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Reviews

4.2

118 reviews
5
(65)
4
(34)
3
(5)
2
(5)
1
(9)
  • Build Stage
    • Post-Construction (42)
    • Pre-Construction (10)
  • Customer Service
    4.6 (38)
  • Site Admin
    4.8 (32)
  • Timeliness
    4.5 (32)
  • Structural Integrity
    4.7 (25)
  • Plumbing & Waterproofing
    4.3 (25)
  • Electrical & Lighting
    4.6 (24)
  • Flooring
    4.6 (23)
  • Transparency
    4.7 (33)
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AllanZ

AllanZGreater Melbourne (Metropolitan), VIC

  • Verified customer

Pre-site administration work

published

I would like to say a “Big thank you” to Hermitage home admin especially Mirka who work so hard to complete the necessary paper work for building permit and keep us updated the progress of the building . We looking forward to keep communicating the stage progress of building our new home.

Regards.

Allan Zamora

Customer Service
Transparency
Site Admin
Build StagePre-Construction
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

The reviewer stated that an incentive was offered for this review

Lydia Newton

Lydia NewtonGreater Melbourne (Outer), VIC

  • Verified customer

Amazing Workmanship

published

From the start to completion of the building, we were regularly updated with photos on the progress of the construction. They were very Professional in responding to all matters, particularly thanks to Emma, Miranda and Tim for their work. We are happy to recommend Hermitage to our friends.

Lydia Newton



Build StagePost-Construction
Construction End DateMarch 2020
1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

The reviewer stated that an incentive was offered for this review

Rachel Tan

Rachel TanGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great communication and service!

published

Throughout the process from the beginning until the starting of building progress, Mirka & and the team had been very helpful in guiding us through the process. We were having a bit of issue regarding the design guidelines and they were very honest and willing to provide a useful advice for us which we were very grateful and knowing we are in good hands. We would also like to personally thank the drawing team for come up a new design for us based on our requirement. We are excited that the building progress has just begun, and we are looking forward for the progress of the construction.

Regards,
Rachel & Anthony

Customer Service
Transparency
Site Admin
Build StagePre-Construction
Construction End DateDecember 2020
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

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Adc25

Adc25Victoria

  • 2 reviews
  • Verified customer

Excellent Pre site admin and communication

published

Would just like to give a big thumbs up to Hermitage Homes and and particularly Mirka there communication and step by step guide along the building process has been amazing with all the admin work they have kept it simple and extremely easy in what is sometimes a very complicated process with building about to start we are looking forward to each stage and eventually moving into our new home

Customer Service
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Site Admin
Build StagePre-Construction
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Simple and straight forward

published

Didn't know what to expect from Hermitage Homes after our last built with a major builder. We had never heard about Hermitage Homes before but found them professional and the whole process was quick and completed ahead of schedule. Happy with the final work, however, landscaping can be improved.

Won't hesitate to engage them in our future project.

Build StagePost-Construction
Construction End DateDecember 2022
1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

Thank you Fred!
Can you please email your contact details through to [email protected] so that we can assess the landscaping improvements and also to be able to contact you?

The reviewer stated that an incentive was offered for this review

  • Verified customer

Great to work with

published

I have built before, but this was my first experience with Hermitage. I was pleasantly surprised! My requests for plan changes were done efficiently and at no cost to me. There was some delay on my part with a progress payment due to bank delays, but Hermitage were understanding and thankfully did not put any financial penalties on me as a result. Settlement was in December 2022, so Xmas made it a little difficult, but they were accommodating. I found the quality of the work to be of a good standard.

Customer Service
Transparency
Timeliness
Structural Integrity
Build StagePost-Construction
Construction End DateDecember 2022
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

Hello Belinda S,
We pride ourselves on being fair and understanding. Around Christmas time, everything tends get a bit hectic it was the least we could do!
Enjoy the house and hope to see you back soon!
-Hermitage Homes

The reviewer stated that an incentive was offered for this review

monica

monicaGreater Melbourne (Outer), VIC

  • Verified customer

Thank you homecare

published

My build design was Catalina 20/Prominent Facade and there we some brick colour changes before we started though it went smooth sail with the lovely Abbey at Hermitage Homes who could not be more helpful. My construction was completed: Feb 2018 and at the price i was quoted. Since then I have had several issues that have required attention and have recently dealt with Donna in Homecare who has been extremely responsive, proficient and customer focus which has been great!

Customer Service
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateFebruary 2018
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

Hi monica,
Thank you so much for your kind feedback! We all know that sometimes issues occur during the building process, we are elated to hear that the issues you faced were rectified promptly!
Hope to see you back again soon!
-Hermitage Homes

  • Verified customer

So far so good

published

Got well managed was my build
The workmanship and build quality of my property just OK and I find few places got water leakage problem
The company handled them just wait too long and not very satisfied after post construction
I also send follow up email to Hermitage but no anyone reply me, I need to call my agent contact to site manager to handle that directly
My final cost just on market prices

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Great team to work with!

published

So far the process with Heritage Homes has been seamless. I am looking forward to a quick but high quality build. First time we will be using this builder, this is an investment property, so far I wouldn't have an issue using them again. Five stars so far to Heritage Homes.

Build StagePre-Construction
1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

Hi Justin G!
We really appreciate you taking the time to write a review on our service so far! Exciting times ahead, we look forward to hearing about the whole process once the investment property is completed.
Kind regards
-Hermitage Homes

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David

DavidGreater Melbourne (Outer), VIC

  • Verified customer

Pre construction build

published

Still in building permit phase at the moment but all correspondence has been excellent, hope the build is as good as expected when commenced. Regular emails with constant updates of everything we require. I would strongly recommend full turn key packages with hermitage homes. Final cost hasn’t been altered even with change of plans.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

Hi David,
Thank you for your feedback! We are looking forward to continuing our great relationship throughout the build process and excited to hear about the Construction period of your project!
Kind regards
-Hermitage Homes

The reviewer stated that an incentive was offered for this review

kmcha10

kmcha10Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

This is prefect builder.

published

We built few house before, this is second house built by Hermitage Homes. Both house did in excellent finishes and with high quality. Special thanks to our site manager Shane and Kevin From Nexcon Building Consultant to explain each stage process. Hermitage Homes did a competitive cost when we compare to the other builder. Excellent service with no additional costs during construction.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

Hi Kmcha10!
Than you for your continued support throughout both of your build projects. We are exceptionally proud of our team and appreciate your feedback!
Kind regards
-Hermitage Homes

The reviewer stated that an incentive was offered for this review

DTWest

DTWestGreater Melbourne (Metropolitan), VIC

  • Verified customer

Can't fault, excellent builder

published

Can't fault with the builder or the whole process of building a property with them. Everything went according to plan. No issue dealing with the company (Miranda). They were very helpful and patiently helped me out with all my queries and demands. Happy with the workmanship and also post handover support with any small things arising on usage. I am very satisfied and will definitely build with them again in the future.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

Hello DTWest,
Thank you so much for your feedback! We appreciate you taking the time to outline your experience!
Kind regards
-Hermitage Homes

The reviewer stated that an incentive was offered for this review

Helen

HelenGreater Melbourne (Metropolitan), VIC

  • Verified customer

Building Made Easy

published

Hermitage made the build of our home in December 2022 so easy. We chose the Onix design but altered the facade to the Duke and we have been very happy with the results. A few minor changes where requested and nothing seemed too difficult. The communication from them was timely, we never had to chase anything up and the workmanship of the property is of a high standard. When it came to final payment, their figures matched ours perfectly which is always a huge relief at the end. Paying a little more for all the 'bells and whistles' was worth it. Thanks especially to Miranda & Bob our site supervisor... he's always on the pulse of his jobs and doesn't let anything slip through!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

The reviewer stated that an incentive was offered for this review

kmcha10

kmcha10Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Excellent Builder

published

Super fast speed and very smooth process during construction. Excellent time frame with good explanation. Friendly and honest site supervisor (Special Thank you to Shane). Whole house finished in excellent standard 100 out of 100. Excellent cost for construction, no additional cost during the construction stage. What we sign and what we got at the end.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateDecember 2022
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

Hi kmcha10,
We really appreciate you taking the time to write such a glowing review! We are very proud to have Shane as part of our team, he's going to love hearing your thanks.
Kind regards
-Hermitage Homes

The reviewer stated that an incentive was offered for this review

Bezawada

BezawadaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Responsive and Valued Customer Service

published

We were very happy to choose Hermitage Homes for our first investment property with design Jackson 18/Summit Facade which completed January 2020. Customer service was reliable, responsive and always approachable. Had a transparent and smooth communication throughout the process. The site supervisor was available whenever needed and provided all the information we asked for. Very impressed with the whole process and quick turn around times. Thankyou Hermitage Homes and team for your support.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

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Jenny P.

Jenny P.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Bought 2 properties as investments, fantastic service

published

Extremely well managed, build quality amazing, any issues addressed quickly and perfectly!! Staff were very helpful and nothing was too much trouble. I would have no hesitation in recommending Hermitage Homes to any and all of my friends. After sales service was impeccable, speedy, and reliable, and I was treated with the utmost respect. Thank you Hermitage, you are the best!!

Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2017
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

Hi Jenny P.
Great to hear we gave you excellent service for your two investment properties! Hopefully see you again soon for more!
Kind regards
Hermitage Homes

Dean L.

Dean L.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Perfect and Excellent builder

published

I just finished building my 1st investment home with Hermitage Homes, Design: Jackson 18/Whitlam. I am impressed with the workmanship and the quality of the property, only minor paint touchup required. No issue dealing with the company, Miranda and Bob was very helpful and patiently answered all the questions. I am very satisfied and will definitely build with them again in the future.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
See all answers
1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

Hi Dean L.,
So glad you had a great experience building your first investment home! Hope to see you back with us soon for round 2!
Kind regards
Hermitage Homes

The reviewer stated that an incentive was offered for this review

asim.h81

asim.h81Greater Melbourne (Inner), VIC

  • Verified customer

Excellent customer service and assistance. Quick resolution to the issues found during final inspection

published

Property turn around was quick however it impacted the quality of delivery in the final product. Upon inspection few core issues were found which were rectified in due time however as it was my first investment property my expectations were high.
Team members are easy to communicate with and always willing to assist.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2022
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

The reviewer stated that an incentive was offered for this review

Jessica

JessicaVictoria

  • Verified customer

Professional and easy!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

Hi Jessica!
Thank you so much for your feedback!
Kind regards
Hermitage Homes

The reviewer stated that an incentive was offered for this review

Yaz B.

Yaz B.Greater Melbourne (Inner), VIC

  • Verified customer

Fantastic, hassle free service right through! Solid quality build as well, exceeded expectations.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
See all answers
1 comment
Hermitage Homes
Hermitage HomesHermitage Homes

Hi Yaz B.
Thank you so much for your feedback on your experience!
All the best
Hermitage Homes

The reviewer stated that an incentive was offered for this review

Page 1 of 6

Questions & Answers

sonia timbs

sonia timbsasked

Hi there,
Do you build your homes in NSW as well?

2 answers
Col and Trish
Col and Trish

Hi Sonia,
I believe they are Victoria based. However, I would recommend them if they are in NSW. We are really enjoying our house.

Hermitage Homes
Melanie L.Hermitage Homes

Hi Sonia,
We are currently a Victorian building company focusing on Melbourne and it's outer regional areas including Ballarat, Bendigo and Geelong. But you never know in the future, we may find ourselves out your way!

SallyOL

SallyOLasked

I have a development site that I want to subdivide into 4-6 townhouses. Do you guys look at custom plans? Do you even build townhouses?

2 answers
Col and Trish
Col and Trish

Hi Sally,
You will have to ask Hermitage Homes. We built a single storey house on our block.

Hermitage Homes
Melanie L.Hermitage Homes

Hi SallyOL,
We would be more than happy to have a look at your site! Contact us at (03) 9213 0500 so we can find out how we can assist you in your project. Hermitage Homes has previously constructed a number of town house projects, including developments as large as 40 townhouses.

Arun_elan

Arun_elanasked

We are eyeing on Riverina Model from Hermitage Homes for our Future Home,Can anyone Suggest how good Hermitage Homes are ?

2 answers
Ray Joan
Ray Joan

Hi Arun Our experience suggests to keep away from them, they are administratively hopeless in our case, nearly 14 weeks and no colour selection, quote that was preposterous for a simple garage extension, and no end in site, we started 23 April 2012 and terminated in Early August because we had nothing but an outrageous quote with lots of repetitive errors which meant a base price of $214,500 advanced to $358,000.00 for a 7 x 6m extension and a couple of small wall pushouts, at your peril I would say, I hear their current promotion about free site costs, but look at the small print on their website and it only includes an M class slab, every builder does that as a base price, what then are they building on dirt?
Good luck I would try Dennis Homes, Carlisle or Mainvue as we have found them much better to deal with
Regards

Ray & Joan

Louise1555
Louise1555

Hi we just finished building with them in sept this year and we are very happy. They are fantastic. All the girls in the office are great which is who u deal with mostly when u build and the site managers are also great. We had a few issues during the build which happens everywhere but I can say they are great when it comes to fixing issues. We loved the house on display and we got a bigger house with everything for great value compared to other builders. A little tip.......negotiate things and price with the sales guy before u sign. They include so much that other builders have as extras and when u do the colour selections they have so much to choose from thats standard. That was the best thing for us as some other builders wouldn't even give us towel rails for free. I have all good things to say about them. My girlfriend is also building with them now. Good Luck

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