We booked our holiday on The Ghan through helloworld. Everything was arranged for us, and the accommodation was excellent. All additional tours were organised and trouble free. We will book through helloworld again.

Waited a week and a half for a response to me request for flights and accomodation. Nothing! Went elsewhere. These guys are on commission so don't expect them to be around for too much longer.

Booked a cruise and have received excellent customer service, answering any question promptly via email or in person. Haven't been on the cruise yet but I expect it will be wonderful.

We are going in a royal Caribbean cruse at Christmas and the rooms are not sorted and the boarding pass system did not work very well. One sale rep said one thing the next days something else it sit not an easy Holliday experience

Cant agree more with a previous reviewer. Booking through an agent gives me nothing but issues. I made the mistake of booking flights to London through Hello World Moe. All it did was make my life more difficult. Rude sales people provided terrible customer service if I needed to make any changes and even when I tried to purchase an additional ticket!!! Never again. Just go straight to the airline.

My inexperince daughter booked her first flights at Hello world North Richmond. Gaurada had them for $735 she got charged $ 950 she is only young thought the flights had gone up. I called the manager to complain she stated she had done her booking cheapest flight $850 and $100 booking fee my daughter said she wasn't told about the booking fee being $100 dollars. They took advantage of a young inexperience girl shame on you.

If you are a corrupt politician seeking tenders for your departmental travel, then this is the agency for you. Helloworld are keen to give your family free travel in return for that $1 Billion contract.

Cant use Helloworld giftcard in helloworld website or through phone, what the hell? so you have no other option other than booking in the store. So went to the store they are charging more than other travel agents and $11 on top per head unbelievable.

I chose helloworld to book my first ever overseas holiday. helloworld at Semaphore were very helpful. I dealt with Liz who was patient and understanding and managed to work out an itinerary which allowed us to do all the things we wanted to do on our holiday. A last minute change to our itinerary was met with a positive response and Liz made it happen without fuss. I would definitely recommend helloworld at Semaphore if you are looking to book travel.

Poor service considering Hello world Tuggarah are in a service industry. Attention to detail missing, not transparent with bookings and the client does all the follow up. Poor communicater also. I could not recommend.

Poor service and communication for sure they don’t call you back when you have asked for a quote. Could not give me an itinerary of my trip before booking. Once I walked in to pay the lady was shocked that I even came back and had no idea what to do or prices to pay. Post paying nil further communication despite requesting an itinerary multiple times. Not happy and we haven’t even left yet

Extremely unhappy with Hello World. Over charged and refused credit, told would get a credit on account which has deemed useless as they have lied about travel services they no longer can provide. Still will not provide me with full credit. Abusive staff. Management ignores the issue. Do not use this company!

Holiday was booked through helloworld Elanora by other family members. After being made redundant and not being able to take the flight I had to call them (11/02/19) to see what the options were for either cancellation or rescheduling. They said they will call me back and let me know. No phone call back, and without confirming with me they cancelled my flight tickets (14/02/19). I now have to wait for a refund which I was only told today in could take up to 12 weeks. ....Totally unacceptable.
The travel agent ‘expert’ has made other mistakes with other family members holiday details and and has been passing the blame.

Went to book and was told there was a service fee, which would be $120 more than price quoted by Qantas and all other travel agents. Is it because were up north? Shouldn't be allowed.

" do not use helloworld "Terrible customer service ???!!!
, we booked with them they messed up return flight, they would only replace with a inferior flight because cost was an issue when I complained the supervisor said contact fair trade !

I booked domestic Virgin flights with HelloWorld. To change flights directly would have been $90 change fee plus difference in flight cost. Helloworld charges $102 plus another $10 service charge per ticket (I was told Virgin charge them that amount). There was no benefit in using Helloworld and ended up costing me more. I had to go with helloworld to change the flights as they were originally booked through them. I won't use them again.

Terrible service. Was quoted a price for Japan holiday only to find out later I could book the same holiday myself for around $800 cheaper. The owner of this company is also Andrew Burnes who is a Liberal party heavyweight and I will not give ONE cent of my hard earned money to him or this company. Especially when they seem to have no problem giving free holidays to their mates in politics.