Reviewer Photos & Videos
KeithSydney, NSW
- 2 reviews
- 1 like
The product is very useable . I hope they are not one/two year throw a ways.
I purchased solar lights in September last year. The smaller lights with three setting are showing signs of the solar panel deteriorating around the edges of the solar panel. The edges up to three/four millimetres are being washed off . Are these panels replaceable.
2 comments
I knew you were a quality company and your response confirms my views. I have never received a bad product from your company. I will contact you for your suggested replacement. Thank you . Keith
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John351Metropolitan Adelaide, SA
- 3 reviews
Very Happy
Have been using Hoselink Products for several years. My original purchase of a 30m retractable hose is perfect for the job and still recoils well with no leaks. My original pistol nozzles still work quite well. They have need an occasional service (ie. lubrication) but the gel provided by Hoselink has done the job. My wife prefers these nozzles but I prefer the 7 function spray gun I bought in the Water Wise Starter Kit. Have just received a new 25m retractable hose to replace a non Hoselink product that has started leaking. It was very easy to...Read more
mount the new Hoselink Wall Bracket which I have attached to a wooden post. I have also previously purchased some of the Fertiliser Products which will be used shortly. Have also purchased several other items (Weeper Hose, Car Cleaning Brush, Hand Scythe to name a few) and all work very well. All orders arrive in very quick time and I have no particular complaints other than the Click On Adapter for non-Hoselink products needs a bit of encouragement to engage properly but it may well be the quality of the other product, not Hoselink.
1 comment
Hoselink O.Hoselink
Hi John,
Thank you for taking the time to leave a review.
We are so glad to hear that you were able to get those spray guns working again with a little maintenance how happy you are with all of your H... Read more
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TrevorMetropolitan Adelaide, SA
Bursts off spray regularly
My wife enjoys her monthly shower when the hose bursts off the spray. I didn't enjoy it so much when I find I have to buy the split ring from Hoselink and not a local hardware.
1 comment
Hoselink O.Hoselink
Hi Trevro,
Thank you for taking the time to leave a review.
I am sorry to hear that the hose connections have been bursting off, this definitely should not be happening. ... Read more
Unfortunately as a smaller family run business we do not sell our products in retail stores. Our Customer Service Team is always happy to help Trevor and if you ever experience any issues or want to discuss this further please don't hesitate to contact us. Thank you again - The Hoselink Team.
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Don’t be fooled!
Don’t buy hose link! I was given a hose link package, ie, hose, two trigger nozzles, connectors etc. once you getHose link connectors, all your click on fittings, that most people have, are unusable! Unless you purchase click on adapter. I purchased click on adapter from hose link, it sat in the shed for about year and a half, before I connected it, after a short while, it cracked up, as basically, it’s cheap rubbish, similar to other Chinese plastic parts! Phoned hose link, spoke with a lady, she said sorry, out of warranty. The two trigger ...Read more
nozzles also failed with in a year, once again phoned hose link, they sent replacements, which again failed within a year. Apparently, they are unable to withstand frost, and fail. Spoke to a lady, requesting that hose link manager phone me, still waiting on that call! The products are Alsovery bulky, once assembled. Do yourself and our planet a favour, spend the extra money at the start, buy brass fittings, and you won’t be on the plastic throw away and repay roundabout!!2 comments
Hoselink O.Hoselink
Hi James,
Thank you for taking the time to leave a review.
I am very sorry to hear you have been experiencing such issues with our products. It is true that the design of the no leak, no burst fitting... Read more
Thanks for at least taking the time to finally get back to me, I requested to speak with the manager over a year ago! How unfortunate, it takes a bad review to get a reply! I won’t be needing to discu... Read more
ss anything further, as Most of the hoselink products originally purchased have now failed, and, once bitten/twice shy, won’t be purchasing any more hoselink products. Regards JamesSimilar opinion? Write a review on ieatwords.com.au!
Nick R.Richmond-Tweed, NSW
- Verified customer
What a great company and product
I bought 7 hoselink retractable hoses of various lengths for round my house and most of them work perfectly. 1 stopped retracting after only a few uses - I called hoselink and when I described the problem they were super understanding and just sent a new one out straight away - I was just so blown away by the level of great customer service that I left a review straight away! Just next level.
1 comment
Hoselink O.Hoselink
Hi Nick, thank you for taking the time to leave a review. It's so great to hear of your amazing experience with us. We work hard to ensure all our customers are just as happy as you! we hope you conti... Read more
nue to enjoy using your Hoselink products. Kind Regards, The Hoselink TeamSimilar opinion? Write a review on ieatwords.com.au!
NessSydney, NSW
- 3 reviews
excellent integrity
we recently received Hoselink hoses as a gift which we wanted to upgrade to retractable, when I called Hoselink they were excellent & very supportive, provided us with a reply paid label and we had our new retractable hoses within the week along with our free Ned Kelly kits which were a bonus at the time of our purchase/upgrade. We were very impressed with the honour & integrity we experienced at Hoselink. We haven't used the hoses yet, I'll post after we move to our new home & give them a run
1 comment
Hoselink O.Hoselink
Hi there, it's so great to hear that you were happy with your Hoselink products. We always try and accommodate for all our customer so it's great to hear that you had a good experience with us. Kind Regards, The Hoselink Team
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TrakkaNew South Wales
Great Product
I would actually give it a 4 1/2 star rating as I have found that at around the 2 year mark the triggers on the multi stream spray guns don't turn off properly and want to keep spraying, but this isn't a major problem as it is so easy to turn it off with the flow regulator.
1 comment
Hoselink O.Hoselink
Hi Trakka,
Thank you for taking the time to leave a review.
I am sorry to hear that the trigger on your spray gun is not shutting off completely. This would be due to the silicon lubricant drying up a little bit.... Read more
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JaseQueensland
Excellent Customer service
I was experiencing a slight issue with a hose link product (Self Filling Dog Bowl). I went online to the live chat to discuss my issues. I spoke with Kirsten there and provided my problem and asked for advice. The response I got was... we are sending you a new one!!!! What a fantastic response to a customer!!! I wasn’t expecting that and I haven’t experienced excellent customer satisfaction like that in a very long time. Thank you Kirsten and thank you Hoselink, this type of service is a dying trait and needs to be acknowledged. FYI, the product I have is excellent, it was purely a small malfunctioning pin. Again a big thanks to Hoselink and their employees.
1 comment
Hoselink O.Hoselink
Hello Jase,
Thanks for your kind words.... Read more
I am glad we were able to get the issue resolved for you. I will pass on your thanks to Kirsten also. Have a great day.Similar opinion? Write a review on ieatwords.com.au!
niko87Metropolitan Adelaide, SA
- 86 reviews
Worst quality imaginable
I have purchased countless connectors, spray guns etc from this company and every single one develops leaks or quality deteriorates rapidly after a few months of use! Clearly they have chosen to implement no quality control and manufacturing in the lowest quality standards to maximize profit. I will never buy another hoselink product.
1 comment
Hoselink O.Hoselink
Hi niko87,
Thank you for taking the time to leave a review.
We really pride ourselves on the quality and durability of our products so it is very disappointing to hear you have had such an experience. ... Read more
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AnneCentral Highlands and Goldfields, VIC
Not recommended
On to the fourth hose end, this time a huge bubble popped!, this is my second review, points being hose sprayers keep leaking into my shoes and breaking; hose constantly kinks; hose reel is way too hard to keep pulling out, so can’t be used, and l have two that are both the same. So to sum it up, l don’t recommend this system.
1 comment
Hoselink O.Hoselink
Hi Anne,
Thank you for taking the time to leave a review.
I am so sorry to hear that you have experienced so many issues with your Hoselink hose. It is very disappointing to hear that you are onto you... Read more
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Grandma MNowra
- 5 reviews
- 2 likes
Great Company
An excellent product, far superior to any rivals, and so generous. After we lost our home and everything in it in the NYE bushfires, Hoselink duplicated our previous order free of charge. We were impressed with the product - a 30 m retractable hose with accessories- before and now we have even more reason to praise this company.
1 comment
Hoselink O.Hoselink
Hi Grandma,
Thank you for taking the time to write such an excellent review.
We wish you and your family all the best for 2020 with your rebuild. Kind regards, The Hoselink Team
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Difficult on-line ordering process and poor phone service
Firstly, I have no problems with the products, but stupidly I tried to pay using a direct bank transfer rather than other methods. This resulted in some very confusing messages including one asking me to email my order number to you after I paid. 5 days later still no despatch email so tried to phone but was told to call back later. Did that only to wait over 8 minutes to be put through. Order apparently was despatched but I was not advised until I rang.
1 comment
Hoselink O.Hoselink
Hi Peter,
Thank you for taking the time to leave a review.
I apologies for the confusion caused with this order. ... Read more
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Ree C.Victoria
- 2 reviews
I love the misting system and timer!
I love the misting system! I bought this for my bird cage - I love the timer I bought with this system as it gives great flexibility with both the run times and regularity. The only thing I would like to see added would be the option of additional components such as joiners such as a T joiner enabling more flexibility when setting up the system. Regardless, it’s a great system which was easy to set up and easy to use.
1 comment
Hoselink O.Hoselink
Hello, thank you for taking the time to leave us a review. We are very pleased to hear your positive comments and also appreciate the feedback. Thanks, Hoselink Team.
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SueEllenVictoria
- 2 reviews
- 1 like
Great connections
The old connections on my hose used always leak. It was easy to fit the hoselink connectors with their simple directions and now, no more leaks no more wasting water.
1 comment
Hoselink O.Hoselink
Thank you for taking the time to leave us a review. We really appreciate the positive comments and are pleased to hear that your products are working well. Kind regards, Hoselink Team
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AndrewSydney Surrounds, NSW
- 3 reviews
These things are unreal!!
I live where there is extremely high water pressure and was sick to death of getting soaked every 30 seconds with the nozzle bursting off. I've easily spent hundreds on fittings trying to fix the problem, from high-end plastic ones to the expensive brass fixtures.
In comes hoselink.
Purchased the water save kit of the fittings and the nozzle. since then I've never had a fixture bust off. instead, I've got the issue of a fairly new and expensive (non-hoselink) hose bursting open at the seams. Yet the hoselink has not even seeped one drop of water from the connections
Amazing product for a surprisingly reasonable price.
1 comment
Hoselink O.Hoselink
Hi Andrew,
Thank you for taking them time to write such an excellent review, it is much appreciated. We are so glad to hear you're loving your Hoselink products. We look forward to having you as life long customer. Kind regards, The Hoselink Team
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DON THOMPSONBERRY
- 8 reviews
- 1 like
Another outstanding product.
I have been a customer of Hoselink products for a few years now, and I cannot praise this company enough for the quality of their products, but also for their outstanding service. Always very helpful and courteous. I can thoroughly recommend this wonderful company to all. Don Thompson. Berry. NSW. 2535.
1 comment
Hoselink O.Hoselink
Hi Don, thanks so much for your review. It's great to hear that you have been happy with the quality of our products and with our service. Thank you so much for your support and for recommending us! Kind regards, The Hoselink Team.
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Harby0503Perth, WA
Very disappointing
This was meant to be the best thing I have ever bought, but it wasn't to be. My first self-retrating unit was purchased about four years ago. After about six months, the unit jammed and I could not get the hose in or out of the housing. Instead of contacting Hoselink, I opened the housing unit to try and fix myself. This was my mistake. The unit ended up in the bin. I then ordered another unit which I battle with everytime I use it. It never full retracts. It takes about 8 attempts before I can get this to occur. I have contacted Hoselink and r...Read more
elayed what is written here. The service is impeccable, but an unaligned winding arm solution that was provided has not resolved the issue. The hose tangles when retracting, meaning this product is far from effortless. I interchange the Hoselink products regularly and just as regularly the black 'o' rings fall out and go missing. Very disappointing.3 comments
Hoselink O.Hoselink
Hello, thank you for taking the time to leave a review. I am sorry to hear that you have had trouble with your Retractable Hose Reel. Please contact our Customer Service Team - they would be happy to help you with this. Thanks, Hoselink Team.
Hello
Contacting Customer Service was fairly unsuccessful. I now need to pay $30 dollars to send my faulty product back (the hose tangles, kinks, rarely retracts the whole way without at least five a... Read more
ttempts and is often difficult to pull out, resulting in having to get your hand into the reel). The warranty period has expired as the product is two and a half years old. I would have thought that after purchasing two faulty products, this process would have been simpler. The least I would expect is a courier to come and pick the product up at no cost to me.Hoselink O.Hoselink
Hello. I understand that it must be frustrating to have trouble with your Retractable Hose Reel. We pride ourselves on customer services and this is very disappointing to hear. For Hose Reels that are... Read more
out of warranty, this is the procedure that we always follow. We only charge the fee to cover the cost of postage, but the actual repair itself is free. Thanks, Hoselink Team.Similar opinion? Write a review on ieatwords.com.au!
where have you been all my life
the best darn hose i have ever had and only had it since xmas 99 i got two 30 metre retracs and i think ill get another a really great product
1 comment
Hoselink O.Hoselink
Hi Sam,
Thank you for taking the time to write a review, it is much appreciated.
We are so glad to hear you're loving your Hoselink products. Kind regards, The Hoselink Team
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MiriamSydney, NSW
- 28 reviews
Hoselink Retractable Hose that will not let you down
Some 8 months ago I purchased a Hoselink Hi Flow Retractable Hose, as I never did the gardening and thought it would be the best option. It did not let me down, never involved in doing much gardening I was very happy with the flow and the retracting hose reel. I was so pleased with it I purchased another one in December 2022. I also had an occasion to ring the service centre of Hoselink who very helpful in advising me as to why it was dripping, and after the conversation I realised a little rubber insert had dropped out and that is why it w...Read more
as dripping, definitely not an issue. They deliver free of charge which is an extra bonus. Previously, buying the Hoselink I had purchased an opposition brand sprayer which broke after 3 uses. They may be a little dearer than the products in stores, but my experience in any thing out there today, is good quality products last and last.1 comment
Hoselink O.Hoselink
Hi Miriam, thanks so much for your review. It's so wonderful to hear that you've been so happy with the products you've purchased from us. We hope they continue to go well for you. Thank you so much for your support! Kind regards, The Hoselink Team.
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TrinityGreater Melbourne (Outer), VIC
- 19 reviews
- 1 like
GIVE THE BUYER THE CHOICE!!!
I have purchased from Hoselink in the past and have been quite happy with the quality of their products. On 8 January 2020 among other new items, I also added their 30m retractable hose to my collection of Hoselink watering products. My only issue with it is that it comes in a bundle which includes a multi-function spray gun. This item is totally useless to me and I would have much preferred their Flow Control Spray Nozzle. According to their catalogue both guns retail at $29.90 so it would not cost any more or less to include the spray gun tha...Read more
t the buyer requests. I therefore had to purchase the additional Flow Control Spray Nozzle while the multifunction spray gun is hanging up in the shed still unopened in its plastic bag and will most likely never be used. It is by no means about the money but rather the complete waste of it all. I also purchased the Hoselink Blaster high-pressure water nozzle which retails at $13.90 hoping this would provide the same pressure as my $1 plastic high-pressure nozzle that I purchased from Bunnings a few years ago. Unfortunately this was not the case. While the Hoselink Blaster does give a bit more water pressure than a regular spray nozzle it is nowhere near the high-pressure that the $1 plastic nozzle provides. It’s not even close. All in all I still love my Hoselink products.1 comment
Hoselink O.Hoselink
Hi trinity,
Thank you for your feedback.
Currently we do only stock the hose reel bundles with the 7 Function Spray Gun. These are all pre-packaged with this gun already in the box.... Read more
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Questions & Answers
Adolphus B.asked
My tap is underneath my decking and awkward to get to, to turn off and on. If I connect a hose link reel would I be able to leave the tap on constantly without leaks or risk of the mains pressure blowing it off?
1 answer
I am a user of many Hoselink products however, this issue should be addressed to the Hoselink customer service section. I have found them eager to answer any queries their clients may have.
Anthony Pasked
I have received my solar sensor lights and was surprised they stayed on at a low setting and brightened when motioned detected. Unfortunately, I live in Southern Tasmania and winter has about 5 to 6 hrs of usable sunlight to charge. As they seem to not get fully charged during our colder seasons, will full discharges reduce battery life?
1 answer
Hoselink O.Hoselink
Hi Anthony,
Thank you for getting in touch.
Full discharges while the battery is not fully charged will not effect its life. While we recommend the lights get 6-8 hours of sun to fully charge we understand that this is not always possible. The lights will still function normally with a lower charge but just not for as long.
Thanks again - The Hoselink Team.
Brettasked
HI how do you stop the hose getting crossed over inside and locking up the hose, only allowing half the hose to come out, do I have to pull this apart to uncross the hose ?
2 answers
Think You should call Hoselink Help Desk as this should not happen.
I agree with John, do not open the reel . Hoselink will answer your question if you ring them after Easter.
I think you have to be careful in the way you pull the hose out as well as watching carefully as the hose retracts.
It will not retract properly if you just let it retract on its own.
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Hoselink O.Hoselink
Hi Keith, thank you for taking the time to leave a review. We have actually change the design of the solar panels on this product therefore this should no longer be a problem. If you contact our custo... Read more
mer service team they would be more than happy to organise some replacements for you. Kind Regards, The Hoselink Team