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58 questions from our users

Damilola S.

Damilola S.asked

HR6CF146 / HR6CF206 / HR6CF307

I bought Hisense chest freezer 205L yesterday, I switched it on and discovered that both the power and alarm lights are on, the freezer is working but Is it normal for alarm light to remain on?

No answers
Faith M.

Faith M.asked

HR6CF146 / HR6CF206 / HR6CF307

Just curious, I got a 205l hisense chest freezer today, it's fantastic BUT I notice a noise that isn't constant but goes for 5 to 10 minutes every hour, I understand its obviously the inner working but I'm just wondering if its normal and everyone else's does it?
Cheers, Faith

2 answers
Hisense
Jasmine F.Hisense

Hi Faith, depends what kind of noise it is making ? When the freezer is cooling, the compressor, which is typically at the back of the freezer near the bottom, makes a low, gentle humming noise.

Faith M.
Faith M.

Thank you for your reply Jasmine, yes it's just a low gentle humming noise that isn't constant but goes for a minute or two every 30 minutes, I'm glad it's normal lol thank you so much for the reassurance

Kizito Tony

Kizito Tonyasked

HR6CF146 / HR6CF206 / HR6CF307

I bought an hisense freezer and it was working fine until recently when the alarm light came on and ever since the freezer has stop freezing and the alarm light has refused to go off, what can I do?

1 answer
Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.

Mustapha R.

Mustapha R.asked

HR6CF146 / HR6CF206 / HR6CF307

Hello...please my Hisense 260SH is not freezing well and u know Corona case stuff no one can go out and my stuff could spoil......any idea why it will work 30mins and stop?

1 answer
Hisense
Jasmine F.Hisense

Hi Mustapha, have you called Hisense already for the issue you are having ? if so can you provide me with your Hisense Reference Number I will look into it for you.

Aroworowon N.

Aroworowon N.asked

HR6CF206

I just bought an hisense freezer on Friday and it was working fine till Saturday when the alarm light came on and ever since the freezer has stop freezing and the alarm light has refused to go off, what can I do?

1 answer
Hisense
Jasmine F.Hisense

Hi, If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry. if it was recently purchased its worth while going back to the retailer also.

Nosa

Nosaasked

HR6CF307

My Hisense deep freezer doesn’t froze to the bottom and the alarm light has always been on. I purchased it December 2022. I hope I didn’t made the wrong choice by purchasing hisense product. Any help?

2 answers
Gee
Gee

Hi iv got the same and I love it, best thing ever and my alarm have never gone on, iv call we’re you got it from as it’s still new

Hisense
Jasmine F.Hisense

Hi Nosa,If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry and go through the required troubleshooting.

Steven S.

Steven S.asked

HR6CF146 / HR6CF206 / HR6CF307

Is it normal for the power light on the freezer chest to continuously flicker?

2 answers
Gee
Gee

You must maybe have it on a wrong setting or a bad freezer mine dosnt do that it shouldn’t

Hisense
Jasmine F.Hisense

Hi Steven, no it shouldn't be flickering, If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry and go through troubleshooting over the phone to determine the cause.

osamudiamen G.

osamudiamen G.asked

HR6CF146 / HR6CF206 / HR6CF307

How long dose it take to block?

1 answer
Hisense
Jasmine F.Hisense

Hi,If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.

Jojo N.

Jojo N.asked

HR6CF146 / HR6CF206 / HR6CF307

What does it mean when the red light is on?

No answers
Amy H.

Amy H.asked

HR6CF146 / HR6CF206 / HR6CF307

My running light has turned off. It's just the power light on. Is this normal? Is this still freezing

1 answer
Hisense
Jasmine F.Hisense

Hi . If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.

AKINWANDE H.

AKINWANDE H.asked

HR6CF206

I just got an Hisense chest freezer HR6CF260 it was cold initially and after putting items inside the alarm light came up and it as stop cooling since then. What should I do? Is not even up to 4days of purchase.

4 answers
Whemmy A.
Whemmy A.

I'm facing same issue... It has stopped cooling for almost a week now, I took it to the service center, brought it back to my store, yet it won't function well... I'm fed up ooo...

Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.

AKINWANDE H.
AKINWANDE H.

Whemmy A. Try get a stabilizer to support it. Mine have started working with the help of the stabilizer buh the alarm is always on.

Pippa B.

Pippa B.asked

HR6CF146 / HR6CF206 / HR6CF307

Hi, just purchased a Hisense chest freezer. It started frosting up on about day 2 after purchase. Is this normal or do i have it on too cold a temperature? Thanks

3 answers
Hisense
Jasmine F.Hisense

Hi, If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.

Pippa B.
Pippa B.

I tried to call this number and I am just listening to a recorded message that repeats itself over and over again. It doesn't allow me to get in touch with a customer service rep.

Hisense
Jasmine F.Hisense

Hi Pippa we do not have calls waiting in the queue so you should be able to get through. None of the Hisense Chest Freezers are Frost Free. Frost/ice may build up. If it is too much, lower the temperature.

Tina Soper

Tina Soperasked

HR6CF146 / HR6CF206 / HR6CF307

after a power cut the freezer is working but there is no lights on the control panel

No answers
Shitabey K.

Shitabey K.asked

HR6CF146 / HR6CF206 / HR6CF307

How many hours can it last when freeze before the block start melting?

4 answers
Shitabey K.
Shitabey K.

How many days can the ice block go when their is power failure ( Nigeria) power goes on and off

toeknee
toeknee

Shitabey. Don't worry, the power here in Aust. isn't always reliable either. But, recently another power outage happened at my place for 12hrs and all the frozen food and ice blocks in myfreezer were still solid frozen. I did not open the door at all during the power outage. I also did not open the door on my main refrigerator for the whole time and the food (milk etc.) were still fine when the power returned.
One thing to keepin mind though. Probably best to switch off at the wall socket, the freezer/ fridge when the power goes out. Wait until the power supply returns then switch it back on (if you're at home at the time that is). Doing this will ensure the possible surge of electricity when the power supply comes back on, doesn't fuse/ damage your freezer/ fridge components. This can happen, same as when lightening strikes the power grid and burns things out. So it's just a precautionary thing I do for myself.

Shitabey K.
Shitabey K.

U said u never opened the door, so what if I need to take out some important things from the freezer so what will happen. I have a thermocool chest freezer and so far is able to block it takes like 5 days before I will see no traces of ice block but it will still be very cold. Can hisense do the same.

CluckinRoostah

CluckinRoostahasked

HR6CF146 / HR6CF206 / HR6CF307

Had a power failure when power went back on red light was on chest freezer hisence

3 answers
Klm
Klm

If your power is now restored it should go away once it’s at it’s colder setting

Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry

toeknee
toeknee

If the light doesn't go out after a few hours, then it means there's an issue with the freezer and best to call Hisense as they've offered.

Angela G

Angela Gasked

HR6CF206

Hi, the Orange Alarm light is constantly on. We've cleared all excess frost etc, but it's not made any difference alarm light wise. It is set to just over Mid temperature wise. Is this an indication that the freezer is on it's way out?

2 answers
toeknee
toeknee

Angela,
Yes the warning light indicates that the compressor is struggling to maintain the set point. When mine went, I turned it off for 1/2 hr and turned it back on. A couple days later the warning light came back on. I had it replaced under warranty.

Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry

Barbara L.

Barbara L.asked

HR6CF146 / HR6CF206 / HR6CF307

Does the running light need to be on all the time or only when the compressor is running. What temp is good for the freezer, my running light goes off then later on will come on.

5 answers
Jaz
Jaz

I threw mine out as it was wormlike a fridge instead of a freezer. A lifespan of 4 years. I wont get a hisense again.

Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry

Klm
Klm

In winter I run the freezer at -15 and in summer -16 to-18 because I live in a very hot climate. As I really havent noticed the lights I cant advise, ring the tech support team and you will get the correct answer

Barbara L.

Barbara L.asked

HR6CF146 / HR6CF206 / HR6CF307

I have the hisense 145lt. tucker box, At the front I have 3 lights, Running, Alarm and Power, should the power and the running lights be on all the time, how can I check its temp. First time owning a freezer so not sure what the temp inside should be Thankyou.

2 answers
Klm
Klm

Yes your power and running lights should be on if power is switched on to the unit. You can buy a fridge/freezer temperature gauge for a few dollars if you want to check its set correctly

Barbara L.
Barbara L.

should the running light stay on or only when the compressor cuts in as mine is not on all the time comes on now and agan

asere o.

asere o.asked

HR6CF206

My freezer has humid at the frontal exterior case is it normal or something is wrong because i just bought like 2 weeks ago?

2 answers
toeknee
toeknee

It's normal for this to happen. I live in the tropics and every chest freezer I've owned has done the same thing. Even fridges can do this. As long as there's no fault or warning light on and it is keeping contents frozen, it's fine. Also, take notice how long it's running each cycle as you may need to adjust the temperature setting.
If it's cycling on and off frequently then turn the setting higher because it'll generally mean it's not cooling the freezer well enough each cycle.
If it seems to be running for to long before cycling off, then touch the dial down a bit because it'll generally mean it's cooling things too much.
I have mine set at the half way mark all the time, which has been recommended to me by my electrician.

Hisense
Jasmine F.Hisense

If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry

Paul

Paulasked

HR6CF146 / HR6CF206 / HR6CF307

I can’t open the door of my hisense freezer HR6CF146. Intermittently it opens then it is stuck tight. Any ideas?

2 answers
toeknee
toeknee

Paul,
My freezer is the same... I think it's something to do with the following, but not a scientist so may be off the track.
When the lid is opened warm outside air rushes in and when the lid is reclosed, that warm air immediately shrinks in the much colder environment which creates a vacuum inside that makes it difficult to reopen straight away. But you may need to fact check me there. That's the only thing I can think of. In which case this is normal and I can remember the same thing happening with a much larger and older deep freezer I used to have, especially after I replaced the seals on it.

Paul
Paul

I think you’re right. I gently jimmied it open with a lever, cleaned the seals and it’s been ok since.

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