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Reviews

4.6

931 reviews
5
(793)
4
(46)
3
(23)
2
(28)
1
(41)
  • Product Quality
    4.5 (110)
  • Return Claim MadeYes (9) · No (102)
  • Customer Service
    4.7 (96)
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Keith

KeithSydney, NSW

  • 2 reviews
  • 1 like

The product is very useable . I hope they are not one/two year throw a ways.

published

I purchased solar lights in September last year. The smaller lights with three setting are showing signs of the solar panel deteriorating around the edges of the solar panel. The edges up to three/four millimetres are being washed off . Are these panels replaceable.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDirect from Hoselink mail order on line
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2 comments
Hoselink
Hoselink O.Hoselink
Keith
Keith

I knew you were a quality company and your response confirms my views. I have never received a bad product from your company. I will contact you for your suggested replacement. Thank you . Keith

John351

John351Metropolitan Adelaide, SA

  • 3 reviews

Very Happy

published
Customer Service
Product Quality
Return Claim MadeNo
1 comment
Hoselink
Hoselink O.Hoselink
Trevor

TrevorMetropolitan Adelaide, SA

Bursts off spray regularly

published

My wife enjoys her monthly shower when the hose bursts off the spray. I didn't enjoy it so much when I find I have to buy the split ring from Hoselink and not a local hardware.

Product Quality
Return Claim MadeNo
Store Locationhoselink
1 comment
Hoselink
Hoselink O.Hoselink
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Don’t be fooled!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationOnline
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2 comments
Hoselink
Hoselink O.Hoselink
James
James
Nick R.

Nick R.Richmond-Tweed, NSW

  • Verified customer

What a great company and product

published

I bought 7 hoselink retractable hoses of various lengths for round my house and most of them work perfectly. 1 stopped retracting after only a few uses - I called hoselink and when I described the problem they were super understanding and just sent a new one out straight away - I was just so blown away by the level of great customer service that I left a review straight away! Just next level.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationOnline
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1 comment
Hoselink
Hoselink O.Hoselink
Ness

NessSydney, NSW

  • 3 reviews

excellent integrity

published

we recently received Hoselink hoses as a gift which we wanted to upgrade to retractable, when I called Hoselink they were excellent & very supportive, provided us with a reply paid label and we had our new retractable hoses within the week along with our free Ned Kelly kits which were a bonus at the time of our purchase/upgrade. We were very impressed with the honour & integrity we experienced at Hoselink. We haven't used the hoses yet, I'll post after we move to our new home & give them a run

Customer Service
Product Quality
Return Claim MadeYes
Store LocationBrookvale
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1 comment
Hoselink
Hoselink O.Hoselink

Hi there, it's so great to hear that you were happy with your Hoselink products. We always try and accommodate for all our customer so it's great to hear that you had a good experience with us. Kind Regards, The Hoselink Team

Trakka

TrakkaNew South Wales

Great Product

published

I would actually give it a 4 1/2 star rating as I have found that at around the 2 year mark the triggers on the multi stream spray guns don't turn off properly and want to keep spraying, but this isn't a major problem as it is so easy to turn it off with the flow regulator.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationhoselink online
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1 comment
Hoselink
Hoselink O.Hoselink
Jase

JaseQueensland

Excellent Customer service

published

I was experiencing a slight issue with a hose link product (Self Filling Dog Bowl). I went online to the live chat to discuss my issues. I spoke with Kirsten there and provided my problem and asked for advice. The response I got was... we are sending you a new one!!!! What a fantastic response to a customer!!! I wasn’t expecting that and I haven’t experienced excellent customer satisfaction like that in a very long time. Thank you Kirsten and thank you Hoselink, this type of service is a dying trait and needs to be acknowledged. FYI, the product I have is excellent, it was purely a small malfunctioning pin. Again a big thanks to Hoselink and their employees.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Hoselink
Hoselink O.Hoselink
niko87

niko87Metropolitan Adelaide, SA

  • 86 reviews

Worst quality imaginable

published

I have purchased countless connectors, spray guns etc from this company and every single one develops leaks or quality deteriorates rapidly after a few months of use! Clearly they have chosen to implement no quality control and manufacturing in the lowest quality standards to maximize profit. I will never buy another hoselink product.

Customer Service
Product Quality
1 comment
Hoselink
Hoselink O.Hoselink
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Anne

AnneCentral Highlands and Goldfields, VIC

Not recommended

published

On to the fourth hose end, this time a huge bubble popped!, this is my second review, points being hose sprayers keep leaking into my shoes and breaking; hose constantly kinks; hose reel is way too hard to keep pulling out, so can’t be used, and l have two that are both the same. So to sum it up, l don’t recommend this system.

Product Quality
Return Claim MadeNo
Store LocationOnline ordered
1 comment
Hoselink
Hoselink O.Hoselink
Grandma M

Grandma MNowra

  • 5 reviews
  • 2 likes

Great Company

published

An excellent product, far superior to any rivals, and so generous. After we lost our home and everything in it in the NYE bushfires, Hoselink duplicated our previous order free of charge. We were impressed with the product - a 30 m retractable hose with accessories- before and now we have even more reason to praise this company.

Customer Service
Product Quality
1 comment
Hoselink
Hoselink O.Hoselink

Hi Grandma,
Thank you for taking the time to write such an excellent review.
We wish you and your family all the best for 2020 with your rebuild. Kind regards, The Hoselink Team

Difficult on-line ordering process and poor phone service

published

Firstly, I have no problems with the products, but stupidly I tried to pay using a direct bank transfer rather than other methods. This resulted in some very confusing messages including one asking me to email my order number to you after I paid. 5 days later still no despatch email so tried to phone but was told to call back later. Did that only to wait over 8 minutes to be put through. Order apparently was despatched but I was not advised until I rang.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Hoselink
Hoselink O.Hoselink
Ree C.

Ree C.Victoria

  • 2 reviews

I love the misting system and timer!

published

I love the misting system! I bought this for my bird cage - I love the timer I bought with this system as it gives great flexibility with both the run times and regularity. The only thing I would like to see added would be the option of additional components such as joiners such as a T joiner enabling more flexibility when setting up the system. Regardless, it’s a great system which was easy to set up and easy to use.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Hoselink
Hoselink O.Hoselink

Hello, thank you for taking the time to leave us a review. We are very pleased to hear your positive comments and also appreciate the feedback. Thanks, Hoselink Team.

SueEllen

SueEllenVictoria

  • 2 reviews
  • 1 like

Great connections

published

The old connections on my hose used always leak. It was easy to fit the hoselink connectors with their simple directions and now, no more leaks no more wasting water.

Product Quality
Store LocationHoselink online
1 comment
Hoselink
Hoselink O.Hoselink

Thank you for taking the time to leave us a review. We really appreciate the positive comments and are pleased to hear that your products are working well. Kind regards, Hoselink Team

Andrew

AndrewSydney Surrounds, NSW

  • 3 reviews

These things are unreal!!

published

I live where there is extremely high water pressure and was sick to death of getting soaked every 30 seconds with the nozzle bursting off. I've easily spent hundreds on fittings trying to fix the problem, from high-end plastic ones to the expensive brass fixtures.
In comes hoselink.
Purchased the water save kit of the fittings and the nozzle. since then I've never had a fixture bust off. instead, I've got the issue of a fairly new and expensive (non-hoselink) hose bursting open at the seams. Yet the hoselink has not even seeped one drop of water from the connections
Amazing product for a surprisingly reasonable price.

Customer Service
Product Quality
Store LocationDirect fro website
1 comment
Hoselink
Hoselink O.Hoselink

Hi Andrew,
Thank you for taking them time to write such an excellent review, it is much appreciated. We are so glad to hear you're loving your Hoselink products. We look forward to having you as life long customer. Kind regards, The Hoselink Team

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DON THOMPSON

DON THOMPSONBERRY

  • 8 reviews
  • 1 like

Another outstanding product.

published

I have been a customer of Hoselink products for a few years now, and I cannot praise this company enough for the quality of their products, but also for their outstanding service. Always very helpful and courteous. I can thoroughly recommend this wonderful company to all. Don Thompson. Berry. NSW. 2535.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationI THINK CARINBAH SYDNEY
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1 comment
Hoselink
Hoselink O.Hoselink

Hi Don, thanks so much for your review. It's great to hear that you have been happy with the quality of our products and with our service. Thank you so much for your support and for recommending us! Kind regards, The Hoselink Team.

Harby0503

Harby0503Perth, WA

Very disappointing

published
3 comments
Hoselink
Hoselink O.Hoselink

Hello, thank you for taking the time to leave a review. I am sorry to hear that you have had trouble with your Retractable Hose Reel. Please contact our Customer Service Team - they would be happy to help you with this. Thanks, Hoselink Team.

Harby0503
Harby0503
Hoselink
Hoselink O.Hoselink

where have you been all my life

published

the best darn hose i have ever had and only had it since xmas 99 i got two 30 metre retracs and i think ill get another a really great product

1 comment
Hoselink
Hoselink O.Hoselink

Hi Sam,
Thank you for taking the time to write a review, it is much appreciated.
We are so glad to hear you're loving your Hoselink products. Kind regards, The Hoselink Team

Miriam

MiriamSydney, NSW

  • 28 reviews

Hoselink Retractable Hose that will not let you down

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Hoselink
Hoselink O.Hoselink

Hi Miriam, thanks so much for your review. It's so wonderful to hear that you've been so happy with the products you've purchased from us. We hope they continue to go well for you. Thank you so much for your support! Kind regards, The Hoselink Team.

Trinity

TrinityGreater Melbourne (Outer), VIC

  • 19 reviews
  • 1 like

GIVE THE BUYER THE CHOICE!!!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Hoselink
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Page 1 of 47

Questions & Answers

Adolphus B.

Adolphus B.asked

My tap is underneath my decking and awkward to get to, to turn off and on. If I connect a hose link reel would I be able to leave the tap on constantly without leaks or risk of the mains pressure blowing it off?

1 answer
Keith
Keith

I am a user of many Hoselink products however, this issue should be addressed to the Hoselink customer service section. I have found them eager to answer any queries their clients may have.

Anthony P

Anthony Pasked

I have received my solar sensor lights and was surprised they stayed on at a low setting and brightened when motioned detected. Unfortunately, I live in Southern Tasmania and winter has about 5 to 6 hrs of usable sunlight to charge. As they seem to not get fully charged during our colder seasons, will full discharges reduce battery life?

1 answer
Hoselink
Hoselink O.Hoselink

Hi Anthony,
Thank you for getting in touch.
Full discharges while the battery is not fully charged will not effect its life. While we recommend the lights get 6-8 hours of sun to fully charge we understand that this is not always possible. The lights will still function normally with a lower charge but just not for as long.
Thanks again - The Hoselink Team.

Brett

Brettasked

HI how do you stop the hose getting crossed over inside and locking up the hose, only allowing half the hose to come out, do I have to pull this apart to uncross the hose ?

2 answers
John351
John351

Think You should call Hoselink Help Desk as this should not happen.

Keith
Keith

I agree with John, do not open the reel . Hoselink will answer your question if you ring them after Easter.
I think you have to be careful in the way you pull the hose out as well as watching carefully as the hose retracts.
It will not retract properly if you just let it retract on its own.

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