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Reviews

4.0

117 reviews
5
(64)
4
(28)
3
(6)
2
(4)
1
(15)
  • Value for Money
    4.4 (37)
  • Plan Type
    • Pre-Paid Sim Only (33)
    • Post-Paid Sim Only (2)
  • Customer Service
    4.7 (40)
  • Local Reception
    4.3 (30)
  • Transparency
    4.5 (37)
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N Dm

N DmPerth, WA

Thank you easy and fast! thank you

published

Coverage looks ok only pity that 3G gone soon, but I hope all will be ok ! 5G maybe faster but not good for health! So it is may rise problem



Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
See all answers
2 comments
Hello Mobile
Customer C.Hello Mobile
N Dm
N Dm

Thank you for your service!

Qing

QingMetropolitan Adelaide, SA

excellent customers service.

published

Internation call prices are reasonable. The connecting signal to the other Asian countries was clear and did not drop out. Customers service is always friendly and solves the problems promptly.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per Month$4.00
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Hi Qing. Thank you for your review. We're very happy to know that you are satisfied with the services we are offering. We wish you more years with Hello Mobile. You have a good day!

The reviewer stated that an incentive was offered for this review



connections

published

I do have problems from time to time with phone connection to Thailand which I am charged for and not connected,but when I call Customer Service the service is very good professional and friendly

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per Month$20.00
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Great to hear that! We're glad to know that your concern were resolved promptly by our staff. As your trusted mobile service provider, we do our best to make sure we provide the highest quality service you deserve. Have a good day!

The reviewer stated that an incentive was offered for this review

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Graeme

GraemeBrisbane

  • 4 reviews

Helpful support assistance for small users

published

Support service is helpful and provided practical advice which we appreciated. Overall the coverage which we avail of is good. Price is competitive. I don't use data download but the phone and text facilities meet our requirement.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Hello Cag. This review has warmed our hearts. Our team works our best in ensuring that we help customers efficiently. Thank you and have a wonderful day!

Elise

EliseSydney, NSW

Great customer service and great prices

published

The service coverage from Hello Mobile is on par with other providers like Vodaphone. Where Hello Mobile is really above the rest is the customer service - your call is answered promptly, they don't leave you on hold and they are a pleasure to work with! Also, Hello Mobile's prices are excellent - especially if you are calling overseas a lot - I have not found a better deal to call America.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$39.00
Included Data per Month0.5 GB
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Thanks for sharing your thoughts Elise! Awesome to see such a positive review! If you have further concerns, feel free to contact us again and we'll be glad to assist you. You have a good day!

The reviewer stated that an incentive was offered for this review

Ruth Elkner

Ruth ElknerNortheast, VIC

  • 3 reviews

hello suits me

published

service is reliable and quite satisfied with customer service, no problem is too great for hello staff. I would recommend hello to anyone needing a reliable, cost efficient phone plan.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month0 GB
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Hi Artika! That's wonderful! Thank you for sharing your experience. We're very happy that your concern has been resolved efficiently. We wish you more years with Hello Mobile!

The reviewer stated that an incentive was offered for this review

Jan

JanCanberra Central 2601, ACT

This is excellent, I am very happy to have it.

published

Hi Maria, Thank you for your quick response.
I've been using Hello Mobile for more than 10 years now and I am very happy to have it; it has been working smoothly and if I have some problem the staff is always very helpful.

December 12 2022 Update: Quick and good service

Hi Maria, You done excellent job and all my issues are solved. Thank you very much! I have use Hello sim card for more than 10 years now, it's really a good one.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$5.00
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

The reviewer stated that an incentive was offered for this review

Peter

PeterSydney, NSW

Hello Mobile Service

published

We purchased a Hello Mobile Sim many years ago to enable us to have reasonably priced calls without a lock in contract. We have always experienced excellent service from the service personnel. The network coverage is ok for our purpose and we have not experienced any major dropouts. At this stage we don't use any data facility so are unable to comment on data transmission speed.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Hi Peter. That's wonderful to hear. We're happy to know that the service is working fine and you have not experienced major issues with the sim card. If you have other concerns, feel free to call us at 1300 126 999. Thank you and have a good day!

The reviewer stated that an incentive was offered for this review

Fast & efficient customer service

published

When I call customer service the wait time to speak to someone is usually short.
They have always treated me in a friendly & professional manner.
In most cases they were able to solve my problems or answer my queries quickly.

1 comment
Hello Mobile
Customer C.Hello Mobile

Hi Kim. Thank you for your positive feedback. We are glad to know that we've attended your queries promptly. We take pride in providing excellent customer service. We wish you more years with Hello Mobile. Have a great day!

The reviewer stated that an incentive was offered for this review

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mary

maryGreater Melbourne (Outer), VIC

Great customer service

published

I am very happy and glad with all the assistance I received and the action taken by the staff I spoke to. The staff really know their product and the services. They are very polite and helpful.The action taken and the prompt was within a good time frame. I find Hello mobile to be a reasonable phone provider and the coverage is also at a good standard. The recharge rate is also good.
thanks all the staff, keep up the good work.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.00
See all answers
2 comments
Hello Mobile
Customer C.Hello Mobile

Hello Mary. Thank you for sharing your experience with us. We really make sure our staff can provide all the assistance our customer will be needing. Rest assured will continue to provide the utmost service and less hassle. Have a great day!

mary
mary

thanks

The reviewer stated that an incentive was offered for this review

Kristine J.

Kristine J.Hunter Region, NSW

Excellent customer service.

published

Could not be happier with all the assistance I received, all the staff I spoke to were lovely. The coverage has been excellent and I’m more than satisfied with my decision to change to this mobile phone provider.

Customer Service
Transparency
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$19.00
Included Data per Month2 GB
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Hi Kristine, Thank you for giving us your feedback. We are overjoyed that you were satisfied with your recent experience with us. We'll continue to provide you superb service and wishing more years with you. Have a great day!

RSS

RSSSmithfield

  • 7 reviews
  • 1 like

Raiza Customer Service was super helpful

published

I was overseas attending a funeral service and my mobile credits were going to expire. Hello did send me an email advising of impending account closure. I sent reply email satting I would return to Sydney on a particular date.
I couldn't top up my account in Sydney and used live chat with Raiza. She explained the problem and phoned me within 15 secs to obtain my card details as it's unsecured to give over live chat.
Raiza sorted out the problem to my satisfaction and commend Hello Mobile for their coverage and customer service.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$0.00
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Hello RSS. It's such a heartfelt review, we highly appreciate it. We always strive to provide the needs of our consumer and making it easy is our top priority. Thank you and have a great day!

Great low cost provider!

published

Hello Mobile offers reliable customer service for internet users. Promptness of response is pretty good. I find Hello Mobile to be a great low cost provider specifically to those calling overseas from Australia with great rates and minimal cost to maintain.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Hello there. Thank you for sharing your experience with us. We really make sure our staff can provide all the assistance our customer will be needing. Rest assured will continue to provide the utmost service and less hassle. Have a great day!

The reviewer stated that an incentive was offered for this review

Sylvia

SylviaBrisbane

  • 5 reviews
  • 2 likes

The customer service is great

published

I had a problem with my recharge and the customer service staff answered my questions patiently and helped me solve the problems. Will definitely continue using Hello Mobile and introduce it to others.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Hi Sylvia, Thank you for giving us your feedback. We are overjoyed that you were satisfied with your recent experience with us. We'll continue to provide you superb service and wishing more years with you. Have a great day!

The reviewer stated that an incentive was offered for this review

Paulo

PauloWide Bay-Burnett, QLD

Excellent, timely customer service from Hello Mobile.

published

A mobile network that has a customer service chatbot that actually works. I was quite impressed that I could get support from the customer support representatives through the chat feature on the website. I had previously submitted complaints about the feature being inactive. To find that this was resolved. Thanks Hello Mobile

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$23.00
Included Data per Month0 GB
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Hello Paulo, It's such a heartfelt review, we highly appreciate it. We always strive to provide the needs of our consumer and making it easy is our top priority. Thank you and have a great day!

The reviewer stated that an incentive was offered for this review

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Tony

TonySouth-Eastern Region, NSW

Good value for money.

published

Good value, especially for low use customers like me. $10 usually lasts me for the whole of the life period of the purchase. Network coverage is not too good at my home but is OK when I'm out and about.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$7.00
Included Data per Month0 GB
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Hi Tony, Thank you for giving us your feedback. We are overjoyed that you were satisfied with your recent experience with us. We'll continue to provide you with superb service and wishing more years with you. Have a great day!

The reviewer stated that an incentive was offered for this review

Ram Vikash

Ram VikashPerth, WA

  • 2 reviews

Good Resolution to Customer Concerns

published

I wanted my account transferred to a different plan using my existing credits. Rose helped me get this done. Your service is always good and reliable. Keep it up. Thanks

1 comment
Hello Mobile
Customer C.Hello Mobile

Hi Ram, Thank you for giving us your feedback. We are overjoyed that you were satisfied with your recent experience with us. We'll continue to provide you superb service and wishing more years with you. Have a great day!

VitoSyd

VitoSydSydney, NSW

Excellent After Care Service

published

I have today communicated with Rose on line as I have a few problems with my phone.
Rose understood my problems and was able to resolve these problems quickly. Her responses were prompt and straight to the point are what I like the most. Your assistance is greatly appreciated Rose.

Customer Service
Transparency
Value for Money
Local Reception
Plan Cost per Month$15.00
Included Data per Month0 GB
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Hello VitoSyd, thank you for sharing your experience with us. We really make sure our staff can provide all the assistance our customer will be needing. Rest assured will continue to provide the utmost service and less hassle. Have a great day!

caroleanne

caroleanneSouth East Queensland, QLD

  • 2 reviews

Wonderful!! didn't know they would be this good

published

From joining day til now, they have been so wonderful and very patient with me. I am not good on the competer so they guided me through all the steps I needed to take. So happy I changed to hello mobile!!!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$19.00
See all answers
1 comment
Hello Mobile
Customer C.Hello Mobile

Hi caroleanne, Thanks for choosing Hello Mobile. We highly appreciate that you were satisfied with our services. We wish more years with you and have a great day!

keith

keithGreater Melbourne (Outer), VIC

Very good and so far no hiccups

published

network coverage is perfect and no dropouts and data speeds are very good and as i have been with hello mobile for so long now i cannot do without it

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$20.00
See all answers
2 comments
Hello Mobile
Customer C.Hello Mobile

Hello Keith, thank you for continuing appreciating our service. We wish more years with you. Have a great day!

keith
keith

So where is my reward i was told i would get a $10 bonus to top up thanks and regards keith.

The reviewer stated that an incentive was offered for this review

Page 2 of 6
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Questions & Answers

Stacy

Stacyasked

Do you have cellar service in Iowa?

2 answers
Hello Mobile
Christopher P.Hello Mobile

Hi Stacy, you've reached the review page for the Australian Hello Mobile brand. We definitely don't have service in Iowa :)

Georges E
Georges E

Hi Stacy, I do not know if Hello Mobile have any services in the USA, Hello is an Australian company as far as I know

Jan

Janasked

When I write a review can I put my pet name?

No answers
Quilter X.

Quilter X.asked

IS THIS HELLO MOBILE SERVICE AVAILABLE IN USA?????????
I just talked to your rep on the phone and she said I could sign up online for your service after I gave her my zip code(Louisiana).......I'm confused about all these Reviews mostly being from Australia and nothing from USA!

No answers

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