52 questions from our users

Schrank56
Schrank56asked

I have 2 btx1b
Not able to set my second device
Tried everything need help



1 answer
Holman
Holman I.HolmanSend a private message

Hello, thank you for your query. For product support, you are welcome to contact us directly on 1300 716 188. Thank you, your Holman Team!

Keith Smurf
Keith Smurfasked

I have one running for my back garden area which functions perfectly well, I have one installed in my front garden which either switches itself on at random times and then doesn’t switch off and now and again the pre set times don’t come on at all. Is this a faulty unit as this is the second one not working properly I have already returned one unit back to Bunnings. Do these units become confused because of other electronic devises close by, as with the unit I have left over I want to install for the other part of my front lawn area? Additionally Bunnings only wanted to refund me for a single unit, I originally purchased a twin pack. After much debate I did receive an appropriate refund.

1 answer
John Shaw
John Shaw
Steve
Steveasked

After 4 weeks of use, my BTX1b isn't allowing full pressure. It turns on and off both manually, and automatically (scheduled) but its only allowing about 25% of the water pressure through, like the valve isn't opening properly.



This is a replacement for another BTX1 that i returned after a similar thing happened to that one. Is this a regular fault? Is there a reset button on the device for the valve? or should i just return it again?

No answers
Steve G.
Steve G.asked

Hi can you have 2 paired devices or is it only 1, also can you turn off and on manually by the tap if required ?

1 answer
Tony F
Tony F

Yes i had two devices paired simultaneously and I'm sure you can have more devices. You can only operate the devices manually via the Holman App. There is no manual on/off switch on the device itself.

Kym h
Kym hasked

I have a couple faulty btx1 bunnings no longer stock where can I return them



1 answer
Holman
Holman I.HolmanSend a private message
Graham Gourley
Graham Gourleyasked

How do I set the automatic rain delay? The instructions don't work? Graham

1 answer
Holman
Holman I.HolmanSend a private message

Hello Graham,
The BTX1 cannot attach to a rain sensor so this feature is not operational. Thank you, your Holman Team!

Lisa
Lisaasked

Hi there,

If we go away on a holiday can the system still work without us being there to run the app?? We only just installed this quite frustrating that it only syncs to one device as my partner also works away and now we have to do a reset to configure the system to put my device on instead.

1 answer
Holman
Holman I.HolmanSend a private message

Hello Lisa, The timer will hold the programme until you change it again. You will not need to be in range for the timers to operate automatically. Unfortunately with bluetooth, only one device can be paired at a time. Thank you, your Holman Team!

Stuart E.
Stuart E.asked

Hello,
I'm having issues reconnecting to the smart valve through Igardener. I had to get my phone replaced and I can't connect to the app with my new phone. How do I get connect with my new phone?

1 answer
Holman
Holman I.HolmanSend a private message
Marko
Markoasked

Purchased BTX1 a couple of weeks ago. One works fine. The other turn on but won't turn off in timer mode but works fine in manual mode. The same unit does not appear to synconise with the time set

1 answer
Stephen I.
Stephen I.

Common problem. Deprecate system.

Dave
Daveasked

This morning the system failed to turn on with the program. It has worked every other day?

No answers
Tom
Tomasked

Reinstalled app twice but it won’t scroll past zone 3. Not much use really. I have been using it for a couple of years without this problem.

7 answers
Tom
Tom

This is a btx6

Dean
Dean

i had problems with the app no connecting to the device. my advice is get rid of it as it nothing but trouble. better systems on the market that work and you don't have problems with

Domino1352
Domino1352

Did you flush phone cache after uninstall.. it may have some old settings or a corrupt file preventing a new clean install

Ben
Benasked

I've having a big issue when using raw water, the filter gets blocked every 2 cycles. Is it possible to run the device without the filter?

3 answers
Holman
Holman I.HolmanSend a private message
Ben
Ben

Dam/river water, so unfiltered. Do you have any recommendations of how I can avoid having to clean the filter every 1-2 days?

Holman
Holman I.HolmanSend a private message
Chris
Chrisasked

Hey there,
I'm wondering if anyone has any wisdom re my BTX1B's
I recently (in the last month) bought 3 of the BTX1B's for our garden.
So far I have had to return 2 due to faults (refusing to couple to bluetooth, or be seen).
Now another 2 of the 3 units are refusing to work reliably -
One fails to connect via bluetooth at all.
The other connects but repeatedly fails to open the valve - the only way I can get it to work (for a couple of manual test cycles) is to stop any water input into the unit, pull out the battery [10 or so seconds], replace it, push the reset button for the open/close (the valve only opens when there is no water pressure - otherwise it makes a small 'tick' sound but doesn't open).
After doing this I can get generally a couple of cycles of watering before having to re-do this process.
I'm using an android phone app for this.
I use multiple bluetooth items with this phone and none of the other items have any issues.
Any help appreciated as I'm concerned I'm going to be having to keep on exchanging these units regularly until I can get some that reliably work [or get a refund and get another system - any reliable recommendations let me know].

4 answers
Josh
Josh

Get a refund and grab something else mate. There’s enough reviews on this device to be sure there is no long term future for the BTX1... it’s a dud.

Gordon
Gordon

I agree with Josh. Go get a refund on all three. These units are unreliable as I also have had the same problem. I also had great difficulty finding the reset button. Bought a Gardenia [german made] Select to replace.

Chris
Chris

Thanks :)
Are the Gardenia Bluetooth controlable?
[got a link for the one you recommend?]

KJB
KJBasked

My newly purchased BTX1 appears to be programmed properly to start but just doesn’t come on. Works manually. Any ideas?

2 answers
Harry H.
Harry H.

Ashen you create the program on your app you need to update the valve. You will notice on the top left where the tabs are it will be flashing saying “update required” click on that and it will send the program to the valve.

KJB
KJB
John W.
John W.asked

I have three BTX1B units and all exhibit the same problem which is: select manual watering, select the number of minutes to run and touch start. Time turns on just fine but only ever runs for about 60 seconds and then turns the water of again. According to the app it is still watering. Ideas? John.

1 answer
Marty P.
Marty P.

Check the units don’t need a software update in the app as a starting point, if they do, apply it and try again. If that fails do a warranty return.

Tim I.
Tim I.asked

Hi,
On the app I have the 7day watering mode turned on with every day enabled, start time at 6:00am and run time 30 mins. Most days it works but then every few days it comes on at 6:00 but never turns off. Usually, we notice this and can turn it off but this weekend it turned on on Saturday and didn't turn off so it continued watering until we were back at the workplace on Monday and had flooded the garden. Is this just faulty or is there something we can do to fix this?

2 answers
Lex
Lex
Tim I.
Tim I.

Thanks for the reply :) I will try and return it to Bunnings.

BernieW
BernieWasked

Hello
I have purchased one of these quite a while ago, Worked well and continues to work. Model BTX1A

However, I then purchased a second one and while it connects well with Bluetooth, the solenoid would not work. I took it back to Bunnings and replaced it with another new one - BTX1B - . This one too has the same problem. I have changed the battery to high quality one, no difference. Communicates fine but solenoid just will not seem to turn on. Does anyone have any suggestions? Not sure if Model version A cf B makes a difference.

1 answer
Dean B.
Dean B.

Check phone compatibility

Glenys
Glenysasked

My husband had app installed on his phone. He is heading overseas for a few months so he uninstalled so could put it on my phone. Have followed all steps and keep getting same install error message. Any suggestions?
It would reasonable to allow two phones so we can both control unit if needed.

4 answers
Geoff
Geoff

Only pairs to one device.

Holman
Holman I.HolmanSend a private message

Hello Glenys, please reset the timer. Remove the battery for 20mins. You should be able to now pair to a new device.

Glenys
Glenys

Thanks. Does this means all settings need to be reprogrammed?

Gavin
Gavinasked

I have 5 BTX1B pumps. Until recently I had 2 of them set up to water the back lawn on a timed schedule using the Holman app. Now all 5 of them will turn on and off manually, but when you schedule them they turn on fine but never turn off until I do it manually (using the app). Has there been an app update or firmware update or something recently? Or is there another explanation? Have I wasted my $250?

3 answers
Lex
Lex
Gavin
Gavin

Thanks for the quick response and the advice. I probably have wasted my money, judging by all the other posts I read today.

Tim I.
Tim I.

Same problem for me. Works OK manually. When I set to 7-day cycle it will turn on and off correctly for a couple of days then some days it just never turns off.

Selman G
Selman Gasked

My BTX6 is Constantly giving “low batter error”. Doesn’t wanna do manual or programmed watering. I changed the batter but still no good. What could be the problem?

2 answers
Geoff
Geoff
Lex
Lex
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