Wasted two trips to buy a bed, went to buy a bed didn’t have,said you could buy on line went home to buy on line and web site says you have to go in store to buy.

Spent a few thousands in Ikea due to moving into a new house. Had to call them 3 times to notify that they still have pieces and products missing. The last time I called some rude lady by the name of “Maria” from the customer support team in Nsw (could be a fake name) was so rude and did not try to help rectify my situation. It was like she just wanted to hang up. It was not like a spent a few hundreds, I spent over $5000 and I would at least like my money’s worth in service as well! Poor customer service definitely wont be going back to Ikea ever again! If I could, I would’ve loved to return these products for a refund!

Just cancelled my order because the delivery service is terrible. The deliver guys didn't complete the job and told me that they are not allowed to take the goods on the stairs if there are more than 30 steps. which is ridiculous and i wasn't expecting IKEA to sub contract these unprofessional people for their delivery services
my first and last IKEA purchase

Bought a mattress topper used it for couple of days not happy with it, looked at return policy and called customer services to confirm I can return it for refund, they even checked with there manager, take to store purchases from with receipt for refund, drove 30 mins to find I can only exchange for a different topper, not wanting another topper, I asked for a store credit, that was refused. I understand it’s used but to only be able to get another girl me was wrong if I got a store credit I would still be spending money in ikea. Both times I called customer services from my mobile I waiting over 20 mins. Will never shop at ikea again.

Ordered and paid for 2 chair cushions on 12th January, notified on 16th that they had been dispatched to collection centre in Tasmania for pickup on 23rd, now 25th.I have heard nothing and there is no number to ring or email address to contact them.

Never again a totally shambolic crew

Very bad customer service, we were to wait for more than 60 minutes for their customer service executive to pick up our phone and quality of furniture is not good.

I bought a Millberget revolving chair. The thread holes were full of paint and the screws are not going in. I have spent more than an hour to clear them. Then the unit that screws on to the bottom of the seat to enable up and down motion is not matching. That means out of the four holes only two holes are matching and two of them in air. The quality is terrible. Never visit IKEA again

I purchased an ikea kitchen, very good service helpful, their staff made it easy, installation 2 days of work and I was done. Read a lot of bad reviews on here, however I took my chances and I’m glad I did don’t let bad reviews hold you back, end of the day people with good reviews rarely write them up. If you install the kitchen properly no issues with anything. It’s a very smart system, built to last longer than a custom kitchen.

I purchased a bed it came with no bolts or slates. I was not informed that the bed didn't come with slates who has ever heard of a more absurd thing that a bed does not come with slates because they want to charge us extra money. Went back to Ikea to pick up the bolts Ikea told us they don't have the bolts so they sent us to another Ikea we went to a 2nd Ikea then they tell us they cant get the bolts till the store is closed. on top of that we had to spend extra money on the slates . we had wasted 3 extra hours running around to different locations for no results until the next day which we still did not receive all the bolts. we had spent over $1,500 we will never shop at Ikea again

Did my first click and collect at the Marsden Park store
It was so easy. Just walked in through the exit, went up on the counter and the lady took 2 mins and brought everything out on a trolley and off I went.

Went to Marsden Park Ikea on 2/1/18 in the evening.Waited in storage n cupboard section for a good 40 minutes before a lady arrived to answer our queries but she appeared to be in a hurry and was least helpful and no smile on her face.very poor customer service therefore I just left the shop without purchasing what I wanted

Xmas time and 4 out of 14 registers open. Spending Xmas waiting in line. Absolutely terrible. Why bother coming back.

Ordered $8,200 kitchen on a Sunday to be delivered between 1 and 5pm the following Thursday. Took the day off and no one showed. After an hour on hold they said they'd deliver the following Thursday only to receive a call from a courier at 6pm on Friday that they were at the house. Currently on hold for another hour to check if they will actually deliver next Thursday. Taking incompetence to new heights.
Avoid if you can.