Received a broken toy $40 and their solution was to send our wood glue and a $10 refund as the item is no longer in stock. This is completely unacceptable. Won’t buy here again.

Havent actually taken it out of the box yet, but what I can see it looks very good. Hip Kids were a reliable site to buy from, as they DO get back to you if you have any queries on delivery

I ordered 4 puzzles and a ride-on toy online. Puzzles arrived in 3 days and toy came a day later. Very happy with puzzles. Ride-on maybe smaller than anticipated, but yet to assemble as is a Christmas present.

We bought the Hipkids ride on steel racer/push car for our grandsons first birthday present. Communication was excellent and the product was delivered quickly and is exactly as described. One of the wheels was damaged as a result of packing from the factory and I emailed Hipkids to advise. They promptly posted a replacement wheel express post to reach us the following day. This is the type of service you expect but rarely get. Well done Hipkids, will be using you again.

The quality is terrible. It looks like it was slapped together.

Worse than then the product’s quality is the customer service. Hipkids filters out any negative reviews of their products. I have tried leaving a three star review on their site twice and it doesn’t appear, therefore greatly misleading it’s consumers.

Had I seen these negative reviews I would not have purchased this product for my child. My one year old is nearly too big for this bike. Her heels are constantly getting pulled under the back axel. This bike is a terrible design as though it was never actually tested out.

I was not sure how my teepee order would go after reading others’ reviews.
But after looking around for a decent quality teepee for a reasonable price, hip kids was the only one.
So I took a chance it paid off. Shipping was super quick, they had my order shipped the same day I made the purchase and the product looks pretty good. I would probably buy again.
Although I would say the play mat that comes with is really like a blanket not much cushioning. You’ll need a rug underneath it.

Teepee from hip kids after 2 months in use. Dangerous things for little ones. Hip kids company replied to us that they are the best anyway and don't see any problems with their crappie toys.

Bought 2 in 1 Toddler Mini-Trike with Wicker Basket for our grandson's first birthday, did not know that this cannot be maneuvered, it is designed to go straight, need two people at either end to turn the trike for the baby to enjoy the ride. Suitable for babies from 12-18 months.

Wonder the challenges when transformed into a balance bike.

Very Disappointing.

I ordered the 3 wheel balance trike for my daughter on a Sunday and received it by Friday so was really happy with the quick postage. It was easy to assemble and looks cute. My daughter loved it and was happy to go straight to the park for a test ride.
While it is very cute, it is not a quality piece that will stand the test of time, however for approximately $100 I wasn't expecting too much in terms of quality. I will be happy if we get a years worth of riding out of it.

I ordered and paid for a kids table set in Sept 2018. It was advertised as 1-2 days dispatch.
After a week of no delivery I followed up and they told me the new delivery time would be end of November! 2 months later is a huge difference.
A month later they call and tell me it will be early December instead!!
I called the day before delivery in Dec and they told me the new timeframe is January 2022. Had I not called no one would have given me an update.
Terrible Service! Learn how manage to customer expectations, compensate when you have fallen
short and inconvenienced and learn simple supply/demand principles!

Their products are lovely and expensive. But I found the customer service to be lackluster at best. Its as if they don't care about good relationships with customers. My inquiries to them were dismissed without any discussion. I can respect a decision of a company even when I don't agree with it but I find speedy and airy dismissal unnecessary. I would not recommend. I suggest find a company that cares about people and good service.

I recently purchased the kids piano and I couldn't be happier with the customer service! Highly recommend their amazing products.

This product is cheap and nasty. So poor in quality it cracks when being screwed together. Company refuses refund stating all damage needs to be reported prior to assembly when it in fact breaks on assembly and over time. Almost half of panels cracked over a period of 2 months.

Will never purchase from this company again.

Robbery!

I ordered in January buy still waiting for delivery (its nearly June)!
I will not order again in future at all.

I Purchased a toy box for my son's birthday and to my dismay, was not up to standard. Although the initial appearance is modern and nice, the particular toy box I received was of cheap quality timber with multiple scratches and cracks, the screws included were much too small to actually hold anything together plus the rails on the lid had no holes drilled in. Very disappointed and was looking forward to buying more items from this site but being the first time buying from Hip Kids, it has left a bitter vibe and will not be coming back and will be informing my fellow parents of my unfortunate experience.

I placed my order with Hip KIds Tuesday and it arrived Thursday. I am thrilled to bits. I will not hesitate to order more in the future

Beautiful design & quality product. We have just purchased our second Hip Kids product & are just as impressed!

Delivery was super quick & we can't wait for our little one to open on her Bday!

Our 2yo son loves the balance trike from hipkids. I love that it converts into a balance bike as he grows. It was really easy to assemble and delivered really quickly.

The kids activity table with storage is great quality and something that will last for years! Struggled to find a table with adequate storage for all the small pens and crayons and this one ticked all the boxes.