Waiting for my delivery still, purchased on the end of September.. contacted the company and they cannot even provide trucking number! What a joke.. costumer service is hopeless and if you are reading it here before purchasing simply don't do it. Their answered me saying they cannot control delivery time...

Ordered product 2 months ago for a Christmas gift, still no processed email, no shipping number. Called only to be told it must be "lost" they could send it to me in 4-6 weeks. I won't hold my breath for it and have lost my $$$$
I strongly urge you to reconsider if ordering from this company as you are giving your hard earned cash to an off shore company. Just call and talk to [name removed] and you'll see what I mean.

First order didn’t arrive - finally received after 2 months, only to find the product is not genuine but fake!

purchased items for a birthday gift. First item arrived as they dropship from China. the second item went missing in the post when I asked for tracking and advised another will be dispatched and paypal claim cancelled as trusted this company! TWO months later item arrived does not work at all faulty cheap crap do not buy the YES hair remover fake product! Asked for a refund they have referred it to their dropship company in China ! are you serious! the report made to this company PayPal and Australian Gov. NOT HAPPY AT ALL !

Had enough of waiting for ages for almost every item and then get a cheap staff. Some of it never arrived, so had to get my money back. The most horrible quality and delivery time. Never again!!!!

I purchased a 'Fire Pit' for our new outdoor area. It was a surprise for my wife. Unfortunately a few issues arose when the product was not available. ikOala stepped in and assisted us with a replacement model. To be quite frank I have never received better customer service. I felt like I was being listened to at all times by ikOala staff. I congratulate the team on making sure that the customer is treated with respect and dignity. Our new 'Fire Pit' is great. I would purchase again from ikOala anytime. Lyndon.

I was lucky to win comp on Facebook and the prize is awesome all good quality stuff love it thankyou

I was super lucky enough to win an amazing pack through facebook. Everything I was exactly as described and amazing. all was packaged safely and securely and it arrived within 2 weeks of me winning it. I couldnt fault them at all. x

I would just like to say a big thank you for the wonderful service I have recieved from iKOala. I was contacted immediately about my order and I knew at all times what what happening with my order, the communication was excellent and the delivery was quick . I had a variety of goods delivery and everything was absolutely perfect . I would highly recommend this wonderful business thanks again you's are fantastic ikOala

Products take too long to be delived and I can buy them at $2.00 for a 1/3 of the price.

Less than 18 hours after getting my details,my dvds were on my door stop
Fastest kOala in the land. Awesome !!!!!

Had an issue with actual product, ikOala went in to bat right from the start, extremely happy with this companies customer service.

Excellent customer service so far. They have responded to questions in a very timely & polite manner. So far so good

I recently purchased a product from Ikoala which didn't arrive. After waiting a couple of months from the time of purchase i got in touch with Ikoala & told them about the problem. The response was immediate. I was told how sorry they were that this had happened & they resent the item which i received not long after.Thank you Ikoala for your excellent product & service, you will be getting more of my custom. Thank you very much. Warren.

Thank you for ordering a refund on faulty item, much appreciated and done so promptly, I was very happy with your service

Rosy responded to my two e mails within minutes with all the information I was after. My experience with this type of communication with some other companies has been terrible, sometimes taking days, sometimes being ignored. Good stuff Rosy.

I love IKoala, the delivery is prompt, the products are fantastic and cheaper than the shops, great savings :-) I always look on here first before buying anything :-)

i buy my items 2 weeks ago and from all the comments down bellow i hope i'm not the one ended miserable and dissapointed since i though this is a legit australian online shop.

I've bought from iKoala several times but have generally found the products are just cheap Chinese rubbish. Delivery takes ages also. I thought - given the name - that the company was Australian - but obviously not. I bought a world map for the wall and instead of it being shipped in a tube it was folded many times and squashed into a small bag - totally unusable. Did not return i t becasue postage would have cost more than the item.

I bought a birthday present for my daughter almost 4 weeks ago it still has not arrived so has not come in time for her birthday and when i asked them when it would be sent they said it was sent 3 weeks so it should be with me soon.
Not Happy
Next time I'll stick with Kogan.