As of September 1st 2018 Hermitage Homes is offering each reviewer a $100 Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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AllanZGreater Melbourne (Metropolitan), VIC
- Verified customer
Pre-site administration work
I would like to say a “Big thank you” to Hermitage home admin especially Mirka who work so hard to complete the necessary paper work for building permit and keep us updated the progress of the building . We looking forward to keep communicating the stage progress of building our new home.
Regards.
Allan Zamora
1 comment
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Lydia NewtonGreater Melbourne (Outer), VIC
- Verified customer
Amazing Workmanship
From the start to completion of the building, we were regularly updated with photos on the progress of the construction. They were very Professional in responding to all matters, particularly thanks to Emma, Miranda and Tim for their work. We are happy to recommend Hermitage to our friends.
Lydia Newton
1 comment
Hermitage HomesHermitage Homes
Hi Lydia Newton!
Thank you so much for your feedback, we definitely are mighty proud of our team!
Hope to see you again soon for another project! ... Read more
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Rachel TanGreater Melbourne (Metropolitan), VIC
- Verified customer
Great communication and service!
Throughout the process from the beginning until the starting of building progress, Mirka & and the team had been very helpful in guiding us through the process. We were having a bit of issue regarding the design guidelines and they were very honest and willing to provide a useful advice for us which we were very grateful and knowing we are in good hands. We would also like to personally thank the drawing team for come up a new design for us based on our requirement. We are excited that the building progress has just begun, and we are looking forward for the progress of the construction.
Regards,
Rachel & Anthony
1 comment
Hermitage HomesHermitage Homes
Hi Rachel Tan,
Thank you so much for your feedback, there are always some issues when it comes to building a home and we work very hard to rectify those problems. We are so happy we've found the righ... Read more
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Adc25Victoria
- 2 reviews
- Verified customer
Excellent Pre site admin and communication
Would just like to give a big thumbs up to Hermitage Homes and and particularly Mirka there communication and step by step guide along the building process has been amazing with all the admin work they have kept it simple and extremely easy in what is sometimes a very complicated process with building about to start we are looking forward to each stage and eventually moving into our new home
1 comment
Hermitage HomesHermitage Homes
Hi Adc25,
Thank you for your kind words! We are very proud of having Mirka on our team, glad to see you feel the same way!
Wishing you an amazing journey through the Construction portion of your project!... Read more
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- Verified customer
Simple and straight forward
Didn't know what to expect from Hermitage Homes after our last built with a major builder. We had never heard about Hermitage Homes before but found them professional and the whole process was quick and completed ahead of schedule. Happy with the final work, however, landscaping can be improved.
Won't hesitate to engage them in our future project.
1 comment
Hermitage HomesHermitage Homes
Thank you Fred!
Can you please email your contact details through to [email protected] so that we can assess the landscaping improvements and also to be able to contact you?
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- Verified customer
Great to work with
I have built before, but this was my first experience with Hermitage. I was pleasantly surprised! My requests for plan changes were done efficiently and at no cost to me. There was some delay on my part with a progress payment due to bank delays, but Hermitage were understanding and thankfully did not put any financial penalties on me as a result. Settlement was in December 2022, so Xmas made it a little difficult, but they were accommodating. I found the quality of the work to be of a good standard.
1 comment
Hermitage HomesHermitage Homes
Hello Belinda S,
We pride ourselves on being fair and understanding. Around Christmas time, everything tends get a bit hectic it was the least we could do!
Enjoy the house and hope to see you back soon!
-Hermitage Homes
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monicaGreater Melbourne (Outer), VIC
- Verified customer
Thank you homecare
My build design was Catalina 20/Prominent Facade and there we some brick colour changes before we started though it went smooth sail with the lovely Abbey at Hermitage Homes who could not be more helpful. My construction was completed: Feb 2018 and at the price i was quoted. Since then I have had several issues that have required attention and have recently dealt with Donna in Homecare who has been extremely responsive, proficient and customer focus which has been great!
1 comment
Hermitage HomesHermitage Homes
Hi monica,
Thank you so much for your kind feedback! We all know that sometimes issues occur during the building process, we are elated to hear that the issues you faced were rectified promptly!
Hope to see you back again soon!
-Hermitage Homes
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- Verified customer
So far so good
Got well managed was my build
The workmanship and build quality of my property just OK and I find few places got water leakage problem
The company handled them just wait too long and not very satisfied after post construction
I also send follow up email to Hermitage but no anyone reply me, I need to call my agent contact to site manager to handle that directly
My final cost just on market prices
1 comment
Hermitage HomesHermitage Homes
Hi Yeuk Hei Li,
Thank you for your feedback, we take it very seriously and we want to be better. Can you please forward your email trail through to [email protected] so that we can action yo... Read more
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- Verified customer
Great team to work with!
So far the process with Heritage Homes has been seamless. I am looking forward to a quick but high quality build. First time we will be using this builder, this is an investment property, so far I wouldn't have an issue using them again. Five stars so far to Heritage Homes.
1 comment
Hermitage HomesHermitage Homes
Hi Justin G!
We really appreciate you taking the time to write a review on our service so far! Exciting times ahead, we look forward to hearing about the whole process once the investment property is completed.
Kind regards
-Hermitage Homes
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DavidGreater Melbourne (Outer), VIC
- Verified customer
Pre construction build
Still in building permit phase at the moment but all correspondence has been excellent, hope the build is as good as expected when commenced. Regular emails with constant updates of everything we require. I would strongly recommend full turn key packages with hermitage homes. Final cost hasn’t been altered even with change of plans.
1 comment
Hermitage HomesHermitage Homes
Hi David,
Thank you for your feedback! We are looking forward to continuing our great relationship throughout the build process and excited to hear about the Construction period of your project!
Kind regards
-Hermitage Homes
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kmcha10Greater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
This is prefect builder.
We built few house before, this is second house built by Hermitage Homes. Both house did in excellent finishes and with high quality. Special thanks to our site manager Shane and Kevin From Nexcon Building Consultant to explain each stage process. Hermitage Homes did a competitive cost when we compare to the other builder. Excellent service with no additional costs during construction.
1 comment
Hermitage HomesHermitage Homes
Hi Kmcha10!
Than you for your continued support throughout both of your build projects. We are exceptionally proud of our team and appreciate your feedback!
Kind regards
-Hermitage Homes
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DTWestGreater Melbourne (Metropolitan), VIC
- Verified customer
Can't fault, excellent builder
Can't fault with the builder or the whole process of building a property with them. Everything went according to plan. No issue dealing with the company (Miranda). They were very helpful and patiently helped me out with all my queries and demands. Happy with the workmanship and also post handover support with any small things arising on usage. I am very satisfied and will definitely build with them again in the future.
1 comment
Hermitage HomesHermitage Homes
Hello DTWest,
Thank you so much for your feedback! We appreciate you taking the time to outline your experience!
Kind regards
-Hermitage Homes
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HelenGreater Melbourne (Metropolitan), VIC
- Verified customer
Building Made Easy
Hermitage made the build of our home in December 2022 so easy. We chose the Onix design but altered the facade to the Duke and we have been very happy with the results. A few minor changes where requested and nothing seemed too difficult. The communication from them was timely, we never had to chase anything up and the workmanship of the property is of a high standard. When it came to final payment, their figures matched ours perfectly which is always a huge relief at the end. Paying a little more for all the 'bells and whistles' was worth it. Thanks especially to Miranda & Bob our site supervisor... he's always on the pulse of his jobs and doesn't let anything slip through!
1 comment
Hermitage HomesHermitage Homes
Hello Helen!
Thank you so much for posting your review! We are very proud of both Miranda and Bob and as such the service they have provided you.
Hope to see you back soon for another property! ... Read more
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kmcha10Greater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Excellent Builder
Super fast speed and very smooth process during construction. Excellent time frame with good explanation. Friendly and honest site supervisor (Special Thank you to Shane). Whole house finished in excellent standard 100 out of 100. Excellent cost for construction, no additional cost during the construction stage. What we sign and what we got at the end.
1 comment
Hermitage HomesHermitage Homes
Hi kmcha10,
We really appreciate you taking the time to write such a glowing review! We are very proud to have Shane as part of our team, he's going to love hearing your thanks.
Kind regards
-Hermitage Homes
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BezawadaGreater Melbourne (Metropolitan), VIC
- Verified customer
Responsive and Valued Customer Service
We were very happy to choose Hermitage Homes for our first investment property with design Jackson 18/Summit Facade which completed January 2020. Customer service was reliable, responsive and always approachable. Had a transparent and smooth communication throughout the process. The site supervisor was available whenever needed and provided all the information we asked for. Very impressed with the whole process and quick turn around times. Thankyou Hermitage Homes and team for your support.
1 comment
Hermitage HomesHermitage Homes
Hi Bezawada,
Thank you for your fantastic feedback! We are very proud of our team especially when we hear such kind words.
Hopefully we see you again soon for your next investment property! ... Read more
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Jenny P.Greater Melbourne (Metropolitan), VIC
- Verified customer
Bought 2 properties as investments, fantastic service
Extremely well managed, build quality amazing, any issues addressed quickly and perfectly!! Staff were very helpful and nothing was too much trouble. I would have no hesitation in recommending Hermitage Homes to any and all of my friends. After sales service was impeccable, speedy, and reliable, and I was treated with the utmost respect. Thank you Hermitage, you are the best!!
1 comment
Hermitage HomesHermitage Homes
Hi Jenny P.
Great to hear we gave you excellent service for your two investment properties! Hopefully see you again soon for more!
Kind regards
Hermitage Homes
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Dean L.Greater Melbourne (Metropolitan), VIC
- Verified customer
Perfect and Excellent builder
I just finished building my 1st investment home with Hermitage Homes, Design: Jackson 18/Whitlam. I am impressed with the workmanship and the quality of the property, only minor paint touchup required. No issue dealing with the company, Miranda and Bob was very helpful and patiently answered all the questions. I am very satisfied and will definitely build with them again in the future.
1 comment
Hermitage HomesHermitage Homes
Hi Dean L.,
So glad you had a great experience building your first investment home! Hope to see you back with us soon for round 2!
Kind regards
Hermitage Homes
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asim.h81Greater Melbourne (Inner), VIC
- Verified customer
Excellent customer service and assistance. Quick resolution to the issues found during final inspection
Property turn around was quick however it impacted the quality of delivery in the final product. Upon inspection few core issues were found which were rectified in due time however as it was my first investment property my expectations were high.
Team members are easy to communicate with and always willing to assist.
1 comment
Hermitage HomesHermitage Homes
Hi sim.h81!
Thank you so much for your feedback, we really appreciate it! From this we will continue to deliver better service and product.
We hope you have many great returns from your investment.... Read more
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JessicaVictoria
- Verified customer
Professional and easy!
The build was so well managed with a quick turn around. We built the Hudson with the Duke facade. There was clear communication at each stage of the build with photos included and an email detailing the work. We hired an Independent building inspector to check out the house before handover and he was impressed with both the quality of the build and the site supervisor, as were we when we had our handover. Things that were picked up during the inspection (purely cosmetic) were dealt with quickly and weren't an issue. We opted to get a few e...Read more
xtras added on and the charge for these was very reasonable. It was an extremely easy process - the hardest thing was deciding to do a build in the first place. Cost wise, there were no hidden surprises. What we quoted is what we paid and not a cent more. We would definitely go through Hermitage Homes again and have no hesitation in recommending them to others. Thank you!1 comment
Hermitage HomesHermitage Homes
Hi Jessica!
Thank you so much for your feedback!
Kind regards
Hermitage Homes
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Yaz B.Greater Melbourne (Inner), VIC
- Verified customer
Fantastic, hassle free service right through! Solid quality build as well, exceeded expectations.
Exceptional service with no issues at all and required minimal communication and attention from my point of view which is exactly what I was after building an investment. I found the layout, switched a few structural things around with no hesitation, color selection was swift as well, the house was turn key all-inclusive of everything at a great price. I received regular updates from the admin at each stage with plenty of pictures to view the progress of the build. Ive just completed the final inspection and was very impressed with the workman ...Read more
ship with the only issues being cosmetic (paint touchups) or things that were still under construction and all ready noted. The site supervisor (Tim) was very helpful and easy to chat to regarding any faults (minimal) that were found, I had a building inspector come down as well to provide a professional insight who also made note that the build was definitely one of the better houses he has seen in a long time, finding no significant faults that required urgent attention. Overall Im very satisfied with the team at all stages, from inception to completion and would highly recommend using Hermitage Homes for your next build. I look forward to hand over in the next couple days. A well-deserved 5 star review, thank you and well done!1 comment
Hermitage HomesHermitage Homes
Hi Yaz B.
Thank you so much for your feedback on your experience!
All the best
Hermitage Homes
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Questions & Answers
sonia timbsasked
Hi there,
Do you build your homes in NSW as well?
2 answers
Hi Sonia,
I believe they are Victoria based. However, I would recommend them if they are in NSW. We are really enjoying our house.
Melanie L.Hermitage Homes
Hi Sonia,
We are currently a Victorian building company focusing on Melbourne and it's outer regional areas including Ballarat, Bendigo and Geelong. But you never know in the future, we may find ourselves out your way!
SallyOLasked
I have a development site that I want to subdivide into 4-6 townhouses. Do you guys look at custom plans? Do you even build townhouses?
2 answers
Hi Sally,
You will have to ask Hermitage Homes. We built a single storey house on our block.
Melanie L.Hermitage Homes
Hi SallyOL,
We would be more than happy to have a look at your site! Contact us at (03) 9213 0500 so we can find out how we can assist you in your project. Hermitage Homes has previously constructed a number of town house projects, including developments as large as 40 townhouses.
Arun_elanasked
We are eyeing on Riverina Model from Hermitage Homes for our Future Home,Can anyone Suggest how good Hermitage Homes are ?
2 answers
Hi Arun Our experience suggests to keep away from them, they are administratively hopeless in our case, nearly 14 weeks and no colour selection, quote that was preposterous for a simple garage extension, and no end in site, we started 23 April 2012 and terminated in Early August because we had nothing but an outrageous quote with lots of repetitive errors which meant a base price of $214,500 advanced to $358,000.00 for a 7 x 6m extension and a couple of small wall pushouts, at your peril I would say, I hear their current promotion about free site costs, but look at the small print on their website and it only includes an M class slab, every builder does that as a base price, what then are they building on dirt?
Good luck I would try Dennis Homes, Carlisle or Mainvue as we have found them much better to deal with
Regards
Ray & Joan
Hi we just finished building with them in sept this year and we are very happy. They are fantastic. All the girls in the office are great which is who u deal with mostly when u build and the site managers are also great. We had a few issues during the build which happens everywhere but I can say they are great when it comes to fixing issues. We loved the house on display and we got a bigger house with everything for great value compared to other builders. A little tip.......negotiate things and price with the sales guy before u sign. They include so much that other builders have as extras and when u do the colour selections they have so much to choose from thats standard. That was the best thing for us as some other builders wouldn't even give us towel rails for free. I have all good things to say about them. My girlfriend is also building with them now. Good Luck
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Hermitage HomesHermitage Homes
Hi AllanZ!
Thank you so much for taking the time to give your feedback, we really appreciate it!
Looking forward to the Construction phase of your project! ... Read more
Kind regards -Hermitage Homes