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Reviews

(550)
(24)
(0)
(3)
(23)
  • Transparency
    4.9 (262)
  • Customer Service
    4.9 (271)
  • Loan TypeVariable Rate (162) · Fixed Rate (55) · Split (29)
  • Application Process
    4.9 (262)
  • Timeliness
    4.9 (257)
  • Loan used for:
    • First Home (108)
    • Second Home (43)
    • Investment Property (36)
    • Refinancing (34)
    • Home Construction (9)
    • Renovation (1)
  • Loan Term27.8 years (140)
  • Online Tools
    4.9 (88)


  • Verified customer

Excellent

published

Romy and his team (Sanju, Sunish & Anil) were excellent from day one to the end of the process.
My loan was not a straight forward one as my partner is on a bridging visa but nothing seemed to be an issue.
Would happily use again and refer people to them.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan used for:First Home
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Thank you, Hayden K, for the five-star review. We're glad that Romy and his team were able to assist you with your complicated situation. We look forward to assisting you again and wish you all the best for your new house.

The reviewer stated that an incentive was offered for this review


Oliver

OliverSydney, NSW

Professional, hard working and excellent knowledge of lending.

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
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1 comment
Home Loan Experts
H.L. E.Home Loan Experts
Matthew

MatthewSydney, NSW

Great after sales service

published

Out of the blue, I received notification from Home Loan Experts that they had negotiated an 0.26% reduction on our home loan rate. 7 years after the loan started, totally unexpected.

Customer Service
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Thank you for your wonderful feedback, Matthew. It's great to know that we were able to assist you with securing a really competitive rate! We look forward to assisting you throughout the life of the loan.

The reviewer stated that an incentive was offered for this review

Wonderful support and service!

published

Preeti and Suzanne were amazing to deal with during the entire loan application and approval process.

They communicated frequently and were very informative in their guidance and tips.

Highly recommend Home Loan experts!

Transparency
Customer Service
Loan used for:Second Home
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Thank you, Rabs, for the five-star review. We're glad that Preeti and Suzanne were able to assist you with your home loan. The best compliment would be for you to recommendations us to your friends.


Shane A.

Shane A.Greater Melbourne (Metropolitan), VIC

Excellent service

published

I applied for home loan, the process was so easy and stress free I had an a very Quick approval thanks to Preeti, she was very professional in order to guide me along the way with my paperwork .I am sure I will use preeti services again

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateFebruary 2020
Loan used for:First Home
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Thank you, Shane, for the five-star review. We're glad that Preeti was able to assist you with your loan. The best compliment would be for you to recommendations us to your friends.


Mahnaz B.

Mahnaz B.Greater Melbourne (Metropolitan), VIC

Made impossible possible!

published

Vivienne and her group are amazing!
Very quick, supportive, communicative and in one word "professional".
We had an application declined before and were told that it is impossible for us to get more than .... (not enough to buy a home at all) and that would be with a minimum of 6% interest rate!
Whilst being completely hopeless, we got in touch with Home Loan Experts.
They did a magic!
Thank you veryyy much!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan Start DateOctober 2019
Loan used for:First Home
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Thank you for your wonderful feedback, Mahnaz. I will definitely pass on your great compliments to Vivienne and her team. We look forward to assisting you throughout the life of your home loan.

The reviewer stated that an incentive was offered for this review


Liam R.

Liam R.Central Highlands and Goldfields, VIC

Long-standing Good service

published

We originally used Home Loan Experts to help us to obtain a mortgage. At every step of the way, they have gone out of their way for us and to ensure our mortgage was competitive

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateSeptember 2016
Loan used for:Second Home
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Thank you, Liam, for the feedback on your fantastic experience with Home Loan Experts. We look forward to assisting you throughout the life of the loan.

The reviewer stated that an incentive was offered for this review


Great Service

published

Preeti and Gunjan did a great job assisting me in obtaining my loan. Communication was great, they followed up on my enquiries promptly. I found my house a few days after my pre-approval had expired and Preeti and Gunjan worked efficiently and quickly to ensure I was able to get the loan I required at a good interest rate. I would highly recommend HLE.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Hi Tendayi, We appreciate the feedback on your great experience with the Home Loan Experts team. It's great to know that we were able to assist you with your home loan application! We look forward to assisting you throughout the life of the loan.

Chuck

Chuck

  • 3 reviews

Excellent Service!!!....

published

My application was very complicated and the process took awhile but with the professionalism of Preeti and most specially Prajeet, it was great. Keeping me up to date and following up it up. It finally went well. Thank you so much!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeSplit
Loan used for:Refinancing
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Thank you for your wonderful feedback, Chuck. I will definitely pass on your great compliments to Preeti and Prajeet. We look forward to assisting you throughout the life of your home loan.

Mitch V

Mitch VMelbourne

  • 2 reviews

Very hard working and persistent

published

Rylan was very patient, persistent and courteous. He worked very hard and tried lots of different things to get our loan sorted out. He was very patient with my very regular emails and calmed my angst.

I would recommend Rylan’s services to anyone.

Thanks again team for the great result !

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used for:Refinancing
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Chelsea FC

Chelsea FCGreater Melbourne (Outer), VIC

  • 2 reviews

Very Satisfied with the services

published

Very professional and satisfying experience dealing with the mortgage brokers at home loan experts.
Proactive communications, up to date information on all processes right from start to finish, prompt and very professional service.
They understood my requirements very well and found me a lender willing to lend me the amount I was looking for.
Did not get the best market rate or lender but happy with the eventual outcome in the end.
I will recommend their mortgage broking services to every one and will have no hesitation in dealing with them again in future.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used for:Second Home
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Excellent Service

published

Preeti Kowshik and Sija Chaulagain are the best Mortgage Advisers I have come across in Australia. Preeti together with Sija have done an amazing job. They are trust worthy, friendly and very prompt in communication as well as have attention to details and great commitment towards customers. Furthermore, they have made our complex home loan application very simple and got it approved. I would definitely recommend Home Loan Experts.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:First Home
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Brian

BrianNorthern Region, NSW

Job Well Done

published

Excellent service from Pramesh. He always kept in communication with us from the moment we started until our final loan approval. Any inquires we had or anything we did not understand he was always on the phone or through emails at anytime of the day and explained everything to us. My partner and I would recommend Home Loan Experts to anyone seeking a home loan especially if you had problems before because of the number of dependents you have.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan used for:First Home
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Shaggi

ShaggiSoutheast, SA

  • Verified customer

Very good service

published

Nirayu and Nepoleon were very professional, knowledgeable and helpful. I was pleasantly surprised at the service considering it is over the phone and based in Sydney. Only criticism is to warn clients of potential delays in approval times to avoid disappointment when timeframes aren't met.

Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:First Home
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Thank you for sharing your experience with us, Shaggi. We are really happy to hear that Nirayu and Nepoleon were able to assist you with your home loan. We look forward to assisting you with your home loan throughout the life of the loan.

The reviewer stated that an incentive was offered for this review

Andrew

AndrewSydney, NSW

Great service

published

Excellent service. Communication was always prompt. Nothing was ever a problem. Would recommend to anyone seeking a home loan and don't have the time to do all the leg work yourself. Home Loan Experts know the industry and can assess you circumstances fairly quickly and recommend the best lender with a competitive interest rate and get you approved quickly after you submit all the relevant evidentiary material.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used for:Second Home
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Simply the best in the industry

published

Over the years we have purchased two homes and refinanced twice using Home Loan Experts and each time the experience is better than the last. They have made the whole process incredibly easy for us who are very busy, always quick to respond with any of our queries and work absolute magic when it comes to getting us the best deals and understanding our unique financial situation. Always spreading the word to friends and family about HLE.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used for:Investment Property
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Hey Montoya, Thank you for your feedback on your fantastic experience with HLE team. We always strive to make the process simple for our customers whilst keeping them informed every step of the way. We wish you all the best with your new home!

The reviewer stated that an incentive was offered for this review


Jaimee

JaimeeGippsland, VIC

Dedicated to helping! Amazing service

published

Cannot rate Prakash and his team highly enough, he has gone above and beyond to help us get our dream property. We had been trying to secure a loan for 3 months before dealing with Prakash who had an approval within 2 weeks! Amazing service and so easy to deal with. We cannot thank you enough.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Investment Property
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Hi Jaimee, Thank you for the review based on your exemplary experience with Prakash and his team. That is fantastic feedback and we will be sure to pass this on to them for you. We look forward to assisting you again!


Cesar

CesarGreater Melbourne (Inner), VIC

Great service in every step of the journey

published

Excellent team! Manish and Akshay provided their guidance and support in every step of the purchse process. I’d 100% recommend their services for first home owners with 457 visa restrictions.

Transparency
Customer Service
Loan TypeVariable Rate
Loan used for:First Home
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Thanks Cesar, we are so pleased you were happy with the service!
Please don't hesitate to get back in touch if we can help you with anything.
All the best with your new home.


Kate M.

Kate M.Greater Melbourne (Metropolitan), VIC

I highly recommend Home Loan Experts. My experience with Prakesh Rai was 5 star!

published

I highly recommend Home Loan Experts. My experience with Prakesh Rai was 5 star! Prakesh is extremely knowledgeable and competent, and also very friendly to work with. Prakesh secured a home loan for me at a very competitive interest rate that I would not have been able to do on my own, he also worked hard to secure the loan in a very short period of time. Thank you so much Prakesh

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used for:First Home
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Kerri Roach

Kerri RoachSydney, NSW

Thank you Anuska & Kameron

published

Thank you Anuska & Kameron, you were both very easy to deal with, we were very happy with the service provided & will definitely recommend home loan experts to our friends & family

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used for:First Home
See all answers
1 comment
Home Loan Experts
H.L. E.Home Loan Experts

Thanks Kerri, we are so pleased you were happy with the service!
Please don't hesitate to get back in touch if we can help you with anything.
All the best with your new home.


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Questions & Answers

Bobby M.

Bobby M.asked

Dear Home Loan Expert,

Do your company can give mortgage/loan for foreigners (non-PR) who bought Australia property such as Indonesian ?

Thank you

1 answer
Home Loan Experts
H.L. E.Home Loan Experts

Thank you for your query Bobby. Could you please email us at [email protected] and provide us your details, then we can contact you. We can assist foreigners who are looking to buy in Australia or have property in Australia but there are many other factors to consider before our brokers can advise you. Once we get your details, our non - PR expert broker can call you to discuss your situation.


jesss999

jesss999asked

Selling our home but in debt for ourr credit card.. it's overdue. We will have 200thousand deposit once we sell pay ourdebts off. Owneverything and always pay rent on time.have 3 kids I work full-time casually and my husband works as a subcontractor looking to buy a house in qlds around 650thousdand. How long after we pay the overdrawn credit card off could we apply for a loan?

1 answer
Home Loan Experts
H.L. E.Home Loan Experts

Hi Jess
Some of our lenders would be ok with you buying a house right away. They all take a different view of missed payments. Some want to see 2 years of clear repayments on your credit card as they can see this on your credit file. Some want 3 months. Others are fine with 1 month or it still being late. The main issue is likely to be your husband's employment as subcontractor (self employed contractor) is usually viewed in a similar way to someone running a full business. Some lenders are ok if he has been doing this for at least a year and others want to see at least two years in this structure. I'd recommend that you call us on 1300889743 and ask for someone who specialises in unusual employment and they will be able to let you know what to do. The late payments aren't a major concern to me as you have a large deposit.


Jas

Jasasked

Hi, I've heard it's difficult for contractors (with their own abn) to get a home loan. My partner and I wish to obtain a home loan, and we already have 20% ready. He is a veterinarian (contractor) and I'm in a full-time job. Are there severe limitations in terms of borrowing capacity and lenders available, for our situation?

1 answer
Home Loan Experts
H.L. E.Home Loan Experts

Hi Jas,
We have options for both PAYG and self employed contractors. Vets are also a preferred profession with some of our lenders so we can often present a case and get a self employed contractor vet approved with more lenders than are normally available for someone with this employment type. Given the size of your deposit I expect it will be easy to get your loan approved.


Get an answer from our members and Home Loan Experts representatives

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