KezManly
- 2 reviews
- 1 like
Exploding Glass To Door
We purchased an over in late 2015 has had very little use during this period possibly 7 to 8 times. We were using the oven set at 200 c was on for approx. 10 min. all was working well than there was an explosion glass was scattered over the kitchen fortunately no one was injured, upon investigation it was discovered that the inner glass to the door was shattered with glass scattered in the oven and all over the kitchen. We have contacted Eurolinx Pty Ltd Ilve representatives however all they have offered is to supply the glass at No Cost howeve...Read more
r we will need to pay for the labour involved and this was indicated as an generous, very disappointing. It would appear that there is an issue with this appliance and Ilve are trying to ignore it. The response is Not acceptable and I would advise all users of this appliance to be extremely careful as I can see that there is a possibility of potential injury and even serious injury with glass flying around the proximity of the appliance.
3 comments
I have been contacted by and Ilve rep. however an offer to replace the glass only has been made and I will need to pay for the labour, as such there is no change in the position.
Jan P.Ilve
Kez,
I understand our customer care team has been in touch and a service visit under warranty has been arranged; hope to have you back in cooking very soon!. ILVE Customer Care
Similar opinion? Write a review on ieatwords.com.au!
Paul WSanctuary Point
- 6 reviews
- 1 like
Looks good, cooks bad
Good looking oven representing good value for money. Really good at filling a empty hole in your kitchen where an oven would normally go. We have found that it is terrible for cakes etc due to the poor quality of the door seals. Fan does not seem to circulate the air evenly and can cook unevenly as a result, unusual for this type of oven. Would be great for the renovator market looking to flip property quickly.
1 comment
Jan P.Ilve
Dear Paul,
we'd love you to contact us at [email protected] with your contact details so we may get to the bottom of this. We take great pride in the ovens we design and market and I'm sur... Read more
e we can solve whatever problem it is you are havingSimilar opinion? Write a review on ieatwords.com.au!
Other Wall Ovens
MeghAU
Oven glass exploded!
Today while I was preheating my oven to make pizza for my daughter which I have done several times, I suddenly heard a loud explosion and turned around to see that the oven inner glass door had shattered to pieces with some glass lying all over the floor! This has never happened and was totally unexpected!
3 comments
Jan P.Ilve
Dear Megh,
It is very rare for that to happen. Please contact us at [email protected] and we'll get it sorted ASAP.... Read more
ILVE Customer CareThank you for replacing the glass. I must say that I was pleasantly surprised by the customer service
Hi, I highly recommend Ilve customer service. They fixed the glass door, but later on when we realised that the glass door was not fitted properly and the heat was coming out, Ilve replaced the whole ... Read more
oven even though we were outside the warranty period. I have not experienced such amazing customer service MeghaSimilar opinion? Write a review on ieatwords.com.au!
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Jan P.Ilve
Dear Kez,
can you please contact us at [email protected] and we'll arrange to carry out the repairs under warranty. Failure of the inner door glass is very rare and we appreciate it is alarming when it happens. ILVE Customer Care