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Excellent
The best price I could find.
Easy and secure ordering.
They did exactly what they said they were going to do.
Ordered an out of stock pair of glasses and they arrived in the prescribed time frame.
Sunglasses were undamaged and in perfect condition. Very happy.
would not hesitate to buy another pair through iframes.
1 comment
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BillNoosa
Great company, authentic products
After researching several dubious online sites, I decided to pay a bit more and deal with a reputable business, I'm glad I did.
Rang up first and confirmed they had the product I was seeking, ordered it immediately at 1pm from Caloundra in Qld and it was available for collection the next day. I ordered Maui Jim Ho'okipa glasses and I am very happy.
Feel safe dealing with this people, but is probably smart to confirm your item is available for immediate sale.
1 comment
iframes i.iframes
Happy we could provide you with a great service Bill.
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DebPerth
Delighted!
Best price on a great product.
Easy and secure ordering.
Fast delivery.
Will definitely use again and recommend to friends.
1 comment
iframes i.iframes
Thanks for your nice feedback Deb. Looking forward to serving you again!
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RodBBRIGHT
Exceptional. Ordered Monday and arrived Tuesday
Placed an order Monday afternoon and goods arrived Tuesday morning. Great service and the sunnies were as described.
Can not fault :-)
1 comment
iframes i.iframes
Thanks Rod, glad you had a great experience.
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- Verified customer
Waited two months and not coming
I ordered and paid for frames. 3 weeks later got an email no longer in production choose another model, which I did immediately and happy to pay the difference. Waited 6 weeks, I sent courteous email on there eta, There reply was didn't get my email. Told them to go ahead Again. 3 weeks later I emailed for an ETA, 4 day later told out of production, choose another model or full refund. I went for the refund!!
1 comment
iframes i.iframes
Hi Duderex, sorry to hear about the issue you faced. Occasionally a manufacturer will discontinue a model before we get a chance to remove it from the website but if this does occur, we generally let ... Read more
customers know about this within 24 hours. Could you please provide your order number so we can look into this further? You can post it here or send us a private message or email it. I have looked into this myself and so far have not been able to see any instances in our system whereby it took 3 weeks to inform a customer about this issue. Please do come back to me so we can look into this further. Thanks, Mike.Similar opinion? Write a review on ieatwords.com.au!
NicciBracken Ridge
- Verified customer
Fantastic - both service and product.
Suitably impressed - I ordered Sunday afternoon (via mobile) when I lost my sunnies, I checked them out at Sunglasses Hut (who wouldn't price match - $100 difference) and they arrived Tuesday. Perfect - this IS service!
1 comment
iframes i.iframes
Hi Nicci, thanks for your great feedback and I'm really happy we were able to save you a lot of money on your purchase! Regards, Jodie
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Terrible Customer Service
I have bought a few sunnies from iframes in the past however I experienced terrible customer service recently when I called to report an issue with their website navigation. I though the lady on the phone was rude and wasn't interested in discussing the problem at all. So thank you, I will take my business elsewhere.
1 comment
iframes i.iframes
Hi Kevin, I'm very sorry to hear about your experience. We take pride in our high levels of customer service and we regret that you were not satisfied with the experience you had. We will take this on... Read more
board and look into the issue. We would love for you to reconsider shopping with us again and if you can provide your order number, I will have our customer service manager contact you directly to discuss this further. Regards, Jodie.Similar opinion? Write a review on ieatwords.com.au!
Zoe
- 2 reviews
Fake sunglasses
I bought a sunglasses recently Christian dior for $429 and it's not original.
The package is different it doesn't come with dior booklet .
1 comment
iframes i.iframes
Hello Zoe, firstly I want to assure you that we do not sell fake items. All our items are 100% genuine. We have been in business for many years and trade off our reputation of designer eyewear at low ... Read more
prices. We would not still be in business if we offered fake items. We went through our messaging system and couldn't find any queries from anyone called Zoe who purchased Dior sunglasses. Are you able to please provide your order number so we can look further into this? If a customer has an issue with an item, we would expect them to contact us with their concern so I want to follow up to ensure we followed process here.Similar opinion? Write a review on ieatwords.com.au!
Not happy JanMelbourne
- 2 reviews
- 1 like
No customer seevice
Glasses weren't out of stock when I purchased, suddenly out of stock have waitied 19 business days, tried to call, sent an email and no one home!!! Useless
3 comments
iframes i.iframes
Hi, could you please provide your order number so we can follow up on this immediately? We always respond to emails, so would like to follow up to check any emails you sent and resolve any issues for ... Read more
you. You can either provide your order number here or email us at support at iframes. Thanks, TonyMy order number is 100030575. I have left two messages on your phone service and also sent an email inquiry through your web page
iframes i.iframes
Thanks for the info. I can see your order has been refunded. I checked our system and couldn't find any emails from your email address (perhaps you entered a different address or made a typo when subm... Read more
itting the web form?) and we apologise for the delay in returning calls as we were swamped over Christmas. Thanks, TonySimilar opinion? Write a review on ieatwords.com.au!
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Reliable seller
They delivered quickly during the xmas season. Much faster than I expected. They are very reliable for purchasing and refunding.
1 comment
iframes i.iframes
Thanks for posting your feedback Jessie. Always nice to hear about our customer's experiences.
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- Verified customer
Fantastic Service!!
What fabulous customer service after first pair of sunglasses were too large for my face they promptly organised for me to post them back at no charge, and quickly arranged for another pair of my choice to be shipped at no cost. The customer service was extremely prompt and they even replied over the weekend. Everything detailing with this company was quick and easy and the price of the sunglasses was well below what they are retailing in the shops
1 comment
iframes i.iframes
Thanks for your feedback SK. We try very hard to provide a great experience for our customers so glad you enjoyed our service.
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Fast delivery, easy transaction
I initially used one of their online rivals. After so many issues with them I decide to give iframes a go. It was an easy transaction, delivery was super fast (within two days). Definitely use then again. I wouldn't use vision direct.
1 comment
iframes i.iframes
Thanks for giving us a go Glen and we're pleased you were happy with the experience. All our stock is located in Melbourne which means we can provide fast delivery. Thanks again!
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MattMelbourne
- Verified customer
Awesome glasses at great prices!
Loving this shop, good selection of sunnies at prices well below high street prices. Quick delivery and pain free experience in all way.
1 comment
iframes i.iframes
Thanks Matt. Glad you enjoyed shopping with us!
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T JAU
- 5 reviews
- 2 likes
- Verified customer
Refused to honour warranty
Everything seemed great at the time of ordering and the product was unquestionably genuine however one of the nose pads fell off the sunglasses after very little wear and the screw that holds it in place would not fasten.
Although they offer a 12 month warranty they refused to honour it claiming that nose pads & screws are not covered.
There is no mention anywhere on their site of such warranty conditions and it was never communicated or documented pre or post sale in any way, shape or form until I requested the repair.
They even had the n...Read more
2 comments
iframes i.iframes
Hi TJ, all genuine warranty claims are honoured 100% of the time and we certainly wouldn't charge a shipping fee to send screws.
We are happy to look into this for you, but again we ask that you pl... Read more
ease provide your order number so we can investigate. Thanks, Michelle.iframes i.iframes
Hi TJ, please send us your order number so we can investigate this for you. We have gone through our records and can't find any communications from any customers matching what you describe. Are you sure you have the right store here? Thanks Sophie.
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Helen
- 3 reviews
Great prices
Amazing find! Nearly bought Miu miu sunglasses in Miu Miu store for $600 but luckily decided to check the prices online. Sure enough exactly the same sunglasses are $329 on iframes website, so great savings and quick delivery,
No complains here!
1 comment
iframes i.iframes
Thanks Helen, glad you were so happy with your experience!
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DdCanberra
- 2 reviews
- Verified customer
Used No Tag Wrong Color
Decided to buy from iframes as the reviews are generally positive and the website looks legit.
I got my order pretty soon. HOWEVER, I was shocked to find everything is used, inside and out. The case looks just disgusting. There is no tag on the glasses at all. No one answers phone calls. I have lodged a refund claim through Paypal. I will chase the case to the end!
2 comments
Its colour might be right although I am not too sure . It might have something to do with the lighting. It did appeared brown, not blue, when I first saw it.
However, the tag was definitely missin... Read more
iframes i.iframes
Hi Dd, we can assure you all items we sell are 100% brand new. Thank you for updating your comment to reflect the colour we sent you actually being correct and we apologise if the case you received ha... Read more
d some markings on it. We have a 100 days, no questions asked, free returns policy which we have honoured for you. Thanks, SophieSimilar opinion? Write a review on ieatwords.com.au!
MarieVictoria
- 2 reviews
Excellent service and product exactly what I wanted
I purchased online through the iframes website. I wanted a pair of Bvlgari sunglasses. Id searched the stores high and low and found that none had a black pair of the glasses that I wanted. Apparently they may be being discontinued. After walking all over Chadstone and Southland I decided to look on line. I found the iframes site and read the reviews. I went on line and they had a pair of the black ones showing as available on their website and in stock. I purchased them on Saturday afternoon and they arrived early Tuesday morning. ...Read more
Exactly as described. They were a $180 cheaper than in the stores as well. I probably was dreaming of a purchase through the shops but when I saw the price online I decided that I could afford it. I couldn't be happier with the service and the price. I'll be purchasing through iframes again in the future2 comments
iframes i.iframes
Thanks very much for your great feedback Marie. We love hearing from our customers about how they saved money and found the model they had been searching in stores for.
Its a pleasure. It is a good service you provide
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you just won another costumer
Dealing with you was a breeze, really happy with how quick you were with delivery and great prices too .
1 comment
iframes i.iframes
Thanks Evette. We work hard on making the process of buying eyewear quick and easy. Glad you were happy with your experience!
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Best Service
Firstly you had the exact sunglasses I was replacing - ordered them at 3pm and they arrived 7am next morning - very impressed with the service and price!! Thankyou so much!!
1 comment
iframes i.iframes
Thanks for the nice feedback Helen. You are very welcome!
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Amazing
I am very happy with IFrames. My sunglasses arrived In one day, perfect and with the best price. I will buy more!!! Thank you guys!!
1 comment
iframes i.iframes
Thanks Tati. Look forward to servicing you again in the future.
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Questions & Answers
Cliffasked
CLIFF
I am wanting to order a pair of Maui Jim OLA MATT BLACK 764-02....do you have any in stock?
I live in Perth West Australia, so what would be your delivery time?
1 answer
iframes i.iframes
Hi Cliff,
Thank you for your enquiry.
We can confirm that model Maui Ola 764-02M (Matte Black frame and Neutral Grey Polarised lens) is currently available in stock. We would also like to inform you that delivery time estimated for Perth is up to 2 business days from the date of dispatch.
Kind Regards,
iframes support
Deniseasked
What is the cost for delivery to mebourne 3038 and will I receive glasses before Christmas?
Thanks
1 answer
iframes i.iframes
Hello Denise,
Thank you for your message.
We offer free delivery worldwide and if the frames are available in stock then you should receive the frames within 2 business days.
Kind Regards
iframes support
Ruiasked
Hi there, Do you hold the Maui Jims Ohia (R703 - 02S) in stock at the moment?
I am located in Sydney, Australia and was wondering how long it would take to get these sent to me?
Lastly, what is your return policy please?
Thank you for your help.
1 answer
iframes i.iframes
Hi Rui,
Thank you for your message.
We can confirm that model Maui Ohia R703-02S is currently not in stock and estimated delivery time is up to 9-20 business days.
Kind Regards,
iframes support
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iframes i.iframes
Thanks for your feedback Gus!