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12 questions from our users

Sue H.

Sue H.asked

Hi these fridges are a great price. From the above reviews there seems to have previously been an issue with the ice maker leaking on numerous fridges. Has this been looked at with your product and rectified? I am interested but would like to know that any issues have been listened to and the product modified. Thanks



1 answer
Gerrit C.
Gerrit C.

How long does it take to make ice after the water is connected.


Sharon S.

Sharon S.asked

I'd like to know what F4 means on the Ice maker have tried calling Technical support but it keeps telling me to constantly press 1 over and over for 20 minutes so I hung up

2 answers
Hisense
Jasmine F.Hisense

Hi Sharon, apologies you had trouble getting through to our technical support . We are currently not busy so you can give us a call now :). In terms the error message you are getting it means "Ice making fan
malfunctions"

Sharon S.
Sharon S.

Thankyou Jasmine, Support contacted me today hopefully a Technician will be in contact soon to look at it soon




sammyjo

sammyjoasked

Looking at all the problems faulty chips, ice maker failing, leaking ice maker etc in these comments plus poor service and response. I was going to invest in one of these versatile fridge freezers but now unsure? Susan from Melbourne

3 answers
Miranda_83
Miranda_83

I love mine I've only had it for just over a year but it hasn't missed a beat. The crushed ice comes out a little bigger than it probably should but it's the only issue I have with the fridge(touch wood)

Hisense
Jasmine F.Hisense

Hi Sammy, thank you for your comment, unfortunately we sell thousands of Hisense products weekly and as you can imagine people only go online to write about the bad experience rather than the good :) We hope you give our product a chance.

sammyjo
sammyjo

Was there a small medium large ice size button that doesnt work?.




Alastair G.

Alastair G.asked

My icemaker has been leaking so I switched it into the off position while I was away for 3 weeks.
Since returning I have switched the ice maker back on but it won't take in any water to make ice.
I have also replaced the water filter thinking that may be the problem.
I have turned the fridge off and waited 5 min then turned back on.
Any suggestions out there?
The fridge is about 2 years old.
Many thanks,
Alastair

1 answer
Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry


rosco1612

rosco1612asked

my icemaker is blocked and all the ice seems to be clumped up and wont drop down how can I fix this

1 answer
Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry


Jan D

Jan Dasked

does the water come out chilled?

1 answer
Miranda_83
Miranda_83

Yes


Kerry G

Kerry Gasked

Do I need to plumb this Fridge?

1 answer
Mariam
Mariam

Yes


Wayne

Wayneasked

What does the F4 error mean on the Ice dispensor

2 answers
G&T
G&T

Hi Wayne no idea. We have called Hisense with any query. Once we were able to contact them they were fairly prompt. Currently our fridge has gone back to Fahrenheit and I have no idea how to fix and since it still works I’m not worried to chase it up

S-DWood
S-DWood

we had F4 code and the repair guy had to replace a thermostat, took him 3 weeks to get the part, he asked us to defrost the fridge as he couldn't get back panel off, so we did, turns out he was missing a few screws didn't need to defrost after all, now 6 months on ice maker is leaking :(


Tracey Scholl

Tracey Schollasked

How do I change it from Fahrenheit to Celsius?

1 answer
G&T
G&T

We didn’t. As it was faulting the guys sorted it under warranty. It’s done this twice, each time it’s been fixed


GLB

GLBasked

I need to get it through a smaller door does the fridge doors come off?

1 answer
Peter T
Peter T

I don't know about doors coming off, but perhaps you could place the unit on a mat (so it can slide), open both doors and then "twist" through the door opening, a little like you do when you place a lounge suite on it's side and twist through the opening. I assume you have already removed the house door.


Wan

Wanasked

Love this fridge for the last 6 months. But now it seems to have a delay. When opening the door the light takes 3 or more seconds to come on. When you use the water or ice dispenser it takes 5 or more seconds to disperse and 5 seconds to stop dispensing. I have unplugged many times hoping to reset but it is still not working properly. Please any help?

2 answers
Garyb
Garyb

Hi Wan, we have had our fridge for 6 months and it has just started to do the same thing. About to contact Hisense re the problem

Wan
Wan

Common problem. Hisense came quicvkly and replaced the computer. Works great again


Cranky customer

Cranky customerasked

im onto my 4th fridge of this model as everyone has leaked from the ice maker, has no one else had this issue?

2 answers
BigJ
BigJ

Yes I had exactly the same issue! They changed the fridge 4 times but every one had the problem. This is even after they assured me the first 3 were just a faulty batch. Other than that I loved the fridge and was sorry to have to change to a Samsung. I would also have to mention that Hisense customer support were extremely helpful and even offered me a refund without me asking. The technician assigned to me said this was the first Hisense fridge with the icemaker in the fridge compartment.

Cranky customer
Cranky customer

Thank you. Yes that's what they said to me too. This one so far seems to be working.


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