another company) so thanks HN, is deserved.

Placed order for item I was told was in-stock (it wasn't).
Cancer patient, can't wait that long, agreed to cancel v/ online chat, nothing has happened since, unresponsive to ALL enquiries.