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Reviews

3.6

4,493 reviews
5
(1,932)
4
(1,079)
3
(285)
2
(254)
1
(943)
  • Value for Money
    3.4 (1,078)
  • Timely DeliveryYes (82%) · No (18%)
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Jacqui M

Jacqui MNorth Queensland, QLD

  • 2 reviews

Superb! Really enjoy the ease and taste of all the meals

published

I have found not having to think of my meals on a daily basis is a definite highlight. The meals are very easy to make and of restaurant quality, 99% of the meals we love. I will continue as I have cut down on my trips to the supermarket which saves me money too.



1 comment
HelloFresh
Kathryn L.HelloFresh

Delicious!

published

The only reason that I gave it 4 stars, is because sometimes I'm unable to afford it full price. But the recipes have always been amazing and the portion sizes are very generous!



2 comments
HelloFresh
Kathryn L.HelloFresh
Kahli
Kahli

Thanks Kathryn! Unfortunately all of my friends and family have used Hellofresh before, so I don't know anyone else I give the code to. But it's ok! Thanks again!

EMMY

EMMYSouth East Queensland, QLD

Tasty, fun & efficient!

published

Some of my favourite recipes have come from hello fresh especially being vegetarian I am always on the lookout! The convenience is great not having to plan what to eat.

1 comment
HelloFresh
Kathryn L.HelloFresh
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Jenny W.

Jenny W.Western District, VIC

Great meals, great service - perfect for our family of 4

published

Every meal has been great so far. No issues with produce, great communication when delivered & good updates re Covid 19. We do add extra veggies some nights for the kids.

1 comment
HelloFresh
Kathryn L.HelloFresh
Liz

LizCentral Highlands and Goldfields, VIC

  • Verified customer

Love my new teenage chefs!

published

HelloFresh meals have broken the drudgery of weekday meals for us. My teenagers pick a meal and have everything they need delivered for them to cook a delicious and healthy meal for the family. They’re learning to be confident cooks, and I get a break from cooking dinner. Win win :)

1 comment
HelloFresh
Kathryn L.HelloFresh
Rach

Rach

  • 2 reviews

Be careful

published

I received an invoice from hellofresh for 4 deliveries that were recently made to an old address (haven’t lived there for over 12 months) and I did not make the orders yet hellofresh are trying to make me pay for them. Despite telling them I didn’t make the orders and I don’t live at that address they are still trying to make me pay.

3 comments
HelloFresh
Kathryn L.HelloFresh
Rach
Rach
HelloFresh
Kathryn L.HelloFresh
Saman

Saman

  • 2 reviews

The most stupid delivery and worst service

published

Never buy again
The delivery guy just left the package in front of the building/complex of 100 units without giving us a call or ringing the unit. They did it twice in a raw
First time they told me you have mentioned in your delivery method " in front of the unit"!!!
Delivery guy must be stupid to consider "in front of unit" means " in front of building" of 100 units.
I asked them to give me a call before leaving the package in front of the building for the next week
This week, they did the same stupid delivery. I called the customer service and they put ma on hold for 25 minutes to figure it out why this happened again. After 25 minutes they just hung the phone without any response

The worst experience ever had

3 comments
HelloFresh
Kathryn L.HelloFresh
Saman
Saman
HelloFresh
Kathryn L.HelloFresh
Faith

FaithNortheast, VIC

  • 2 reviews
  • Verified customer

Nothing left to do but cook and enjoy.

published

My Hello Fresh is delivered weekly. I have enjoyed every single recipe. I spend no more than 40m in the kitchen for restaurant grade meal results. The portions are perfect. Follow the recipe and everything is dished at once. I feel like l really achieve something when my dish matches the picture on the recipe. I have had a couple of not so fresh veges but very seldom and Hello Fresh always takes feedback on board!

1 comment
HelloFresh
Kathryn L.HelloFresh

Not recommended

published

Very disappointed and not recommended. After the free box, the account was canceled but they still charged us for a second box which is the way that they recover the money. Nothing is free!!

1 comment
HelloFresh
Kathryn L.HelloFresh
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Amazing Tasting Food!

published

Most Recipes have great flavour and serving sizes is spot on! Their recipes are easy to follow and the pricing is reasonable for what you receive. Would recommend everyone to give it a go.

1 comment
HelloFresh
Kathryn L.HelloFresh
  • Verified customer

Delicious and enjoyable to cook.

published

HelloFresh have helped me get back into cooking without it feeling like a chore. I’ve learnt some great new ways to make meals extra tasty and their produce is super fresh. I’m addicted now, it’s worth every cent.

1 comment
HelloFresh
Kathryn L.HelloFresh

A bit hit and miss

published

I believe this service comes with a premium price tag so when there is frequent rotten or slimy produce it is extremely disappointing. I am loving cooking with ingredients that I hadn't previously and trying new things. We occasionally have leftovers after feeding 1adult and 4 children. I avoid the meals that use sausages as I don't believe that is value for money. Most meals my children love (aged 10 and under). We cook as a family with the easy to follow recipe cards. I am beginning to find the recipe flavors becoming a little repetitive. Hopefully there will be more diversity and consistency of fresh produce moving forward.

  • +1
1 comment
HelloFresh
Kathryn L.HelloFresh
Danielle

DanielleSydney, NSW

I would not recommend

published
1 comment
HelloFresh
Kathryn L.HelloFresh
Nicole

NicoleDarling Downs, QLD

Disappointed!!!

published
1 comment
HelloFresh
Kathryn L.HelloFresh
Zoey

ZoeyNorth Queensland, QLD

Absolutely perfect

published

I am obsessed with the different variety of meals, I love how easy it is to know make a decision on what’s for dinner and the step by step means my kids get in the kitchen and cook instead of just myself or their dad.

1 comment
HelloFresh
Kathryn L.HelloFresh
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Gazza

Gazza

  • 2 reviews

It’s an easy option for my lifestyle

published

I like that everything is there to use, no waste. The meals are very tasty and the menu is so easy to use. A dish washer helps as you tend to use a lot of dishes in the beginning however after a while you prepare, wash and cook in a timely manner. I love it.

1 comment
HelloFresh
Kathryn L.HelloFresh

Good value, delicious meals

published

Really like hello fresh and think the meals are tasty, the quality of ingredients is high and never really had issues with delivery. Better than other food delivery services in my opinion! Really happy made the switch over.

1 comment
HelloFresh
Kathryn L.HelloFresh
Rosh

RoshSydney, NSW

Perfect, simple and tasty

published

Not only is hello fresh super tasty but it’s also extremely simple. All the recipes are super easy to follow and the amount of food u get will always fill you. I always have left overs.
Couldn’t live without it!

1 comment
HelloFresh
Kathryn L.HelloFresh
Louise

LouisePerth, WA

HIGH QUALITY PRODUCTS

published

We are absolutely delighted with the quality of the food we have received. The freshness, variety and different recipes are amazing. We are two adults and find that each time, we have a full serve left, or half each for a light meal. Easy to prepare and extremely tasty.

1 comment
HelloFresh
Kathryn L.HelloFresh
Judy

Judy

  • 2 reviews

Amazing food

published

Great variety and an excellent product. A lot of the food I would say restaurant quality. Very happy with the product and feel it is quite good value for money.

1 comment
HelloFresh
Kathryn L.HelloFresh
Page 4 of 225
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Questions & Answers

Gwen J.

Gwen J.asked

How long will the lobster ravioli last in the fridge? And can you freeze it?

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi Gwen,

Thanks for getting in touch!

You've reached HelloFresh Australia - as delicious as it sounds, we haven't had lobster ravioli on our menu, so we're wondering if you've got in touch from outside Australia?

Please let us know if you need a hand reaching the Customer Care Team wherever you are!

- Kathryn

Sue

Sueasked

Hi, thinking of getting this for a family member. She can’t eat onion or garlic- can I see what ingredients are in each meal- so we can order with this in mind.
Thanks

1 answer
HelloFresh
Kathryn L.HelloFresh

Hi Sue,

Thanks for getting in touch!

Before selecting each meal, you can view the ingredients list by clicking on the recipe. The full breakdown for any sauces, spice blends or pastes can always be find ahead of time by checking hellofresh.com.au/foodinfo. All of our ingredients are generally packaged separately, and could easily be substituted for alternative ingredient(s) you have at home if they're not suitable.

However, if the allergen is extremely severe, we wouldn't recommend using HelloFresh as we cannot guarantee our suppliers are producing in allergen free facilities. We do our very best to accommodate our customers’ needs with the highest quality ingredients possible, however, we are still navigating the ins and outs of allergy/dietary specific boxes.

Check out what's on the menu to see if HelloFresh will work for your family member: hellofresh.com.au/menus.

If you have any further questions, please reach out to our Customer Care Team who are available 24/7 and will be more than happy to help! You can reach us via:
- Phone: (02) 8188 8722
- Email: [email protected]
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

Hope this helps!

- Kathryn

Paige C.

Paige C.asked

Hi, i really want to make Creamy chicken and vegetable Pie again but i need help. How many mls is in the tub of cooking cream?
Thanks.
Paige

3 answers
HelloFresh
Kathryn L.HelloFresh

Hi Paige,

Thanks for getting in touch!

We are so sorry for our delayed response - our Product Review site is not live monitored.

One packet of light cooking cream is 150ml.

If ever you're in the kitchen and need a speedy reply, our Customer Care Team are available 24/7 and are always happy to help! You can reach them via:
- Phone: (02) 8188 8722
- Email: [email protected]
- Live chat: hellofresh.com.au
- Facebook DM: http://fb.com/msg/hellofreshau

We hope this helps - happy cooking!

- Kathryn

Paige C.
Paige C.

Thank you! I had a feeling it was 150ml and used that and the dish was super yummy! So all good :)

HelloFresh
Kathryn L.HelloFresh

We're so happy to hear it was a success, Paige! :)

You can always rely on our repertoire of recipes when you're lacking inspiration.

Happy cooking!

- Kathryn

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