We ordered and received a Maxwell and Williams cutlery set prior to Christmas. Some pieces were faulty. We now have an incomplete set. We were not offered a replacement as they stated they had no stock. Their webpage showed that they were selling individual pieces but they were not able to replace ours. Still waiting for a partial refund. Extremely disappointed and will never use them again.

I bought two bread tins which were too large. I returned the next day but the store did not have smaller ones and refused to refund my money. This is not good practice because K mart. Target etc will refund without question.

Bought a product and paid promptly. It has been 1 month and no tracking number provided. Email and call never answered or replied. Could not ask for a refund as they never got back to me. Had to dispute the transaction with my bank. Do not buy from house.com.au !!!

The welds which held the handle on to my approximately 14 year old Baccarat stainless steel frying pan failed. I contacted Joel from House, and after sending him a couple of photos, I received a brand new replacement free of charge within a week or so. I am very happy with the service I received, especially since I didn't have a receipt after all these years.

Auspost lost my parcel just two days before Christmas. Shannay was able to act fast and give solutions/answers to a devastated customer. I’m very impressed with her customer service. I wish her all the best. I hope she will shine in her field. She deserves more opportunities and better position to use her excellent skills. A big fat thank you to Shannay! You saved my crisis and my partner was delighted when he opened gift. Thank you and Merry Christmas. All the best!!

I am currently waiting (and waiting) for a refund. No one answers their phone number - no one replies on their help line.
They quickly take you money then provide no service whatsoever.
Do not use them. Anywhere else is better.

I purchased a frypan from the Jooondalup store, followed the instructions which stated use low heat as this product is designed to resist staining and discolouration under low heat cooking, pan was stained and discoloured after this one use, returned to the Jooondalup store to a very rude sales assistant who took the fry pan to the back of the store for 10 minutes, cleaned it with stainless steel cleaner the pan was returned covered in scratches we were told by a very rude sales assistant to clean it better wont be returning to house again or purchasing this brand I now know why they keep clearing their stock so often!

I purchase a wok from Joondalup store, when I got home notice the lid was damaged. I quickly returned to the store to let them know. I was told by a sales assistant that the item was not damaged when she had packed it . What !! I said
I couldnt believe what I was hearing . The sales lady stared to raise her voice at me . I stood my ground and the manager intervened and when she found out that the item was the last one in stock and a display item I was given credit . Not before I was subjected to rude and insensitive customer service .. .will not be returning to HOUSE if this is the way they treat their customers ..
Im soooo annoyed, not the way to treat us customers at all !!

I found it quite easy to purchase item needed for a Christmas present
I was very happy with the speed the order was processed and dispatchedI
I will definitely use this Company again

Joel was awesome when I contacted the store for a replacement saucepan and Joel was quick in finding the order, great communication, fast email replies and was able to organise a replacement pronto. Great service!

Online purchasing is fantastic, loved the specials. Unlucky to have one item missing on our delivery - Joel was amazing with quick follow up and dispatch of our item. Thank you!

Had the misfortune of receiving some faulty items after unboxing. Contacted House and dealt with Chloe who was fabulous in promptly assisting and rectifying the issue organising replacement after reviewing the photo's I was instructed to send. The item faults were an issue from the manufacturer and not House and thanks to Chloe my issue was resolved both politely and quickly.

My online order arrived broken. Ive called and called their customer service line and emailed them several times too. No response. Went in store, refused exchange or refund. Poor customer service will never shop here again.

Greenhills East Maitland store is fantastic
Global retails brands customer service is very unhelpful nd ride.. I brought a faulty product before the store remodel. Now I can't get a replacement unless i travel to a shop over 4 hr round trip away that has the product I'm after.
Very bad service

Placed order 25 Sept. all in stock shipped next day. One package lost in transit. Now been given the run around by cust.service... no delivery and still waiting for answers!