Reviewer Photos & Videos
LindaPerth
- WA
- Verified customer
My dream came true
Fantastic no hidden costs they told me from start to finish great service Steve Waite was absolutely brilliant a nice genuine guy who looks after his customers 110 percent the girls from homegroup were absolutely fantastic Susanne Sonia and Helen awesome frank the supervisor brilliant the whole process start to finish was successful I’d highly recommend these guys they are the best builders around
1 comment
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BinxAlkimos
- WA
- Verified customer
Very impressed
From the moment we decided to build, alot of people would warn us about companies not telling us about certain things and to watch out for hidden cost etc. With home group WA we were so well informed, our questions were answered. Even after work hours we will get answers back to questions we had and information given in layman's terms especially for us new to building. Our build was really smooth and quality was definitely the best Ive seen! We are very happy with our new home and we will definitely recommend home group wa to anyone who is looking to build.
1 comment
Giorgia G.Home Group
Thank you for taking the time to leave such a lovely honest review :) we hope you enjoy your new home!
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Chelsea LPerth
- WA
- Verified customer
Dream First Home
I have had a great experience from the initial sale with Steve through to dealing with Deanne my liason and Adam my site manager. Everyone I have dealt with has gone above and beyond, and it has really made my first building experience a great one.
Lana who I had as my prestart consultant is great. I went in so overwhelmed with choices and came out very happy with my choices and Lana's guidance.
I am beyond happy with the finished product. I am also loving all the complements I have received from people post hand over which makes me even happier with my choice of builder.
1 comment
Giorgia G.Home Group
Thanks for sharing your lovely review Chelsea :) we hope you enjoy your new home!
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Jess and deynePerth
- WA
- Verified customer
Amazing build process!
Our build process was smooth and enjoyable. Our house design was customised to us and our chosen block. Marco went above and beyond to make sure we got everything we wanted in our home. Every part of the process went great and we can't be happier with our end results! Any questions we had and any emails we sent were responded to so quickly and everyone was always so helpful. Would definitely recommend home group to friends and family and we would build with them again. Added bonus our kitchen is absolutely incredible!
1 comment
Giorgia G.Home Group
So glad to hear you had a memorable building experience with us Jess & Deyne :) thank you for sharing. Kind regards, Giorgia Gulluni
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StuartBrabham
- WA
- Verified customer
Beautifully finished and we're so happy!
Sales Process
After a bad experience with a Salesman from another company, I met Dean at the HomeGroup show home in Dayton. Instantly felt he was the right guy to take us through the process. My bad experience with the previous company was that the figures he was throwing around about deposits and repayments simply didn't add up. Deans figures did and were backed up by Maxon Finance. Deans advice was accurate and extremely helpful and he helped us pick the perfect home and land for our budget and needs. Homegroup were patient while we ticked o...Read more
1 comment
Giorgia G.Home Group
Hello Stuart, thank you for taking the time to leave a honest lovely review :) we hope you enjoy your new home. Kind regards, Giorgia
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FernandoPerth
- WA
- Verified customer
Perfect from beginning to finish
Beautiful home and amazing customer service, it was absolutely flawless throughout construction, HGWA was very professional and accommodating with our needs.
From tile meeting to pre start we received great support as we had no idea how to start, the client liaison officer was amazing and we never had the chance to follow up on things as they were always ahead :)
We are loving the new home and could not be happier!!!
1 comment
Giorgia G.Home Group
Happy to hear you had a good building experience with us Fernando :) thank you for sharing this review. Kind regards, Giorgia
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Vanessa HaighPerth
- 2 reviews
- WA
- Verified customer
In love with our home
We recently moved into our new home and are so in love with it, we can’t thank home group enough for the stress free build and the amazing staff we dealt with.
We started our journey with our sales consultant Lee who listened to what we were after and drew up our plans, Ernie was fantastic and answered any question we had about the finance process, we dealt with Sonya and Jessica during the admin stage and they were absolute gems and were always so prompt with responses to us no matter how annoying my emails were, we had Suzanne for our til...Read more
e and laminate selection and Lana for Prestart they were both very knowledgeable and helpful, During construction we had Louise as our CL who was also really helpful with any questions we had, near the end of the build we had Georgina who was wonderful, and our site supervisor was Brad who was really on the ball with everything, we were so impressed with the quality of workmanship from home group and cant thank you enough for the wonderful home you built for us.1 comment
Giorgia G.Home Group
Thank you for taking the time to leave this lovely review :) we hope you enjoy your new home! Kind regards, Giorgia
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- WA
- Verified customer
Dream Home
Thank you very much to HGWA for building our dream First home.
It has been an absolute pleasure in going through the whole process with HGWA, right from the sale stage with Mark Hickey through to paper work with Jessica, then prestart with Jade and finally during the construction stage with initially Matt and Melanie and later on with Frank and Helen it has been absolutely a smooth process.
The sales stage with Mark and then the Prestart with Jade were absolutely perfect as we got all the specialist advice and guidance that we required ...Read more
to design our dream home. The prestart meeting felt like it was arranged to help us make the correct decisions (the way it should be) without being pushed to upgrade/buy unnecessary things. Then on the construction supervisors in our case 2, Matt and Frank both ensured that the house was built to great quality standards and also were happy to point out any minor changes that they saw necessary which were not picked up by us during planning stage. Both supervisors were very approachable and was a great experience to go through the house plans with them during the 3 one on one meetings. Also the Client liaisons ladies Melanie and Helen have been absolutely wonderful to deal with over the phone and email answering all our questions and flagging all concerns that we raised with the respective supervisors. Thank you very much to Home Group WA for building our Dream First home ☺1 comment
Giorgia G.Home Group
Thank you CPB for taking the time to leave this lovely review, glad we could get you into your first dream home :)
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LukeViveash
- WA
- Verified customer
Easy to Deal with and Build a Great House
We had a fairly lengthy planning stage and met Dean at the display home in Dayton. He thought outside of the box and was very helpful in any changes we wanted to make. This was our second house we had built so we knew what we wanted to achieve.We used the Sienna base and then made some changes to give ourselves a bigger en suite. The pre-start selection was easy but we had thoroughly gone through what we wanted and didn't go in blind.
Deanne in the office was fantastic through the whole building stage and Adam our supervisor was across eve...Read more
rything. Any questions or queries I had they got back to me fairly quick and were always willing to accommodate. Would definitely recommend Home Group to build with and if I was to build again, they would be my first choice.1 comment
Giorgia G.Home Group
Will pass on the kind words to all staff involved, thank you for the kind words Luke :)
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Bianca28AU
- 2 reviews
- WA
- Verified customer
Quality Build in Perfect Timing
We came to Home Group WA with an idea and they turned it into reality, Scott Payne helped us design our dream home with all the inclusions we didn't even know existed. The whole build process was smooth from start to finish with consistent updates along the way. Our home is of the highest quality for the best value, everyone we dealt with were really friendly and helpful. Highly recommend building with Home Group WA.
1 comment
Giorgia G.Home Group
Thank you for the kind words Bianca :) we hope you enjoy your new home!
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SajimonPerth, WA
- 3 reviews
- 1 like
- WA
- Verified customer
Perfect first home build by home group wa
We build our first home with home group wa.The whole process was very smooth and we believe we got the best quality and inclusions for the money we spent,Home group wa, is highly professional and honest builders.,all communications are straight forward and clear.Company use high quality materials and professional tradesmen for every stages building.our special thanks to Alby, Adam.&Deanne Cook.once again thank you home group wa for our lovely home
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- WA
- Verified customer
Amazing!
Home Group WA staff were so helpful and made the process run so smoothly. We are very happy with the quality of our home and very impressed with how quickly it was built. During the design process our thoughts were heard and we were able to include everything we had hoped for and more. The whole process was fantastic, thank you.
1 comment
Giorgia G.Home Group
Glad to hear you had a smooth building process with us, thank you for sharing the kind words :)
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KeshenaRidgewood
- WA
- Verified customer
Our dream family home
This was our first time building a house and we had heard many horror stories about how stressful it could be, but Homegroup WA made the process an enjoyable one.
Everything was well communicated and we were updated frequently on what was happening with the build, and everything was always done within the time frame (weather permitting). If any issues arose, Helen and then Deanne dealt with them efficiently keeping us well informed during the process. We are also very pleased with the quality of all the materials and fittings etc.
Overall we are absolutely in love with our new home, and would recommend them to anyone thinking of building.
1 comment
Giorgia G.Home Group
Thanks for taking the time to leave this lovely review :) will definitely pass on the kind words to staff involved. Enjoy your new home! Kind regards, Giorgia
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- WA
- Verified customer
Wow.. so happy
Thanks HomeGroup WA for building our dream first home. Starting from the day we met Gerard Drayson at the Hilbert Display home, we were put at ease that we were in great hands. Gerard took his time to understand our needs, made some very useful recommendations not just meet our expectation, but to exceed them.
Our Prestart meeting was great with Lana Somali, who patiently took us through all the options and helped us make some great choices.
Already getting numerous compliments for neighbours for our home.
Will definitely recommend you to anyone who wants to build their home.
Thank you HomeGroup WA.
Sujit and Anchu
1 comment
Giorgia G.Home Group
Hi Sujit, thank you for sharing those kind words :) we hope you enjoy your new home!
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NickyVWA, 6210
- WA
- Verified customer
Terrible customer services and conduct
Last year in august 2017 I have started looking to build another property to upgrade the existing one. After a lot of research on designs, quality and the right builder I have decided to choose Home Group WA to build my new home. We started to look for the right plans, right features and wishes list. I was coming with lots of ideas and creativity and guided the representative to get to that design that I wanted ( not suppose to be their effort and contribution mostly ? ). We've got to a point that was already for them too much to make changes ...Read more
or they've lost their patience. Why? Is not normal when you need to spend $400 k or more on a new property you need to make sure that you included all that you need or want? Anyway, we went to that point of sorting out finances. They have recommended to work together with their broker to get through . I have prepared all documents requested and the broker started to work on the file. In the meantime the sales representative started to press me to sign some of the paperwork and pay the deposit of $3,000 to get a special offer ( free outdoor kitchen ) if you sign by 30/09/2018. I was a bit worried to sign those papers before getting the pre-approval for my finances but was mentioned there that the deposit is fully refundable if I am not getting the finances in the next 30 days of signing . Which I didn't . And I've paid the deposit. The broker was messing up everything, delaying to the max and demanding to find a lot of money to cover the shortfall. I was dealing with the real estate as well to secure the land and near to lose the spot. After that this broker left the business and his manager took over the case. Already all the documents they've been to old so I needed to update everything. And....again few weeks I didn't hear anything about. I have started to be pressured by the real estate to settle the land. The amount of stress is inimaginable. I have contacted the broker's office and found out the broker ( the manager now ) is in holiday for the last few weeks. I couldn't believe. I have decided to cancel all and I have requested the $3,000 deposit to be refunded. There are 6 months since I have requested this and nothing happened. I have tried to claim through my bank, went through and again returned to the builder, being refused to be reimbursed. Also I have recently received a letter from the builder saying that unfortunately they are unable to refund the deposit because I don't know what article from the paperwork signed says that is nonrefundable, totally different than the papers that i have signed. $3,000 is a lot of money for me, I work hard full-time employed, not easy for a woman with a child still at school. I really do not want to deal with this business, I just want my money back, nothing else.Similar opinion? Write a review on ieatwords.com.au!
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NZgirlBaldivis
- WA
- Verified customer
Too Easy
HomeGroup WA have exceeded our expectations in every way.
The the management of the build & the site, the workmanship & quality of products used are exceptional. We cannot fault them.
We felt really supported by the customer service staff, they were quick to responded & resolve any issues that we needed to discuss.
We are happy to recommend HomeGroup WA to anyone that is looking to build a first class quality home.
1 comment
Giorgia G.Home Group
Thank you for such kind words NZgirl :) great to hear we met all your expectations. We hope you enjoy your new home!
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- WA
- Verified customer
First home dream build!
Home Group WA have been a dream to build with! We had the most stress free journey. The house was finished to the highest standard. Trades were always done when our Client Liason officer said they would be. The build time was approximately 4.5-5 months from slab down to key handover. The building supervisor, Dom was onto all his trades and made sure everything would be finished in the time we were told. Customer service was impeccable. Only issue was a miscommunication about pre-start money coming back to us to use for a wardrobe and not receiving it, instead coming off our loan. Oh well! Overall it was a great experience and i would recommend to anyone wanting to build their first home!
1 comment
Giorgia G.Home Group
Thank you for such kind words Lilah :) great to hear you had a memorable building experience with us. Enjoy your new home!
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- WA
- Verified customer
Our dream home
Thank you Home Group WA for our stunning first home. Our build has been so smooth we couldn’t fault it from start to finish. Rob was our site supervisor and was happy to assist us on our journey, and make sure the build was on schedule and a top job well done! The girls in the office Deanne and Mel, were amazing and so quick to assist us with all our questions and queries along the way. The product and inclusions are unreal, it looks like a display home. Thanks for creating our happily ever after home!
1 comment
Giorgia G.Home Group
Thanks for taking the time to leave a review Briar :) great to hear you had a smooth building experience with us. Enjoy your new home!
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Jod and ChrisPerth
- WA
- Verified customer
Our first home
Thank you so much to Home Group WA for everything they did for us in the creation of our very first home. The communication and support from all staff both in the offices and on site were outstanding at all times. The quality and design is perfect and we are so in love with our new home. We would highly recommend home group to anyone looking to build in future, it was completely stress free and always friendly and professional. Could not have had a better experience with building our first home!
1 comment
Giorgia G.Home Group
Thank you for the lovely review Jodie :) so happy to hear you enjoyed building with us! Enjoy the new home!
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Dana
- 3 reviews
- 1 like
- WA
- Verified customer
Two thumbs up!
Thanks to Home Group WA for our beautiful new home! We had a great team supporting us through this journey. Special mention to Ryan for helping us through the design and costing stage, he was very patient and provided lots of great suggestions, Ken our site supervisor who was helpful and knowledgeable, the admin team who were always quick to respond and a pleasure to deal with. So far the after sales care has been great and I have no doubt this will continue. Would recommend building with Home Group WA.
1 comment
Giorgia G.Home Group
Thank you for the kind words Dana :) glad you had a good smooth building experience with us. Enjoy your new home!
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Questions & Answers
Neil J.asked
What size is the solar energy system that is currently on promo
4 answers
I have no idea what the current one is. We signed in jan/feb last year the system we got is 3w
Hi Taila. Thanks for your prompt response. Do you find that your system is sufficient for your needs or did you have the option to upgrade? Any info or advice is appreciated as we are going into Prestart in a few days and any feedback would be more than welcome
Hi, if you haven't already been to pre start yet we are currently going through Home Group and got the solar system promo which was a 3kw and upgraded to a 5kw.
Michelle S.asked
We have a leak, but unsure where, we have checked all taps, our house is 4 yrs old. Is this still under the builders warranty?
1 answer
Call your insurance company. They will get a plumber out to do a leak detection and if it is deemed to still be under builders warranty they will advise that or it may be an actual claim once assessed
Tony Jasked
Hi, I am thinking of building in the near future and looking at HGWA at the moment.
I was wondering how easy will it be to change any of the standard inclusions in your house designs and choose our own brand or product instead of what is being offered if we ever needed to.
Thanks.
Tony J.
1 answer
Giorgia G.Home Group
Hi Tony,
Thank you for your question. Home Group are committed to working with each of our clients to build them a home that suits their unique lifestyles. We have different levels of inclusions and specifications and would be happy to work with you on any changes you’d be looking to make.
If you have any further queries, please feel free to email us directly at [email protected]
Kind Regards, Giorgia
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Giorgia G.Home Group
Thank you for such a lovely review Linda :) i'll be sure to pass on the kind words. Enjoy your new home!