Was ok service
Went trade in old car and was probably the best price
The waiting time was what they said it would be

I find the service department are kind of ignorant and directive ....never called me when service done, I had to ring them . I had to rush down before the closing time. I said brakes are making squiky noise while it is new car... But they said its fine ....week later after second service still making that noise......now m looking for another dealer who has better service. Called for advise as there was warning notice coming up in the screen and they never called me back

I purchased a brand new Holden Cruze from Castle Hill and in the three years I've owned it have had to : replace both headlights, replace all brakes, replace battery, replace coolant hose, have multiple services that have been " sold" to me by the castle hill service department, and for the times I have refused, surprise, I've had to come back anyway with a fault...

I do not trust the service department and I will never ever buy another Holden

From the time I arrived the Salesman tried to sell me a Demonstrator which I eventually bought. Later finding out he lied about kilometres on the car, the amount of time it had been a demonstrator. Told me 3 weeks when I received rego papers found it was 3 months. Lied about the price I would have to pay to buy a new one and pushed me to put the deal through by the end of the month or I would not obtain Velocity fly points. Another porky as all he wanted was to get the sale in that month. Sent them an email with my concerns. Their response was sorry but we will clean your car on its first service. Arrogant at best.

My husband and I went to look for a used car at Castle Hill and were treated like fools. The dealer was completely dismissive and condescending. Won't be back ever again.

Interested in a new car, but they never answered my price inquiry. When I got followed up a 3rd time I got cheeky and said how I didn't want the usual bull.... and the reply was "go elsewhere" which I recommend everyone do so. If this is a sample of their service levels, then think how you would go if you had a problem. Rude as lots others have noted here.

In my opinion this company is only here to make big profits from the local community. My experience as a customer was well below average and seeing the vehicle I traded at their shop with a mark up of over 10 thousand dollars has made my decision never to return or recommend them an easy one.

Just approached them to get a key programmed for my car. They were rude as soon as I stepped in. On top of it, they weren't helpful. That person could've just had a bad day but judging from the rest of the comments on this page, I am guessing it's something else!!

Rang the service department the other day to get a security code for the radio in my triton (the code was not written in the audio user manual). They told me to come in with my rego details and then hung up without saying another word. I went in and the staff were already rude without me even saying anything. After checking my details they told me that the radio needs to come out and that I would be charged for the removal of the radio. Once I told them that they would not be getting cent from me they told to go somewhere else and that they would not be doing it. These guys are extremely rude and arrogant. Avoid at all cost.

Today I was with my family at Chullora to buy a car, one of the young guy from service department was swearing in front of customers, really its a shame.
Then I asked his name with the other service technician and he told me that he is a pd manager [name removed].
I changed my mind now not to buy a car from Chullora, will go to Blacktown Heartland.

The old “Not so” Gentleman person working in their parts and service department was outright rude to my wife and my father. On pervious occasions I have called and got a similar attitude from him over the phone. DO NOT deal with them.

We recently purchased our new Holden Captiva from Heartland Holden. After visiting numerous car dealers (for all kinds of vehicle makes) my husband and I decided to give our business to Heartland. The team were brilliant, the vehicle was the best value for money. All the staff at Heartland Holden made our decision to purchase from the dealership very easy; the team are upfront, honest and professional. The experience was hassle-free. This is the second vehicle that we have purchased from this dealership. When it is time to upgrade from the current vehicle we know where to head. I highly recommend Heartland to anyone looking for a new or used vehicle.

Staff rude unfriendly don't really give a hoot about customer just money money money. - told to get things done on car that didn't even need it . Headlight kit $395.00 toothpaste fixes the problem saved myself $395.00 what a rip off !!!!! Struts need doing $795.00 quoted can get this done elsewhere for only $350.00 rip off again won't be going back
They don't even deserve 1 star