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Reviews

4.3

317 reviews
5
(230)
4
(41)
3
(4)
2
(3)
1
(39)
  • Build Stage
    • Pre-Construction (137)
    • Post-Construction (34)
    • Mid-Construction (30)
  • Customer Service
    4.8 (182)
  • Site Admin
    4.6 (89)
  • Timeliness
    4.7 (108)
  • Structural Integrity
    4.5 (44)
  • Plumbing & Waterproofing
    4.6 (40)
  • Electrical & Lighting
    4.6 (39)
  • Flooring
    4.5 (28)
  • Transparency
    4.7 (137)
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Tayla Mitchell

Tayla MitchellMetropolitan Adelaide, SA

  • Verified customer

Read this review to know that Drew is for you!

published
Customer Service
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Timeliness
Build StagePre-Construction
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SeasideMoana

SeasideMoanaMetropolitan Adelaide, SA

  • Verified customer

Amazing customer service Samantha Parobiec!!

published

We are currently in the construction stage with Hickinbotham and have had a wonderful experience thus far. In saying that, we would like to point out the exceptional customer service we have had from Samantha Parobiec in selections. We often see reviews for the building consultants but never see anything for the people working behind the scenes making sure everything comes together. Samantha has gone above and beyond for us and we have been extremely happy with the service she has provided. Keep up the great work Sam! It does get noticed.
Melissa and Luke
#buildwiththebest

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Build StageMid-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
  • Verified customer

Amazing team and excellent customer service

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

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Brian and Rini

Brian and RiniMetropolitan Adelaide, SA

  • Verified customer

Kristen Williams - going above and beyond

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Mark G

Mark GMetropolitan Adelaide, SA

  • Verified customer

Excellence in the South

published

As a second time home builder, my wife and I have found Drew Westcott from Hickinbotham Homes, Moana Display Village to be absolutely fantastic & was a pleasure to do business with. Drew seems to work 24/7 as he is always prompt in responding to any of my queries & design changes via email (there were a lot of them) and it never seemed to bother him. Drew was particularly patient in making design changes and giving us sound advise on what options we should take. Drew was also very cool & calm when we brought our screaming kids into his office where they tested his patience & resilience. I look forward to the remainder of the build process with Hickinbotham.

Customer Service
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Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
  • Verified customer

Quick, smooth process and best building consultant - Kristen Williams

published

We have just finished our pre construction phase which has been such a quick, smooth process with great thanks to our building consultant, Kristen Williams! She is such a thorough, outgoing, approachable person who put in so much of her own time and effort to create our dream home!! She is always available to answer our questions and has always been by our side every step of the way! We would highly recommended anyone building their home to work with Kristen.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
Construction End DateAugust 2020
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Alex

Alex Metropolitan Adelaide, SA

  • Verified customer

Drew Westcott - far from your standard building consultant!!

published

This man knows his stuff!!
I have had the pleasure of working with Drew to bring my dream custom plan to life.
I’m very fussy and indecisive at best of times but with Drew it really was very easy and the pre construction process has been a smooth ride which tells you you’re dealing with a true professional.
It’s the little things he thinks of that really make all the difference,he thrives on incorporating your personal touches together with his innovative style to produce something that’s a little different from the rest...and within budget!!
His communication,knowledge and attention to detail is second to none.
He is a true credit to the Hickinbotham brand and if you’re thinking of building would highly recommend you pay him a visit.

Customer Service
Transparency
Build StagePre-Construction
Georgie Axford

Georgie AxfordMetropolitan Adelaide, SA

  • Verified customer

Drew makes everything easy!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StagePre-Construction
Construction End DateJanuary 2021
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  • Verified customer

Drew is a go to!

published

I have recently started my first home build with Drew and to date he has been a delight to work with. Right from the get go he has provided me with all the information I have need to make well informed and educated choices. He has been open, honest, thorough with all information and communication and has gone out of his way to make sure all my questions are answered. He has been incredibly helpful with choosing deigns and colours and has provided great insight knowledge to what makes a beautiful home. Its the little things that matter with Drew and have gone a long way with me so far! I look forward to continuing this process with Drew.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
Construction End DateMarch 2021
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
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Sarah T.

Sarah T.Southern and Hills, SA

  • Verified customer

Highly Recommend Michelle Bryant

published

We found Michelle Bryant from Hickinbotham to be wonderful to deal with. She was knowledgeable, understanding, patient and more importantly, she was honest. She worked above expectations and was incredibly patient with us during the process. Our final cost was quite higher than expected due to the soil on our block, one thing this virus has been good for was lowering the RBA interest rate so we were able to get past this hurdle as otherwise this jump in cost would have left us unable to build.

Customer Service
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Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Katie

KatieMetropolitan Adelaide, SA

  • Verified customer

Drew is the Bomb.Com

published

As a first home owner it is a very scary decision to build a house as your first home! Drew has been amazing in helping us to create a custom built home which has everything in it that we both want. He has made himself readily available nearly all the time to answer any of our questions and to calm our nerves! Thank you so much Drew, we would highly reccommend to all our friends and family.

Customer Service
Transparency
Site Admin
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Chris W.

Chris W.Metropolitan Adelaide, SA

  • Verified customer

My experience with ian zeng and hickinbothem

published

We reacitly started our adventure of buying a house ian zang our building consultant was extremely great we have had no hick ups and everything has gone smoothly he gave us great tips and ideas how to make our biluild affordable for our first home top notch bloke highly recommended

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateAugust 2020
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2 comments
Hickinbotham
Customer Service T.Hickinbotham
Chris W.
Chris W.

Know worries always a delight dealing with your team

A K Johnson

A K JohnsonMetropolitan Adelaide, SA

  • Verified customer

Drew Westcott

published
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
Jess and Tyler

Jess and TylerMetropolitan Adelaide, SA

  • Verified customer

Outstanding experience!

published

With both of us being first home owners/builders this whole process has been completely stress free, enjoyable and exciting with Drew.
Drew has been very patient and understanding, willing to answer and explain any questions we have and also given plenty of design guidance. Drew took time out of his day to show us various design options around newly developed seaside Moana which was amazing and more than we could have expected.
As soon as you meet Drew you will realise how truly passionate he is for design and ensuring that every customer is satisfied with their home.
We can not recommend Drew highly enough as we have had nothing but great experiences and are beyond happy to continue working with him on our build process.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Jack

JackSouth Australia

  • Verified customer

Excellent

published
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
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Han and Iris

Han and IrisMetropolitan Adelaide, SA

  • Verified customer

Ian Zeng- the best building consultant

published

Before my wife and I met Ian, we have met many building consultants in other companies. We didn't choose them for variety reasons. And since we met Ian, he is very patient and professional to solve our problems.
Ian is like a very good friend, gives us lots of suggestions on the plan regarding our needs. it really helpful for the first time building people,makes us avoid lots of unnecessary parts may makes us regards in the future.
Finally, we singed the contract. Ian is the best building consultant we have ever met.

Customer Service
Transparency
Site Admin
Build StagePre-Construction
Construction End DateJanuary 2021
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

Thank you so much for leaving your review of the experience you've had with Hickinbotham so far! We appreciate the kind words and will let Ian know.
We can't wait to start building your brand new home!
Kind regards,
The Hickinbotham Team

The reviewer stated that an incentive was offered for this review

Brian W.

Brian W.Metropolitan Adelaide, SA

  • Verified customer

Drew Westcott - so much more than the man with a plan!

published
Customer Service
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Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
Fiona W.

Fiona W.Metropolitan Adelaide, SA

  • Verified customer

Ian Zeng - the best building consultant I've ever met

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
Construction End DateDecember 2020
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1 comment
Hickinbotham
Customer Service T.Hickinbotham
  • Verified customer

Drew, has been real the whole time with us

published

So far leading up to the pre-construction phase Drew at Moana Seaside has gone above and beyond to help us create our dream home. He has listened and worked with our ideas throughout the whole custom planning of our home and he has provided us with in-depth information and guided us “first home owner” through the whole process and answered all our questions truthfully.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateJanuary 2021
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1 comment
Hickinbotham
Customer Service T.Hickinbotham

The reviewer stated that an incentive was offered for this review

Jill Tye

Jill TyeMetropolitan Adelaide, SA

  • Verified customer

Fantastic service throughout pre-construction

published

Louise Ashmore looked after my Husband and I through our pre-construction phase. From the word go, Louise called us to introduce herself and explained what was going to happen during the next phase of our build. She was always extremely polite and open to any questions, no matter how small or silly we felt they were being first time builders. Louise would update us regularly via email/phone to report on the progress throughout this phase, which was great as your not physically seeing anything, it's just paperwork other than selections. I would say to anyone being looked after by Louise that your certainly in good hands.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Hickinbotham
Customer Service T.Hickinbotham
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Questions & Answers

Amy

Amyasked

Can you change your plans mid construction? I’ve sent an email regarding change of sliding doors and am awaiting a response.

No answers
Quynh T.

Quynh T.asked

My house was built in 2005 by Hickinbotham. Anyone know what is the brand for the builder's standard tapware (flick mixer). I need to my shower flick mixer. Thanks. Quynh

No answers
Curious builder

Curious builderasked

As a second time builder of Hickenbotham do we get a discount for building again?

1 answer
Hickinbotham
Customer Service T.Hickinbotham

Hi,

Thank you for considering Hickinbotham for your next build!

We will always put our best offer to our repeat clients. Please talk directly to your Building Consultant to find out what we can offer you for building with us a second time.

Kind regards,
The Hickinbotham Team

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