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Hotondo Homes VIC, Hallam
- VIC, Hallam
- Verified customer
Our franchise went broke (Hallam VIC) January 2020, so do your research.
Be aware Hotondo Homes is a franchise. We approached head office seeking help to finish the build, we were told that they’re under no moral or legal obligation to help us, despite being the same company. That was 5 months ago, still waiting on insurance to authorise a new builder.
1 comment
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Ryan M.Greater Melbourne (Outer), VIC
- VIC, Hallam
- Verified customer
WARNING: Still awaiting repairs to defaults and outstanding maintenance 13 months later
We completed our build in November 2018 with Hotondo Homes and where extremely happy throughout the construction process. Communication and customer service was fantastic.
However, after we took possession of the property we have been actively chasing outstanding maintenance and repairs to defects with the build, as per our contract of sale.
13 months later, we still have issues which remain unaddressed with no action or follow up from Hotondo Homes, which has tarnished the entire build process.
We have contacted Hotondo Homes repeatedly ...Read more
and all throughout 2022 but failed to see a resolution. Unfortunately our contract of sale; which stipulates a requirement for defects to be repaired within 21 days or a reasonable timeframe isnt worth the paper its written on, and it appears we have no choice but toto pursue in the external forums to have the builder meet their obligations. Additionally; contact to the Hotondo Head Office to attempt resolve the issue has also gained no traction and despite lodging complaints through the Customer Care Team the experience has mirrored the customer service from the builder directly.1 comment
Hugo B.Hotondo Homes
Hi Ryan,
We take this kind of feedback very seriously and while we are glad you enjoyed the building process, we are sad to hear this was not the case throughout the maintenance period. Our Customer ... Read more
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4.7(806)SkaurMelbourne
- VIC, Hallam
- Verified customer
Communication issues
We recently built with Hotondo Hallam as we liked the display home we saw. The process was mostly smooth, however, a few issues marred the experience.
We are very happy with the quality of the house built. Tim & Marg were really flexible and helpful with bringing our dream home to life. However, communication was poor especially at the beginning but this improved towards the later part of the build.
A few things to highlight. As we were first timers in home building, we would have appreciated more information and consultation. As it is,...Read more
we ended up with a retaining wall that we do not like - had we been given visuals and options, this issue would not have arisen. Another major issue was the size of the alfresco. We had specified that the house was to be as per the display home apart from some changes we specified. We assumed that the alfresco would therefore be the same. However, when we saw it being built, there were 3 pillars rather than 2. Turns out this was on the plan but we missed it. At no point were we expressly informed that the alfresco would be different from the display home. Hence it had three brick columns instead of two, and the columns themselves were larger than the display home ones, which significantly cut off the view of the backyard. Ultimately we were able to compromise and turn the third column into just a wooden post, but this variation should have been highlighted to us at the very beginning. Our heating zones were also not done to our specification.1 comment
Hugo B.Hotondo Homes
Hi Skaur,
Thanks for taking the time to review Hotondo Homes. We're pleased to hear you're happy with your home and your overall experience. We definitely take on your feedback in regards to communic... Read more
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Find out how Hotondo Homes VIC, Hallam compares to other Home Builders
Know better, choose better.
Chris and Joan TrotterHampton
Hotondo Hallam - update on earlier review
We did a review in 2013 before our Hotondo Hallam home was completed and nearly 2000 people have read the review. We rated it at 3.00 mostly because of delays. We eventually took possession of the house in March 2014. It seems like a good time for an update.
We have now been in the house for more than 12 months and we feel more positively now about the experience of building with Hotondo Hallam. The design of the house, the general finish and the quality of the build is all that we expected. Pretty much everyone who has visited us has commen...Read more
ted on what a beautiful house we have. The follow up by the site supervisor and Hotondo staff has been pretty good. In fact one occasion Darren the site supervisor did some Friday night repairs to the roof in the dark and the rain so that it would be fixed before the weekend. Despite the comments in our earlier review we would certainly consider building with Hotondo Hallam again if we were to build another house. Chris and Joan1 comment
Hugo B.Hotondo Homes
Hi Chris and Joan,
Thanks so much for the updated review!
It’s great to hear your home is exactly how you want it and everyone that has visited your place loves it.... Read more
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Very happy Hallam experiHampton
Very Happy with Hotondo Hallam
The team from van Dam Builders made every step of our building experience seamless! From working with the sales team, to selecting colours & tiles was great. Although we were nervous to begin with they guided us through each step & left us feeling confident with every decision (& were very patient when we changed our minds.......) We highly recommend van Dam if you want a builder that genuinely cares!
We are now on site & can't wait to move in to our new home.
Their expertise & patience
1 comment
Hugo B.Hotondo Homes
Hi Hampton,
Thank you for sharing your experience with the van Dam's. Between their two display homes and award winning sales and selections centre, it would have made choosing all aspects of your hom... Read more
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Questions & Answers
Sorry, there are no questions about Hotondo Homes VIC, Hallam but you can read 99 questions about Hotondo Homes.
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Hugo B.Hotondo Homes
Hi Anonymous,
n the interest of their clients, unfortunately this is out of our control. As much as we would want to assist clients through this, we are legally unable to complete construction on a home ourselves. We are sorry to hear the insurance process has been dragged out however, this is the course you will need to continue down. We hope you have a resolution soon and wish you luck with the build. Kind regards, Hotondo HomesWe are very sorry that you have gone through this and wish we could have been of more help. As a business we never want to see our builders go into liquidation from both their end and i... Read more