Great at doing the comparison, woeful on the switch.... Ended up with two policies at the same time and two premiums because they got the start dates wrong (I did confirm what was required in writing). I picked it up early and tried to work with them to sort it out but got no help, still trying to sort it out while they site on their hands..... . They just clip the ticket for the commission.
My advice get some quotes independently and build a simple spreadsheet for comparison. I was with my previous insurer for 20 years and with the added costs of the stuff ups I would have been better just negotiating a better deal with them and avoiding what is nothing more than the MIDDLE MAN.

Haven’t had to use the service but in making the change I found it seamless with staff assisting all the way and good follow up as well. Everybody has been courteous during the process.

As I haven't had to use the service I can't really comment, but I am impressed by the communications welcoming me to the company. Find the people very helpful thank you

Better than I expected.
The young lady was so good at her job and very professional. It actually was her that me swap my health fund.
Looking forward to having this health fund.

I was told that the health company I was moving to payed out more for extras what I was not told is that they pay out a lot less per visit (very sneaky)not being up front

My consultants, Anthea and Stephen, were excellent - courteous, knowledgeable and provided information for health fund comparisons in a factual and timely manner. Very helpful, and helped us to find a good health fund with excellent benefits that fitted our needs, and much cheaper than we paid last year.

Karl was warm, helpful and knowledgeable. He listened to our needs and then suggested a fund which offered a lower premium. We look forward to dealing with our new health fund.

Having someone else do the comparison made choosing my fund so much easier. I was listened to which makes me feel much more confident about the cover that I have

Karl was informative and thought outside the box to find cover for me and my needs at a price I can afford. He actually listened which is a rare today

Great explanation not sure when exactly use benefits when reading policy there are 2 month waiting periods was told that they would only be able to see what has been used since Jan. 1st think only getting I have used is my pharmaceutical benefit and had 1 left

Comparing health fund products is still complex, despite recent Government changes, as not only are you comparing what's in and what's out between products, but the level of benefits from each provider for each service. HIC cut to the chase and found a product suitable for us at a significant monthly saving, but we had to forego zero hospital excess and exclude two major services, which we had been paying for, but figured we would get 12 months lead time if they were needed down the track. HIC provided us with the impetus, through sound, logical discussions, to make the change after more than 40 years with the same provider.

I was contacted after I looked at their website for a better health insurance provider for my needs. I found the co sultanas I spoke to efficient, not pushy and interested in my needs. Good follow up as well.

Hopless, ended up $15 paying more per month for less (after loading was factored in), was misled & deceived by an incompetent unsolicited caller that didn't factor in my lifetime loading. I received no feedback or concern at all and realised that these guys are only after money and couldn't give a damn about their customers

No information about other products.
Sales pitch to aggressive, getting the person to say "yes" went out with World Book Encyclopedia sales.
Should have been told my existing supplier could match the deal.

Came up with a plan that was better value for less money. We had previously been with our last insurer for 30 years. So am very happy with the result.

was very good think the questions were well answered and follow up query was clearly answered
appreciated the service and saved unnecessary costs. just a fluke that the health comparisons came to notice and would not have proceeded without a follow up phone call as soon as I started to have a look

Only negative was old fund and new fund have both drawn their fortnight instalment yesterday. I am expecting a refund ASAP from old fund and then everything will be sweet.

Offers were factual, very efficient prompt service from very polite knowledgeable gentleman. Everything he told me was verified by the new company I went with, including warning me I may get an aggressive call from my past company. This enabled me to be prepared with my responses without getting flustered. Thank you