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Home Group

Home Group Questions & Answers

WA, VIC
4.4 from 236 reviews

48 questions from our users

Neil J.

Neil J.asked

Home Group

What size is the solar energy system that is currently on promo

4 answers
Taila
Taila

I have no idea what the current one is. We signed in jan/feb last year the system we got is 3w

Neil J.
Neil J.

Hi Taila. Thanks for your prompt response. Do you find that your system is sufficient for your needs or did you have the option to upgrade? Any info or advice is appreciated as we are going into Prestart in a few days and any feedback would be more than welcome

Tarrah
Tarrah

Hi, if you haven't already been to pre start yet we are currently going through Home Group and got the solar system promo which was a 3kw and upgraded to a 5kw.

Michelle S.

Michelle S.asked

Home Group

We have a leak, but unsure where, we have checked all taps, our house is 4 yrs old. Is this still under the builders warranty?

1 answer
Paige S.
Paige S.

Call your insurance company. They will get a plumber out to do a leak detection and if it is deemed to still be under builders warranty they will advise that or it may be an actual claim once assessed

Tony J

Tony Jasked

WA

Hi, I am thinking of building in the near future and looking at HGWA at the moment.
I was wondering how easy will it be to change any of the standard inclusions in your house designs and choose our own brand or product instead of what is being offered if we ever needed to.
Thanks.
Tony J.

1 answer
Home Group
Giorgia G.Home Group

Hi Tony,
Thank you for your question. Home Group are committed to working with each of our clients to build them a home that suits their unique lifestyles. We have different levels of inclusions and specifications and would be happy to work with you on any changes you’d be looking to make.
If you have any further queries, please feel free to email us directly at enquiri[email protected]
Kind Regards, Giorgia

Ashayla B.

Ashayla B.asked

Home Group

Has anyone ever paid the deposit then decided not to go through with it. Have you ever gotten your money back?

No answers
Derek M.

Derek M.asked

WA, Perth Metro

Hi Home Group,
I have built a house through you, key handover was 27 September 2013.
In Baldivis and Majority of all walks in the house has very visible spider cracking from floor to ceiling, this is a major concern and is spreading, there is druminess when its tapped indicating its about to fall off .
I understand that theres 6 years under master builders for workmanship and its inside that period.
I have had a building inspector sight this and mentioned this needs to be fixed asap or the entire home will need to be replastered and painted.
I know this is not a common problem in homes in WA and require this to be replaced/ repaired.
Regards Derek Moulton

1 answer
Home Group
Giorgia G.Home Group

Hi Derek,
Our maintenance department are available for inspection and assessment of warranty claims, they can be contacted direct via email at [email protected]
I have sent maintenance your details, they will call you for further discussion and arrange an appointment to inspect the walls.
Thank you

Ryan

Ryanasked

WA

How long is a warranty on the house walls and ceiling. As I have some decent size cracks in them..

2 answers
Home Group
Giorgia G.Home Group

Hi Ryan, there are different criteria to consider for wall cracks, with allowed cracking well documented in Australian Standards. Please contact our maintenance department via email for further information at [email protected]
Provide us with your address and contact details, photos are a big help, ideally place a ruler over the crack so the width is clear in the photo. Our maintenance department will assess your concern’s using your photos so they can then assess and determine if the wall, ceiling or cornice cracking are covered under warranties.

Ryan
Ryan

I understand what you are saying and I will contact the maintenance side.
However there must be a certain period, amount of time, like a warranty.
I do not want to go all this bother to take pics and emails. For use to write back that you only covered for 2 years.

anon

anonasked

Home Group

What is the warranty period for cornices and walls. My house was completed Oct 2015 and I had the cornices repaired in the maintenance period and nearly all my cornices and the majority of my walls have cracks, some fine and some large.

1 answer
Home Group
Giorgia G.Home Group

Hi Anon, I'm sorry to hear about that! If you could email [email protected] with photos and your address and they will be able to help you. Kind regards, Giorgia

Lyn

Lynasked

Home Group

Do you have to be a First Home Owner to buy?

1 answer
Home Group
Giorgia G.Home Group

Hi Lyn, no you don’t have to be a first home owner to build a home with Home Group WA. We can help first home owners, consecutive buyers as well as investors. Kind regards, Giorgia

Loh

Lohasked

Home Group

Hi. I just wondering about the warranty for bathroom exhaust fan? Thanks.

No answers
jaff

jaffasked

Home Group

I heard that HGWAs kitchen is worth $40000. that's fantastic! however if the customers don't like the kitchen and want to remove it, and built their own, will they get the $40000 credit back?

1 answer
Home Group
Giorgia G.Home Group

Hi Jaff, are you currently working with Home Group WA, if you are, your sales consultant would be the best person to answer that for you :) Alternatively you can call us on 13 14 14 for more information. Kind Regards, Giorgia

Kate_B

Kate_Basked

Home Group

We are considering building with HGWA but I am now concerned about time frames (after reading this thread). Can you please give me some indication of a standard time frame you work towards?

2 answers
Stuart
Stuart

My slab went down 2nd or 3rd April and keys were handed over Friday 31 August. A month ahead of the schedule we got upfront

Home Group
Giorgia G.Home Group

Hi Katie, for single story home our standard time frame is 6 months for admin and 6 months construction. If you would like some more information, please feel free to contact us. Kind regards, Giorgia

Adam

Adamasked

Home Group

Hi, I've heard HGWA have a 4 Month defect liability period. I've seen other builders with a 6 month period but am concerned these are too short as they do not cover a full year of weather conditions. Typically 12 months is common in a commercial build because it covers summer/winter conditions where extreme temperature differences and heavy rainfall occur and if there is damage caused by this then the contractor has liability to come and fix the issues.

My question is, if this in only 4 months what is ensuring the builder will fix something that occurs after 8 or 9 months based on workmanship issues? Or are there warranties that cover the workmanship of the house? I know there is a structural warranty of 30 years but what about cracking tiles or other superficial things?

3 answers
Home Group
Giorgia G.Home Group

Hi Adam, 4 months is the period we consider suitable for attendance of defects that appear after the owners have moved into the home and it becomes lived in. Residential building is covered under different legislation to commercial building works. The statutory warranties for Workmanship in residential construction apply for up to six years after practical completion. Guides, issued by the HIA and other bodies including our engineers are available to help explain effect defect items and durations maintenance items are the owners. Certainly, issues around water ingress into the home is typically a builders item to remedy. If you have recently completed your home our maintenance department can supply these guides to you. Regards, Giorgia

Adam
Adam

Thanks for your response Giorgia,

We haven't completed our build yet and haven't decided on a builder at the moment as we've only recently started discussions about home design. I work in the design and construction industry (albeit in the commercial sector) and was just curious about the residential defects and warranty periods as it's a little difficult to track down the information which explains what is covered as a workmanship defect and what is considered general maintenance. However the 6 year statutory warranty is positive in this case.

Do you happen to have any links to the HIA guides which explain the differences so we can help decide who we build with?

Home Group
Giorgia G.Home Group

Hi Adam, if you could provide me with your best contact number and the consultant you are working with, and we will be able to provide you with more information. Kind regards, Giorgia

Arite

Ariteasked

Home Group

Has anyone who built with HGWA had issues with tiles breaking about 12-18 months after moving in? Especially kitchen and around electrical sockets.

No answers
Anzel

Anzelasked

Home Group

Did any one have any issue with plumbing after the maintenance period? Key handover was Feb18 and it's been just over 5 months. I had hot water streaming up from underneath my paving where the outdoor kitchen's basins pipe joins the paving. Had to turn of my water on a Friday and phoned Home Group. The lady advised that she reported the issue and marked it as "urgent" meaning they would get back to me that day... surprise! No contact at all.. phoned the emergency plumber on Saturday and he asked for a photo and explanation and he will call back.. no suprise here as it's Saturday night no contact and no water.. do I have any options here but tp do ot myself?

1 answer
Anzel
Anzel

Came out and fixed it on Monday. Plumber received an EMAIL that I need a plumber. You would think if it is urgent they would call and not email. Job of not even 2 hours could have been done on Friday and spared me going a whole weekend without water. Sad that Home Group's after sales customer service is that POOR!

Daniel R

Daniel Rasked

Home Group

How and what year did Home Group W.A came to Perth?

No answers
Taryn

Tarynasked

Home Group

Just wondering what promos everyone got from home group wa? I assume they do different promos each month aswell as the ongoing designer kitchen offer. Thanks

2 answers
Aaron
Aaron

our package included down lights, flooring, carpet, tiling, air-conditioning as well as the kitchen package, missed out on the bbq deal unfortunately

Darrin B
Darrin B

Where are you looking to build Taryn, in the metro area or south west?

Anzel

Anzelasked

Home Group

Has anyone build with Home Group and they found the brick work was really poor? They are 1 and a half week into the brick work stage but there are gaps between the bricks and some are damaged. The outside bricks has got green stains on them. Anyone had the same problems? TIA

3 answers
Ness
Ness

We built with home group & we checked our brikies work before he started to build, some bricks do have green in them but its upto the brickie to decide if they should be used or not, i would speak to them at the office & tell them your concerns i found them happy to help, if you get no joy ask to meet rhe supervisor on site & tell him good luck

Home Group
Giorgia G.Home Group

Hi Anzell,
The green staining is called vanadium staining, it’s quite common and removed when we clean the brickwork. The internal bricks are laid to meet the installation requirements for Austral bricks, and again gaps are common and within acceptable practice.
Your client liaison can provide you with more information if required. We hope this helps with your queries?
Kind regards, Giorgia

Anzel
Anzel

Just an update, lockup was yesterday. My site supervisor explained the gaps and brick work very well and I am very pleased with the communication and the building process. So far so good!

janakahewa

janakahewaasked

Home Group

Hello, I have signed a contract with Home Group WA in 5/4/2017 to build a 4x2 house. Still going through admin process and no indications when they would start the site works. This is the fourth house I am building in Perth and my last building experience was in 2014 with Perception. Prior to that I have built with Domination homes and Don Russell. None of previous builders have taken this long to start the actual construction process. I would like to hear from other people who has gone through this admin process with Home Group WA and their experience please. I will be maintaining a diary of actual dates and will enter in product review at the end of my construction about my experience. So far it has been frustrating especially when you are building for an investment!
Regards
Jack

3 answers
Home Group
Giorgia G.Home Group

Hello Jack, I have had a look into your job and seems you went onto site ahead of the advised timeframe, and your job has moved to the construction side of things now :) if you have any queries, please don't hesitate to contact [email protected] or your Client Liaison Louise. Kind Regards.

janakahewa
janakahewa

Thanks for your reply. Lee (My sales consultant) has been in contact with me. I have also received email notifications from Home Group office advising me the progress of the construction. Happy with the progress now.

janakahewa
janakahewa

I have just been informed by HGWA that scheduled Earthworks Commencement Date is 25 Aug 2017 for my block now. Exciting!!

Genevieve B

Genevieve Basked

Home Group

How long after land settlement does prestart happen?

1 answer
Home Group
Giorgia G.Home Group

Hi Genevieve, prestart isn't based on when settlement occurs, it's based on when we receive a site survey & have complete first documents (working drawings). Hope this helps. Kind Regards, Giorgia Gulluni

Jamie

Jamieasked

Home Group

Can anyone tell me if they had any issues with the provisional sum costs compared to the fixed price costs - ie: did they blow out? New to building and a little apprehensive about this! Thank you

1 answer
Pru
Pru

Hi Jamie, Not with HomeGroupWA, Contact Lee Sinclair from HomeGroupWA and he will answer all your questions. Ernie Bindel was great with I actually had money given back to me because they over budgeted which i liked, rather get money back than have to pay out.

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