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N DmPerth, WA
Thank you easy and fast! thank you
Coverage looks ok only pity that 3G gone soon, but I hope all will be ok ! 5G maybe faster but not good for health! So it is may rise problem
2 comments
Thank you for your service!
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QingMetropolitan Adelaide, SA
excellent customers service.
Internation call prices are reasonable. The connecting signal to the other Asian countries was clear and did not drop out. Customers service is always friendly and solves the problems promptly.
1 comment
Customer C.Hello Mobile
Hi Qing. Thank you for your review. We're very happy to know that you are satisfied with the services we are offering. We wish you more years with Hello Mobile. You have a good day!
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connections
I do have problems from time to time with phone connection to Thailand which I am charged for and not connected,but when I call Customer Service the service is very good professional and friendly
1 comment
Customer C.Hello Mobile
Great to hear that! We're glad to know that your concern were resolved promptly by our staff. As your trusted mobile service provider, we do our best to make sure we provide the highest quality service you deserve. Have a good day!
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GraemeBrisbane
- 4 reviews
Helpful support assistance for small users
Support service is helpful and provided practical advice which we appreciated. Overall the coverage which we avail of is good. Price is competitive. I don't use data download but the phone and text facilities meet our requirement.
1 comment
Customer C.Hello Mobile
Hello Cag. This review has warmed our hearts. Our team works our best in ensuring that we help customers efficiently. Thank you and have a wonderful day!
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EliseSydney, NSW
Great customer service and great prices
The service coverage from Hello Mobile is on par with other providers like Vodaphone. Where Hello Mobile is really above the rest is the customer service - your call is answered promptly, they don't leave you on hold and they are a pleasure to work with! Also, Hello Mobile's prices are excellent - especially if you are calling overseas a lot - I have not found a better deal to call America.
1 comment
Customer C.Hello Mobile
Thanks for sharing your thoughts Elise! Awesome to see such a positive review! If you have further concerns, feel free to contact us again and we'll be glad to assist you. You have a good day!
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Ruth ElknerNortheast, VIC
- 3 reviews
hello suits me
service is reliable and quite satisfied with customer service, no problem is too great for hello staff. I would recommend hello to anyone needing a reliable, cost efficient phone plan.
1 comment
Customer C.Hello Mobile
Hi Artika! That's wonderful! Thank you for sharing your experience. We're very happy that your concern has been resolved efficiently. We wish you more years with Hello Mobile!
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JanCanberra Central 2601, ACT
This is excellent, I am very happy to have it.
Hi Maria, Thank you for your quick response.
I've been using Hello Mobile for more than 10 years now and I am very happy to have it; it has been working smoothly and if I have some problem the staff is always very helpful.
December 12 2022 Update: Quick and good service
Hi Maria, You done excellent job and all my issues are solved. Thank you very much! I have use Hello sim card for more than 10 years now, it's really a good one.
1 comment
Customer C.Hello Mobile
Hello there Jan! That's great to know! We're very glad to hear that one of our staff managed to assist you well with your recent concerns. We take pride in providing great customer service. Please don... Read more
't hesitate to call us again if you have further concerns. You have a great day Jan!Similar opinion? Write a review on ieatwords.com.au!
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PeterSydney, NSW
Hello Mobile Service
We purchased a Hello Mobile Sim many years ago to enable us to have reasonably priced calls without a lock in contract. We have always experienced excellent service from the service personnel. The network coverage is ok for our purpose and we have not experienced any major dropouts. At this stage we don't use any data facility so are unable to comment on data transmission speed.
1 comment
Customer C.Hello Mobile
Hi Peter. That's wonderful to hear. We're happy to know that the service is working fine and you have not experienced major issues with the sim card. If you have other concerns, feel free to call us at 1300 126 999. Thank you and have a good day!
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Fast & efficient customer service
When I call customer service the wait time to speak to someone is usually short.
They have always treated me in a friendly & professional manner.
In most cases they were able to solve my problems or answer my queries quickly.
1 comment
Customer C.Hello Mobile
Hi Kim. Thank you for your positive feedback. We are glad to know that we've attended your queries promptly. We take pride in providing excellent customer service. We wish you more years with Hello Mobile. Have a great day!
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maryGreater Melbourne (Outer), VIC
Great customer service
I am very happy and glad with all the assistance I received and the action taken by the staff I spoke to. The staff really know their product and the services. They are very polite and helpful.The action taken and the prompt was within a good time frame. I find Hello mobile to be a reasonable phone provider and the coverage is also at a good standard. The recharge rate is also good.
thanks all the staff, keep up the good work.
2 comments
Customer C.Hello Mobile
Hello Mary. Thank you for sharing your experience with us. We really make sure our staff can provide all the assistance our customer will be needing. Rest assured will continue to provide the utmost service and less hassle. Have a great day!
thanks
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Kristine J.Hunter Region, NSW
Excellent customer service.
Could not be happier with all the assistance I received, all the staff I spoke to were lovely. The coverage has been excellent and I’m more than satisfied with my decision to change to this mobile phone provider.
1 comment
Customer C.Hello Mobile
Hi Kristine, Thank you for giving us your feedback. We are overjoyed that you were satisfied with your recent experience with us. We'll continue to provide you superb service and wishing more years with you. Have a great day!
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RSSSmithfield
- 7 reviews
- 1 like
Raiza Customer Service was super helpful
I was overseas attending a funeral service and my mobile credits were going to expire. Hello did send me an email advising of impending account closure. I sent reply email satting I would return to Sydney on a particular date.
I couldn't top up my account in Sydney and used live chat with Raiza. She explained the problem and phoned me within 15 secs to obtain my card details as it's unsecured to give over live chat.
Raiza sorted out the problem to my satisfaction and commend Hello Mobile for their coverage and customer service.
1 comment
Customer C.Hello Mobile
Hello RSS. It's such a heartfelt review, we highly appreciate it. We always strive to provide the needs of our consumer and making it easy is our top priority. Thank you and have a great day!
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Great low cost provider!
Hello Mobile offers reliable customer service for internet users. Promptness of response is pretty good. I find Hello Mobile to be a great low cost provider specifically to those calling overseas from Australia with great rates and minimal cost to maintain.
1 comment
Customer C.Hello Mobile
Hello there. Thank you for sharing your experience with us. We really make sure our staff can provide all the assistance our customer will be needing. Rest assured will continue to provide the utmost service and less hassle. Have a great day!
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SylviaBrisbane
- 5 reviews
- 2 likes
The customer service is great
I had a problem with my recharge and the customer service staff answered my questions patiently and helped me solve the problems. Will definitely continue using Hello Mobile and introduce it to others.
1 comment
Customer C.Hello Mobile
Hi Sylvia, Thank you for giving us your feedback. We are overjoyed that you were satisfied with your recent experience with us. We'll continue to provide you superb service and wishing more years with you. Have a great day!
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PauloWide Bay-Burnett, QLD
Excellent, timely customer service from Hello Mobile.
A mobile network that has a customer service chatbot that actually works. I was quite impressed that I could get support from the customer support representatives through the chat feature on the website. I had previously submitted complaints about the feature being inactive. To find that this was resolved. Thanks Hello Mobile
1 comment
Customer C.Hello Mobile
Hello Paulo, It's such a heartfelt review, we highly appreciate it. We always strive to provide the needs of our consumer and making it easy is our top priority. Thank you and have a great day!
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TonySouth-Eastern Region, NSW
Good value for money.
Good value, especially for low use customers like me. $10 usually lasts me for the whole of the life period of the purchase. Network coverage is not too good at my home but is OK when I'm out and about.
1 comment
Customer C.Hello Mobile
Hi Tony, Thank you for giving us your feedback. We are overjoyed that you were satisfied with your recent experience with us. We'll continue to provide you with superb service and wishing more years with you. Have a great day!
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Ram VikashPerth, WA
- 2 reviews
Good Resolution to Customer Concerns
I wanted my account transferred to a different plan using my existing credits. Rose helped me get this done. Your service is always good and reliable. Keep it up. Thanks
1 comment
Customer C.Hello Mobile
Hi Ram, Thank you for giving us your feedback. We are overjoyed that you were satisfied with your recent experience with us. We'll continue to provide you superb service and wishing more years with you. Have a great day!
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VitoSydSydney, NSW
Excellent After Care Service
I have today communicated with Rose on line as I have a few problems with my phone.
Rose understood my problems and was able to resolve these problems quickly. Her responses were prompt and straight to the point are what I like the most. Your assistance is greatly appreciated Rose.
1 comment
Customer C.Hello Mobile
Hello VitoSyd, thank you for sharing your experience with us. We really make sure our staff can provide all the assistance our customer will be needing. Rest assured will continue to provide the utmost service and less hassle. Have a great day!
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caroleanneSouth East Queensland, QLD
- 2 reviews
Wonderful!! didn't know they would be this good
From joining day til now, they have been so wonderful and very patient with me. I am not good on the competer so they guided me through all the steps I needed to take. So happy I changed to hello mobile!!!
1 comment
Customer C.Hello Mobile
Hi caroleanne, Thanks for choosing Hello Mobile. We highly appreciate that you were satisfied with our services. We wish more years with you and have a great day!
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keithGreater Melbourne (Outer), VIC
Very good and so far no hiccups
network coverage is perfect and no dropouts and data speeds are very good and as i have been with hello mobile for so long now i cannot do without it
2 comments
Customer C.Hello Mobile
Hello Keith, thank you for continuing appreciating our service. We wish more years with you. Have a great day!
So where is my reward i was told i would get a $10 bonus to top up thanks and regards keith.
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Questions & Answers
Stacyasked
Do you have cellar service in Iowa?
2 answers
Christopher P.Hello Mobile
Hi Stacy, you've reached the review page for the Australian Hello Mobile brand. We definitely don't have service in Iowa :)
Hi Stacy, I do not know if Hello Mobile have any services in the USA, Hello is an Australian company as far as I know
Janasked
When I write a review can I put my pet name?
No answers
Quilter X.asked
IS THIS HELLO MOBILE SERVICE AVAILABLE IN USA?????????
I just talked to your rep on the phone and she said I could sign up online for your service after I gave her my zip code(Louisiana).......I'm confused about all these Reviews mostly being from Australia and nothing from USA!
No answers
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Customer C.Hello Mobile
Hi N DM. Thank you for your feedback. We understand that there may be pros and cons on each network strength. However, here in Hello Mobile, we aim to provide the a competitive plans that caters your ... Read more
mobile service needs. We hope you more years with Hello Mobile.