Home Group Questions & Answers

What size is the solar energy system that is currently on promo

We have a leak, but unsure where, we have checked all taps, our house is 4 yrs old. Is this still under the builders warranty?

Hi, I am thinking of building in the near future and looking at HGWA at the moment.
I was wondering how easy will it be to change any of the standard inclusions in your house designs and choose our own brand or product instead of what is being offered if we ever needed to.
Thanks.
Tony J.

Has anyone ever paid the deposit then decided not to go through with it. Have you ever gotten your money back?

Hi Home Group,
I have built a house through you, key handover was 27 September 2013.
In Baldivis and Majority of all walks in the house has very visible spider cracking from floor to ceiling, this is a major concern and is spreading, there is druminess when its tapped indicating its about to fall off .
I understand that theres 6 years under master builders for workmanship and its inside that period.
I have had a building inspector sight this and mentioned this needs to be fixed asap or the entire home will need to be replastered and painted.
I know this is not a common problem in homes in WA and require this to be replaced/ repaired.
Regards Derek Moulton

How long is a warranty on the house walls and ceiling. As I have some decent size cracks in them..

What is the warranty period for cornices and walls. My house was completed Oct 2015 and I had the cornices repaired in the maintenance period and nearly all my cornices and the majority of my walls have cracks, some fine and some large.

Do you have to be a First Home Owner to buy?

Hi. I just wondering about the warranty for bathroom exhaust fan? Thanks.

I heard that HGWAs kitchen is worth $40000. that's fantastic! however if the customers don't like the kitchen and want to remove it, and built their own, will they get the $40000 credit back?

We are considering building with HGWA but I am now concerned about time frames (after reading this thread). Can you please give me some indication of a standard time frame you work towards?

Hi, I've heard HGWA have a 4 Month defect liability period. I've seen other builders with a 6 month period but am concerned these are too short as they do not cover a full year of weather conditions. Typically 12 months is common in a commercial build because it covers summer/winter conditions where extreme temperature differences and heavy rainfall occur and if there is damage caused by this then the contractor has liability to come and fix the issues.

My question is, if this in only 4 months what is ensuring the builder will fix something that occurs after 8 or 9 months based on workmanship issues? Or are there warranties that cover the workmanship of the house? I know there is a structural warranty of 30 years but what about cracking tiles or other superficial things?

Has anyone who built with HGWA had issues with tiles breaking about 12-18 months after moving in? Especially kitchen and around electrical sockets.

Did any one have any issue with plumbing after the maintenance period? Key handover was Feb18 and it's been just over 5 months. I had hot water streaming up from underneath my paving where the outdoor kitchen's basins pipe joins the paving. Had to turn of my water on a Friday and phoned Home Group. The lady advised that she reported the issue and marked it as "urgent" meaning they would get back to me that day... surprise! No contact at all.. phoned the emergency plumber on Saturday and he asked for a photo and explanation and he will call back.. no suprise here as it's Saturday night no contact and no water.. do I have any options here but tp do ot myself?

How and what year did Home Group W.A came to Perth?

Just wondering what promos everyone got from home group wa? I assume they do different promos each month aswell as the ongoing designer kitchen offer. Thanks

Has anyone build with Home Group and they found the brick work was really poor? They are 1 and a half week into the brick work stage but there are gaps between the bricks and some are damaged. The outside bricks has got green stains on them. Anyone had the same problems? TIA

Hello, I have signed a contract with Home Group WA in 5/4/2017 to build a 4x2 house. Still going through admin process and no indications when they would start the site works. This is the fourth house I am building in Perth and my last building experience was in 2014 with Perception. Prior to that I have built with Domination homes and Don Russell. None of previous builders have taken this long to start the actual construction process. I would like to hear from other people who has gone through this admin process with Home Group WA and their experience please. I will be maintaining a diary of actual dates and will enter in product review at the end of my construction about my experience. So far it has been frustrating especially when you are building for an investment!
Regards
Jack

How long after land settlement does prestart happen?

Can anyone tell me if they had any issues with the provisional sum costs compared to the fixed price costs - ie: did they blow out? New to building and a little apprehensive about this! Thank you