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ikOala Questions & Answers
14 questions from our users
eileen t.asked
Still waiting for a reply as to why you need my photo ID
1 answer
Has anyone bought goods from ikOala. I placed an order on Thursday and after giving them all my information the sent saying they couldn't process the order until I sent Proof of identity and asked for a copy of my drivers licence, this I refused to give. Have asked why the need it and can get no reply. Wish I'd looked at their site first as I would never had placed the order. Has anyone else been asked for proof of identity by this company
eileen t.asked
Why do you need my photo ID to be able to process my order you have been supplied with my visa card number name address and any other requirements that you should need. I am a bit nervous of supplying any further info as you then have enough info to be able to support identity theft.
No answers
eileen t.asked
Why do you need my photo ID to be able to process my order you have been supplied with my visa card number name address and any other requirements that you should need. I am a bit nervous of supplying any further info as you then have enough info to be able to support identity theft.
No answers
Gekkoasked
Could you please advise when i should expect delivery for items ordered on the 5/11/19 on order No300112333. You have sent me an acknowledgement advice sayiny you have received my money and the goods are on the way.
Tks
Robert Preston
ferntree gully Victoria
1 answer
Hi,
I never sent an acknowledgement to you or received any money from you. I have ordered from iKoala but never sold anything from them. I suggest you contact them directly.
Norman GIDDENSasked
I have bought 2 drill sharpeners from you but there is no how to use instructions for drill fitting
Kim H.asked
I ordered the Quick dry water reef shoes order #300092373 on the 21/January 2022, order ref. #PAY-88J7962130081542NLRCZXRA and as of this date 27/2/2019 the purchase has not arrived.,Could you check on this order as i go on holidays at the end of the month, and that is why i ordered them. Kim Hawes.
No answers
Troubleasked
I puchased a Nuri Bullet on the 3/10/2014 coupon no WJCPB-8FH7N for $149 and I'm not happy at all as it does not screw on properly and smoke comes out of the motor and fills the cup and contents with smoke and motor is extremely loud that I have to block my ears as it is ear piercing. I would like a refund as it is faulty and I believe it has a 12 month warrantee on it. Can someone please help? My Transaction ID 93E39742S65016027
From Diane
1 answer
Email and ask for a replacement or refund. If they try to refuse as they did me when I requested a refund, just threaten them with consumer affairs and they will buckle straight away and give you a full refund, do not accept no for an answer. They are required by law to provide you with a replacement or refund.
Michelle McIverasked
Hi there I recently purchased a double breasted coat for your site (deal no:906) I ordered a size larger than I normally would only to find that it is to small. I would like to know how to go about changing the size or returning it for a refund (getting the larger size would be my preference) the order number for my purchase is: 100043501 date: 23/05/13?
regards
Michelle McIver.
1 answer
ikOala A.ikOala
Hi Michelle, have you made contact with our [email protected] email or via Live Chat?
Aliah Mohammadasked
Hi iKoala, I am wondering if it is normal that two different deals I have purchased to arrived at different times. I have received the Swavroski Bracelet but not the Swavroski Mystery Bag?
My order number is 100036447.
They were processed in the same transaction of a total of $32 on the 22nd of April this year. I have waited a month and I feel that this is a ridiculous time to wait for products. With other websites, I have received items within 2 weeks.
Please reply to me as I would like to receive the items I have paid for ASAP.
Regards,
Aliah
1 answer
Sorry but Im not IKoala, I am an ex customer. It took over 8 weeks for me to receive my faulty goods and over 4 weeks to workout who to return the product to, Im still waiting on my refund.
Good luck trying to get a result with ikoala.
Mimiz Triggahasked
I ordered a Swarovski bracelet 18 carat and a Pendant clover necklace like months ago and I still haven't gotten it ..I'm very appalled ..I want the stuff that I bought as soon as possible cause I payed money to that and I heard you don't do refunds so I better receive my product?
1 answer
ikOala A.ikOala
Hi Mimiz, We do of course refund items if they are damaged or faulty. Our customer service team has responded to you yesterday directly via email, but have received no response as yet. Please if there are any further issues, just simply respond to the [email protected] email thanks
ZTHAINE71asked
Hi just wondering if you will be bringing back the robo vacuum cleaner as i would love to get one! thank you?
1 answer
ikOala A.ikOala
Hi ZThaine, yes we will be reintroducing this soon. Please kindly keep an eye on your daily emails thanks.
Dinah Ruttenasked
How can I track my order no 100028303? How far away is it?
1 answer
ikOala A.ikOala
Hi Dinah - please can you email us at [email protected] with the order number and we will assist here.
thanks
ikoala
bjames28asked
Why does your delivery take so long? Is there any way to get you guys to hurry it along?
1 answer
ikOala A.ikOala
Hi bjames28, thank you for reaching out to ikOala. We are working closely with our merchants to improve delivery time frames across a number of products. We do have some deals that offer 5 day delivery and others 3-5 weeks. You should find in the near future some improvements around this including new options for customers to elect express delivery. Please keep an eye out for any announcements from ikOala regarding this. Thank you, ikOala Team
Jessie Arubaasked
How can I register?
1 answer
ikOala A.ikOala
Hi Jessie, if you would like to register with ikOala simply follow the link below and complete your details. This will grant you a free account where you can access great deals, competitions and more.
Link:
I hope this has been helpful.
Thank you
ikOala Team
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