We’ve enjoyed the delicious meals, flexible ordering plan, and not having to decide what to eat each week. The recipes are easy to follow and quite generous in serving sizes.

The ingredients are fresh and tasty. Most meals are as depicted in the photographs. They do take a bit longer to prepare than stated but when they are done they are really good. I would really like a few more vegetables.

I received a text saying my delivery will be tomorrow.
I rang hello fresh and was on the phone to a guy for nearly 30 minutes to actually be told I did the wrong thing.
I placed an order received a confirmation email and then changed my mind straight away so I cancelled it. I received a confirmation email stating that I had cancelled my order.
I checked my account they have taken the 110 dollars out and told me I have cancelled my subscription and not my order even though the email I received stated my order was cancelled.
They offered me 50% back of my 110 which I declined when I had done the right thing, received emails from hello fresh stating I had done the right thing.

I have been a loyal customer for a long time now, and when we first signed up the quality of the food was amazing and I really felt they lived up to their name Hello Fresh. But over time I can see that the loyal customers receive the older produce and the quality standards dropped dramatically. They must give the fresh produce to new customers to keep them re-ordering. Now they saw that in these times they have to substitute produce but all they have been doing is not putting the produce in and not substituting but still charging me the same amount. So watch up if you are a loyal customer as this does not really mean much

We have liked and used HelloFresh for a long time. However....in the current environment they have not rewarded customer loyalty, choosing to aggressively pursue new customers, as a consequence some of us now have wider delivery windows and as advised today, ingredient substitution. If they were looking after vulnerable populations, we would understand. If the substitution was for logical reasons (supply issues) we of course would completely understand. But I am sure they have decided expansion is the best policy - is about the dollars and of course they now can't delivery for all customers on the books... I suspect at the end of this period, they will loose some loyal customers.

How do you cancel the deliveries.
I've followed the instructions online but it just keeps on coming.
There should be a contact phone number that you can speak to a representative from the company.

Perfect for my Work,Life,Balance.
My daughter is cooking with the step to step guide it’s so easy to follow.
Fresh and delicious choices.
I’m hooked after the first meal.
Thank you.
We absolutely love it.

I absolutely love HelloFresh! It is so convenient,fresh ingredients, simple quick recipes to follow, delicious food to eat! Can’t complain its the best. I have never cooked a HelloFresh meal which I didn’t enjoy, its always 10 out of 10

I have been using HelloFresh for about 2 months and only planned on using during the promo period. However I can't believe how much I am enjoying it. I must be one of the world's worst cooks but it is amazing the quality, tasty meals I can turn out with HelloFresh meals - you make it so simple for anyone to turn out fresh and tasty meals. Delivery to my door was always a big plus for me but especially now with isolation in place. Only negative is the excess packaging.

I am loving Hello Fresh for my two adult kids and myself. We order three dinners a week for 4 people and there are always left overs for lunches.
It is saving me heaps of money cause I am not down at the supermarket as often buying things I dont need.
Not having to meal plan is such a great relief. Simply open my fridge and grab a bag of fresh food out and start cooking.

Our family has been using Hello Fresh for two months now. We really enjoy the recipes, the food and delivery service to our door. Unfortunately there is a lot of soft plastic packaging used to individually wrap herbs. I am disappointed that at freezer gel packs can not be returned to Hello Fresh or effectively recycled. I think the company should explore reducing the amount of soft plastic packaging used. It would be great if they implemented a return system for the gel freezer packs so that they can be cleaned and reused.... Once you have 2-3 Gel packs in your freezer, that all that one household needs to keep. It feels so wasteful to be throwing the gel freezer packs away.

Hello Fresh has been very useful for nights when we are super busy. The food is good quality but sometimes lacks variety. The one down side is the packagin - I feel like it isn;t very sustainable and could have less plastics!

It is fantastic, lots of variety and fresh as well. I love not having to think about what to cook each night. Portion sizes are good as well. Makes things easier.

We have enjoyed the variety and freshness of the food and the recipes provided by HelloFresh. In six weeks, we have eaten 3 different meals each week, and have enjoyed all of them.

Our family loves the convenience of Hello Fresh, the menus are wonderful and the food delicious.
We love cooking the meals.
Ordering is easy, and the meal sizes are very satisfying.
Highly recommend.

Very happy with the variety and quality of the recipe - so simple to follow. Deliveries are always as scheduled and communication from the team is timely and clear. Really love to be able to pause the service when I go away, it’s so flexible.

Love love love knowing exactly what we’re having for dinner, no need to go shopping, just open the bag, recipe card on hand no waste and always delicious. It’s so easy.