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Reviews

4.4

265 reviews
5
(192)
4
(37)
3
(7)
2
(5)
1
(24)
  • Build Stage
    • Pre-Construction (62)
    • Post-Construction (28)
    • Mid-Construction (18)
  • Customer Service
    4.9 (84)
  • Site Admin
    4.8 (32)
  • Timeliness
    4.8 (36)
  • Structural Integrity
    4.8 (18)
  • Plumbing & Waterproofing
    4.7 (16)
  • Electrical & Lighting
    4.7 (16)
  • Flooring
    4.6 (17)
  • Transparency
    4.8 (66)
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Reviewer Photos & Videos

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  • Verified customer

What a Feeling !! Thanks, HomeStart

published

I was not really sure about the process but great teamwork from HomeStart made it all happen for me. I am in the house for just over a year now. The finance, admin and construction process went like a breeze. I have no issue with my house so far. I would highly recommend HomeStart to anyway who's trying to get their first house. Well done HomeStart & Mirza.



Build StagePost-Construction
Construction End DateMay 2018
1 comment
HomeStart
Brendan F.HomeStart

Hi Anne, thank you for your review. We're happy to hear you are enjoying your brand new home and hope you have settled in well! Remember if you do choose to refer us you can earn $1000 per referral if they choose to build with us! HomeStart

Sai A.

Sai A.Perth, WA

  • Verified customer

Felt Easy and Safe

published

Sue Spirkoski was friendly and very charming. What sold the deal for me was her honesty and genuine interest in making sure you felt safe with how I was going to spend the money I spent so many years saving up for. The preselection meeting however felt a little rushed, however the team were always polite an accommodating.

Customer Service
Transparency
Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart
  • Verified customer

Great work!

published

Dean has been extremely accommodating with regards to my disability, helping me get into a brand new home in Redcliffe with no deposit, right next door to my place of work on a quiet street. He even negotiated the land on my behalf and got it well below asking price! He always makes time to come around for a chat about any questions I might have, often well into the evening and well after the point of signing up. He has been informative and very helpful with regards to the many number of changes I have made to my home design to make it suitable for my needs. Thank you Dean Thurston and thank you HomeStart!

Customer Service
Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Hi Emmanuel, thank you for leaving such a positive review! We're happy to hear Dean has been able to help find something thats right for you! We'll be sure to pass along your feedback to Dean and the rest of the team. HomeStart

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  • Verified customer

Excellence in looking after and guiding the client!!

published

From the start my agent Mirza has guided me through what i perceived to be a difficult process however with the excellent advise the process has been very smooth. The whole team from Brad in Finance Mikayla in the Admin, all worked so hard in the back ground to make this project feasible. I am looking forward very much construction in the new year. The feeling of owning my own property is very exciting. There is much to do still but with all the support from design to interior choices the team is there for me. I think HomeStart and KeyStart have offered me a marvellous opportunity and i would like to thank everyone who has been there for me.

Kind Regards
Neil McFadyen

Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Hi Neil! We're so happy our team has been so helpful! It's such an exciting time to be building your first home and we're glad that we've been able to make this a smooth provess for you. We'll be passing along your feedback to the team! HomeStart

Keith

KeithPerth, WA

  • 3 reviews
  • Verified customer

Someone that actually CARES about you and your new home!

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
HomeStart
Brendan F.HomeStart
Dave Jay

Dave JayPerth, WA

  • Verified customer

Great so far

published

It has been a great experience so far. Everyone has worked around my busy schedule and have been happy to meet me outside of working hours at the weekend. I have been told that I my new car loan meant that I cant afford a house but Dean has helped me be able to afford a new home close to the beach without my repayments being too high. It's been a cruisey experience can't wait for it to finish being built!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
HomeStart
Brendan F.HomeStart

Hi Dave, thank you for your review! We're happy to hear Dean has made this work for you and hope you enjoy your new home so close to the beach! HomeStart

  • Verified customer

Great Service by HomeStart

published

I am really excited that I am building with HomeStart, They helped me chose the land and sorted my finance and now I am in the construction stage. I would highly recommend them to anyone who is in the process of building a house. Thanks, Mirza once Again for all your help.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateJune 2020
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1 comment
HomeStart
Brendan F.HomeStart
  • Verified customer

Super Impress'd

published
Customer Service
Transparency
Site Admin
Build StageMid-Construction
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1 comment
HomeStart
Brendan F.HomeStart
  • Verified customer

Home Start

published

Home Start helped me and my fiance get into our first home when we thought it would never be possible. After being turned down many times by many different finance companies we had bad credit score because of two defaults. but we tried homestart and they helped us every step of the way. thank you to everyone involved and thanks to Dean for following up and making sure everything is still going well

Customer Service
Transparency
Flooring
Build StagePost-Construction
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1 comment
HomeStart
Brendan F.HomeStart
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  • Verified customer

Amazing work, never thought buying my first home would be this easy

published

The team at Homestart have been nothing but outstanding with helping me build my first home, from the design to the financing. The entire process was easy to follow and fitted within my budget.

Big thank you to Sue Spirkoski for all her help and direction, I appreciated her honesty the most when it came to the ins and out of building a home.

I look forward to the end of the build in six months!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
Construction End DateJune 2020
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1 comment
HomeStart
Brendan F.HomeStart

Hi Sam, thank you for taking the time to leave a review! We're happy to hear that Sue and the team have been able to help you in all the different aspects to building your first home! We'll be sure to pass along your feedback. HomeStart

  • Verified customer

Very good! Thanks Dean!

published

Thanks to Dean - so far so good! We got a fantastic block in a recently closed display village and are building a beautiful display specification 4 bedroom 2 bathroom home. Dean has walked us through all of the appliances and items that we are going to get and has suggested some really cost effective ways to add value to our home without over spending! Great stuff!

Customer Service
Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Thank you for your review Jason! We're glad to hear Dean has been able to help you out and found you what you need within your budget! HomeStart :)

Renee Leask

Renee LeaskPerth, WA

  • Verified customer

Super Amazing!

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
HomeStart
Brendan F.HomeStart
  • Verified customer

Simply Fabulous!

published

After seeing 3 other builders my wife and I chose Home Start for a few reasons. Firstly because of Dean, our consultant. He has been very thorough in his service, following up calls with emails and texts with face to face conversations. Ensuring us that we understand every step of our building journey. Secondly because we get such a good value home for our money! Fantastic design and inclusions and all Australian made! Lastly because the changes we made to the home made sense, cost-wise. We were charged and credited accordingly, which unfortunately didn't happen with one or two other builders we saw. Thanks Home Start! Cannot wait to get the keys!

Customer Service
Site Admin
Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Thank you for leaving such a positive review! We're so happy you chose us and glad Dean has been so helpful. We'll be sure to pass along your feedback to the team! HomeStart

Gabby

GabbyPerth, WA

  • 2 reviews
  • Verified customer

Great team to work with

published

Great service. John you have made our year. Made our dream come true after 2 years of being messed around by another building company and losing 2 blocks of land . The friendly bubbly atmosphere of their show room is contagious and as I usually have appointments after a nightshift I am welcomed by a great coffee to get me through. Nothing is too much trouble for them to accomodate my sick hubby when it comes to meet ups. This team are 100 %. Looking forward to the next 6 months working with them Gabby & Johnny

Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateJuly 2020
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1 comment
HomeStart
Brendan F.HomeStart

Hi Gabby, thank you for your review! We're glad that we've been able to help you and your husband and we'll pass along your feedback to John! Warm regards, HomeStart :)

  • Verified customer

Great home, I love it!

published

We started our journey last year. It took us 5 months to get to construction and then just under 5 months to build. At the start there was plenty of communication and then their emails to us slowed down a little bit (I am told that this is normal until finance is closer to being formalised) although saying that, every time I asked a question to my consultant (who has since left) or my client liaison, it was responded to with both clarity and speed. Thanks to Dean for taking the time to follow up and giving me a bit of advice on how to prepare my home to be put up for rent in the Autumn!

Customer Service
Transparency
Build StagePost-Construction
1 comment
HomeStart
Brendan F.HomeStart

Hi Karutz, thank you for leaving such a positive review. We're pleased to hear that this journey ran smoothly for you and you received high quality service from Dean and our team. We'll be sure to pass your feedback along. Warm regards, HomeStart.

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Tanya

TanyaPerth, WA

  • 2 reviews
  • Verified customer

Over the moon

published

When I first met Alexis and we started taking about getting a home, I wasnt getting my hopes up as I made enquires with another company and got the run around.
Well Alexis never once left me hanging, any questions I had she answered. Within two weeks of meeting up and just talking about homes and loans I was putting a deposit on a block and now my house is nearly finished.
Thank you so much Alexis as you have made my dreams become a reality and that was to give my girls a home, not a house, a home we can build beautiful memories in.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
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2 comments
HomeStart
Brendan F.HomeStart

Hi Tanya, we are so pleased to read your positive review and will pass along your feedback to Alexis. We're delighted to be able to give you and your girls a brand new family home to create new memories in :) Warm regards, HomeStart

Tanya
Tanya

Thank you to everyone at Homestart, you all have been amazing to deal with :)

The reviewer stated that an incentive was offered for this review

  • Verified customer

Simple!

published

Although I am currently only half way through my build - I couldnt have hoped for a cruisier build process. From day one, Sue Spirkoski went above and beyond. From meetings through to altering my plans everything has been so accommodating and easy.
I would recommend this company and Sue to anyone!

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateMarch 2021
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1 comment
HomeStart
Brendan F.HomeStart

Hi Brianna, thank you for leaving such positive feedback. We're happy to hear the Sue has made this process easy for you. Remember, if you do refer any friends or family, you can earn a $1000 per referral if they choose to build with us! HomeStart

Mrs Grinch

Mrs GrinchPerth, WA

  • Verified customer

Fabulous!

published

I was hesitant to build because of some Facebook groups in Perth but when I met Dean he took the time to show me absolutely everything. We even went through the Facebook page on his iPad and addressed all of my concerns about what was being said on there before I signed a contract. Thank you Dean!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
HomeStart
Brendan F.HomeStart

Hi! Thank you for taking the time to write such a positive review! We'll be sure to pass along your feedback to Dean and the team. Warm regards, HomeStart.

Matthew S

Matthew SPerth, WA

  • Verified customer

Amazing service never thought it could be so fast and easy

published

Have always thought building my home would be a little daunting. However from the first meeting with Sue everything was made easy. She explained and guided me through the process, answered all my questions and found me a great area to build and the house design that suited my needs, I'm very happy.

Build StageMid-Construction
1 comment
HomeStart
Brendan F.HomeStart

Hi Matthew, thank you for leaving such a positive review. We're happy to hear that Sue was able to find a block and design that suited your needs! We'll be sure to pass along your feedback. Regards, HomeStart

  • Verified customer

Perfect for us

published

We met Dean a few months ago and had met with other builders before him but his attention to detail and willingness to go above and beyond to meet our needs and our concerns about building were outstanding. he walked us through the whole building process step by step and even did a conference skype call appointment showing his laptop screen so he could show my family around the world our design and what the next steps were using a power point presentation he put together for us. we are looking forward to getting our home built for our growing family!

Customer Service
Transparency
Build StagePre-Construction
1 comment
HomeStart
Brendan F.HomeStart

Hi! We're so pleased to hear how satisfied you are with the service that Dean has provided for you and your family! We look forward to beginning construction on your new family home. Warm regards, HomeStart

Page 2 of 14
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Questions & Answers

Sarah J.

Sarah J.asked

Hi i have some concerns with the negative reviews on here. For example once the sale is made not care can you clarify this?

1 answer
HomeStart
Brendan F.HomeStart

Hi Sarah,
Thanks for your question. We pride ourselves on our customer service from the time you meet our consultant until the time you receive the keys to your new home. We've helped over 13,000 West Australians into their own home which we're very proud of. If you're happy to call our office on 9231 4567 and ask for the Sales Manager, he would be happy to speak with you.
Regards, HomeStart

Sarah

Sarahasked

I am concerned about your after care once the build is completed and defects are noted. I have heard/read a lot of bad reports in relation to this. What is your policy in putting things right?

1 answer
HomeStart
Brendan F.HomeStart

Hi Sarah thanks for your comment. Our first priority is to look after people who have built with us. There's a standard 6 month maintenance period from when you get your keys during which time any issues are dealt with immediately. We also offer a lifetime structural warranty to give you peace of mind. If you have any specific questions please contact our office on 9231 4567 and we will happily help you. Warm regards, HomeStart.

Melissa

Melissaasked

How long does settlement usually take

No answers

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