JohnPerth, WA
- Verified customer
Worst experience. Highbury Cowboys
House was not built to Australian standards, the house severed substantial cracking after handover so I had to engage a approved building inspector who found that the roof was not built to Australian standards, subsequently led to the roof heaving from the walls.
The entire experience from HH was disappointing, not being able to change simple designs during construction such as lighting, door handles. Being told the build time would be 6 months and in reality it was 13 months for a small single story 4/2. Poor supervision of tradies, poor comm...Read more
unication, and to top it off at the time of handover I was given a bill of an additional 12k which the mortgage wouldn’t cover due to the builder going above cost! Do not use this company. You will be dissatisfied. They are a managing sub contractor who has no experience in house building and are simply out to take your money with a 25%!Mark up on all tradies.1 comment
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Satisfied clientPerth, WA
- Verified customer
Great local builder
After living in our custom built 2 story Highbury Home for 3 years now we couldn't be happier. A quality build within the allocated time frame and on budget. The few minor issues that cropped up over the initial year or so were dealt with immediately. The team are friendly and helpful wading through this complicated time consuming process, and are focused on a great end result! We recommend them to everyone who asks us who the builder was.
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- 2 reviews
- Verified customer
Seamless Experience!
Our Highbury Homes experience was excellent, from the design phase, during construction and even post hand-over. Having built multiple times, we were seeking a builder to custom design a two storey house to maximise our block with rear views. We had basic drawings which were converted by Dave Curran to a unique design to suit our individual needs and within budget.
The build was seamless and took approximately 10 months to construct. We cannot fault the sub-contractors and tradies who were friendly, experienced and delivered a quality product....Read more
Similarly, our Site Supervisor Simon Moorhouse provided timely advice and follow up works when required. A special mention to our Project Administrator Veronica Chrimes who was our point of contact. We had regular communications with Veronica making adjustments and variations big and small at intermittent times. Her customer service is impeccable! She attends to all requests in a timely and professional manner and made our building experience a positive and pleasurable one. We would not hesitate in recommending Highbury Homes as the overall building experience was exceptional!Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Very Impressed
I just wanted to take a moment and thank Highbury Homes for the beautiful, structurally sound home they built for us. My husband & I were impressed with Highbury from the start. We wanted to build a unique, custom designed house with high gabled ceilings throughout much of the home. We met with a number of builders who didn't take the time to prepare a budget for our house because they thought the gabled ceilings would far exceed our budget or we wouldn't be able to achieve the high pitch that we were after. Highbury didn't hesitate and in the ...Read more
end by making a few small changes, we realised this project could be done within budget. When comparing display home companies, we always liked the design of Highbury Homes and found ourselves continually gravitating back to them. We are very pleased that we chose them in the end. The house was built within 7 months which is not always the norm. We had some extensive flooding on our farm in the winter but there were few building delays and their trucks arrived even when we thought they wouldn't be able to. I will say, we did choose a number of our own finishes from some of our own sinks, basins, industrial lights and roof trusses but Highbury worked with us to achieve our goals. No building experience is perfect but overall, we have been very happy & love our new home. Building a brand new home can certainly take time and requires checking in with the house as it evolves and also with the office on a continual basis. I wanted to specifically mention that this process was a particularly good one because of our Project Administrator, Veronica who we worked with daily for quite some time. She was excellent at her job and made the experience a really pleasurable one. To the same extent, we also worked equally close with Lauren, Emma & Sacha. These girls in this office are so efficient, knowledgeable and incredibly helpful. They are a great asset to Highbury. The build quality & workmanship was excellent. Having said that, It's not only the physical build, but also your experience with people that helps define your overall view of a company. Both were great.Similar opinion? Write a review on ieatwords.com.au!
Tim St PSouth Fremantle
- Verified customer
Very efficient, professional, high quality
I wanted to build a home on some vacant land and had ideas regarding the general design and look of the home. I contacted Highbury Homes because I had seen some of their previous work. Over the next couple of months I met up regularly with one of their team, Lee-Anne Bailey. We would draw up designs and plans over coffee. Between us we came up with the first "artist's impression" of the house. The Highbury architects then took over and converted our vision into formal plans. Lee then took me on a "tour" of warehouses and suppliers of fitting...Read more
s, floorings, etc to decide on the fine details of the home such as taps, floor tiles, basins, toilets, doors, wall colouring etc etc.. Once done, I signed off on the plan and Highbury got to work building. I was away for a large component of the building process but was able to pop in every now and then to observe progress. The home was built in a timely fashion and to budget with not problems whatsoever. The final product was exactly what I had hoped. Darren Leckenby had been working behind the scenes to ensure a smooth build. I have now lived in the home for over two years and I love it. It looks good, it has great lighting, it is high quality. After 6 months, I did notice one minor "glitch" in the build. One of the power outlets was not quite where I had planned. However, because it was more than 6 months after moving in, the deadline for requesting changes has passed. Nevertheless, Darren contacted me out of the blue recently to ask how everything was going. I told him I loved the home... but I decided to mention the small glitch. Without hesitating, Darren immediately arranged for the problem to be fixed with no cost to me at all (even though I had missed the mistake in the plans and had signed off on them). As such, I highly recommend Highbury Homes for the quality of their products and absolutely top class service.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Awesome builder from start to finish
Our Highbury home was completed earlier this year and we absolutely love it in every way. The builder was awesome to deal with right from the start through to the finish, always professional, friendly, helpful, patient and quick to respond. The build was very well managed and decent tradesmen were used for all the jobs. As a result the build quality is excellent. We have built before and we found the experience and result with Highbury to be far superior. I would not hesitate to recommend Highbury Homes to anyone who is deciding on a builder and is looking for a quality home. Thank you so much to all the lovely staff for building our dream home and looking after us so well at every stage. You are a great team.
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- Verified customer
Smooth sailing.
I built with Highbury Homes because they were able to build a custom design home for my narrow lot that other builders were not able to do. I was very impressed with the design they provided for me. My sales rep was friendly and professional and very patient as I had to sell my other house before starting the process with them. They provided me with a design and did a lot of work at absolutely no cost. The work they did was very good as well. The building process was easy and smooth and nothing like the horror stories you hear. My site supervis...Read more
or was very accommodating as I worked during the day. I can't really fault them with anything as admin kept me up to date on changes and always responded to my emails and phone calls promptly. I highly recommend them as they take care of everything! Thank you Highbury Homes for a positive building experience!Similar opinion? Write a review on ieatwords.com.au!
ChrisoAU
- Verified customer
Professional staff & Great Quality Home
We are very happy with a new Highbury Home. We decided to build a custom designed home to specifically suit our block. The whole process went very smoothly and the staff were very polite and professional from the sales rep right through to the Site Supervisor.
The build was finished very quickly and they even allowed us to make some pretty drastic last minute changes during construction. I was pretty pedantic with checking things during the build – I took a tape measure to every wall and cross checked everything and I was surprised just how accurate and well-built everything was.
We definitely recommend Highbury Homes to anyone and would choose them to build again ourselves!
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Other Home Builders
MsAndersonWA, 6000
- Verified customer
Really happy with our new home
After building earlier this year and we would like to say a huge thank you to the team who worked together to get our house completed.
We were so pleased with the custom design to suit the constraints of our block. There was a lot of thought put into the placement of rooms and windows to suit the orientation and they also incorporated plenty of storage. They were able to detail some non-standard items to allow for special internal sliding doors we wanted to add after handover and even gave suggestions on how we could best hang these doors. W...Read more
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FridPerth
- Verified customer
3 year Anniversary
Just realised I have been in my "new house" (I still call it my new house) for 3 years this week and I still love it. The whole process great and even had a couple of little things dealt with after handover without dramas. The range of options available let me personalise my home and I would do it again with Highbury Homes.
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- Verified customer
Roof leaks, gutter fell off
I would seriously look elsewhere for a builder. Cannot manage their sub contractors. Our box gutter leaked for 3 years before finally they got the silicone in the right area to stop it leaking. Who knows for how long until the sun destroys the silicone and it leaks again. Also last year our front gutter fell off because Red Tag roofing (Highbury sub contractor) thought that it was a good idea to install it by attaching it to the fascia with small tek screws instead of brackets as per the Aust Standard. Replaced it with a new one and didn't silicone the joins and now the fascia has been ruined. I would build with someone else.
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- Verified customer
Happy customers
We are nearing the end of the building process and couldn't be happier so far. Both the site supervisor and project administrator have been highly responsive, proactive and helpful. The quality of the work is great and the progress has exceeded our expectations. We would have no hesitation in recommending Highbury Homes to anyone wanting to build. Can't wait to see the finished product.
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- Verified customer
Seamless Experience
Our prestart rep Veronica has been amazing throughout our build, a response within 24hrs every time, the quality of the build has been faultless so far, we have engaged an inspector which I'm now thinking was a waste of money because the tradesmen used so far have been so fast and with such attention to detail. Can't wait for the final touches so we can move in!! This is my second time building and I would absolutely recommend Highbury Homes.
1 comment
Pretty much at lock up now and would still recommend! :)
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- Verified customer
Fabulous!!! Great Service, Beautiful Home!
From Pre-Start to Handover, it was indeed a pleasure dealing with Highbury Homes. Throughout the build of our beautiful 4 x 2 home in Hammond Park it was professionally managed by our Supervisor Leon, with exceptional attention to detail during this time. We could not be any happier with the quality, workmanship and the professionalism that was provided to us throughout our building process. I would highly recommend Highbury Homes to those who seek exceptional customer service, building design and a beautiful home to last a lifetime. Thank you once again to Peter and the Highbury Homes Team.
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JaneLoPerth
- 2 reviews
- 4 likes
- Verified customer
Excellent Service So Far
We are building a modified version of the Horizon, a double-storey home on display at Coogee. We are absolutely delighted with the service and attention to detail we have had from the design phase onwards. The designer was able to translate our wish list into an affordable and stylish home. He went out of his way to make changes to suit the orientation of our block, to maximise our views, and to accommodate neighbours concerns. He visited the block several times to ensure the design would be perfect. We made several design changes over a six m...Read more
onth period and never felt awkward about asking for changes, even when it meant delays to building approvals. Once pre-start started we were once again delighted with the service we received from the contracts manager. We made many changes to the addenda over a period of months, and again, no request was ever met with resistance. The drafting team were very supportive and went out of their way to help us decide on the best changes. We have now had the pad laid, the plumbing and electrical works in. So far, we cannot fault the professionalism of all staff involved.1 comment
We are in the last stage of building with cupboards and tiling done. About 5 weeks to completion. The Highbury team and contractors are outstanding. Nothing has been too much trouble and everyone has ... Read more
kept us informed of any hiccups or delays. I have been really impressed with communication as phone calls are returned promptly. The project manager ( Darren), and supervisor (Drew) are genuinely interested in getting our job done as quickly as possible with high standards maintained. can't wait for handover.Similar opinion? Write a review on ieatwords.com.au!
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neilhm
- 4 reviews
- 6 likes
Very Poor Builder - No Respect for the Owner
Overall: Pros: Stuck to the price and actually paid me for some contractual breaches
Cons: very poor builders and disrespected the owner on numerous occasions.
Overall: I have built with Highbury Homes and found them to be completely unsatisfactory for a number of reasons. The most problematic aspect of Highbury Homes is they consistently failed to honour the terms of the contract or their verbal utterances. For example, they installed plastic piping instead of copper, even though the contract specified copper. The site supervisor mismanage...Read more
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anonPerth
Good quality product - shocking customer service
I would never build with this company again. We were building from a remote location and we're told at the beginning that we would have regular communication regarding progress via email. Once they had our money and signed contracts, communication was rare. When we requested information we were told it was "none of our business" those words came from the mouth of the highest authority of the company, so we felt trapped.
Our house was built to standard and we had the usual problems hat occur when building but I would never recommend anyone to ...Read more
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brilliant service and product
My wife and I had Highbury Homes design and custom build two homes. They helped us with the subdivision, design and built them to a high standard. We were always kept informed regarding the progress and works completed. Our supervisour and project manager that were assigned to us always communicated with us, answered our questions and solved issues when they arose. We are extremely satisfied with the entire service and product.
I was treated like a valued customer. Alwasy had my phone calls returned and questions answered. problems were solved efficiently.
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Catherine - TappingPerth
Great job Highbury
We are second home owners are very pleased with our selection in choosing Highbury to build our home.
We had some basic ideas as to how we'd like our new home to look, but the designers at Highbury soon transformed our ideas to the next level. Even though we'd built before and thought that we knew it all, our designer came up with ideas that we hadn't even thought of (and kept it within our budget)
The pre-start process appeared daunting a first. So many decisions to make. Our project administrator provided with a list of suppliers and pr...Read more
oduct display outlets that helped us prepare for our decision making process. To our surprise, Highbury had also arranged for us meet with an interior designer to help us with the internal and external colour selections. We're not sure if Highbury provide this to all of their clients but we were thrilled with the extra service. It was such a help. The plans went through the shire approval process with a few hiccups but we suspect that the delays here were due to typical local government red tape. Highbury were chasing the approvals on a regular basis and doing all that they could. Overall it wasn't a big issue and the plans were approved. When we got to site, we were introduced to the supervisor. He was perhaps a little on the gruff side, but we soon learnt that his skills were in construction and getting the the job done, not just saying yes, yes, yes. Great job [name removed], thanks for everything!Similar opinion? Write a review on ieatwords.com.au!
Bruce58Perth
Highbury Homes - Built New double story (6x3)
It all started well with Highbury Homes, sales guy was nice. Site Manger needed an attitude adjustment, hardly returned phone calls, and was always dismissive about issues on site... Only a little customer service was required from him to keep me happy, but there was no courtesy at all.
We have now been in the house for 18 months and we are enjoying being in the house. HH came back to fix the cracks etc. at 6 months, however one of the same cracks over the fireplace re-appeared at 9 months but HH are refusing to fix telling me it's a home ow...Read more
ners issue. If the crack was 'fixed' properly in the first place it wouldn’t have re-appeared. Other issues: A number of towel rails all rusted, on the second replacements now, - had to continually chase them up for replacements; No Hot water when we moved in - The Plumbers HH used, were terrible, the owner of the plumbing business was aggressive to us and completely disrespectful Roof leaked badly in 4 places prior to us moving in. Anyway, in short dealing with Highbury Homes started very good with the sales person, there were a few bumps and bruises along the way, which we dealt with, but what's disappointing when we have built a $1M home with them, as soon as they have your money, after sales service is virtually non-existent. We have not been the type of family to write bad comments, but in this case feel like you all need to know. Contract Admin guy was nice After sales service, terribleSimilar opinion? Write a review on ieatwords.com.au!
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Highbury HomesHighbury Homes
Hi John,
We are extremely disappointed to read your review as we take quality seriously here at Highbury. I note you state your job was completed in September 2016 (nearly 4 years ago), however I hav... Read more
e checked the jobs that completed from August 2016 through to October 2016 and there are no completed jobs for a ‘John’ so I am unable to investigate your claims further. However, I can categorically state we have not had direct feedback from a client that completed a house within 2 months of September 2016 that indicates our build was deficient and non-compliant with standards. Please urgently contact us so we can verify your claims and take corrective action if genuine.