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ChaynaPerth, WA
- Verified customer
Proper,professional and on point.
First and foremost i would like to thank my builder blake rudd for phoning me a few months back. If u ask me i had no clue on where to start and how it all worked. But he made it really easy and went above and beyond :) and to my property broker andrew thanks for being so patient with me with getting back to you on a few things. My prestart helper eilidh thank you for all the help you definitely helped me make some good choices i had no idea haha.I left my appointment very happy and satisfied with all my decisions. Over all i am very excited and cannot wait to move into our new home. So from the bottom of my heart me and my 2 sons can not thank you all enough.I definitely recommend first time home buyers to go through home buyers.
2 comments
My pleasure and once again thank you :)
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Sachin BarrPerth, WA
- Verified customer
Quality home, built by quality people.
if you were to ask me how I was feeling before the build started, my answer would have been nervous, unsure and overwhelmed. 20 odd weeks later and I couldn’t be happier, the build has turned out great. Shane Budd-Doyle (building supervisor) and his team really have put there best foot forward.
I also found all transitions throughout the build super simple. My client liaison Cora Czarnecki Was great to work with, she kept me up to date every step of the way throughout the build and did not blink an eye with every silly question I had to ask. I’d also like to add that I never had to wait more than a day to get an email reply.
Can’t wait to move in.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Sachin,
Thanks for your review!... Read more
We’re so glad to hear that you couldn’t be happier with your journey to home ownership. At Homebuyers Centre, our dedicated team members live and breathe customer service and they will always be there to support you throughout the building process. Shane and Cora are definitely no exception to this and they’ll really appreciate you leaving such personal feedback. We think it’s important to keep you in the loop because we want the building process to be as easy and as straight forward as possible for you. Not long now and you’ll be in your new home. Wishing you all the best. Kind regards, Homebuyers Centre
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JafarPerth
- 2 reviews
- Verified customer
Fantastic at every stage.
From start to finish, I've thoroughly enjoyed building my first home. In the beginning, they jumped through flaming hoops to get finance approval at a difficult time for first home buyers financing.
I made a nuisance of myself visiting the property every few days to see how it all comes together, and the Homebuyers team have dealt with all of my questions and concerns quickly and professionally.
I've been over the finished property several times and I cannot find fault. Shane, the site supervisor has shown that he's a perfectionist and the build quality reflects that.
My family and I are looking forward to moving everything in and starting life in our own home!
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Jafar,
Thanks for your review!... Read more
We are so happy to hear how much you have enjoyed your building experience with Homebuyers Centre. We understand that buying your first home is a big decision, that’s why our dedicated team are there for you every step of the way, from securing finance to finding the perfect block of land, to choosing the perfect home design. We’re here to help! Thank you, as well, for your kind words about our Site Manager, Shane. We’re so happy to hear how helpful and attentive he was throughout your build. Shane is stickler for doing it once, doing it right, and we’re so glad your home reflects this. He will really appreciate your personal feedback. Wishing you and your family all the best in your new home! Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
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NickPerth, WA
- Verified customer
Most disappointing and Frustrating Building Experience
Most disappointing and frustrating Building Experience. This is the second time I have been left disappointed with the end product and service after building with a Dale Alcock company.
We met with [name removed] a salesman from the Homebuyers center after looking at their designs on line. We said we previously built with another one of the Dale Alcock’s Company’s and where left disappointed with the process and issues we had during that build. We were assured by [name removed] that we would not have those issues if we built with Homebuyers an...Read more
d that they would pay special attention to our build to make sure everything would run to schedule and plan. And then we made the mistake of signing the contract. First issue was double charging for items in the pre-start costs which had already been charged for in the building contract. This delayed finance approval and postponed settlement date due to slow altering of documents and then waiting for changes to finance documentation. After Threats from the developer to remove purchase incentive and no help forthcoming from Homebuyers (it was their house and land package) we had to complete settlement with a short fall of $8,000 which we had to pay before we could start building resulting in a 3 month delay to start of build (extra 3 months of interest and rent). During the above it was very hard to get in contact with [name removed] the Salesman. It seems once you sign on the bottom line they do not have to return your calls anymore. Second issue was a door frame installed opening the wrong way. We were told if we wanted it as per the drawing, they would cut the hinges off and weld on new hinges (not remove the frame and turn it around). The main reason given to us for this was it would hold up the build and it is common practice to weld on hinges (Or is it common practice to put door frames in the wrong way?). We declined as we thought we were building a new home not a repaired home and didn’t want any issues arising in the future from a welded door frame. As it turned out the build stopped for 3 week’s while we waited for a specific rendered. So end story is we now have a door that opens in an unwanted direction. Third issue was the Kitchen island bench cupboards were not made as instructed at prestart. To Homebuyers credit they did fix the issues for no charge but this did delay completion of build once again.1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Nick,
We appreciate the time it has taken you to leave this detailed review. ... Read more
We pride ourselves on ensuring our clients building journey is easy and stress-free and we are regretful that this was not your experience. As you have mentioned in your review, every effort has been made to rectify the issues in your home. Our Customer Service Manager has confirmed the items that were picked up at your New Home Presentation meeting are now almost complete. Apologies again for the stress over your journey, please be assured we will use your honest feedback to genuinely improve and provide better service. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
SenFamPerth, WA
- 2 reviews
- Verified customer
First impressions Excellent ..with special mention to Derek Lowe.
Never having build from new the whole process of buying land & building a new home, sounded very daunting, however from our very first meet Derek Lowe, home consultant, Homebuyers Centre took us in hand, and explained clearly the steps required, without at any stage being pushy. He was able to find some excellent blocks for us to review, which I am sure without assistance we would have never found. So land now locked in and waiting for the next step, with much excitement.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi SenFam,
Thanks so much for your review!... Read more
We are thrilled to hear what a great building experience you’ve had with Homebuyers Centre so far. Derek really is a star. He genuinely cares about every single of one his clients and is dedicated to helping them achieve their dream of home ownership. From finding land to choosing your home design, at Homebuyers Centre, our New Homes Consultants are here to guide you through the sometimes daunting process of building your new home. And it only makes sense for us to guide you, we have been building homes in Perth for nearly 30 years. Wishing all the best for the rest of your building journey. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
Uditha and ThiliniPerth, WA
- 2 reviews
- Verified customer
Awesome team !!!! Awesome Builder !!!!
Today, we own our own house!!!!
It’s a remarkable achievement for us. But that was not done alone. I would like to give a very big thank you to Home Buyers WA, Resolve Finance and Bluebay Home Loans for their wonderful support to us for making our dream come true. We highly believe, WA should hear the best of this team and if not thanking individually, justice not done for their effort.
I would like to give a big thank you to Steve Charleson, who is a brilliant Sales Consultant from Homebuyers WA. You really pushed us to come this farmate. If...Read more
you did not push us to pay $1500 deposit on 31st Jan 2022, we would be still renting. Your salesmanship is brilliant. Thank you for all your support. Another great man - Craig Gibson at Resolve Finance. Identified our financial situation and helped us to get the Deposit Assist loan and then helped to get the mortgage. A big thank you to you as well!!! Our pre-start genius - Althea Brennan; a wonderful lady with highly skilled personality who knew her job very well. You assisted us to make smart choices. Big thank you to you as well.1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Uditha and Thilini,
First of all, wow, thank you for such an amazing review!... Read more
We are so happy to hear that our team could make your dream of home ownership a reality. It is an incredible achievement and we are so happy we could be a part of it. As you’ve clearly stated throughout your review, at Homebuyers Centre, we don’t just build you your dream home, we help you with everything along the way, including arranging your finance with our trusty friends at Resolve Finance and Bluebay Home Loans. We really appreciate all your kind words about our dedicated team. Steve really is brilliant, isn’t he. Our New Homes Consultants only want the best for our clients and will always try their hardest to help you get out of the rent trap and into a home you can call your own. Althea definitely is a genius. Pre-start can be a little overwhelming, but Althea is a pro when it comes to guiding you through and, like you said, helping you make smart choices. And you can’t fault Bec’s customer service. She understands how handy it is to be kept in the loop, after all, it is your home we are building, and we want you to be up-to-date every step of the way. Thank you as well for your lovely words about our friends Craig, at Resolve Finance, and Emma and Melissa at Bluebay Home Loans. They understand that building your dream home is one of the biggest financial decisions you’ll ever make and aim to do all they can to make this an easy and stress-free process. And we can’t forget Michael. Where would we be without our site managers? He really does bring a special something to his role while ensuring your home is built with the utmost of care. We can’t wait to pass on this personal feedback, everyone will be so thankful for your lovely words. Thanks again and wishing you all the best for your new home, we hope you make lots of wonderful memories. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
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Melinda StaringPerth, WA
- Verified customer
Anyone thinking of Building, should highly consider HomeBuyers Centre
We are in the early stages of Building and currently waiting on Settlement on the block to go through. The team at Homebuyers Centre have been fantastic to organised everything through. We found a block that we fell in love with and we collaborated with our new homes consultant and within a day we had a house plan drafted. They listened to our needs/wants and they have no issues changes things around to suit our needs. Their in-house Finance team (Resolve Finance) are also fantastic, very knowledgeable and the going budgeting support is great. We look forward to the construction of our new home and glad we decided to go with Homebuyers.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Melinda,
Thanks for the review!... Read more
It’s so great to hear how happy you are that you chose to build with Homebuyers Centre. From arranging finance and finding the perfect block of land, through to building your dream home, at Homebuyers Centre, we really do make sure to work closely with our clients every step of the way. We’re here to guide you because we genuinely care about your home and we want to make sure it’s everything you’ve dreamed of when it’s finished. How good are our friends at Resolve Finance? Like you said, they know their stuff and take care of the all the tricky finance, so you can enjoy the fun bits: choosing a beautiful home design and getting into your home sooner. Thanks again for choosing Homebuyers Centre. Building your home is such an exciting time, and we’re so happy to be part of it. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
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Jessica LewinVictoria
- 2 reviews
- Verified customer
Fantastic company with great selection.
This company has had prompt build times with great workmanship and fantastic consistent Communication. We have stayed well within our budget without missing out on anything we had desired for our new home.
We have not Been able to fault them and are extremely satisfied so far. We look forward to seeing our finished result.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Jessica,
Thanks so much for your review! ... Read more
It makes us so happy to hear how extremely satisfied you are with your building experience so far. At Homebuyers Centre, we pride ourselves on building affordable homes using only high-quality materials and fittings installed by skilled trades in all our homes. Communication is also extremely important to us. Our dedicated team work hard to keep you in the loop to ensure smooth-sailing, from start to finish. Wishing you all the best for the rest of your building journey. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
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Alison RobertSydney, NSW
- Verified customer
Love the new home
So far the journey has been very smooth. We have received clear information from the very beginning. Every stage to date has been clearly communicated from the consultant through to the prestart consultation. Homebuyers centre were brilliant in terms of allowing so much choice and control over what we wanted out of our house.construction was so much quicker than we expected. Looking forward to receiving the keys and moving into our new home.
.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Alison,
Thanks for taking the time to leave a review!... Read more
We are so happy to hear how smooth you building journey has been so far. Our dedicated team live and breathe customer service. We like to keep you up-to-date every step of the way, because we understand it’s your home we’re building and how handy it is to be kept in the loop. At Homebuyers Centre, we really do want the building process to be easy and as straight forward as possible for you, so we’re so glad to hear that you were happily surprised with the quick construction of your new home. Thanks again and wishing you the best of luck for your new home, we hope you make lots of wonderful memories! Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
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Michael KPerth, WA
- Verified customer
Amazing Customer Service
So far the experience has been amazing, everyone has made this process much easier than I was expecting. They've been very flexible with what I wanted to do to my house plans, with everything clearly explained at every turn. Everything's come to within my budget, with all the inclusions that are offered it made it really easy to go with Home Buyers. I've been dealing with Blake and Althea mostly and they are friendly and has just been an absolute delight to build with them, super hyped for the end result.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Michael,
Thanks for the review!... Read more
It’s great to hear how amazing and easy your building journey has been so far. At Homebuyers Centre, we believe the path to your new home should be like a travelator: straightforward, smooth and always moving you along. Our dedicated team is with you every step of the way to ensure you end up with the home of your dreams. Blake and Althea are no exception to this. With their years of experience, we can assure you, you’re working with two of the best. Enjoy the rest of your build, we’re just as hyped as you to see your finished home. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Dianne McPerth, WA
- Verified customer
Very Streamlined Building Process
I can’t fault the sales process from HomeBuyers so far. Very professional and simple. Peter Iozzi has gone out of his way to answer any questions I have had in a very punctual manner. The inclusions for prestart are of a high quality and the team are so professional in putting everything together. My upfront inclusive costs are great. No surprises along the way. The ability to upgrade is also very good as everyone’s tastes and budgets are different. We are looking forward to seeing the final product now and moving in.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Dianne,
Thanks for the review!... Read more
We are so happy to hear how pleased you are with your building journey so far. At Homebuyers Centre, we definitely don’t budge when it comes to the quality of our client’s homes. That’s why we offer a 5 Point Guarantee and only use trusted brands and superior materials, we build homes that we want you to enjoy for years to come. Thank you as well for your kind words about our New Homes Consultant, Peter. Our dedicated team live and breathe customer service and will always be there to answer any questions you have. Peter is no exception to this and he’ll really appreciate you taking the time to leave such personal feedback. Enjoy the rest of your build. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Zulya H.Perth, WA
- Verified customer
Expect Delays
EXPECT DELAYS Sales guy promised a lot, from my experience take a note book to every sales meeting. Everything you want and are important to you, write them down and if they agree that they will make it happen get them to sign and date because oh boy, I wish I had. Once you’ve signed that contract you’re done. Let me put it to you straight if you don’t ask you won’t be informed, things you think would be standard (because we the customers don’t build a house for a living and as a first home buyer I don’t have the knowledge) or logical to be inc...Read more
luded won’t be. And by the time you realise (pre start) and complain, they don’t care, the contract is sign too bad. The service team are nice and friendly, they’ll apologise and thank you for the feedback and tell you they’ll do better next time....... (basically for the next customer) even though you are still through the process. If it’s not specified on the addenda forget it because it won’t be included even if your sales sales person promised it will be. PRESTART, look it was an emotional day (cried my eyes out and embarrassed myself in front of the pre start consultant) finding out that my sales person had lied through his teeth, even tho I had proof.... however as I said if it’s not in writing and signed forget it. I liked my selection, the range is great for the value you pay. The consultant could be more sympathetic but hey it wasn’t her fault, she is a sales person. BUILDING, look I don’t know who submits these very important structural plans however they probably need further training, the wrong floor plan was submitted to the concreter, so my slab was shorter on one side (800mm to be exact was missing from my en-suite) wasn’t great as there was a 3 week delay to try workout the cheapest way to fix it. HOWEVER [name removed] my site supervisor ( the only person I will name) as he was OUTSTANDING really genuinely tried to make it up to us. He is also the reason this experience is getting 3 stars instead of 1. From the slab point we didn’t have many delays ... except ... Practice Completion, now I was told my house was ready for a “new home inspection “ Monday 20th of Jan, the earliest viewing I could book was Friday the 25th of Jan. Now to my shock, my house wasn’t finished, the scotia’s In bed 2 and 3 were ripped out for the wardrobes to go in (fair enough) but weren’t completed before I viewed the house?????? Wall tile missing in laundry, towel rails were on the wrong walls at wrong height, and wrong size.... (pay attention to your plans as this is the only reason they agreed to change the 600mm towel rails to 900mm because I had them drawn up to scale) also wrong bath installed. Yeah thanks guys for that generous $1190 of compensation. Really really generous.... totally made up for me feeling like crying and after 12 months of emotionally draining experience, I walked into an unfinished home, so much for “first impressions matter” that would delay my move in period even more, BUT they were sorry, and said they would do better in the future. If you have read this far, people are human so expect errors and delays. However don’t trust your sales guys, get it all in writing, everything else is smooth sailing, also during your build make sure to request a walk through every week or two especially after lock up. Take pictures and keep a note book. Keep them accountable as you are the Customer and a lot of money is at stake. PS. I found as a young builder ( 22 years old), I may have been treated the way I was because I seemed easily misled ( yes because of my age). So if you are a young builder, and have parents or relatives that have built before, take them with you. Your experience will be different trust me. I’m a little disappointed my experience wasn’t as great as the reviews, because after all I read all of them before I chose to build through HBC. A big shout out to [name removed] my site supervisor 5/5 for him. [name removed], even though she left before my build wrapped up, I am very thankful as she was one of the other reasons that this review didn’t get a 1 Star. [name removed] well and truly went above and beyond to solve my concerns in a timely and respectful manner. Overall, one thing they don’t lie about is the quality, you do get a lot of value for your money. I would recommend HBC if you are looking to build your first home.1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Zulya,
Thanks for taking the time to leave such a detailed review. ... Read more
We’ve spoken to you, and seen you today, and we know we have fallen short of your expectations. For this we are really sorry. We also know that just hearing sorry isn’t really enough when you have been put under stress, especially when you really just wanted to enjoy building your first home. For us, the most disappointing part of your review and of your experience is that you feel as though your New Homes Consultant was untruthful with you. We pride ourselves on being open and transparent, especially when it comes to building costs and what is/isn’t included. We also want every client to enjoy their Prestart experience and to feel well informed throughout the whole journey. Your construction issues are also obviously very disappointing, because this has negatively impacted your building experience, and also because we are builders who strive for perfection. Yes, we are humans and we do make errors occasionally, but more could have been done, particularly for your New Home Presentation. Unfortunately there is little we can do about these issues now, but we will use your experience to ensure that we improve. Again, we know this is of little comfort as you have had unnecessary stress over your journey, but your really honest feedback will genuinely help us to be better. It’s great to hear that you are happy with so many of our staff members, the quality of your home and of the value for money that you get. It sounds as though you will be happy in your new home, but we do apologise for the unneeded stresses caused to you over your building journey. Thanks for being very understanding and for your positive attitude, everyone who has worked with you has said you have been amazing to work with. We wish you all the best in your new home and will be in touch with some other ways we can help you now that you are about to move in. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Stacey L.Perth, WA
- Verified customer
The best decision I've made in a long time!
I was very impressed with the professionalism the people I dealt with, within this company. They were so organised, friendly and very punctual and couldn't have been more welcoming. The choices I had for my pre-start were very nice and final cost, with upgrades was less than anticipated. Great experience!
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Stacey,
Thanks for your review!... Read more
We are thrilled to hear you have found the Homebuyers team so welcoming and organised. Our dedicated team work hard to ensure the building process is easy and smooth, from start to finish. We really do care about our client’s overall building experience, so feedback like this makes our day! It is also great to hear that when it came to the cost of your home, you were pleasantly surprised. At Homebuyers Centre, we make sure to get you into a quality home that fits within your budget, even with any upgrades. Enjoy the rest of your build, we cannot wait to see you dream home come to life. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
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Hayden_AmyPerth, WA
- Verified customer
House is perfect! Team were super!
One of the main things we went with HomeBuyers was due to fixed site costs. This meant that we did not have any surprises during the build. From the beginning Jonathan our sales rep kept us informed during the process, Jon the building manager during the build, and Cora our liaison. The quality of the build is great, small amount of issues like marks and stuff on the walls (which I’m sure everyone gets) and they were fixed quickly.
A few things that would have been nice during the process is that if our sales rep kept in touch/touched base. H...Read more
e was a key point in going for this builder. Prestart we felt rushed, and items that they didn’t offer that we wanted we were told they will give us a price in the coming weeks and never got back in touch with prices, or to get it done after the build. On the update emails, would have been nice for some pictures to be included, as we couldn’t always make it out to site check up on the progress. The few issues that we did have during the build, were fixed super quick. Cora has been in touch after we have moved in to see how things are, so we don’t feel like we were just another number to HomeBuyers.1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Hayden & Amy,
Thanks for taking the time to leave a review!... Read more
We are committed to making the dream of home ownership come true, and we are so glad that we could make this possible for you both. At Homebuyers Centre, as you said, we don’t just sign you up and move on to the next customer, that’s not what we’re all about. Our dedicated team work hard to be there for you every step of the way. Our team members Jonathon, Jon and Cora will be so thankful for your kind words. We also don’t compromise on quality when it comes to building our client’s homes. That’s why we offer you a 5 Point Quality guarantee for your peace of mind! And when it comes to cost, we’re always completely transparent when it comes to the true costs of a client’s build, just like you, we don’t like surprises. Well, bad ones. Thanks as well for providing feedback on the communication during your build. It’s important to us that our clients feel well informed throughout their whole building journey, so we’ll take this on and see how we can improve in the Prestart and Construction stages. We hope you enjoy your new home! Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
ACSPerth, WA
- Verified customer
Love our new home! Thank you HBC!
Our building journey with Homebuyers Centre WA has been enjoyable, smooth and great from start to finish.
We are very happy with the quality and finishes of our home. The total cost stayed within our budget and we did not have any unexpected costs. The build was also completed earlier than expected.
Our new homes consultant, Chris, had been very helpful, prompt, and attentive to our requirements. He helped us in securing the location we wanted and arranged a site visit for us to check another home which was being built then with the same fl...Read more
oorplan we were really keen about. We were really thankful for that visit as we realised the layout was actually not suitable to our lot and location, so we decided on getting another floorplan which turned out one of the best decisions we have ever made. Also, our site supervisor, Steve, was very knowledgeable, accommodating, patient, professional, and great to work with. With all the issues (all minor) we had, he clearly explained and addressed them all promptly. Will definitely recommend Homebuyers Centre WA to family and friends who are looking at building. Thank you HBC!1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi,
Thanks for leaving such a lovely review.... Read more
We are so happy to hear your building experience with Homebuyers Centre has been great from start to finish. At Homebuyers Centre, we definitely don’t budge on quality when it comes to our homes. We want to build you a home that lasts and use only quality materials to ensure you can enjoy your home for many years to come. And when it comes to costs, we are always completely transparent about the true costs involved in building your dream home. Thank you for your personal feedback about our New Homes Consultant, Chris. With his years of experience, he always aims to do what he can for his clients. He will really appreciate your kind words. We’re also happy to hear how helpful and attentive your Site Manager, Steve, has been. Our dedicated team live and breathe customer service and always aim to ensure our clients have the best building experience possible. Enjoy your new home! Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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TaraPerth, WA
- Verified customer
Pre start
When Jo Cunningham called me to arrange pre start I was impressed. She didn't have any time available until February and because I am a teacher, she realised I would probably want every done before I went back to work. She shuffled things around and ended up coming into the office especially for me to get pre start completed.
During pre start there were a lot of surprises to me of things that I did not know I could not choose or change. This was not Jo's fault but she did her best to make things right for me as she could clearly see how stres...Read more
sed and upset I was and I did have a bit of a meltdown during my break. She was supportive and happy with a lot of the selections I had already made, and I am glad I went into Crosby tiles to do my selections there so that we had more time in pre start to focus on some other things. Jo wanted to make sure I left comfortable and happy with everything and even told me to email her with some of the concerns I had so that she could follow them up for me. I was also a bit disappointed that my friend did not get his referral reward as he was the reason why I went to the display home in the first place. It has been a bit of a roller coaster of emotions, but I can see that everyone seems to be getting organised for the build and am excited to see that start.1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Tara,
Thanks for taking the time to leave a review!... Read more
We understand what a big decision building a home is and we are so happy you chose us to help you achieve your home ownership dreams. We know there can be hiccups along the way, but we are so glad to hear Jo has supported you throughout your building journey so far. She really is amazing at what she does and knows what she is talking about. We know Jo will really appreciate your personal feedback. At Homebuyers Centre, we want our customers to be comfortable with the many decisions that need to be made when it comes to building their new home and to do this, we make sure we are there for you every step of the way. We are excited about what’s to come in your building journey. We can’t wait to see the finished product. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
LJ KJPerth, WA
- 2 reviews
- Verified customer
Great price! Great house!
We never thought we would be able to own our own home. Out of curiosity, I submitted an enquiry to the homebuyers website and Paul our consultant contacted me within 15 minutes after 8pm on a Sunday night.
By Tuesday, we had a meeting, Saturday signed up and then we had to get our finance sorted. It took longer then expected as Keystart are very detail orientated but in the end, Dillion from Resolve Finance (homebuyers partner company) got us a way better deal with a Bank directly.
Build took about 6 months, we inspected twice a week during c...Read more
onstruction for peace of mind and overall are very happy with what we have especially for the price. Cora our client liaison kept us informed along the way and answered any questions promptly. We pushed hard to get the keys 2 hours after the bank payed the final bill and Cora came through for us. Thanks1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi LJ,
Thanks for your review!... Read more
We are so happy we were able to make your dream of home ownership come true. From arranging your finance with our partners at Resolve Finance, to finding the perfect block of land, through to building your dream home, we make sure to work closely with all our clients and be there to answer any questions they have throughout their building journey. We understand how incredible it is to own your own home and genuinely care about making sure you end up with a home you love. We also really appreciate your kind words about our team members, Dillion, Paul and Cora. Our team live and breathe customer service and will always be there to support you throughout the building process. We hope you enjoy your home for many more years to come. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Proactive! Positive! On Point!
From the first day we emailed HBC with a query, Chris was personable, proactive & made us feel very welcomed. Within less than week we had block ideas with designs & it was a smooth transition & made for an easy decision. Any concerns or questions, Chris was happy to take them & even better he was happy to be bombarded with texts and emails! His relationship with external landholders made for a speedy land purchase. I think we had the idea on the Friday & on Monday we had signed for the land! Didnt want to miss out! Although quick, there have ...Read more
been no details missed and Chris has been onto it from day dot! So thanks and we are so excited for the next stages! Speaking of, our pre-start consultant has just organised our meeting! At no stages have we felt inferior or unsure! So thanks!1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi,
Thanks for your lovely review!... Read more
It’s great to hear how happy you are with your building journey so far. We’re all about making the building process as easy and straight forward as possible for you. We don’t do complicated. Thank you, as well, for your personal feedback about our New Homes Consultant, Chris. He will really appreciate the kind words. At Homebuyers Centre, we’re here to guide you the whole way because we really do care about your home and we want to make sure the finished product is everything you’ve dreamed of. Chris is no exception to this. He is wonderful at what he does because he is dedicated to ensuring a smooth and stress-free experience for his clients. Best wishes for the rest of your building journey, we can’t wait to see the finished product. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Phil F.Western Australia
- Verified customer
No complains so far! Excellent Customer Service
HBC team is extremely organised and friendly, always prompt.
My wife and I are really happy with our builder choice. We have been to other 4 builders prior and Homebuyers was the ones who best suited our needs.
Thank you for all the support so far and looking forward to see the final product!
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi Phil,
Thanks for your review!... Read more
We are so happy you chose Homebuyers Centre to help you achieve your dream of home ownership. We believe that getting into your own home should be smooth sailing from start to finish and will always be sure to keep you in the loop along the way so you know exactly what’s going on. After nearly 30 years of building homes in Perth, we know what matters to you, so having us guide you through this exciting journey makes sense. Enjoy the rest of your build, we can’t wait to see your new home once it's complete. Kind regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
John and Marian Perth, WA
- Verified customer
Pre start review
This is the first time I have built with homebuyers centre .
From Damien the sales to Jo who helped us with our pre start and to the girl on reception the professionalism of the company is clear from the outset.
My costs are exactly where I expected them to be at this stage of my build.
It was our mistake but we arrived at our pre start one day early. Jo rescheduled her whole day to accommodate us to save us from coming back. I have never met someone in the industry so professional and knowledgeable . We left our pre start looking forward to moving into our new home in the knowledge knowing that with our ideas and the amazing help from Jo that we have an amazing house to look forward to.
1 comment
Homebuyers C.Homebuyers Centre Western Australia
Hi John and Marian,
Thanks for your review.... Read more
We are happy to hear how pleased you are with your building journey so far and how keen you were to start the process! At Homebuyers Centre, our dedicated team are there for you every step of the way, as we want to make the journey as easy as possible! Jo is definitely no exception to this and goes above and beyond for all of her clients. She will really appreciate your personal feedback. Thank you as well for your kind words about Damien and Gemma. Everyone at Homebuyers Centre work together to make sure each and every one of our clients have the best possible building journey with us. It’s also great to hear that everything has run so smoothly for you so far. We are building your dream home after all so we always strive to be keep an open flow of communication with you throughout your entire building journey, to ensure you know exactly what is going on at all times. We hope you enjoy the rest of your build, we can’t wait to see the finished product! Kind Regards, Homebuyers CentreSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Vipul Behlasked
Hi Guys,
Can anyone let me know if the timber laminate ‘Nordic Brown’ by Surfaces by Hynes is available in any of the display homes ?
1 answer
Homebuyers C.Homebuyers Centre Western Australia
Hi Vipul
Apologies for the delay in getting back to you. Unfortunately we don't have a display home with that colour timber laminate. I have been advised by our preconstruction team that you can visit Trevors Carpets showroom, they may have a sample of the flooring you are after that they can show you.
I hope this helps you.
Thank you.
Kind regards,
Homebuyers Centre
Damienasked
Gone for a house and land package with homebuyers. Keystart evaluator believes value of house and land is not what I signed up for to the tune of negative $15000. Homebuyers wants me to choose another design to increase the valuation but Im happy with my old design. Will homebuyers lower the price of the house I wanted to meet the valuation?
1 answer
Homebuyers C.Homebuyers Centre Western Australia
Hi Damien,
Our Sales Manager would like to get in touch with you to discuss your query.
Could you please provide me with your job number or site address so that I can locate you in our system.
Thanks,
Homebuyers Centre.
Allister Davidsonasked
Hi, can anyone tell me who installs the Fujitsu air conditioning units on new builds in Byford? And who holds the warranty? Thanks
1 answer
Homebuyers C.Homebuyers Centre Western Australia
Hi Allister,
Thanks for getting in touch.
AirElectTech are the installers of this product, however if you have an issue with the system we can request that they investigate it on your behalf.
If you'd like to get in touch with Robyn, our Maintenance Coordinator, on 9240 1111 she will be able to assist you with this.
Thank you,
Homebuyers Centre.
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Homebuyers C.Homebuyers Centre Western Australia
Hi Chayna,
Thanks so much for your review.... Read more
We’re so happy to hear how excited you are about your building journey, we are too! At Homebuyers Centre, we believe the path to your first home should be like a travelator: straightforward, smooth and always moving you along. We are so glad to hear our dedicated team have guided you through your building journey with patience and ease. We understand that building your dream home is one of the biggest decisions you’ll ever make and that’s why we concentrate so much on communication. We know how handy it is to be kept in the loop. Thank you, as well, for your kind words about our team members, Blake, Andrew and Eilidh. I know how excited they are to help you and your sons into your dream home. Enjoy the rest of your building journey. Kind regards, Homebuyers Centre