Hydrotherm Questions & Answers

Hi F Maher,

Please can you check your emails for a request for you contact details so we can follow this up for you. Sorry for the delay in getting back to you, I will follow up your request as soon as possible.

Kind Regards,
The Hydrotherm Team

Hi Ant,

I believe you might need to adjust a setting there. Please contact us directly on 1300 769 904 or [email protected] and we'll be able to assist you as soon as possible with any service needs.

Kind Regards,
The Hydrotherm Team

Hi Lew,

Your system seems to be set to turn on only at 50 degrees C (which is normal). Having the system turn on at 55 degrees C is not necessary for the majority of households (2-6 people). This parameter can be changed to 55 degrees C but we wouldn't recommend it unless you're running out of hot water (and all other timers/settings have been checked first). Please let us know if you need anything else.

Kind Regards,
The Hydrotherm Team.

Hi Daisy

Thanks for your question. As mentioned above the Hydrotherm comes with a 3 point plug and can run off a standard GPO.
However individual states have requirements for the installation of electrical items with a motor, such as air conditioners, pool pumps and heat pumps.
Some states electrical standards require that all systems with motors be hardwired into an isolated switch so that future service mechanics can isolate the power to the system when servicing.

Installing a Hydrotherm using the plug will not effect warranties or after sales support, however it is important to check with your installing plumber/electrician regarding the individual requirements for your state or territory.

Regards

Simon Baird
Hydrotherm

Hi M.K.,

Please contact us directly on 1300 769 904 or [email protected] for pricing information.

We no longer do the smaller sized systems. The Dynamic system has a capacity of 275L and we recommend it for families of between 2-6 people.

Kind Regards,
The Hydrotherm Team.

Hi Rachel,

Please call us on 1300 769 904 or email us at [email protected].

Kind Regards,
The Hydrotherm Team

Hi Donna,

The cost of the system is dependent on which postcode you are in (for STC Zone values as well as delivery costs). Please use the following link to find the pricing for your area: https://www.hydrothermhotwatersystems.com.au/shop-front/

As far as installation costs go, there are a lot of factors which need to be considered. However we generally say between $700-$1,100 which includes the removal of the old tank as well as the electrician's fee. Please use the following link to find our Partner Plumbers in your area: https://www.hydrothermhotwatersystems.com.au/plumber-locator/?q=

If you do have any questions, please contact us on 1300 769 904 or at [email protected].

Kind Regards,
The Hydrotherm Team.

Hi Elsik,

Thanks for getting in touch. Unfortunately we are based in Australia and we don't operate in London at this stage.

Kind Regards,
The Hydrotherm Team.

Hi Alison & Jeff,

Choosing the correct Tariff will depend on your unique circumstances. The most common situation that it would be beneficial to switch from Tariff 11 to Tariff 33 would be if you have a Solar PV system at your home and you wish to run you Hydrotherm during hours when your solar is likely to be producing energy. The reason it’s necessary to change the system from Tariff 33 to Tariff 11 is that only Tariff 11 power consumption is netted against your solar production. You would also need to set the inbuilt timers on the system to run between 10:00am- 4:00pm, when solar production is at its highest.

If the system remains on Tariff 33 then you will always be running the Hydrotherm at a current rate of $0.23/kWh while the rate for Tariff 11 is $0.28/kWh. However the advantage having the system on Tariff 11 is that rather then selling back energy to your provider at a low rate of $0.06 - $0.08, you can utilise the energy being produced and therefore offset the cost of purchasing energy from the grid (when the timers aren’t running). Effectively running the Hydrotherm off your Solar PV would result in a net saving of approximately $0.16 per kWh (compared to having the system run on Tariff 33). For an average home using approximately 2–3kW a day this can result in additional savings of approximately $200 or more per year.

However it’s important to be aware you don’t want to do this if your Solar PV System was connected prior to 10 July 2012 as you would most likely be on an older 44c Feed-in. Here a link to one of our blogs that discuss this scenario. https://www.hydrothermhotwatersystems.com.au/blogs-categories/savings/when-shouldnt-you-be-using-the-energy-from-your-solar-panels/

If Solar PV is not a factor in your decision-making, then you can leave your system connected to Tariff 33. However we still encourage the use of timers so the system heats during the day at times of highest efficiency.

Here is an example of the two different Tariffs using an estimated power consumption of 2.5kW per day or 900kW per year for a typical home:

Tariff 11 – 900kW per annum x $0.28 = $252.00 per annum
Tariff 33 – 900kW per annum x $0.23 = $207.00 per annum

So a typical home using 2.5 kW a day to run their Hydrotherm, the difference between Tariff 33 or Tariff 11 would be approximately $50 per year.

If you have any further questions please feel free to call us directly on 1300 769 904 and we will be happy to discuss further.

Best Regards,
The Hydrotherm Team

Hi Tim,

Renee is correct, our system is rated to minus 5 degrees and all heat pumps do work more efficiently the hotter the ambient air temperature. What we'd recommend in your case Tim is that the system be set on timers to run only during the warmest part of the day, therefore running at it's most efficient and not during the cold parts of the day. We wouldn't be able to give a proper estimate to how much your hot water power bills would be reduced without knowing a lot more about your current system, but we would image it would be significant.

If you have anymore questions we'd be happy to have a chat, our number is 1300 769 904 or you can contact us at [email protected] .

Best Regards,
The Hydrotherm Team.

Hi Shantelle,

Our systems have a 15 year pro-rata warranty on the tank, 5 year warranty on all parts (including the Panasonic compressor) and 2 years labour charges are covered. The expected life span of the systems are between 10-15 years. Please contact us on 1300 769 904 or at [email protected] for more information.

Best Regards.

Hi Maggie,
The most likely cause would be an A5 Alarm. It's caused by an oversensitive pressure switch. To fix the alarm, please visit https://www.hydrothermhotwatersystems.com.au/wp-content/uploads/2017/05/Hydrotherm-A5-alarm-fix.pdf . Otherwise as Greg said, you can call us at 1300 769 904 and we'd be happy to fix it over the phone with you in minutes.
Best Regards,
The Hydrotherm Team

Hi Brian, no sorry we do not currently do pool pumps. Also unfortunately you wouldn't actually be able to have a heat pump that could heat the potable water for the shower and also the pool water because it's not possible to have two separate lines in the one system. Please let us know if you have any other questions. Regards, the Hydrotherm Team.