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6 questions from our users

Nosa

Nosaasked

HR6CF307

My Hisense deep freezer doesn’t froze to the bottom and the alarm light has always been on. I purchased it December 2022. I hope I didn’t made the wrong choice by purchasing hisense product. Any help?



2 answers
Gee
Gee

Hi iv got the same and I love it, best thing ever and my alarm have never gone on, iv call we’re you got it from as it’s still new

Hisense
Jasmine F.Hisense

Hi Nosa,If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry and go through the required troubleshooting.

F.F.D

F.F.Dasked

HR6CF307

Hi, i actually have A HR6CF306 freezer, which has the alarm light on and is not freezing.... what does this mean? Is the motor broken? The motor turns on ocassionaly on and off....

1 answer
toeknee
toeknee

Sorry for the delay in response... Yeah, this becoming a common theme with this brand of chest freezer by what I've read and heard and experienced myself.
Mine was replaced under warranty due to the same alarm light being on and the unit not keeping cold. Although it would come good for a while at times before shining the alarm light on again.
A person from Hisense in Australia actually told me it means the compressor is not functioning properly enough to keep the temp setting, so I chose to replace it with another brand new Hisense freezer, which also attracts the 3yr warranty! Hisense seem to be the only brand with an alarm light as such. Which I find a handy feature.
So if yours is still under warranty you'll have it replaced or credited to the store you bought it from. If you read my initial review on my freezer you understand that it can become an arduous exercise to get the ball rolling on a warranty claim, but nonetheless, the claim legally starts on the date you make first contact with them.
Hope this helps...



Rosemary morris

Rosemary morrisasked

HR6CF307

Why my freezer does not have light on I even tried to hear power and nothing.my plugs and breaker box are working. I purchase this back in June of 2016. Can you check my warranty Must of register the product .my name Rosemary Morris [details removed] my 12180 please check this out for me with my information? My email is [email removed]..... ..ty

No answers
Peter O.

Peter O.asked

HR6CF307

The alarm is always on. Why?

No answers
HURSTVILLEE NSW

HURSTVILLEE NSWasked

HR6CF307

Whenever I got new hisense hr6cf307 and pluged in the alaram light was on after 2 days it automatically turn off.Is this normal or fault in frezzer?

No answers
Kharga

Khargaasked

HR6CF307

I just plugged in the new freezer(hr6cf307) both the green light and alarm light on! And the temp control is in cold. It's brand new(just plug in) can someone help me. Is it normal to get the alarm light on when u first plug in or where should I turn the temperature control? Any help would really be appreciated. Thanks



No answers
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