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Tayla MitchellMetropolitan Adelaide, SA
- Verified customer
Read this review to know that Drew is for you!
Since the moment we walked into Drew’s office, we felt so comfortable and at ease. His friendly and humorous personality has made the whole process so far so much fun and super exciting. He is so knowledgeable and is always so patient when explaining things to us. Drew is always more than happy to answer as many questions as necessary to ensure we understand concepts. His customer service skills are outstanding. For people like us that aren’t very patient and hope for a quick reply, Drew has been perfect, really fast and thorough in his replies...Read more
. We have really enjoyed how Drew has allowed & encouraged us to incorporate our own ideas into our house plan to truly make it our dream home. Drew is clearly passionate and enthusiastic about his job which is very much appreciated when you are investing so much time and money into something. We could not have been happier with a building consultant than we are with Drew. Thank you so much!
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SeasideMoanaMetropolitan Adelaide, SA
- Verified customer
Amazing customer service Samantha Parobiec!!
We are currently in the construction stage with Hickinbotham and have had a wonderful experience thus far. In saying that, we would like to point out the exceptional customer service we have had from Samantha Parobiec in selections. We often see reviews for the building consultants but never see anything for the people working behind the scenes making sure everything comes together. Samantha has gone above and beyond for us and we have been extremely happy with the service she has provided. Keep up the great work Sam! It does get noticed.
Melissa and Luke
#buildwiththebest
1 comment
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- Verified customer
Amazing team and excellent customer service
From day 1, we received amazing customer service from everyone we dealt with at Hickinbotham, and especially from our sales consultant Cliff Green. He was honest and provided insightful advice regarding building a house not just for today, but for a long lasting family home. He helped us greatly with modifying our floor plan to make our home suit our family.
As this was our first build, we greatly appreciated Cliff's championing the whole build process, and especially for helping us with the council approvals. Without Cliff's guidance and assi...Read more
stance, we would still be waiting for Council approval as we have a significant tree in our backyard. He was able to negotiate with the council and redesign aspects of our build to not only suit the council requirements, but ours as well. We believe we ended up with a better home than originally planned thanks to Cliff. The pricing estimates he provided were accurate, and he explained why the estimates might change. Cliff also helped us find reputable companies/tradies e.g. demolition and arborist. We cannot speak highly enough of his lovely, positive and friendly personality. He is extremely knowledgeable about the building process and industry as a whole. We would recommend Cliff and Hickinbotham to anyone who wishes to build a home. After the sales process, our colours consultant Kirstie, made what appeared to be an overwhelming selection process so much easier and less stressful. She was able to ascertain our styles from an initial discussion, and helped us make sensible and timeless choices. During the build, we were fortunate enough to live next door and had an opportunity to observe the workers and site supervisor Neil hard at work. All the workers did an exceptional job. A special mention to the painter, Alfredo, for his attention to detail and tireless work. Our site supervisor Neil handled all our questions and fixed any minor issues during the build and after the final inspection in a speedy manner. His knowledge of the industry and positive relationship with the workers made things easier for us. Neil even gave us very helpful guidance for living in our new home, e.g. where to put the baby gate and how to complete post-build work. Overall, Hickinbotham handled the entire process professionally and with amazing customer service. We are very happy with our home. Thank you1 comment
Customer Service T.Hickinbotham
Hi Lucien & Burcu,
Thank you for leaving your review regarding the experience you've had with us! We're so glad you enjoyed the process and will make sure we pass on the message to Cliff & Neil.
Congratulations on your new home!... Read more
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Brian and RiniMetropolitan Adelaide, SA
- Verified customer
Kristen Williams - going above and beyond
We have just received our master plans which has been a smooth process with great thanks to our building consultant, Kristen Williams! She has been thorough throughout the pre-construction phase and has been approachable and helpful and has put in so much of her own time and effort to create our dream home She is always available to answer our questions (and there have been a lot) and has been there every step of the way offering advice and feedback when we were unsure of things! We would highly recommended anyone building their home to work wi...Read more
th Kristen, we are first time builders and home buyers so really had no idea what we were doing with plans and site position so to have someone who could guide us through was great and not at any point did we feel we were being talked down to or pressured into anything. we couldn't recommend Kristen enough1 comment
Customer Service T.Hickinbotham
Hi Brian & Rini,
Thanks for the review regarding your experience with us so far. We're so glad to hear you're enjoying the process!
On behalf of Kristen & the rest of the team; we can't wait to watch your new home come to life!... Read more
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Mark GMetropolitan Adelaide, SA
- Verified customer
Excellence in the South
As a second time home builder, my wife and I have found Drew Westcott from Hickinbotham Homes, Moana Display Village to be absolutely fantastic & was a pleasure to do business with. Drew seems to work 24/7 as he is always prompt in responding to any of my queries & design changes via email (there were a lot of them) and it never seemed to bother him. Drew was particularly patient in making design changes and giving us sound advise on what options we should take. Drew was also very cool & calm when we brought our screaming kids into his office where they tested his patience & resilience. I look forward to the remainder of the build process with Hickinbotham.
1 comment
Customer Service T.Hickinbotham
Hi Mark,
Thank you for the kind words regarding your experience with Hickinbotham so far! We'll make sure we pass it on to Drew and the rest of the team.
We look forward to continuing to work with you!... Read more
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- Verified customer
Quick, smooth process and best building consultant - Kristen Williams
We have just finished our pre construction phase which has been such a quick, smooth process with great thanks to our building consultant, Kristen Williams! She is such a thorough, outgoing, approachable person who put in so much of her own time and effort to create our dream home!! She is always available to answer our questions and has always been by our side every step of the way! We would highly recommended anyone building their home to work with Kristen.
1 comment
Customer Service T.Hickinbotham
Hi Tara,
Thank you for leaving your kind words regarding your experience with Hickinbotham so far! We're so glad to hear you've enjoyed the process & will make sure the message gets to Kristen & the r... Read more
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Alex Metropolitan Adelaide, SA
- Verified customer
Drew Westcott - far from your standard building consultant!!
This man knows his stuff!!
I have had the pleasure of working with Drew to bring my dream custom plan to life.
I’m very fussy and indecisive at best of times but with Drew it really was very easy and the pre construction process has been a smooth ride which tells you you’re dealing with a true professional.
It’s the little things he thinks of that really make all the difference,he thrives on incorporating your personal touches together with his innovative style to produce something that’s a little different from the rest...and within budget!!
His communication,knowledge and attention to detail is second to none.
He is a true credit to the Hickinbotham brand and if you’re thinking of building would highly recommend you pay him a visit.
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Georgie AxfordMetropolitan Adelaide, SA
- Verified customer
Drew makes everything easy!
My partner and I were weighing up between buying or building for our first home. It wasn’t an easy decision to make - as there are so many pros and cons for both. But after we stepped into the land at seaside Moana and met Drew, we knew all we wanted to do is build! Drew from the first point of contact provided us with all the information we needed. Within a week we signed off on our block. Drew has worked around the clock, answering any and all of our questions to design the perfect floor plan. He took into account all our needs, including a ...Read more
workshop for my partner and a large outdoor area for me! So far, the process of building with Drew has been so incredibly easy. Drew is open to give his honest opinion in what will work and what won’t - which is exactly what we needed as we have never been through the process. We can’t wait to continue building our home with Hickinbotham and Drew!Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Drew is a go to!
I have recently started my first home build with Drew and to date he has been a delight to work with. Right from the get go he has provided me with all the information I have need to make well informed and educated choices. He has been open, honest, thorough with all information and communication and has gone out of his way to make sure all my questions are answered. He has been incredibly helpful with choosing deigns and colours and has provided great insight knowledge to what makes a beautiful home. Its the little things that matter with Drew and have gone a long way with me so far! I look forward to continuing this process with Drew.
1 comment
Customer Service T.Hickinbotham
Hi Amy!
Thank you for leaving your kind words regarding your experience with Drew & Hickinbotham so far! We'll make sure this gets back to him & the rest of the team.
We can't wait to see your new home come to life!... Read more
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Sarah T.Southern and Hills, SA
- Verified customer
Highly Recommend Michelle Bryant
We found Michelle Bryant from Hickinbotham to be wonderful to deal with. She was knowledgeable, understanding, patient and more importantly, she was honest. She worked above expectations and was incredibly patient with us during the process. Our final cost was quite higher than expected due to the soil on our block, one thing this virus has been good for was lowering the RBA interest rate so we were able to get past this hurdle as otherwise this jump in cost would have left us unable to build.
1 comment
Customer Service T.Hickinbotham
Hi Sarah,
Thank you for the review of your experience with Hickinbotham so far! We appreciate the kind words and will pass them onto Michelle and the wider team.
We look forward to working with you on your new home!... Read more
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KatieMetropolitan Adelaide, SA
- Verified customer
Drew is the Bomb.Com
As a first home owner it is a very scary decision to build a house as your first home! Drew has been amazing in helping us to create a custom built home which has everything in it that we both want. He has made himself readily available nearly all the time to answer any of our questions and to calm our nerves! Thank you so much Drew, we would highly reccommend to all our friends and family.
1 comment
Customer Service T.Hickinbotham
Hi Katie!
We're so glad you've enjoyed your experience working with Drew & the Hickinbotham team so far! We really appreciate the feedback & will make sure it gets back to him.
We're looking forward to building your new home!... Read more
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Chris W.Metropolitan Adelaide, SA
- Verified customer
My experience with ian zeng and hickinbothem
We reacitly started our adventure of buying a house ian zang our building consultant was extremely great we have had no hick ups and everything has gone smoothly he gave us great tips and ideas how to make our biluild affordable for our first home top notch bloke highly recommended
2 comments
Customer Service T.Hickinbotham
Hi Chris,
Thank you for the review regarding your experience with Hickinbotham so far! We appreciate the kind words and will make sure it gets back to Ian and the rest of the team.
We look forward to working with you in this exciting time!... Read more
Know worries always a delight dealing with your team
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A K JohnsonMetropolitan Adelaide, SA
- Verified customer
Drew Westcott
I don't normally respond to review's because it seems every time you buy something, get any customer service you are asked for a review but in this case I had to respond because this bloke, Drew has been fantastic. Right from the moment we walked into the Display Home Drew made us feel welcome and explained how he was there to talk us through any queries we had regards the display. When we sat down to talk about what we were looking for he couldn't help enough. Drew had some great ideas to help us design our house. We could contact him any time...Read more
and within minutes he would have an answer for us. We went back and forward a few times with different things but Drew was always receptive and worked with us to achieve the outcome that we are very happy with. If you are looking to build a new home we highly recommend you seek out Drew Westcott.1 comment
Customer Service T.Hickinbotham
Thank you so much for leaving the kind words regarding your experience with Drew & Hickinbotham so far!
We're so glad you've enjoyed the process this far & look forward to working with you on buildin... Read more
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Jess and TylerMetropolitan Adelaide, SA
- Verified customer
Outstanding experience!
With both of us being first home owners/builders this whole process has been completely stress free, enjoyable and exciting with Drew.
Drew has been very patient and understanding, willing to answer and explain any questions we have and also given plenty of design guidance. Drew took time out of his day to show us various design options around newly developed seaside Moana which was amazing and more than we could have expected.
As soon as you meet Drew you will realise how truly passionate he is for design and ensuring that every customer is satisfied with their home.
We can not recommend Drew highly enough as we have had nothing but great experiences and are beyond happy to continue working with him on our build process.
1 comment
Customer Service T.Hickinbotham
Hi Jess & Tyler,
Thank you for leaving your review if the experience you've had with Drew & Hickinbotham so far! We'll make sure we pass this onto him & the rest of the team.
We look forward to building your first home with you!... Read more
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JackSouth Australia
- Verified customer
Excellent
Drew Westcott - The Kingdom
I was just a mere man in search of a kingdom and one day happened to stumble across Drew.
Drew was so helpful throughout the whole process. He is very patient, understanding and wants the best for you. He provides plenty of suggestions without being overwhelming.
He knows the ins and outs of the building game. He answers all questions efficiently and with useful information. If he doesn’t know the answers you can bet he’ll be on the phone straight away finding out for you.
Drew is always just an email away which m...Read more
1 comment
Customer Service T.Hickinbotham
Hi Jack,
Thank you so much for your kind words regarding the experience you've had with Drew! We love hearing this and will make sure it gets back to him.
We look forward to entering the construction phase with you!... Read more
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Han and IrisMetropolitan Adelaide, SA
- Verified customer
Ian Zeng- the best building consultant
Before my wife and I met Ian, we have met many building consultants in other companies. We didn't choose them for variety reasons. And since we met Ian, he is very patient and professional to solve our problems.
Ian is like a very good friend, gives us lots of suggestions on the plan regarding our needs. it really helpful for the first time building people,makes us avoid lots of unnecessary parts may makes us regards in the future.
Finally, we singed the contract. Ian is the best building consultant we have ever met.
1 comment
Customer Service T.Hickinbotham
Thank you so much for leaving your review of the experience you've had with Hickinbotham so far! We appreciate the kind words and will let Ian know.
We can't wait to start building your brand new home!
Kind regards,
The Hickinbotham Team
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The reviewer stated that an incentive was offered for this review
Brian W.Metropolitan Adelaide, SA
- Verified customer
Drew Westcott - so much more than the man with a plan!
We recently had the pleasure of working with Drew on the design of our new build. It wasn't by any means a simple plan, and had dual living requirements as well as quite a few other challenges.
I was going to start by saying that Drew was the man with the plan, but he is soooo much more. Firstly, he doesn't sleep! He responds so quickly to questions and changes that the ink hasn't dried on my email before he's got back to me! Like me and sadly, he enjoys pawing over plans looking for the smallest details to tweak and improve - in Drew, I t...Read more
hink I finally met my match! I'm also a numbers guy, and this is something I spend a lot of time focusing on - again, Drew's costing and detail was 100%; I simply couldn't fault it. Drew is also a gem when it comes to adding design details, and with his background in interior design was bouncing ideas back and forward with my wife (much to her pleasure and my confusion) about the colours, mid century modern and other things I just didn't have a clue about! The end product is something we are all very excited about - it met all our needs and more, and if the next stages are anything to go by, this build process will be smooth and enjoyable (unlike our last build). I simply can't recommend Drew highly enough - if you are thinking about building, do yourself a favour and make some time to visit Drew. You won't regret it!1 comment
Customer Service T.Hickinbotham
Hi Brian!
Thank you so much for the feedback regarding the experience you've had with Drew and Hickinbotham! We're glad to hear you're enjoying everything so far and can't wait to move into the construction phase with you.... Read more
Kind regards, The Hickinbotham TeamSimilar opinion? Write a review on ieatwords.com.au!
Fiona W.Metropolitan Adelaide, SA
- Verified customer
Ian Zeng - the best building consultant I've ever met
I started preparing to purchase my first home since October last year. After checking over thirty houses in the market, I decided to build my own house.
It's such a long process. Basically I have contacted all the building companies in South Australia, and I checked all the display homes in Lightsview, Enfield, Smithfield and Seaford. I got to know the details and prices offered by each building company, i even made a chart to compare the differences.
I have spoken with Ian Zeng over the phone before I physically met him in Lightsview. I was ...Read more
impressed by him after the first chat. He not only answered all my questions, also gave me plenty good suggestions including details. For some of my unrealistic ideas he did not say no directly like other consultants, but told me why it was not possible or unnecessary to do so. In the end I choose Hickinbotham for Ian's sincere and thorough. Ian updates me promptly about the changes, and he doesnt mind taking up after-work time to answer my questions. All the info I received from him is transparent with no hidden charge or confusing offer. Now I have signed the contract with Hickinbotham and waiting for the color selection. This is a really important choice of my life. I'm very excited, and I appreciate Ian's help through all the process. Ian is the best building consultant I have ever met and I highly recommend him. He will never let you down.1 comment
Customer Service T.Hickinbotham
Hi Fiona,
Thanks so much for leaving your review about the experience you've had with Ian! We appreciate the kind words and will make sure this gets back to him and the rest of the team!
We look forward to watching your build progress!... Read more
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- Verified customer
Drew, has been real the whole time with us
So far leading up to the pre-construction phase Drew at Moana Seaside has gone above and beyond to help us create our dream home. He has listened and worked with our ideas throughout the whole custom planning of our home and he has provided us with in-depth information and guided us “first home owner” through the whole process and answered all our questions truthfully.
1 comment
Customer Service T.Hickinbotham
Hi Naomi!
Thanks for leaving your review regarding your experience with Hickinbotham so far! We'll let Drew & the wider team know of your kind words.
We look forward to building your new home!... Read more
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The reviewer stated that an incentive was offered for this review
Jill TyeMetropolitan Adelaide, SA
- Verified customer
Fantastic service throughout pre-construction
Louise Ashmore looked after my Husband and I through our pre-construction phase. From the word go, Louise called us to introduce herself and explained what was going to happen during the next phase of our build. She was always extremely polite and open to any questions, no matter how small or silly we felt they were being first time builders. Louise would update us regularly via email/phone to report on the progress throughout this phase, which was great as your not physically seeing anything, it's just paperwork other than selections. I would say to anyone being looked after by Louise that your certainly in good hands.
1 comment
Customer Service T.Hickinbotham
Hi Jill,
We appreciate the review you left regarding your experience with Hickinbotham so far! We'll be sure to pass it on to Louise and the rest of the team.
We look forward to watching your first home come together!... Read more
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Questions & Answers
Amyasked
Can you change your plans mid construction? I’ve sent an email regarding change of sliding doors and am awaiting a response.
No answers
Quynh T.asked
My house was built in 2005 by Hickinbotham. Anyone know what is the brand for the builder's standard tapware (flick mixer). I need to my shower flick mixer. Thanks. Quynh
No answers
Curious builderasked
As a second time builder of Hickenbotham do we get a discount for building again?
1 answer
Customer Service T.Hickinbotham
Hi,
Thank you for considering Hickinbotham for your next build!
We will always put our best offer to our repeat clients. Please talk directly to your Building Consultant to find out what we can offer you for building with us a second time.
Kind regards,
The Hickinbotham Team
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Customer Service T.Hickinbotham
Hi Melissa and Luke!
orward to working with you & can't wait to see the final product!Thank you for your the review regarding your experience with Hickinbotham so far! We really appreciate the kind words and will pass them onto Sam & the rest of the team!
We look f... Read more