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BuckySydney Surrounds, NSW
Just after the 2 year warranty expires it will break.
This was fantastic while it worked, but two months after warranty expired the retraction spring broke and there is not a replacement part. Not happy for the price I would have thought I would get more than 2 years usage.
Purchased in January 2021 at Bunnings Warehouse.
1 comment
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Poor quality, under engineered, designed to fail after warranty period
I had 2 of these units. after 3 years the hoses started to jam up inside the reel on both units. The feed-in guide failed to operate due to a broken part (pawl and worm gear). Holman refused to supply the necessary part and give any further support. Don't waste your money on Holman products.
Purchased in March 2021 at Bunnings Warehouse for A$97.00.
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paulGreater Melbourne (Metropolitan), VIC
just another wont lock
My Holman 20 will no longer lock and I see that is a common problem. I had hoped to be able to fix it myself but that appears to be out of the question. When working it is great but not good enough to have this common defect. I rate it just 1 star for looks only.
paul
Purchased in December 2021 for A$97.00.
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RaeSouth West, WA
Squished frog problems
Frogs enter into the hose reel and are killed in the most horrible way, it is very cruel and then stinks as the frog bodies decompose. There is no way to keep them out. I have to have my hose out all over the ground because I refuse to kill any more frogs.
Purchased in November 2021 at Bunnings Warehouse.
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LisaMcAU
Looks nice but potentially dangerous
This unit looks nice mounted to the wall - however we found it to be dangerous.
The pull-back function is so forceful, if the hose slipped from your hold it could seriously injure someone. Children especially could be badly hurt. It felt like we were fighting with it whenever using it. The retracting function gave out after 3 years so it's now useless. Will not be replacing with a retracting hose again and will chose and manual winding model. We did advise Holman of our concerns with regards to serious injury.
Purchased at Bunnings Warehouse for A$99.00.
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Mike R.Perth, WA
Frustrating
Second Holman I've bought. First one wouldn't retract after 4 years. Had Pope at other end of the house which, though noisier, is still going after about 10 years.
Moved house 4 years ago and couldn't remember which one was the good one when I had to buy hoses. Bought 2 Holman 20m for front and rear of house 4 years ago. Front of house ok but other one wont retract. Is 4-5 years normal for mechanism to fail? There is no easy way I can see to get access to see wahat problem is and possibly fix it. Too cheap to get repaired! The modern dilemma. Might try Pope or Certa next. How much worse can they be.
Purchased at Bunnings Warehouse.
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Colin MSouth East Queensland, QLD
NEVER purchase this product 2nd one failed within 12 months
First hose reel would not retract after 18 months 2nd reel leaks internally water pouring out take back no proof of purchase cannot fix or replace NEVER buy Holman products
Purchased in October 2021 at Bunnings Warehouse for A$99.00.
1 comment
Holman I.Holman
Hello Colin, if you purchased this unit in October 2022, as stated, it is well under the 2-year warranty and you can have this replaced. Thank you, your Holman Team!
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Jamie G.Perth, WA
No Quality Assurance
Obviously they need to work on the locking mechanism of this product. So many reviews with the same problem. I have this problem with my 20 meter Holman as well. These are expensive hoses and the quality is not up to standard.
Purchased in March 2021 at Bunnings Warehouse for A$100.00.
1 comment
Holman I.Holman
Hello Jamie, if your unit was purchased in March 2018, it is indeed under warranty and your unit can be replaced at Bunnings with your docket. Thank you, your Holman Team!
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Taking it back today - rubbish
We bought a 20m and a 30m, installed them and tried to use them. Absolutely no flow through the hoses. The water pressure is about half what it was with a hose connected directly to the tap.
They weren't the cheapest, and would expect better. Taking them back to Bunnings today.
Purchased in December 2021 at Bunnings Warehouse.
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WendyMetropolitan Adelaide, SA
Didn’t last long
2 years old and the retraction lock is broken! Out of warranty and I have read that this is not a replaceable part. Used once a fortnight on average so poor quality I guess. I had hoped for longer life!
Purchased in September 2021 at Bunnings Warehouse for A$90.00.
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DavidSouth East Queensland, QLD
- 3 reviews
- 1 like
Holman 20mt Self winding garden hose
Works a treat, was one of only two that the bracket was connected to the middle of the spool. Many others in the market have the bracket positioned at the bottom of the unit causing strain on the bracket. Whilst it is made out of plastic, rather than steel as many items are these days. It carries a 2 year warranty and as it can be sourced from Bunnings they will help if required. I had previously tried another brand and the changeover was so easy.
Works easy and would buy again if another unit was required.
Purchased in December 2021 at Bunnings .
1 comment
Holman I.Holman
Hello David, thank you for your review!
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JasonSydney, NSW
- 8 reviews
Looks Cheaply Made
My older model holman hose reel with metal brackets was due to be replaced as i had for six years with out any problems. I thought i would buy a new one same price thought can't go wrong the older unit was solid and who in there right mind would change something that worked. When opened the box the bracket was plastic, where the unit connects to the bracket isn't even reinforced like the older model. The spray gun is smaller and lighter than the older one, It looks really cheap. I know it has 2 years warranty, but warranty can be a headache. I ...Read more
didnt even take it out of the box. I just took it back. I didn't use the product but just looking at it made me feel like its cheap and not going to last. Not worth 95.00 the quality isnt there. Even when i opened the top it didn't look as solid as my old one. Out of curiosity i looked up the reviews on this product and im happy to say im glad i took it back.Purchased in December 2021 at Bunnings Warehouse for A$95.00.
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Had three both 10 metre and 20 metre, all have failed.
Purchased 3 of these in the last 18 months, all three have failed to brake. Luckily to have been used more than 25 times each and then they fail. Bunnings kindly replaced 1 but I didnt keep receipts for the next 2 and now have 2 that dont work. Not happy and wont be burnt again. Looking at the reviews Im not the only one. Avoid like the plague.
Purchased at Bunnings Warehouse for A$139.00.
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gmcleod
- 5 reviews
Huge pressure drop
Bought 2 of these from Bunnings. So far, so good but reading the other reviews I'm not holding out much hope. My main complaint is the massive pressure drop through the internal rotary joint. It really is bad.
UPDATE Dec 2022
I was wrong. The pressure drop is not bad, it is HORRENDOUS. With the end of the hose open, the tap on full, the house pump was able to build up pressure and cutout. Unbelievable.
Purchased in October 2021 at Bunnings Warehouse for A$125.00.
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Andy O.South East Queensland, QLD
Junk product
Lasted just long enough for the warranty to run out
The reel failed to clamp hold of the hose
This is a junk product
Do not spend your money on it
Beer would be a better investment
1 comment
Holman I.Holman
Thank you for your review!
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Find out how Holman 1120H (20m) compares to other Garden Hoses
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dand123South East Queensland, QLD
- 3 reviews
Filling our tips and destroying our environment with Holman hose reels.
Terrible quality. Lasted less than 6 months until it started to leak from the unit and the retraction system broke around the same time. Holmans customer service just responds with why dont you swap it under warranty. Well, i have many reasons why. Two of these reasons are: 1. What a huge waste of plastic destroying our environment during manufacture and then again rotting in a tip. 2. I cant be bothered keeping my receipts and the only way to replace, is to give Bunnings all my details including drivers license number and address to be able to claim a replacement. Shame on Holman for producing such a throw away product and the only recommendation being to replace replace replace when broken.
Purchased in April 2021 at Bunnings Warehouse for A$99.00.
3 comments
Holman I.Holman
Thank you for your review, we are sorry to hear you just cant be bothered to replace your unit as it does come with a 2-year replacement warranty.
Reading my review properly would help. What a great response to the environmental concern I have raised. Not!
I am sure you care a lot about our environment and your customers.
Holman I.Holman
Perhaps you are not using the most effective website to voice environmental concerns, please use your computer ( disposable) or your smart phone (disposable) to show better awareness or support here..... Read more
... https://www.environment.gov.au/protection For assistance with our products, please call us on 1300 716 188 or visit our website https://www.holmanindustries.com.au/ Thank you, your Holman Team!Similar opinion? Write a review on ieatwords.com.au!
WGDSydney, NSW
- 2 reviews
These hoses are TERRIBLE.. AVOID AT ALL COSTS
I had bought 2 of these hoses for the front and back of my house, after about 8-9 months both hoses started leaking internally. Trying to repair these I opened the hose reel to find a really inferior standard hose connection fitting inside, not sure how Holman expect these product to not leak when these hoses constantly retract and extend. so I fixed both worked for about 2-3 month, the same issue again. Terrible products, I have had a couple of hose reels from other manufacturers at my previous house, which lasted well over 7 years without the...Read more
need to repair. I expect better for the price. AVOID AT ALL COSTS, there are better manufacturers out there. I am now currently in the market to replace both these useless products and will not buy another Holman inferior product.Purchased in May 2021 at Bunnings Warehouse for A$110.00.
3 comments
Holman I.Holman
Hello WGD, Thank you for your review. Our units come with a 2-year replacement warranty should your unit fail. The connection is a snap-on connector with a saddle clamp to hold the connection in place... Read more
. We have revised this system and have now permanently crimped the hose to the unit in our newest model.I wanted to check if my 20m hose reels are still under warranty, unfortunately I can't seem to locate my Bunnings receipt but the hoses are XW20 17/21 &
XW20 17/50. if you could let me know the first one is internally leaking profusely.
Holman I.Holman
Hello WGD, call our service department on 1300 716 188 for further assistance with this. Thank you, your Holman Team!
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Repairable query - Nice to have good customer service
I had had the 20M retractable hose for a while and the cold weather has worn out the Tap to Reel part. I called their customer service, and [Name Removed] was fantastic on the phone and sorted me out with a spare part replacement. Nice to have products that are repairable, and good customer service is a really nice bonus.
1 comment
Holman I.Holman
Hello Mr Hall, thank you for your review. We are happy to help!
Thank you, your Holman Team!
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TQGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 1 like
Doesn't go the journey.
Have purchased 3 Holman retractable hose reels in recent years. 2 out of three gave out after 3 years. The most frustrating problem is the hose coming off the reel inside the casing. Once that happens, you are gone!
Purchased in September 2021 for A$139.00.
3 comments
Holman I.Holman
Hello TQ, thank you for your review. we are troubled to hear this is happening to your units as it is not something we have heard of! The hose is connected to the internal fitting with a snap-on adapt... Read more
or, then secured with a saddle clamp. there must be considerable force pulling the hose for it to come away by its self! The hose can be re connected to that internal fitting and we have support videos on our website to help customers, if needed, fit new hoses. We will certainly pass this to development for them to investigate. Thank you, your Holman Team!it's just too much hassle. The hose that has slipped off the reel has also dislodged the belt that steers the hose into correct position. The online reviews of this unit are not encouraging re longevi... Read more
ty. I'd probably save time and frustration by just buying a Hoselink which has far fewer negative reviews and longevity issues associated with it. I also have problems with a 30m unit where the hose guide return mechanism can be problematic. I do realise you have to walk the hose back into its 'home' at a reasonable speed (not too fast) and have done this. Appreciate your concern, but problems with 2 out of 3 is not a good sign, particularly the problem I complained about...the product should last longer than 3 years. Only one of the 3 has. Regards TonyHolman I.Holman
Thank you Tony!
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Chris
- 14 reviews
- 1 like
Failed 1 week after the warranty expired
This product is made of bad quality.
Firstly, during the time we have had this, the hose didn't retract properly and got stuck anywhere between 1 to 2 meters of hose left dangling out. It would take 4 or 5 attempts to pull it out and back to get it to go back correctly. I had to cut off appro 5 meters of hose to ensure there was enough room inside the casing so as not to get caught up. This helped slightly.
Now a couple of weeks ago as I was using it and there was a clunk inside the casing when extending the hose and now it won't click in and stop at any given point, I have to stand on it to keep it where it is.
Really disappointed with this
Purchased in May 2021 at Bunnings Warehouse for A$99.00.
3 comments
Holman I.Holman
Hello Chris, Sorry to hear you have had problems. The Hose Reel is still under warranty, it has a 2 year warranty from date of purchase. Please take it back to Bunnings and have it replaced.
I bought it May 2017, its now June 2022. That's 2 years already
Holman I.Holman
Hello Chris, obviously we are happy to honour warranty. Your unit should not have failed so soon. Please give us a call on 1300 716 188 and we will assist with a warranty replacement.
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Questions & Answers
Marc G.asked
Hello, I have a Holman 20 which is not retracting and it feels like a weight of some sort has come lose which won't now pull it back in?
Can I fix this myself please?
If so, how?
Thank you
3 answers
Holman I.Holman
Hello Marc G, I am sorry to hear you are having problems with your retractable hose reel.
Your unit should not be performing this way.
While some parts in the units can be repaired, or replaced, other parts, such as the locking mechanism and internal spring, are not.
We do offer replacement on units that fail within the warranty period.
Without a receipt, we can only take the batch number.
You are welcome to contact us thru our website if you need further assistance.
Thank you so much! :-)
Where might I find the batch number please as it was a present so I don't have the receipt?
Thank you
Marc
:-)
Holman I.Holman
Hello Marc, this is located under the lid.
Henkvanasked
Looking at all the people who have a problem with the locking mechanism I hope you have taken notice to make this more reliable!
No answers
Gayle Curtisasked
My hose on my retractable is not locking can I have it replaced please
No answers
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Holman I.Holman
hello Bucky, If this has failed in such a short time we would be happy to honour warranty on the unit. Please forward us a copy of your receipt via contact address https://www.holmanindustries.com.au/products/ Thank you, your Holman Team!