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Reviews

4.4

236 reviews
5
(191)
4
(12)
3
(3)
2
(4)
1
(26)
  • Build Stage
    • Post-Construction (54)
    • Pre-Construction (2)
    • Mid-Construction (1)
  • Customer Service
    4.5 (42)
  • Site Admin
    4.5 (37)
  • Timeliness
    4.6 (36)
  • Structural Integrity
    4.7 (35)
  • Plumbing & Waterproofing
    4.4 (35)
  • Electrical & Lighting
    4.5 (34)
  • Flooring
    4.7 (35)
  • Transparency
    4.4 (33)
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Kimm Hunt

Kimm HuntPerth, WA

Flawless Experience!

published

From the start of the process with Sujit, to the end picking up our keys, our home building experience with Home Group was flawless! Excellent communication throughout the entire build and amazing workmanship by the trades.
Everything was within our budget, even upgrades we didn’t consider before Prestart!
Massive thanks to Sujit our sales consultant, our site supervisor James and to our client liaison Jade, for helping us build our dream first home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2020
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The reviewer stated that an incentive was offered for this review

N.Vyas

N.VyasGreater Melbourne (Outer), VIC

  • 2 reviews
  • VIC
  • Verified customer

Sing pre contract yesterday

published

Customer service very good costume very well design I pay deposit mimosa but I don't want go with them because of bad review with them but I sign contract with home group him now I am going with him I will give u more updates I will share all stage experence with them every small thing whith u guys they saying 10 months to build let's see untill I have good experience I have

Customer Service
Transparency
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review

Love Our New Home

published

We chose to build with Home Group WA after exhaustive reasearch by way of internet searches and visiting Display villages. We were blown away by the service we received from Home Group WA, from our first meeting with the sales consultant through to hand over of our completed home. The quality of workmanship and standard inclusions were fantastic, our supervisor James was friendly and informative as well as being on the ball with his tradies. We were not first home buyers and new exactly what we wanted with our home and we have not been dissapointed, can't recommend Home Group WA highly enough.
Martin and Karen Barnett, South Yunderup

  • +3
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateOctober 2020
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The reviewer stated that an incentive was offered for this review

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Sanj

Sanj

  • 4 reviews

Horrible Builder with no transparency - NO TRUST

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Home Group
Giorgia G.Home Group
Summer A.

Summer A.Perth, WA

Super happy with the end product of our dream home!

published

Our build ran extremely smooth with a great site supervisor and customer liaison.
Our build quality is exceptional and we are very happy with the workmanship and the end product.
HGWA were happy to rectify any issues we had during or post build and were accommodating when we were being picky. The initial admin process was a little slow but once construction commenced we were very satisfied. Our costs were extremely accurate with nothing extra added and a got great value for money! So proud to show friends and family our first family home!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
Home Group
Giorgia G.Home Group

Thank you for the kind review Summer, glad to hear you had a memorable experience with us. Enjoy your new home!

The reviewer stated that an incentive was offered for this review

ROBERT TULAIT

ROBERT TULAITPerth, WA

Amazing experience of a life time

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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The reviewer stated that an incentive was offered for this review

Taila

Taila

  • 2 reviews

Stress free build

published

4 weeks into our beautiful new home and so happy with the outcome! From the minute we met with our sales rep, Daniel K we were instantly sold. The great customer service, going above and beyond for us including finding our land and making it a stress free process for us. I asked allot of questions and was never made to feel stupid. Our home is exactly what we dreamed it to be. There was no point we ever felt pressured into a sale. We are so happy with our new home and we recommend Home Group to everyone!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Home Group
Giorgia G.Home Group

It's great to hear you had a memorable experience with us Taila! Thank you for sharing :)

Anne

Anne

  • 2 reviews

Perfect experience, perfect house. Totally thrilled.

published

My build was managed perfectly from start to finish. There were no issues & no extra costs. My sales rep Rhoger Barbosa is THE BOMB! He went over & above to ensure I received what I wanted, I can’t thank & praise him highly enough. What a gem of an employee. Everyone at Homegroup has been amazing to deal with, which made the build period run as smooth as silk. I have been singing Homegroup’s praises to all who will listen. Can’t thank you enough Homegroup!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Home Group
Giorgia G.Home Group

Hi Anne, this is so lovely to hear. Thank you for sharing :) enjoy your new home!

christine d.

christine d.Perth, WA

Quality home

published

We are so happy with our brand new home. We were a little nervous about building as we heard so many horror stories but Home Group WA were fantastic from start to finish. We were always informed of progress and the workmanship was fantastic.
We would like to thank Gerard, our design consultant, Frank, our site supervisor and Kayleigh, our construction consultant for making the process stress free, smooth and simple.
Thanks again HGWA for giving us such a beautiful home we will treasure for years to come.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Flooring
Build StagePost-Construction
Construction End DateDecember 2020
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1 comment
Home Group
Giorgia G.Home Group

Thanks for sharing these lovely words. I'll be sure to pass it on to all staff involved :) enjoy your new home!

The reviewer stated that an incentive was offered for this review

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Our Forever Home!

published

It was so easy building with Home Group.
We lived on site during the build in a granny flat, all the trades were friendly and very professional. Everything was run on a perfect schedule and extremely happy with the end results.
We would highly recommend Home Group to anyone wanting to build.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2020
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1 comment
Home Group
Giorgia G.Home Group

So happy to hear Helen! thank you for sharing, we hope you enjoy your new home :)

The reviewer stated that an incentive was offered for this review

Borg

BorgPerth, WA

Our Dream home !!

published

Building made easy with Home Group WA, would do it all over again. Gabe and the team were amazing from start to finish. Dream home finished to perfection, everything we asked for was exactly what Home Group gave us. Moving in December 13th was the perfect Christmas present. Thank you to all at Home Group WA

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
Home Group
Giorgia G.Home Group

This is wonderful to hear. Thank you for taking the time to leave this review - your home looks fantastic!

The reviewer stated that an incentive was offered for this review

Dylan W.

Dylan W.Peel, WA

First Time Home Builders

published

Faultless process throughout our build!
Our site supervisor was extremely helpful, accomodating and informative.
Our Administration contact was prompt, helpful and informative.
The finish product is amazing and everything we could ask for in our first home!
Thank you Home Group WA! Would recommend to anyone in the market to build a quality new home

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2020
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1 comment
Home Group
Giorgia G.Home Group

We are so happy to hear this Dylan! Thank you for sharing, enjoy Christmas in your new home :)

The reviewer stated that an incentive was offered for this review

Janneke M.

Janneke M.Perth, WA

They built me the most amazing house and were the perfect business to work with.

published

Clean neat finishes to the highest standard
Easy to communicate with and they keep you up to date with everything
Have high quality products and workers
Had absolutely no issues but when there was something I was worried about they responded and fixed it within the same week.
Final cost was amazing compared to the standard of the house. My neighbours comment on how my house is beautifully designed and finished

  • +1
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2020
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1 comment
Home Group
Giorgia G.Home Group

This is so lovely to hear, thank you for sharing Janneke :)

The reviewer stated that an incentive was offered for this review

hinal k.

hinal k.Perth, WA

Amazing Work Done

published

100%accurate Cost No hidden costs and has no Hidden surprises
From start to finish, planning and building our home with Home Group was so easy and quick.100% would recommend Home Group for an amazing home!!
Absolutely brilliant builders. Couldn't be happier with the results. The entire team, particularly Kayleigh, Kristy and Frank or supervisor went above and beyond! Will happily build with them again in the future

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2020
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1 comment
Home Group
Giorgia G.Home Group

Thank you for the lovely review Hinal, i'll be sure to pass on the kind words :)

Junior Vandy

Junior VandyPerth, WA

Amazing Amazing Amazing !

published

We have had an amazing experience with Home Group starting from our first consultation with Angus to our site works with Sal and finally getting our keys with Kayleigh. We have had support all along the way and never felt out of place. The Quality of our home is beyond what we expected And was completed in no time! I Couldn't imagine building our first home with anyone else.

Customer Service
Transparency
Site Admin
Flooring
Build StagePost-Construction
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1 comment
Home Group
Giorgia G.Home Group

Hi Junior, thank you so much for the lovely words! i'll be sure to pass them onto all staff involved. Enjoy your new home! :)

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Amanda

AmandaPerth, WA

WOW! A dream build

published

As a first home builder, the whole process couldn't have been more simple. My incredible site supervisor Sal and client liaison officer Kayleigh always went above and beyond to ensure the build ran smoothly and was kept to a high standard. There were no delays and the build was finished sooner than anticipated.I could not be more happy with the completed house. I would certainly build with Home Group WA again in the future. Thank you again!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
Home Group
Giorgia G.Home Group

Thank you so much for the lovely review Amanda. I'll be sure to pass on the kind words to all staff involved! We hope you enjoy your new home :)

Paige S.

Paige S.Perth, WA

Stress Free Building

published

Such a smooth, stress free build! All emails or calls were always addressed promptly and we felt supported through the whole process. We had an amazing site supervisor who was extremely fastidious and made sure everything was perfect. Our CLO Georgina was so extremely helpful and patient with all my questions being a first home buyer. The quality of the build is A+ everything finished to the highest of standards. Can not recommend Home Group WA high enough!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2020
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1 comment
Home Group
Giorgia G.Home Group

Thank you for the lovely words on this review Paige! We hope you enjoy your new home :)

The reviewer stated that an incentive was offered for this review

Hodgy

HodgyPeel, WA

  • WA
  • Verified customer

Simply wonderful

published

From start to completion the journey of our build was exciting and exceeded all expectations. The workmanship and quality of build was exceptional and without exception every tradesman that we met and we did meet them all were friendly and explained everything they were doing they made the experience a truly happy one .We did have an issue at prestart but it was dealt with promptly and we were ensured that everything would be done to give us the results we were looking for we completed earlier than expected and costings were within original
prices quoted the excellent service has continued post completion!!!!
We have felt valued from day one and would absolutely recommend WA HOMEGROUP to anyone contemplating building!!!!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2020
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1 comment
Home Group
Giorgia G.Home Group

Hi Hodgy, we are so happy to hear you had a memorable building experience with us! Home looks fantastic! Could I grab your full name so I can flick you an email? Thank you :)

The reviewer stated that an incentive was offered for this review

Jordan

JordanPerth, WA

A Dream Build

published

From start to finish, planning and building our home with Home Group was so easy with no delays or hiccups! Our home was finished perfectly, all the trades used were hard working, fast and precise. I would 100% recommend building with Home Group for an amazing home with minimal stress!!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2020
See all answers
1 comment
Home Group
Giorgia G.Home Group

So glad you had a smooth building experience with us. Thank you for sharing :) enjoy your new home

The reviewer stated that an incentive was offered for this review

Very happy first time home buyer!

published

The staff are helpful, friendly and approachable all the way through. They are very patient and understanding and are happy to explain further if you need more information. The quality of the products is great for the prices they charge, top of the range stuff for an affordable price. Very straight forward procedures and the process is very simple to keep up with. The house was ready in six months which was faster than we ever imagined. Very very happy overall :) Wouldn't build with anyone else.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2020
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1 comment
Home Group
Giorgia G.Home Group

Thank you for taking the time to do this lovely review Julie. We hope you enjoy your new home!

The reviewer stated that an incentive was offered for this review

Page 1 of 12

Questions & Answers

Neil J.

Neil J.asked

Home Group

What size is the solar energy system that is currently on promo

4 answers
Taila
Taila

I have no idea what the current one is. We signed in jan/feb last year the system we got is 3w

Neil J.
Neil J.

Hi Taila. Thanks for your prompt response. Do you find that your system is sufficient for your needs or did you have the option to upgrade? Any info or advice is appreciated as we are going into Prestart in a few days and any feedback would be more than welcome

Tarrah
Tarrah

Hi, if you haven't already been to pre start yet we are currently going through Home Group and got the solar system promo which was a 3kw and upgraded to a 5kw.

Michelle S.

Michelle S.asked

Home Group

We have a leak, but unsure where, we have checked all taps, our house is 4 yrs old. Is this still under the builders warranty?

1 answer
Paige S.
Paige S.

Call your insurance company. They will get a plumber out to do a leak detection and if it is deemed to still be under builders warranty they will advise that or it may be an actual claim once assessed

Tony J

Tony Jasked

WA

Hi, I am thinking of building in the near future and looking at HGWA at the moment.
I was wondering how easy will it be to change any of the standard inclusions in your house designs and choose our own brand or product instead of what is being offered if we ever needed to.
Thanks.
Tony J.

1 answer
Home Group
Giorgia G.Home Group

Hi Tony,
Thank you for your question. Home Group are committed to working with each of our clients to build them a home that suits their unique lifestyles. We have different levels of inclusions and specifications and would be happy to work with you on any changes you’d be looking to make.
If you have any further queries, please feel free to email us directly at [email protected]
Kind Regards, Giorgia

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