poor service not contactable after purchase
ordered a week ago, email says dispatched Monday, tracking information has not changed.
call their customer service centre, sit on hold for 2 hours over 3 calls which just hang up on you.
their chat button doesn't exist even though it says to message on chat.
really poor service. i called this morning at 8:18 got an auto message that i called outside their business hours 8am - 5pm. not sure what else i can do.
- Online store
- Verified customer
New favourite Store!!
I am extremely pleased with my purchases from House. I purchased from the online store. All my purchases were carefully packed and was, as described on the website. I am a very happy customer. Thankyou House!
Do not order from this site. Total scam
Ordered my things last week. Items still not dispatched and cannot contact anyone in the business. Do not order from this site as it's a total scam and they should be reported to authorities.
Way too long delivery time
I ordered a great item but 11 days later and it still hasn’t even been dispatched yet!
Yet I am still receiving emails for sales they are having, trying to invite me to buy more!
Not worth the wait.
I placed an order worth over $750 and it’s taken 1 week & 2 phone calls to house, for them to “say” they’re going to dispatch my order.
& to make matters even better, it’s going to be another 5-6 days for it to be delivered.
I think they should update their dispatch & delivery times, because 2 weeks is definitely not stated on the website. & I wouldn’t have ordered from them knowing it was going to take this long.
I’m in a new apartment & because of the delay I had to spend more money on kitchenware.
On line order
Products were easy to order. Delivery if the products arrived swiftly. Products Well packaged And no breakage or chips. Easy to navigate. Have a choice of various ways of payment.
Always great products and service!!
Very quick delivery and there was an item missing (probably because of the huge order) and Chloe in their office quickly resolved the problem and got sorted instantly. Very helpful on the phone and email. Thanks Chloe!
Order mistake quickly resolved
great customer service from Senthan - my order was not sent with all items included. Senthan promptly addressed this and organised for the missing products to be sent in a timely manner.
DO NOT expect a refund under any circumstances from HOUSE
Under their own policy if something is not fit for purpose you can get a refund. We bought a stainless steel frypan specifically for a new induction stove yet to be installed. (we already have 3 Circulon frypans)
The stove turned out to be faulty and we went back to a conventional stove. I advised the instore staff person it was not fit for purpose that we bought it for who just quoted their policy to me and I read back to her about it was not fit for the purpose we bought it for. She then argued that it was a change of mind.
contacted their he...
Fast delivery & best customer services
Fast delivery, well packaging & excellent customer services from Joel! Strongly recommended! Joel has assisted me immediately on my query and I have received exactly what I wanted the products! Thx u!
Quick and arrived unbroken!
Products arrived quickly but unfortunately I thought I was ordering a different size! The returns procedure doesn't have any information about exchanges for online products and you can't bring them in store which is a little frustrating having to pay double postage to return and send the new item. However Customer service representative Thory was really helpful with my return inquiry and resolved my issues!
- Online store
- Verified customer
I found their website easy to navigate. They always have sales on and you can sign up and gain points with your purchases and receive discounts. Very happy with my online experience. I do not like going in store as it is always cluttered and very few staff to assist (at Kotara) but the online service avoids this.
Broken /damaged goods
Mid Jan had order delivered most items broken or damaged, took 6 weeks for this company to act . Yesterday received only some of replacement items
Had emailed many times
I have purchased many items online and have had to deal with many in regards to warranty in the past. I have never had better service than I received from Thory when it came to needing to have an item replaced through warranty. Thory was incredible helpful and did all he could to help make the process easier rather than give up because it may be too hard. I can recommend the Baccarat and Global products as you know you will not be left hanging.
Melissa to the rescue!
We purchased on line for the first time, a Masterpro Pizza oven as a Xmas gift to our son and daughter in-law. Unfortunately upon arrival the oven had an electrical fault and could not be used.
Melissa (Global Retail Brands) was an absolute gem and helps us navigate our way to receiving a replacement. Prompt, efficient and polite, we were absolutely satisfied with the care and attention we received from Melissa and would not hesitate to purchase product on line with this level of support.
Thanks Melissa, well done.
I recently purchased the Baccarat Milk Aerator which had a fault with it, thanks to Joel for sending a replacement so quickly as I love using this product. Will highly
recommend this company
I called the centre as I had an issue with my VIP voucher. Thory was the wonderful team member who helped me resolve the issue quickly and with a fantastic outcome. Thank you so much Thory for all of your help.
Great after sales customer care
We purchased a Baccarat knife set from House at Tea Tree Gully store in SA. The store assistant was so lovely and helpful. When we got home and opened our knife set, one of the knives had a small piece of the tip of the blade missing. I contact the manufaturer and Joel at head office was so helpful and arranged for a replacement knife to be sent out to me!
I ordered some oven wear but unfortunately two of them were broken in transit . Not thinking it was Home’s fault but I sent photos and was pleasantly surprised to be told by Sentham that I would be getting a replacement of one . The other out of stock so I am getting refund on that one . The service I received from Sentham was excellent . Thank you I would definitely recommend House
Terrible Slow and unreliable
Absolutely will never order from these crooks again. I ordered a few items which were advised incorrectly on their website.
I had to pay return postage which I did all on the same day I received, so no dragging my feet on my end.
The items were returned to them within 5 days.
It has been 3 weeks now and I had to chase them up so many times regarding a refund. Only after starting a PayPal dispute did I receive a refund.
If I forgot about it, they would have never refunded me.
My advice is; unless you wish to have to email them every single day and get the run around, stay away!
For a big company it is very disappointing to see such dire service.
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