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rachel0406Greater Melbourne (Outer), VIC
- Verified customer
Dream House Built by HENLEY
We get our keys in just 5 months since the start of the build despite the Christmas break and some pause due to materials shortage. We bought the land in an old suburb so there's a lot of things to be done, have to cut and fill as we have a slope, retaining walls on the 2 sides (about 15mX30m), additional piers as we want to maximize the house on the easement side due to this site works we find our site cost reasonable. We love all our inclusions and didn,t go wrong when we increase the height of the ceiling. They did an awesome job! from the o...Read more
ffice pesonel who will answer us as soon as possible with our queries up to our site supervisor who give us an update on every stage and even do an extra mile to adjust settlement date. Thank you HENLEY!1 comment
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LasanGreater Melbourne (Outer), VIC
- Verified customer
Excellent Experience !!!
We received a very professional service from day one to the settlement from Henley Homes for our Emporio 43. Display homes were well presented & the sales staff was fantastic. From sales to Colours, Tender & Contract everything was well structured to provide a better customer satisfaction. A big thank you is in order for our site supervisor Dean & construction admin Emily who were very proactive & responsive during the construction phase. Being on top of every step, we were able to have a smooth run throughout the process.
Henley standard inclusions are very impressive in comparison to many other builders but we would prefer it if Henley provides more home designs and expand their limited display homes.
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Chintan P.Greater Melbourne (Metropolitan), VIC
- Verified customer
Perfect home by Henley
Everything was professional, in timely manner.
Quality of product and built was the difference compared to others.
It was cost effective as well.
Site supervisor was excellent at dealing queries, customer service was excellent. Moreover, account team was clear at their job as I didn't have any discrepancies regarding my account.
1 comment
Customer Care H.Henley
Hi Chintan P.
Thank you for your 5 Star Review! We are thrilled to hear that you had such a positive experience during the build.
Congratulations and all the very best.
Regards, Sharna
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Jag S.Greater Melbourne (Outer), VIC
- Verified customer
Quality is ok, but attention to details is not there!
We had our double story house built in Edgebrook estate in Clyde. Our overall experience was OK with henley but attention to details were not there. Our out door bricks were chipped all around the house. Water is pilling up in the alfresco area. We have to call our site manager few time to get few things sorted out in the house. We have to compromise on our kitchen island as the width was short by 30mm.
1 comment
Customer Care H.Henley
Dear Jag S.
I have passed your feedback onto our Customer Care team who will be in contact with you to obtain further details.
Regards, Sharna
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RaviGreater Melbourne (Metropolitan), VIC
- Verified customer
Great Designs
Henleys display homes were very impressive and it makes easy for us to choose a plan and their plans were very impressive can’t go wrong.Henley regularly updated us with the latest build status, which was such a peace of mind. They listened and responded to our queries and concerns and fixed them.The entire process was very smooth and satisfying. Our home is exactly what we had hoped for when starting building with Henley!
1 comment
Customer Care H.Henley
Dear Ravi,
Thank you for your 5 Star Review! It’s great to hear you had such a positive build experience with us.
All the best in your new home.
Regards, Sharna
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Parul SGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Thank you Henley!
Henley made our Dream come true! As a first home owners, we were quite cautious when it came to choosing the builder. we wanted nothing but the best for our forever dream home and Henley delivered. Overall, we are happy with our build. All our administrators were quiet supportive, prompt and cleared all our doubts without any fuss. Our build was bit slow during frame stage but still was delivered to us on contract time of 290 days as promised. We are happy with overall workmanship and quality of our build. Our site supervisor was awesome, very ...Read more
cooperative and was accommodating. We had few issues/recommended repairs during frame stage and our supervisor handled them quiet well. He personally rectified and explained us everything which was quiet reassuring. He is still supporting us to rectify few things after handover. we hope post construction issues (if any) will be rectified in same way. Our final cost came out close to what we expected.1 comment
Customer Care H.Henley
Dear Parul S,
Congratulations on building your dream home! We are thrilled that we could be apart of this journey with you.... Read more
We wish you many happy memories in your new home. Kind regards, SharnaSimilar opinion? Write a review on ieatwords.com.au!
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NavGreater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
Love my family home made by Henley
Workmanship was very good, love paint work, rendering etc even administration staff is very helpful. All team involved in building process was very helpful and every time got prompt reply from them.
Price was very competitive considering range of inclusions we got.
Our supervisor and construction manager were very nice to help us through settlement.
1 comment
Customer Care H.Henley
Dear Nav,
Thank you for your wonderful review! Our Construction team will love hearing your great feedback.
Wishing you all the best in your new home!... Read more
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JenishGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Journey to Dream Home With Henley
We have just got moved to our 1st Home. I feel proud and satisfied for selecting Henley to build our 1st Home. From Sales to handover, It was a fantastic journey & experience. Team @ Henley were friendly, informative & guided us on every step towards building the home. I appreciate their gratitude, commitment, communication, guidance and vision in the complete process which made the Journey very fascinating. I really appreciate the commitment from Construction team (Customer Service Administrator & Site Supervisor) who promised me to handover t...Read more
he house just a day before Christmas leave, constructing the house in just 4 months which was unbelievable & outstanding. 100% satisfied with Quality, their Design & inclusions. Overall it was a great experience in building our 1st House & it would not be possible without Henley. I definitely recommend Henley to my friends & family for Building Home. Thank you Henley. Keep up the good Work. Cheers!!!1 comment
Customer Care H.Henley
Dear Jenish,
Congratulations on your first home! So very exciting!!
Wishing you many happy memories. ... Read more
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- Verified customer
Henley quality, timing and delivery was perfect!
My build was managed very well, just in time delivery while maintaining the quality I believe. I just received the build so my pre-building experience is good so far and Henley managed all the expectation respectively. Final cost was as good as the contract signed. Finally, a great experience and a great company to deal with!
1 comment
Customer Care H.Henley
Dear Hammad Sabih,
Thank you for your 5 Star Review! ... Read more
Wishing you all the very best. Kind regards, SharnaSimilar opinion? Write a review on ieatwords.com.au!
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EmmaGreater Melbourne (Outer), VIC
- Verified customer
Lovely home
Overall we were very satisfied with our Henley building experience. Communication was very good. We felt that we were listened to when we identified an issue. One area for improvement is providing an instruction manual for use of the alarm system. The final costs compared well to our estimated cost.
1 comment
Customer Care H.Henley
Hi Emma,
We’re thrilled to hear you had a great experience building your new home. Thank you for passing your feedback on to us. Our Customer Care team will be in contact with you regarding the alarm system instruction manual.... Read more
Congratulations and we wish you all the best in your home. Kind regards, SharnaSimilar opinion? Write a review on ieatwords.com.au!
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Raveen D.Greater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Our dream house thanks to Henley
It's been a great journey overall with Henley with our newly built Carmelle 28. There were some issues picked up from our independent building inspector at the start of the build which were rectified by Henley efficiently. Our site supervisor was amazing and very helpful all through the build including since house was handed over. Estimated costs were as anticipated. We are very happy with our building journey and now we are finally in the dream home.
1 comment
Customer Care H.Henley
Dear Raveen D,
Thank you for your 5 Star Review and congratulations on building your dream home! It’s great to hear your positive feedback and I’ll make sure it gets passed on to our Construction tea... Read more
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AshGreater Melbourne (Inner), VIC
- Verified customer
Can't wait to move in !!
Very happy with our home, everyone at Henley from the sales girl to the site supurviser where very helpfull and answered all questions. Any issues we had got fixed.
The sales girls kept us up-to-date with new promotions that came out and always offered to change us over which helped with bringing the overall cost down.
Very happy New home owners
1 comment
Customer Care H.Henley
Dear Ash,
Thanks for taking the time to leave us your review.
Congratulations on your new home, wishing you many happy memories!
Kind regards, Sharna
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ChrisGreater Melbourne (Outer), VIC
- Verified customer
Great Experience with Henley
We have been very happy with our build from start to finish. The sales person was great at responding to our questions and suggested ideas, through to the showroom; where we visited many times. Our client manager was responsive and followed up with queries we had along the way. And then finally with the build. Our site manager was outstanding and easy to deal with and responded promptly to our needs. The quality of workmanship was excellent and even at our final inspection there were minor issues to be addressed they were addressed quickly. Our final cost was less than than the planned costings. We've had a great experience along the way and would recommend Henley to my family and friends.
1 comment
Customer Care H.Henley
Hi Chris
Thank you for the 5 star review! We’re so happy to hear that you had such a great experience building with us! Our teams will love hearing your feedback! Thank you for recommending us to you... Read more
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Manish P.Greater Melbourne (Outer), VIC
- Verified customer
Really Nice Home Build by Henley
We had really nice experience building or new home with Henley. Service is really good. they provide update time to time. Explain process and stages clearly. They respond to email very quickly. We are happy with site supervisor as well, he was flexible with site visit, arranged everything very nice, always provide update, thing we raise to him, he organise to fix. Henley service overall really good. Very satisfied.
1 comment
Customer Care H.Henley
Dear Manish P,
Congratulations on your new home!
Thank you for taking the time to let us know your feedback, we will pass it on to our team.
All the best, Sharna
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- Verified customer
Good job
Good job. Thanks to the whole team for the support and response towards our mails. We are really happy and had a good experience with Henley. Well managed and very well organised. Minor issues but very nicely handled and managed by the supervisor. Thanks to the supervisor for organising and managing things before time.
1 comment
Customer Care H.Henley
Dear Sweet home,
We’re thrilled to hear you are happy with your new home. We’ll be sure to pass your feedback on to our Construction team.
Wishing you many happy memories in your home.
Sharna
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Reet K Kaur
- 8 reviews
- Verified customer
Emperor 48: New home build
We have built with 2 other builders in past and so far Henley is the best among them. From day 1 of us walking into their display home to settlement day, Henley has been very honest and professional. Our site supervisor was [Name Removed], We cannot thank him enough for a fantastic job. We were kept in loop and looked after at every stage. We had engaged an external Inspector and they also said that the work is of superior quality and by last appointment the inspector had just minor suggestions only. Our house was built in just 6 months with ev...Read more
erything being done above standard. The Henley office was also constantly in contact and helped and guided us wherever needed. The pricing and upgrades are fairly calculated and they have so much variety in terms of materials and appliances that it is sure to find something to fit in your budget. the look and feel of the home is lavish and display quality. We love our new home. A big thanks to Henley for making our dream turn true.1 comment
Customer Care H.Henley
Dear Reet K Kaur,
I’m so happy to hear that you love your new home and had such a great experience building. Thank you for taking the time to let us know your feedback, we will pass it on to our tea... Read more
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TaranGreater Melbourne (Outer), VIC
- Verified customer
Best Builder, Excellent service, Happy first Home Owners
We had a great experience building with Henley . My site supervisor was Scott was incredible throughout the entire building process . He is very honest and professional in his work ethics . Admins (Emily) are very helpful . Though the process is lengthy but the outcome is Beauty . I will definitely recommend Henley to friends who are considering building in future . This is our first home and we are very much happy with Henley .
Thanks & Regards
1 comment
Customer Care H.Henley
Dear Taran,
Congratulations on your first home and thank you for your fabulous review!
We hope you enjoy your beautiful new home.
Wishing you all the best, Sharna
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KurtGreater Melbourne (Outer), VIC
- Verified customer
Start to finish can not fault
We have had a great experience building with Henley. This is our first home and being from a trade background I knew I was going to be fussy. But I can honestly not fault any of the team from pre construction and contract to supervisor or admin team. Any issue we may had which mind you was very minor was rectified without any fuss or issues. I will definitely recommend Henley to friends and family for years to come. The quality of the build is great, the value for money is incredible and the inclusions you receive are amazing! Thank you Henley team for all you have done for us. We love our new home!!
1 comment
Customer Care H.Henley
Dear Kurt,
I’m so happy to hear that you love your new home and had such a great experience building. Our Admin and Construction teams will love hearing your feedback!
Thank you for recommending us, ... Read more
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Sujoy N.Greater Melbourne (Outer), VIC
- Verified customer
Wonderful service and professionalism!
Henley regularly updated us with the latest build status, which was such a peace of mind. They were always very prompt in responding to our emails and phone calls. They listened and responded to our queries and concerns with a happy face. The entire process was very smooth and satisfying. Our first home is exactly what we had hoped for when starting building with Henley!
1 comment
Customer Care H.Henley
Dear Sujoy N,
Thank you for your 5 Star review. We love hearing feedback from happy customers!
Congratulations and we wish you many happy years in your new home.
Best wishes, Sharna
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The reviewer stated that an incentive was offered for this review
- Verified customer
Happy 1st Home Owners
My site supervisor Ryan, was incredible throughout the entire build (and deserves recognition). He was transparent, honest and would always follow up with any questions or concerns. Build quality was excellent, but, some of the finishes (painting in particular) was ordinary. Additionally, our Construction Admin(s) (had 4 different ones) did a great job. However, at times, I was provided conflicting information surrounding the build process/build queries.
Overall very happy with the entire process from colour selection, right through to the final handover. Have already recommended Henley to family and friends who are considering building in the future.
1 comment
Customer Care H.Henley
Hi Jacob,
Thank you for your wonderful review and for recommending us! I will pass on your feedback regarding your Supervisor, he will be wrapped to hear it!
Congratulations and wishing you many happy memories.
Sharna
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Questions & Answers
deep m.asked
I would like to know that does henley extend the house size in length
1 answer
Customer Care H.Henley
Hi deep m.,
Thanks for your message. What area are you looking to build in? I can have one of our local New Home Consultants get in contact with you to go through any house dimensions and possible options you need to know.
Please let me know the best way for us to contact you.
Kind regards
Sharna
Athanasked
Hi
We finished the fixing stage and have issues on kicthen formwrap drawers, i sent an email to [email protected] but no respond at all, is there another email we can contact about this issue? Thanks
1 answer
Customer Care H.Henley
Hi Jonathan,
Thank you for making contact with us about your Kitchen.
I have passed your email on to your construction team and I believe they will be in contact with you today.
Kind regards,
Sharna
lalalaasked
Would you please advice the timeframe for the construction of a single and double storey dwelling?
Thanks
2 answers
Expect 8 to 10 months approx. for a 30 square home depending on the time of the year.
The minimum expected build time by law is stated in days on a building contract. Henley is not a bad builder its just as in my case when you warranty is done you are spat out like a chewed gum. Ideally going for a builder that builds homes like JG King with a steel frame instead of timber is the best option in my opinion. Your sure your new homes will have straight walls and ceilings.
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Customer Care H.Henley
Dear Rachel0406,
and wishing you a lifetime of memories in your new home. Kind regards, SharnaOur pleasure and thank you for your 5 Star Review! Really happy to hear that you enjoyed building your home so much with us, it sounds as though it was a detailed job!
Congratulations... Read more