??!

Reviews

4.6

105 reviews
5
(82)
4
(12)
3
(6)
2
(2)
1
(3)
  • Value for Money
    4.7 (46)
  • Plan Type
    • Post-Paid Sim Only (23)
    • Pre-Paid Sim Only (19)
    • Post-Paid with Phone (2)
  • Customer Service
    4.7 (44)
  • Local Reception
    4.7 (40)
  • Transparency
    4.6 (41)
Previous
Next
Raveen

RaveenCanberra 2600, ACT

  • Verified customer

Excellent Service Very Reasonably Priced Perfect

published

Network coverage is the same as optus. Have been using it for nearly 8 months. Havent experienced any drop outs yet. Data speed are also reasonable. Overall well priced.More data would be nice



Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the kind words of recommendation, Raveen!

Review collected in partnership with Hive Mobile

Leanne Grafton

Leanne GraftonMetropolitan Adelaide, SA

  • Verified customer

Hive is awesome.

published

I've never had any problem, neither has my son. We don't seem to have dropouts. The speed is sufficient. Also unlimited calls and texts is great. Wouldn't want to leave Hive.

Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$38.50
Included Data per Month10 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for sticking with us, Leanne. Welcome to Hive!

Review collected in partnership with Hive Mobile



Phil

PhilMetropolitan Adelaide, SA

  • Verified customer

just what I wanted

published

very reliable and cheap, just what I wanted as I only ever required a phone and messaging service without the frills. no problems with coverage what's so ever. would recommend to anyone

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$9.80
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the recommendation, Phil!

Review collected in partnership with Hive Mobile

Mobile Phone Service Providers

Find out how Hive Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
  • Verified customer

Haven't had a prob;em with it maybe a little more data download would be nice but don't really use what l get monthly.

published

I live in Balwyn Victoria, but travel to bendigo etc.and l haven't had any issues. Also l lost the 1st simm chip - I popped it out of the multi shap card and lost never to be found again. Rang the helpdesk, explained the problem and they sent a replacement over night free of charge.
At $10 a month get it and if it doesn't work your've lost a whole $10.

Customer Service
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$9.80
Included Data per Month1 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the glowing review, John! Glad to see we could get you up and running right away after your first SIM was lost.

Review collected in partnership with Hive Mobile

  • Verified customer

Great online system, seamless reception and service, just annoying you can't add data.

published

I am very very happy with Hive overall. The online service system is great, the responses from the email system are prompt and useful, and I don't miss being able to call a call centre. And the actual mobile service and reception is excellent where I am, which is Perth metro, though it functioned fine in Hobart and in Melbourne too. And 10GB for 28.80 is excellent, even with pretty consistent use. The only gripe I have is, I wish I could purchase extra data blocks. Occasionally the internet in my building is weird and I rely more heavily on my phone, so it would be nice to be able to modify that. But it is a budget service so it's hard to complain really.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$28.80
Included Data per Month10 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Review collected in partnership with Hive Mobile

  • Verified customer

Best deal going.

published

Everything about my service is first class and great value for money. The direct debit function makes life easy when the end of the month comes around. It was so easy to join and everything promised has materialised.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Great to see you're making use of our direct debit functionality, Peter. It's always nice to automate these sorts of things!

Review collected in partnership with Hive Mobile

Steve E

Steve E

  • 2 reviews
  • Verified customer

No Dramas

published

Coverage and speed as good as any other provider. Billing occurs easily each month, no problem. The $10/month plan is excellent for teenagers and is great value. Have had no problems since joining. Can recommend!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$9.98
Included Data per Month1 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Many thanks for taking the time to leave a review for Hive, Steve!

Review collected in partnership with Hive Mobile

William Alexander

William AlexanderGreater Melbourne (Outer), VIC

  • Verified customer

helpful if 13 numbers avaliable

published

great service no dropouts eveven better if 13 or 13000 were avaliable great for pensioners or unemployed custumer service is great they are very helpfull more important they are very willing to help

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.90
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for recommending us, William!

Review collected in partnership with Hive Mobile

  • Verified customer

It's ok

published

Disappointed with the lack of call inclusions such as 13 and 1300 numbers. Often experience 'black spots' with no reception. Some mobile numbers are called 'off network' and I get charged for them.

6 comments
Hive Mobile
Max K.Hive Mobile
Jeff Murphy
Jeff Murphy
Hive Mobile
Max K.Hive Mobile

Review collected in partnership with Hive Mobile

Mobile Phone Service Providers

Find out how Hive Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
fratau

fratauGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Awesome plan for my needs!

published

Again for my needs cannot beat this plan on cost coverage, reliability and speed. Well done Hive Mobile!
I would highly recommend this plan to anybody not seeking huge data downloads.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$9.98
Included Data per Month1 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for leaving such a great review, fratau. Much appreciated!

Review collected in partnership with Hive Mobile

Kevin Crowley

Kevin CrowleyParkwood

  • 4 reviews
  • Verified customer

Good service

published

Good service. no problems, no dropouts, download speeds ok. That's all I have to say for now thank you very much. Have a nice day and all that etc etc

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per Month$9.95
Included Data per Month1 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the review, Kevin. Have a good one!

Review collected in partnership with Hive Mobile

Dan

DanSouth East Queensland, QLD

  • Verified customer

Awesome, excellent amounts of data for the cost, coverage is awesome, love it !!

published

All fantasic have never had any issues.Excellent amount of data, excellent coverage, no dropouts, so far everywhere I've gone, I've had coverage. Cannot fault the service in any way at all.

Customer Service
Transparency
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$28.00
Included Data per Month10 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the fantastic review, Dan!

Review collected in partnership with Hive Mobile

Lynette Lyne

Lynette Lyne

  • 2 reviews
  • Verified customer

The most suitable mobile carrier for us as retirees

published

We only us it for phone calls and sms.
For data we use our computer at home.
They use the Optus network and in Port Macquarie this is fine. Very Happy

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Included Data per Month1 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

We're happy if you're happy, Lynette. Thanks for the lovely words of recommendation!

Review collected in partnership with Hive Mobile

IanW

IanWSydney, NSW

  • Verified customer

Meeting my needs

published

Certainly meeting my needs for now.
Optus coverage at home (Frenchs Forest - Bantry Bay side) is hit and miss although now I've bought a new mobile phone I can make/take calls inside without having to stand on the front veranda to get enough signal strength.
I have had a need to make overseas calls which Hive doesn't provide but I get around that by using free messaging apps. eg. Viber
No dropouts - haven't had to use customer service yet - auto credit card payments are working well and the invoices provide all the details I need to know.
All and all I'm happy.

Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$18.80
Included Data per Month2.5 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

It's always nice to have your needs met, IanW. Thanks for choosing Hive!

Review collected in partnership with Hive Mobile

  • Verified customer

Excellent customer service.

published

Everyone I spoke to was competent, informative, and friendly. I have never had a problem with network coverage or data speed. Several minor issues were solved quickly with a phone call to support.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$9.80
Included Data per Month1 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the recommendation, Jai!

Review collected in partnership with Hive Mobile

Mobile Phone Service Providers

Find out how Hive Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
  • Verified customer

Hive's been great.

published

I have only ever used mobile providers who use the Optus network in the past 10 years - meaning I know very well what network coverage is like on the network. Hive Mobile uses the Optus network and performs very well, with coverage and speeds exactly as expected.
4G coverage is quick and reliable, especially within built-up areas. And even stepping down to 3G in more rural areas coverage is still good. I have had no drop-outs of any sort since signing up to Hive Mobile.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$28.80
Included Data per Month10 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Great to hear you're enjoying your service, Sam. Welcome to Hive!

Review collected in partnership with Hive Mobile

Nafis Behzadi

Nafis BehzadiGreater Melbourne (Inner), VIC

  • Verified customer

you can’t by data pack once you run out of data and they rip you hard core if you go over your data

published

Good network coverage better than anywhere I had even better than Telstra and their is absolute No drop outs what so ever and I must say Very fast data speeds

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Review collected in partnership with Hive Mobile

Margit Forray

Margit ForrayGreater Melbourne (Outer), VIC

  • Verified customer

Great Aussie small mobile service

published

Easy port of my number, easy to deal with even though call center hours are limited. I did send a message through messenger took awhile for someone to get back to me. Ended up calling the call center and they fixed the request straight away. Good coverage using the Optus network.

Plan TypePre-Paid Sim Only
1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for taking the time to leave a review, Margit. Welcome to Hive!

Review collected in partnership with Hive Mobile

Toonno1

Toonno1

  • 9 reviews
  • 15 likes
  • Verified customer

Great value mobile service

published

No issues with coverage or speed and I find the $18.80 plan to be great value, with just the right amount of data for my requirements. I would definitely recommend.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$18.80
Included Data per Month2.5 GB
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for choosing Hive, Toonno1!

Review collected in partnership with Hive Mobile

  • Verified customer

good mobile service

published

Good coverage, haven't had any problems or concerns thus far. Easy process to sign up and transfer from previous provider. Very good value for money with unlimited calls/texts. Data plans aren't huge but sufficient for what i need.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per Month$9.50
See all answers
1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for recommending us, M Langdon!

Review collected in partnership with Hive Mobile

Page 2 of 6
See all Hive Mobile reviews

Questions & Answers

curious

curiousasked

Where are your call centres located?

1 answer
Hive Mobile
Max K.Hive Mobile

Hi Curious,

Thanks for the question. Our primary call centre is Australian based, and you'll always speak to an Australian if you call within normal work hours. After 5pm and on Saturdays we rely on our trained staff in offshore call centres to assist with calls. However, you can always request for an Australian call centre representative to call you back or to escalate your issue to.

Kind regards,

Hive Mobile Support

Graeme

Graemeasked

I'm currently updating my elderly mother's phone with a senior's-friendly phone. They all seem to operate through the 3G network. If I were to purchase your $9.80 sim-only plan would the simcard be compatible with an unlocked 3G phone? (I'm specifically looking at the Olitech Easy Mate+ Seniors Mobile Phone).

2 answers
MacGyver2481
MacGyver2481

Hi Graeme,
I can't see you having a problem connecting with an unlocked 3G phone, see link below for more details and I've found Hive's Call Centre easy and quick to deal with so if still unsure give them a call to be on the safe side.
https://www.canstarblue.com.au/phone/introducing-hive-mobiles-low-cost-plans/

Hive Mobile
Max K.Hive Mobile

Hi Graeme,

Our SIMs are compatible with any 3G or 4G phone, but might be limited to one of these depending on the model. If your phone can connect to the Optus 3G network but not the 4G network, then your 3G will still work without a problem. You might run into connectivity issues in the occasional spot where the 4G coverage is much stronger than the 3G, but for most areas you'll be covered.

You can get a better idea of your potential coverage by checking our coverage map online, which I will link below.

https://hivemobile.com.au/coverage

Please let us know if you had any further questions regarding the service. We'll be happy to help.

Kind regards,

Hive Mobile Support

jaypea

jaypeaasked

With HIVE are you connected via Optus or Telstra ?

1 answer
Hive Mobile
Max K.Hive Mobile

Hi jaypea,

Hive uses the same network as Optus. Importantly, it's the exact same network, so your service would be identical to an Optus one.

Let us know if you had any other questions regarding our service. We'll be happy to help!

Kind regards,

Hive Mobile Support

Get an answer from our members and Hive Mobile representatives

Other Mobile Phone Service Providers

Previous
Moose Mobile

Moose Mobile

4.7(1,401)
C Mobile

C Mobile

4.7(263)
Pennytel

Pennytel

4.4(761)
Hello Mobile

Hello Mobile

4.0(117)
Vaya

Vaya

3.6(2,345)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.