??!

301 questions from our users

Dylan F

Dylan Fasked

How do I become a VIP Humm member?

1 answer
Adam P
Adam P

Yiu need to have an account with them initially and then have a payment history and you become eligible for vip

Tee G.

Tee G.asked

what happens when ur payment is late when does it come out next

No answers
Patricia

Patriciaasked

Can I use small and big togeather with humm



1 answer
chef1208
chef1208

I found once you use one you have to wait till that one is paid before using the other. Hope that helps. You have a balance on whatever one you use first that you can still use though

Margaret Watson

Margaret Watsonasked

Hi.. I am paying off a Humm purchase at the moment, am I able to purchase an item and have a second account running at the same time, or do I have to pay off the current loan first before I can purchase again?

1 answer
Mel
Mel

I have multiple Humm’s running at once!

boof

boofasked

I no longer have my VIP status that was added to my account that made it that I had no upfront cost



2 answers
FrilledLizard
FrilledLizard

Them and Afterpay have stopped this because of the economic/Coronavirus crisis. I was confused also, but I looked this up on their websites. I am not sure if the first two weeks with no payment will return, although they are saying it’s temporary.

Ced C.
Ced C.

I know I was confused as well been a VIP customer for ages now if I have to pay upfront 20% it will be harder to use Humm from now on very disappointed when I tried to purchase an item to see I have to pay a deposit to purchase!

Torment79

Torment79asked

I am new to Humm. I am planning a trip to Ikea for my first use. Can I use the self service checkout when paying with Humm?

4 answers
FrilledLizard
FrilledLizard

No, you have to get the supervisor to come to the operator manned checkout and they organise it from there. I have done this twice. So you use the code you get and then send an ok but to Humm on the app and it gets processed that way.

Torment79
Torment79

Thank you. I actually went in yesterday and went through a staffed checkout. They had just opened a new one so there was less waiting than the self serve anyway. Lucky me. I didn't realise that it would require the staff member to log in and assign the 5 or 10 slice payment option etc. I thought it would be like Afterpay/ZipPay in-store (scan barcode and go). The only problem was the staff member who was serving me had no clue on how to proceed and called for someone, but the staff checkout offered to do it because they knew how too and already had the tablet to do it on. It's not something I will use often, but will be handy if I need it.

Julie V.
Julie V.

at the moment due to the current situation Humm now want you to pay up front instead of instalments. I find that a bit harsh as I have been with them when it used to be certegy.

Adrian

Adrianasked

Can I use both big things credit and small things credit at the same time ?

3 answers
Felicity
Felicity

No

Adrian
Adrian

Thank you

Mike
Mike

Yes you can.

Pinky

Pinkyasked

Hi good day, i just have a question, why do i need to add my bank details again when i want to use my humm to purchase online when i already put it before to Apply on buying salad master? is it not the same?

1 answer
Phillip
Phillip

Hey there.. I’m not 100% sure?? I just go into the store and buy.. just pay 20% deposit and the store does the rest

Shan S.

Shan S.asked

Why won’t it let add my card details

1 answer
Sparxy
Sparxy

Have you got other cards added ?
Maybe someone else has used that card !
Suggestions only

Jannine W.

Jannine W.asked

I can't get on my app

1 answer
nay84
nay84

I have the same problem it's coming up as connection error but I can log in online

Ben W.

Ben W.asked

Does your little things amount grow to a larger amount after you pay them off?, I just used it for the 1st time and I'm curious

1 answer
vickiovens1965
vickiovens1965

Usually it does

Janine M.

Janine M.asked

Can you pay a bond for a house using humm account

1 answer
SMC
SMC

No

Janine M.

Janine M.asked

Can you pay a bond on a house using humm account

1 answer
SMC
SMC

No

Brendan W.

Brendan W.asked

Thanks for the reviews! Humm was a finance option to buy a $7000 mower to grow my business....definitely won't be taking the risk after reading this.

3 answers
Michelle
Michelle

If you can find another way to get finance, I would recommend looking at other options. Look at what happens if you miss a payment, their payments, fees and penalties. I was on the phone for 2 hours today because they give you no other options to make a late payment immediately. I couldn't make a payment via the app as they blocked me, and the email contained no information to make immediate payment either. You have no choice but to call them and make an immediate payment for the total amount over the phone. If you can't access a phone, you have no way to resolve the situation. They stated to me they would apply fees every 24 hours if I did not pay in full. Two hours and 4 phone calls later I had to pay the bill in full on the phone or the bill would increase daily and my credit rating would be affected-they use that to scare you. All that happened to me was I had a heart medical episode and was unable to make a manual payment because they didn't take the direct debit payment. I was physically unable to do it. The worst experience I have ever had with a finance service. Your experience might be different, but I doubt it. Good luck with your business, I hope it all goes well for you.

Brendan W.
Brendan W.

I won't be using them or any other finance company! I will find a financial backer or go back to my bank and request a loan! If they reject it I will go back to my old bank

SMC
SMC

Avoid them #dumphumm

Penny smith

Penny smithasked

What does a vip member mean please

1 answer
Diddles
Diddles

A vip member means you can go make a purchase with out having your first deposit.

Michael

Michaelasked

Am i able to download or view statements from humm?

No answers
JohnLaub

JohnLaubasked

is my certegy information id etc the same now its humm

1 answer
SMC
SMC

A mess but mostly yes

Hope B.

Hope B.asked

I just went to check my account and have discovered that I can’t log in. I had updated my phone recently and obviously got logged out. When I click forgot password (as none were working) I was sent a verification code, a bubble pops up saying “Sorry - You’ve tried to register previously and we are unable to provide you with an account.”
Well, I HAVE an account. I make purchases AND there’s payment transactions weekly out of my bank.
So, explain to me what’s going on!?

No answers
Aimee G.

Aimee G.asked

I work full time and can afford the repayments yet once i entered my details it said declined. didn't even let me enter my employment income.

6 answers
yazzie
yazzie

I don’t feel they are a good credit company, very unethical, wish I had read reviews before I signed up with them, I would suggest you go with someone else

J.jb
J.jb

Aimee G, I'm opposite situation as you and got approved.. go figure! I've got credit n unemployed.. I was approved

Aimee G.
Aimee G.

Yeah beats me how they reach their decisions.

Tan

Tanasked

When I go into my app it says I’m a VIP member and I don’t have to pay a deposit when using humm. Yesterday at a retailer they said I would have to pay a deposit and theyn when I rang humm I was told sometimes I may have to and not at other times. Can I get some clarification around this?

1 answer
Samantha
Samantha

On little things you don’t need a deposit when making purchases once you are VIP but with big things you only get a once off no deposit fee with VIP.. You will have to then apply for another one. I have had some customers that have a VIP number they have been given because they were previous customers when it was ezipay and certegy before it became Humm so instead of using a barcode number I would type that in. Also if you have over a certain amount of purchases on big things it may make you wait until you have less to be able to apply for another one off.
I work in a store that uses Humm.

Page 1 of 16

Get an answer from our members and Humm representatives

Other Buy Now, Pay Later Services

Previous
Afterpay

Afterpay

4.3(1,444)
Zip Pay

Zip Pay

3.9(1,330)
Openpay

Openpay

3.5(465)
QuickaPay

QuickaPay

5.0(4)
Laybuy

Laybuy

4.5(2)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.