5 questions from our users



Where is the Hoover eco pet made?

1 answer
Godfrey G.Hoover

Hello Neild,
That machine is made in China.
The Hoover Team

Laura D.

Laura D.asked

Hi everyone. I'm in need of help as I just purchased this vacuum and when I use it on carpet with the turbo head it doesn't seem to want to move forward, only backwards. If I push very hard it goes a little bit forward, but it doesn't seem right... I did adjust the settings to get less suction as well. Does anyone else have this problem, am I doing something wrong or should I just return it? Cheers.

No answers


What filters do I need to replace? My vacuum has a bad odour and I feel the filters are due to be changed!

2 answers

Hey there,
One of the things I was told in the shop was that the HEPA filters are washable - don't need to purchase a replacement.
I haven't needed to wash mine yet.

The filter is the green rectangle with 4 mesh squares. Not sure if links work on this site but there's a pic of it here:

Hopefully that it's just the filter that's the cause of the smell, since it should be the easiest part to take care of!


An update, I had to wash it a few weeks ago.

There is a transparent clip that you hook. This unlatches the top part. You remove the green plastic discs, and inside there is a grey sponge (removable) and white filter (non-removable). All of this can be rinsed with water and mild washing detergent to get rid of the dust, hair and oil from the hair. I left it to dry over a couple days because the weather is pretty cool here and I wanted to make sure it was fully dry before reinserting and risking a mould problem.



Does this cleaner come with different head attachments for hard floors and carpets?

3 answers

YES it comes with attachments for hard floor and carpet.


Yes it does.





How often do the filters need to be cleaned?

1 answer
Steven Mccan
Steven Mccan

More than the person that wrote that bad review thats for sure. With any bagless machine the more you clean it the better the suction and the longer it will last. They often have multiple filters that a lot of people miss. On this machine there is one at the top of the bagless canister that needs washing i'd recommend at least once a month. the back filter needs replacing about once a year.

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