I was completing a deal with a salesman, when I wanted to add a national advertised accessories deal, he advised me the deal could not be done when this NATIONAL advertised deal was added... then proceeded to tell me ‘leave, you have wasted my time, just get out of here’

I have never been spoken to like this, and hopefully never again... I understand people have bad days, but there is no need to speak to people like that, customer or not...

Never go there....!!

I can't believe people have had problems with heartland. Thinking the reviewers may have the problems. Brought used car.nice salesman detailed and efficient. Then a warranty problem.
This is where they excelled.
Service department was excellent
Very happy

I booked a Holden test drive on the website and ended up renting one for 30 days. The car provided was in great condition and they even called to check that everything was alright halfway through the rental period!

Our family dealing with Heartland Chullora for last three years, had a good and honest service but this time for two cars came in for service was a big rip off, charging for wheel alignment which was not done and service price was too high. One of the technicians was saying that wheel alignment machine is not working for last two months, service manager says done the wheel alignment in house.
Even got a call from the service department for some other jobs to be done on the car but I told him no.

I recently went into the Castlehill store and spoke to a sales woman to enquire about a brand new outlander.
The sales woman wanted some form of guarantee that she would be in the running for the sale before she would make any effort to help me and as a result, she was not even going to get a shot as I believe the sales person that goes to some effort gives them the opportunity to make the sale.

Craig

My captiva war bought 4 years ago, and drove less than 60KM. Car head light stops working in one day, I thought it is better asking the same service shop to check. I made a booking a day before, then drove to the workshop, after parked car, I was informed it needs to pay $220 to just have a look. I was annoyed and drove the car to another local workshop, it was resolved in 15 mins, paying just $50. The service people are arrogant, ridiculously charging money.

Kia dealers at Blacktown had the worse service, rude attitude, untrustworthy, unreliable, and dishonest and more... being so frustrated, annoyed and exacerbated me and my husband purchased kia car sportage 2017 on March they were on rash and did not explain anything properly till we paid the deposit of $3000. When we went home we looked at the contract they gave us 2016 made car. My husband went to solve the problem they made and agreed to change the contract which they did. However they change the financial rate up to 10% which wasn't the deal at the beginning then their boss said we have to pay $15000 for the previous the contract which are not valid. I could go on and on with these untrusted thieves people...

BMW X3 was advertised as having following options, adaptive cruise control, comfort access and upgraded stereo.
Only after purchasing did I become aware the vehicle did not contain any of these options.

They advertise fake cars on the internet. When you go in they try to sell you a more expensive one by saying it's sold. They had 3 demos with roughly 1000kms on each one advertised, when I went in the salesperson laughed and said they NEVER register three of the same car. Trade in price was well below what other dealers offered. A waste of time all round. The unfortunate part is that I live 2 mins away from them.

Enquired on a used car and was told the price was negotiable. Drove over an hour to get there only to be told the price was an 'internet special' and not negotiable at all. Was also told the vehicle came with logbooks, however the salesman was unable to produce them. Funny that!!! They were rude, unprofessional, and just blatant liers!!! I can honestly say I've never dealt with a more unprofessional company. Totally unacceptable. Buyers beware!!!!

Paid for the capped servicing, after a few years a warning light came on. Took it to Holden Blacktown who advised that we would need to replace the catalytic converter - $1300. Husband advised NO !. They charged us $300 for the report. Approx 2500 kms later the light came on again. Took it to our mechanic who advised it was only the sensor that needed replacing - $500. He also advised after he did a service that the OIL and AIR CON filter had not been replaced since we purchased the vehicle. He even kept the parts to show us as they were littered with debris and filthy

Poor service, poor communication, rude, unreliable, dishonest and untrustworthy. Typical dodgy used car sales people.

I could go on and on

Bought a new car for my wife and while under warranty reported an intermittent brake fail issue. They couldn't fault it so didn't bother doing anything. This fault continued to be intermittent and after calling them they said if we can't fault it won't fix it.
Now the brake problem is happening more often they want to charge me for it because it's out of warranty.
They say talk to Mitsubishi. Mitsubishi say to talk to dealer.
Beware buying from heartland motors and don't buy a Mitsubishi.
I bought myself a new Mazda and they service is much better. Just need to get rid of the Lancer.

An engine light appeared on my Optima. Took it into service, Fuel Pump a goner. Told "no part in Australia". Could not give me an ETA. Promised a loaner, and still waiting two days later, meanwhile, I am losing $600 a day as I don't have my car! Service people just give lip service, don't really give a rats about the customer.

Not the first time, three months ago, sunroof started creaking. Booked in, and 4 weeks later, finally get a date to bring it in. Finally take it in, and result, can't do it today, bring it in next week! Finally repaired -Guess what - it creaks again!

So tired of these people, every single time I have had to deal with them, has been a nightmare.