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3 questions from our users

Tony J

Tony Jasked

WA

Hi, I am thinking of building in the near future and looking at HGWA at the moment.
I was wondering how easy will it be to change any of the standard inclusions in your house designs and choose our own brand or product instead of what is being offered if we ever needed to.
Thanks.
Tony J.

1 answer
Home Group
Giorgia G.Home Group

Hi Tony,
Thank you for your question. Home Group are committed to working with each of our clients to build them a home that suits their unique lifestyles. We have different levels of inclusions and specifications and would be happy to work with you on any changes you’d be looking to make.
If you have any further queries, please feel free to email us directly at [email protected]
Kind Regards, Giorgia

Derek M.

Derek M.asked

WA, Perth Metro

Hi Home Group,
I have built a house through you, key handover was 27 September 2013.
In Baldivis and Majority of all walks in the house has very visible spider cracking from floor to ceiling, this is a major concern and is spreading, there is druminess when its tapped indicating its about to fall off .
I understand that theres 6 years under master builders for workmanship and its inside that period.
I have had a building inspector sight this and mentioned this needs to be fixed asap or the entire home will need to be replastered and painted.
I know this is not a common problem in homes in WA and require this to be replaced/ repaired.
Regards Derek Moulton

1 answer
Home Group
Giorgia G.Home Group

Hi Derek,
Our maintenance department are available for inspection and assessment of warranty claims, they can be contacted direct via email at [email protected]
I have sent maintenance your details, they will call you for further discussion and arrange an appointment to inspect the walls.
Thank you

Ryan

Ryanasked

WA

How long is a warranty on the house walls and ceiling. As I have some decent size cracks in them..

2 answers
Home Group
Giorgia G.Home Group

Hi Ryan, there are different criteria to consider for wall cracks, with allowed cracking well documented in Australian Standards. Please contact our maintenance department via email for further information at [email protected]
Provide us with your address and contact details, photos are a big help, ideally place a ruler over the crack so the width is clear in the photo. Our maintenance department will assess your concern’s using your photos so they can then assess and determine if the wall, ceiling or cornice cracking are covered under warranties.

Ryan
Ryan

I understand what you are saying and I will contact the maintenance side.
However there must be a certain period, amount of time, like a warranty.
I do not want to go all this bother to take pics and emails. For use to write back that you only covered for 2 years.

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