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GPGCentral Highlands and Goldfields, VIC
- VIC, Ballarat
- Verified customer
Supported us the whole way
We were guided along a journey that we thought would be extremely difficult but were so surprised as it went so smoothly. This was they informed us of the process, contacted us weekly and nothing was too much trouble. This was an investment for us but the team encouraged us to treat it like it was our own home because as they said it was going to be someones home.
1 comment
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jaidavinciCentral Highlands and Goldfields, VIC
- 5 reviews
- VIC, Ballarat
- Verified customer
Practically perfect in every way!
After a terrible customer service experience with a different builder and losing my deposit, I can honestly say that I wouldn't be in my new home if it wasn't for Brett and the team at Hotondo Homes, Ballarat.
Brett worked wonders to meet my concerns, budget, and specifications, yet he maintained all inclusions, and upon moving in I couldn't be happier! Other than two small hiccups - site supervisor changed half-way through, and build time went one week over - the end result is a high-quality (and overly customised) build for a sensational price. We moved in just before Christmas, which ensured the perfect end to 2022!
Hotondo might not ever want to deal with me again, as I'm super OCD, but I'd definitely build with them every time.
1 comment
Hugo B.Hotondo Homes
Hi Jaidavinci,
Thanks for taking the time to review Hotondo Homes. While we are sorry to hear about your poor experience initially with the other builder, we are so thrilled to hear the Ballarat team... Read more
were able to turn this around for you and give you the perfect end to 2022! Brett works incredibly hard to ensure his clients are well informed and comfortable throughout the building process. We do apologise for exceeding the build time slightly - unfortunately this can be beyond our control in building - but are very pleased to hear overall you are extremely happy with the outcome. We would be more than happy to work with you again and love the Grinch-y addition to the home too! ;) Kind regards, Hotondo Homes
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- VIC, Ballarat
- Verified customer
Excellent Service and Quality
We had a great experience with Hotondo Homes Ballarat. The staff were all extremely helpful and easy to deal with, we were given regular updates on the build and they were always their to answer any questions we had. Our build was completed in a very timely manner and to an exceptional standard. Highly recommended.
1 comment
Hugo B.Hotondo Homes
Hi Westbrook Developments,
Thanks for taking the time to review Hotondo Homes. We are so happy to hear you had such a great experience with the Ballarat team. It's always wonderful to hear communicat... Read more
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LorraineCentral Highlands and Goldfields, VIC
- 2 reviews
- 1 like
- VIC, Ballarat
- Verified customer
Disappointed
Purchased our house in March and wanting to have cafe blinds installed advised that would be disastrous to go ahead as rendered Blueboard has cracked beginning to fall off, advised that this is due to shoddy workmanship. House is not quite 4 years old, contacted local contractor who was pleasant and said that this cladding should be checked yearly. Over six weeks I have been contacting customer Care without one call back. Would never advise any one to use Hotondo.
4 comments
Hugo B.Hotondo Homes
Hi Lorraine,
We're sorry to hear you feel that way however as discussed, the house was built in 2015 and had been rented out between then and your purchase of the property in March, 2022. The particu... Read more
Thankyou for your reply. I would not expect to have attend to a two story home that is that is not yet 4 years old to find such excessive cracking. Informed this was extremely shoddy workmanship in t... Read more
he first place and would be difficult us to repair. Also we contacted your customer service at least one a week for the past six weeks and never for a call back.Hugo B.Hotondo Homes
Hi Lorraine,
We have looked into this with Customer Care and they had discussed the issue with you in September and the local builder came out to inspect the property on August 29. As mentioned, ther... Read more
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Alfredton LocalCentral Highlands and Goldfields, VIC
- VIC, Ballarat
- Verified customer
Exceptional Service & Quality
Hotondo Homes Ballarat went above and beyond for us with our build and could not recommend them highly enough. From sales to completion they always kept us informed and up to date with process and progression of my build. And delivered a exceptional home with the personalized service and quality to boot. Thanks for my dream home.
1 comment
Hugo B.Hotondo Homes
Hi Alfredton Local,
Thanks for taking the time to review Hotondo Homes. We're thrilled to hear about your exceptional experience with the Ballarat team. Communication is such a vital part of the buil... Read more
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GPGCentral Highlands and Goldfields, VIC
- VIC, Ballarat
- Verified customer
Amazing quality home with extremely helpful staff
The build process was simple and efficient, We were given all information and the build was done well before the completion date. The quality was fantastic and the staff were always there to help. We would definitely build with them again as the pricing is very good for the quality of workmanship and the products in the home.
1 comment
Hugo B.Hotondo Homes
Hi GPG,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a great experience with our Ballarat team. It's always wonderful hearing our clients are not just happy... Read more
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EPIC H.Central Highlands and Goldfields, VIC
- VIC, Ballarat
- Verified customer
Our Dream Home
The team at Hotondo Homes Ballarat were simply and most honest, reliable and professional team we had the pleasure to work along side with to build our family dream home.
1 comment
Hugo B.Hotondo Homes
Hi Epic H,
Thanks for taking the time to review Hotondo Homes. We're so happy to hear you had such a great experience with the team from Ballarat. It's always great to hear clients say such wonderful... Read more
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Sandraballan
- 2 reviews
- VIC, Ballarat
- Verified customer
Excellent quality and professional team!
Our experience with Hotondo homes Ballarat has been fantastic from the planning stage to the end. We were kept well informed at every stage of our build and our house was completed in 5 months. Everyone was helpful and professional and we would not hesitate to recommend them to others . The quality of workmanship in our new home is second to none. Thank you to the Hotondo team for a wonderful building experience!
1 comment
Hugo B.Hotondo Homes
Hi Sandra,
Thank you for your fantastic review! We are glad to hear your experience with the team in Ballarat was such a great experience and we hope you're enjoying your lovely new home!
Thanks aga... Read more
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Hugo B.Hotondo Homes
Hi GPG,
ey so we're glad to hear this was a standout for you. We thank you for sharing your experience. Kind regards, Hotondo HomesThanks for taking the time to review Hotondo Homes. We are so happy to hear about your wonderful experience with the Ballarat team. Communication is so important throughout the building journ... Read more