9 questions from our users
RicStarasked
My newly purchased Heller oil column heater keeps switching itself off
2 answers
The thermostat will cause the heater to reach a specific temperature and then turns off. If the heater is turning off more often (even on the highest setting) it could be an electrical fault with appliance.
I first noticed that my heater's thermostat turned off very readily, even at a comfortable thermostat setting! Waiting for the room to warm up can take more time, so firstly turn the thermostat up higher for a short time. Then turn it back slowly until it switches off. A comfortable room temperature will then be maintained.
Zaraasked
My 11 fin Heller oil heater keeps turning on and off as though it has reached a set temperature (which it hasn’t). I’ve bypassed the timer which hasn’t made any difference. I’d appreciate any advice this group may have to help resolve the problem. Thanks
2 answers
Timer or thermostat? If you turn the thermostat up to maximum and it still turns off prematurely, I don't see why at the moment. Knowing where the heater is used will help as confined spaces will make it turn off sooner. I noticed that mine did turn off easily, so I had to turn the knob up more in the beginning. I need to be present for a better diagnosis..
Thanks Ray. The room is a very large open space, approx 8m x 5m and the heater is on the highest setting. I’ve tried with and without the fan. Perhaps the thermostat is malfunctioning. Appreciate your comment.
iload driverasked
Turned it on and after 3 minutes it turns off for 2 muntes at a time. Wont stay on. My heller 11 just purchased this week from kogan turns off every 5mins. It seems it's either overheating straight away or the thermostat is not taking rooms temperature properly and instead taking temperature from inside the heating element. It takes 2 minutes to come back on. Any help?
1 answer
Possibly it has reach temp the dial is set at, thus the stoppage. Turn temp dial up high and try my theory out. I have the same model but can't use it when sleeping as it constantly ticks when the temp reached, then when turning back on.
Markasked
How much does a heller oil7 cost to run?
No answers
Patrickasked
Dear Colleagues,
I am writing to you from Toowoomba, Queensland, and the reason for my inquiry is to get information about where I can find an authorised repair centre for the portable heater Heller Model No. OIL11T, please.
My contact details are:
[personal details removed]
Thanking you in advance,
Patrick Danaher
1 answer
Hi Patrick, I think you need to get in touch with GAF's Customer Service (http://www.gafcontrol.com.au), either online or by phone (1300 659 489).
ronMaineasked
where in Adelaide can I go see these heaters and their price?
Anzilasked
I have 11 leaf heller and my room is small but I am continuously working 6 hours no response. One thing this leaf is warming but not spreading here out side temperature is 13 degrees. Any ideas?
2 answers
Hi Anzil
It's the same problem I had ... although the unit heated .. the heat could not be felt in the room... I basically threw the unit during the kerb side ... I guess u could try to get it replaced through your warranty ... I tried but they refused to replace or refund since the unit was heating ... sorry mate couldn't be of more help ...
Very bad product .. made in china is better than heller
Adam Tremenheereasked
for an heller oil heater i want to know what type of oil yuo are meant to use as my mother in-law i think has put the wrong type into hers?
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