??!

Reviews

3.7

829 reviews
5
(316)
4
(259)
3
(92)
2
(44)
1
(118)
  • Build Stage
    • Post-Construction (464)
    • Mid-Construction (15)
    • Pre-Construction (13)
  • Customer Service
    4.1 (374)
  • Site Admin
    4.1 (333)
  • Timeliness
    3.9 (333)
  • Structural Integrity
    4.3 (302)
  • Plumbing & Waterproofing
    4.1 (301)
  • Electrical & Lighting
    4.1 (310)
  • Flooring
    4.1 (255)
  • Transparency
    4.0 (304)
Previous
Next

Reviewer Photos & Videos

  • More
rachel0406

rachel0406Greater Melbourne (Outer), VIC

  • Verified customer

Dream House Built by HENLEY

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateMarch 2020
See all answers
1 comment
Henley
Customer Care H.Henley

The reviewer stated that an incentive was offered for this review



Lasan

LasanGreater Melbourne (Outer), VIC

  • Verified customer

Excellent Experience !!!

published

We received a very professional service from day one to the settlement from Henley Homes for our Emporio 43. Display homes were well presented & the sales staff was fantastic. From sales to Colours, Tender & Contract everything was well structured to provide a better customer satisfaction. A big thank you is in order for our site supervisor Dean & construction admin Emily who were very proactive & responsive during the construction phase. Being on top of every step, we were able to have a smooth run throughout the process.
Henley standard inclusions are very impressive in comparison to many other builders but we would prefer it if Henley provides more home designs and expand their limited display homes.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers

The reviewer stated that an incentive was offered for this review

Chintan P.

Chintan P.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Perfect home by Henley

published

Everything was professional, in timely manner.
Quality of product and built was the difference compared to others.
It was cost effective as well.
Site supervisor was excellent at dealing queries, customer service was excellent. Moreover, account team was clear at their job as I didn't have any discrepancies regarding my account.



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
Henley
Customer Care H.Henley

Hi Chintan P.
Thank you for your 5 Star Review! We are thrilled to hear that you had such a positive experience during the build.
Congratulations and all the very best.
Regards, Sharna

The reviewer stated that an incentive was offered for this review

Home Builders

Find out how Henley compares to other Home Builders

Know better, choose better.

Compare all
Jag S.

Jag S.Greater Melbourne (Outer), VIC

  • Verified customer

Quality is ok, but attention to details is not there!

published

We had our double story house built in Edgebrook estate in Clyde. Our overall experience was OK with henley but attention to details were not there. Our out door bricks were chipped all around the house. Water is pilling up in the alfresco area. We have to call our site manager few time to get few things sorted out in the house. We have to compromise on our kitchen island as the width was short by 30mm.

Customer Service
Transparency
Build StagePost-Construction
Construction End DateMarch 2022
See all answers
1 comment
Henley
Customer Care H.Henley

Dear Jag S.
I have passed your feedback onto our Customer Care team who will be in contact with you to obtain further details.
Regards, Sharna

The reviewer stated that an incentive was offered for this review

Ravi

RaviGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great Designs

published

Henleys display homes were very impressive and it makes easy for us to choose a plan and their plans were very impressive can’t go wrong.Henley regularly updated us with the latest build status, which was such a peace of mind. They listened and responded to our queries and concerns and fixed them.The entire process was very smooth and satisfying. Our home is exactly what we had hoped for when starting building with Henley!

Build StagePost-Construction
1 comment
Henley
Customer Care H.Henley

Dear Ravi,
Thank you for your 5 Star Review! It’s great to hear you had such a positive build experience with us.
All the best in your new home.
Regards, Sharna

The reviewer stated that an incentive was offered for this review

Parul S

Parul SGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Thank you Henley!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
Henley
Customer Care H.Henley

The reviewer stated that an incentive was offered for this review

Nav

NavGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Love my family home made by Henley

published

Workmanship was very good, love paint work, rendering etc even administration staff is very helpful. All team involved in building process was very helpful and every time got prompt reply from them.
Price was very competitive considering range of inclusions we got.
Our supervisor and construction manager were very nice to help us through settlement.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
Henley
Customer Care H.Henley

The reviewer stated that an incentive was offered for this review

Jenish

JenishGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Journey to Dream Home With Henley

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
See all answers
1 comment
Henley
Customer Care H.Henley

The reviewer stated that an incentive was offered for this review

  • Verified customer

Henley quality, timing and delivery was perfect!

published

My build was managed very well, just in time delivery while maintaining the quality I believe. I just received the build so my pre-building experience is good so far and Henley managed all the expectation respectively. Final cost was as good as the contract signed. Finally, a great experience and a great company to deal with!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
Henley
Customer Care H.Henley

The reviewer stated that an incentive was offered for this review

Home Builders

Find out how Henley compares to other Home Builders

Know better, choose better.

Compare all
Emma

EmmaGreater Melbourne (Outer), VIC

  • Verified customer

Lovely home

published

Overall we were very satisfied with our Henley building experience. Communication was very good. We felt that we were listened to when we identified an issue. One area for improvement is providing an instruction manual for use of the alarm system. The final costs compared well to our estimated cost.

Customer Service
Transparency
Build StagePost-Construction
1 comment
Henley
Customer Care H.Henley

The reviewer stated that an incentive was offered for this review

Raveen D.

Raveen D.Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Our dream house thanks to Henley

published

It's been a great journey overall with Henley with our newly built Carmelle 28. There were some issues picked up from our independent building inspector at the start of the build which were rectified by Henley efficiently. Our site supervisor was amazing and very helpful all through the build including since house was handed over. Estimated costs were as anticipated. We are very happy with our building journey and now we are finally in the dream home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
Henley
Customer Care H.Henley

The reviewer stated that an incentive was offered for this review

Ash

AshGreater Melbourne (Inner), VIC

  • Verified customer

Can't wait to move in !!

published

Very happy with our home, everyone at Henley from the sales girl to the site supurviser where very helpfull and answered all questions. Any issues we had got fixed.
The sales girls kept us up-to-date with new promotions that came out and always offered to change us over which helped with bringing the overall cost down.
Very happy New home owners

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
Henley
Customer Care H.Henley

Dear Ash,
Thanks for taking the time to leave us your review.
Congratulations on your new home, wishing you many happy memories!
Kind regards, Sharna

The reviewer stated that an incentive was offered for this review

Chris

ChrisGreater Melbourne (Outer), VIC

  • Verified customer

Great Experience with Henley

published

We have been very happy with our build from start to finish. The sales person was great at responding to our questions and suggested ideas, through to the showroom; where we visited many times. Our client manager was responsive and followed up with queries we had along the way. And then finally with the build. Our site manager was outstanding and easy to deal with and responded promptly to our needs. The quality of workmanship was excellent and even at our final inspection there were minor issues to be addressed they were addressed quickly. Our final cost was less than than the planned costings. We've had a great experience along the way and would recommend Henley to my family and friends.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateMarch 2020
See all answers
1 comment
Henley
Customer Care H.Henley

The reviewer stated that an incentive was offered for this review

Manish P.

Manish P.Greater Melbourne (Outer), VIC

  • Verified customer

Really Nice Home Build by Henley

published

We had really nice experience building or new home with Henley. Service is really good. they provide update time to time. Explain process and stages clearly. They respond to email very quickly. We are happy with site supervisor as well, he was flexible with site visit, arranged everything very nice, always provide update, thing we raise to him, he organise to fix. Henley service overall really good. Very satisfied.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
See all answers
1 comment
Henley
Customer Care H.Henley

Dear Manish P,
Congratulations on your new home!
Thank you for taking the time to let us know your feedback, we will pass it on to our team.
All the best, Sharna

The reviewer stated that an incentive was offered for this review

  • Verified customer

Good job

published

Good job. Thanks to the whole team for the support and response towards our mails. We are really happy and had a good experience with Henley. Well managed and very well organised. Minor issues but very nicely handled and managed by the supervisor. Thanks to the supervisor for organising and managing things before time.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
See all answers
1 comment
Henley
Customer Care H.Henley

Dear Sweet home,
We’re thrilled to hear you are happy with your new home. We’ll be sure to pass your feedback on to our Construction team.
Wishing you many happy memories in your home.
Sharna

The reviewer stated that an incentive was offered for this review

Home Builders

Find out how Henley compares to other Home Builders

Know better, choose better.

Compare all
Reet K Kaur

Reet K Kaur

  • 8 reviews
  • Verified customer

Emperor 48: New home build

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
Henley
Customer Care H.Henley

The reviewer stated that an incentive was offered for this review

Taran

TaranGreater Melbourne (Outer), VIC

  • Verified customer

Best Builder, Excellent service, Happy first Home Owners

published

We had a great experience building with Henley . My site supervisor was Scott was incredible throughout the entire building process . He is very honest and professional in his work ethics . Admins (Emily) are very helpful . Though the process is lengthy but the outcome is Beauty . I will definitely recommend Henley to friends who are considering building in future . This is our first home and we are very much happy with Henley .
Thanks & Regards

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2022
See all answers
1 comment
Henley
Customer Care H.Henley

Dear Taran,
Congratulations on your first home and thank you for your fabulous review!
We hope you enjoy your beautiful new home.
Wishing you all the best, Sharna

The reviewer stated that an incentive was offered for this review

Kurt

KurtGreater Melbourne (Outer), VIC

  • Verified customer

Start to finish can not fault

published

We have had a great experience building with Henley. This is our first home and being from a trade background I knew I was going to be fussy. But I can honestly not fault any of the team from pre construction and contract to supervisor or admin team. Any issue we may had which mind you was very minor was rectified without any fuss or issues. I will definitely recommend Henley to friends and family for years to come. The quality of the build is great, the value for money is incredible and the inclusions you receive are amazing! Thank you Henley team for all you have done for us. We love our new home!!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
Henley
Customer Care H.Henley

The reviewer stated that an incentive was offered for this review

Sujoy N.

Sujoy N.Greater Melbourne (Outer), VIC

  • Verified customer

Wonderful service and professionalism!

published

Henley regularly updated us with the latest build status, which was such a peace of mind. They were always very prompt in responding to our emails and phone calls. They listened and responded to our queries and concerns with a happy face. The entire process was very smooth and satisfying. Our first home is exactly what we had hoped for when starting building with Henley!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
1 comment
Henley
Customer Care H.Henley

Dear Sujoy N,
Thank you for your 5 Star review. We love hearing feedback from happy customers!
Congratulations and we wish you many happy years in your new home.
Best wishes, Sharna

The reviewer stated that an incentive was offered for this review

  • Verified customer

Happy 1st Home Owners

published

My site supervisor Ryan, was incredible throughout the entire build (and deserves recognition). He was transparent, honest and would always follow up with any questions or concerns. Build quality was excellent, but, some of the finishes (painting in particular) was ordinary. Additionally, our Construction Admin(s) (had 4 different ones) did a great job. However, at times, I was provided conflicting information surrounding the build process/build queries.

Overall very happy with the entire process from colour selection, right through to the final handover. Have already recommended Henley to family and friends who are considering building in the future.

Build StagePost-Construction
1 comment
Henley
Customer Care H.Henley

Hi Jacob,
Thank you for your wonderful review and for recommending us! I will pass on your feedback regarding your Supervisor, he will be wrapped to hear it!
Congratulations and wishing you many happy memories.
Sharna

The reviewer stated that an incentive was offered for this review

Page 1 of 42

Questions & Answers

deep m.

deep m.asked

I would like to know that does henley extend the house size in length

1 answer
Henley
Customer Care H.Henley

Hi deep m.,
Thanks for your message. What area are you looking to build in? I can have one of our local New Home Consultants get in contact with you to go through any house dimensions and possible options you need to know.
Please let me know the best way for us to contact you.
Kind regards
Sharna

Athan

Athanasked

Hi
We finished the fixing stage and have issues on kicthen formwrap drawers, i sent an email to [email protected] but no respond at all, is there another email we can contact about this issue? Thanks

1 answer
Henley
Customer Care H.Henley

Hi Jonathan,

Thank you for making contact with us about your Kitchen.

I have passed your email on to your construction team and I believe they will be in contact with you today.

Kind regards,
Sharna

lalala

lalalaasked

Would you please advice the timeframe for the construction of a single and double storey dwelling?
Thanks

2 answers
john
john

Expect 8 to 10 months approx. for a 30 square home depending on the time of the year.

john
john

The minimum expected build time by law is stated in days on a building contract. Henley is not a bad builder its just as in my case when you warranty is done you are spat out like a chewed gum. Ideally going for a builder that builds homes like JG King with a steel frame instead of timber is the best option in my opinion. Your sure your new homes will have straight walls and ceilings.

Get an answer from our members and Henley representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.